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Account transfer basics
See the information below for the necessary preparations on your device before transferring your LINE account.
We recommend regularly checking your registered information to prepare for unforeseen circumstances such as changing your smartphone due to it being lost or broken, or restoring it to its factory settings.
Useful info
The following information is geared towards users who can use their previous LINE account.
If you can't use your previous LINE account, you won't be able to make preparations to transfer it. In this case, please transfer your account by referring to the LINE safe transfer guide.
1. Set or check the information required to transfer your LINE account:
Make sure that the phone number and email address registered to your LINE account match the ones you're currently using. Also, we recommend changing/resetting your password to securely transfer your LINE account.
Note: Link an Apple ID or Google account if you don't have a phone number registered to your LINE account.
2. Back up your chat history:
To restore your chat history on your new device, you need to back up your chat history in advance. If you can't back up your chat history or if you're transferring your account to a new device with a different OS, you can automatically transfer your chat history from the last 14 days by setting a backup PIN beforehand.
3. Transfer your LINE account using the method that matches your situation:
After completing section 1 and 2 above, refer to the LINE safe transfer guide to transfer your account.
We recommend regularly checking your registered information to prepare for unforeseen circumstances such as changing your smartphone due to it being lost or broken, or restoring it to its factory settings.
Useful infoIf you can't use your previous LINE account, you won't be able to make preparations to transfer it. In this case, please transfer your account by referring to the LINE safe transfer guide.
1. Set or check the information required to transfer your LINE account:
Make sure that the phone number and email address registered to your LINE account match the ones you're currently using. Also, we recommend changing/resetting your password to securely transfer your LINE account.
Note: Link an Apple ID or Google account if you don't have a phone number registered to your LINE account.
2. Back up your chat history:
To restore your chat history on your new device, you need to back up your chat history in advance. If you can't back up your chat history or if you're transferring your account to a new device with a different OS, you can automatically transfer your chat history from the last 14 days by setting a backup PIN beforehand.
3. Transfer your LINE account using the method that matches your situation:
After completing section 1 and 2 above, refer to the LINE safe transfer guide to transfer your account.
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See below for details about what data is carried over when you transfer your LINE account to a new device.
Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Notes and albums
• Stickers, themes, and emoji
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)
• Chat history
Note: To transfer your chat history, you need to back it up in advance.
Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):
• Friends and groups
• Profile information
• Notes and albums
• Stickers, themes, and emoji
• LINE Pay and LINE Point balances
• Chat history from the past 14 days (only if you use an easy transfer QR code)
If your friends, groups, or any other information disappeared after transferring your account, see the following Help article.
General info (e.g. friends, groups) disappeared when I transferred my LINE account
Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Notes and albums
• Stickers, themes, and emoji
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)
• Chat history
Note: To transfer your chat history, you need to back it up in advance.
Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):
• Friends and groups
• Profile information
• Notes and albums
• Stickers, themes, and emoji
• LINE Pay and LINE Point balances
• Chat history from the past 14 days (only if you use an easy transfer QR code)
If your friends, groups, or any other information disappeared after transferring your account, see the following Help article.
General info (e.g. friends, groups) disappeared when I transferred my LINE account
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If the "How to finish transferring your account" screen appeared, you can transfer your LINE account with one of the following methods.
1. Open LINE on your old smartphone.
2. Tap Settings > Account transfer options, then turn ON Skip 2-step authentication.
3. Tap Continue on the "How to finish transferring your account" screen that appears on your new device.
• Enter your account transfer code:
1. Tap Get account transfer code on the "How to finish transferring your account" screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.
Useful info
If you can use LINE for PC/iPad, you may be able to proceed past the "How to finish transferring your account" screen. For information about using LINE for PC/iPad, see Using and allowing logins on LINE for PC/iPad.
To check the account transfer code:
1. Tap Get account transfer code on the "How to finish transferring your account" screen.
2. Check the account transfer code that's sent to you on LINE for PC/iPad from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.
Please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly.
Be advised
Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
If you can use LINE on your old smartphone
• Turn ON Skip 2-step authentication:1. Open LINE on your old smartphone.
2. Tap Settings > Account transfer options, then turn ON Skip 2-step authentication.
3. Tap Continue on the "How to finish transferring your account" screen that appears on your new device.
• Enter your account transfer code:
1. Tap Get account transfer code on the "How to finish transferring your account" screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.
If you can't use LINE on (or don't have) your old smartphone
Useful infoIf you can use (log in to) LINE for PC/iPad
The account transfer code will be sent to you from the LINE official account. If you can log in to LINE for PC/iPad, you can check the code sent in a chat.To check the account transfer code:
1. Tap Get account transfer code on the "How to finish transferring your account" screen.
2. Check the account transfer code that's sent to you on LINE for PC/iPad from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.
If you're not using (can't log in to) LINE for PC/iPad or you don't receive the account transfer code
If you've registered an email address you can receive emails with or an Apple ID/Google account that you can use to LINE
You may be able to transfer your account by contacting us with the required information via this Inquiry Form.If you haven't registered an email address you can receive emails with or an Apple ID/Google account that you can use to LINE or don't remember it
There is no way to transfer your LINE account.Please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly.
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If you're not transferring your LINE account with an easy transfer QR code (e.g. the QR code login option) or with the same phone number registered to your account, you will need to turn on the Skip 2-step authentication setting. To do so, go to Settings > Account transfer options in the LINE app.
You need to turn on the Skip 2-step authentication setting when:
• Logging in to your LINE account after changing to a phone number that is different from your registered phone number. (Only for users in Hong Kong, Japan, Korea, Taiwan, and Thailand.)
Note: This also includes when restoring from an iTunes or iCloud backup using your Apple ID.
Useful info- Be sure to transfer your LINE account within 36 hours of turning on the Skip 2-step authentication setting. If 36 hours have elapsed, turn this setting on again to reset the timer to 36 hours.
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This Help article explains how to register a password and what to do if you've forgotten your password.
- Making a secure password
Registering/changing/checking your password:
Be advised
To ensure the security of your password, there is no way to confirm or display the string of characters you have set as your password. If you don't know your password, please change it.
Once you've changed your password, be sure to write your new one down so you don't forget it.
You cannot change your password for 24 hours after transferring your LINE account for security reasons. If you want to change your password after transferring your LINE account, please try doing so after 24 hours.
1. Tap the Home tab > Settings > Account.
Note: Tap here to go to the Account screen from your smartphone.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
If you're transferring your LINE account and no longer have the device you used before changing models
Be advised
- You will not be able to reset your password or transfer your LINE account if you didn't register an email address to it.
- If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
- If you haven't linked a Google account or Apple ID, you will be unable to transfer your LINE account. Please create a new one.
Useful info
To change your password:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap the arrow > OK.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
If you don't receive the password reset email, see the following Help article.
I'm not receiving the password reset email
Making a secure password:
When setting a password, it's important for it to be secure and difficult for other people to guess.
To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.
• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.
• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lowercase letters, numbers, and symbols.
For the best online security, make sure not to recycle passwords, but rather to set and safely manage a different passcode/password for each online service you use.
Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password.
If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.
Topics covered
- Registering/changing/checking your password- Making a secure password
Registering/changing/checking your password:
Be advisedOnce you've changed your password, be sure to write your new one down so you don't forget it.
You cannot change your password for 24 hours after transferring your LINE account for security reasons. If you want to change your password after transferring your LINE account, please try doing so after 24 hours.
If you still have the device you can use LINE on
To register or change your password:1. Tap the Home tab > Settings > Account.
Note: Tap here to go to the Account screen from your smartphone.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
If you're transferring your LINE account and no longer have the device you used before changing models
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advised- If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
- If you haven't linked a Google account or Apple ID, you will be unable to transfer your LINE account. Please create a new one.
Useful info• For versions of LINE earlier than 14.8.0
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 below.
• For LINE version 14.8.0 or later
If you reset your password in the middle of transferring your account, the password rest will not be completed until you finish transferring your account.
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's likely that the password reset was not completed because you didn't finish transferring your account. Please refer to the steps below to reset your password.
If you see a message saying "The email address you entered isn't registered to your LINE account." at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap the arrow > OK.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
If you don't receive the password reset email, see the following Help article.
I'm not receiving the password reset email
Making a secure password:
When setting a password, it's important for it to be secure and difficult for other people to guess.
To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.
• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.
• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lowercase letters, numbers, and symbols.
For the best online security, make sure not to recycle passwords, but rather to set and safely manage a different passcode/password for each online service you use.
Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password.
If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.
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Registering an email address to your LINE account makes it possible for you to reset your password in case you forget it when transferring your LINE account. To register, change, or check your email address, refer to the sections below.
Be advised
You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons. If you want to register or change your email address after transferring your LINE account, please try doing so after 24 hours.
> Account > Email address.
Note: Tap here to go to your Account settings from your smartphone.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
> Account.
Note: Tap here to go to your Account settings from your smartphone.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
> Account.
Note: Tap here to go to your Account settings from your smartphone.
2. Tap Email address.
3. Your email address will appear under Change your email.
If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
Be advisedIf you still have the device you can use LINE on
Registering an email address
1. Tap the Home tab > > Account > Email address.Note: Tap here to go to your Account settings from your smartphone.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Changing your registered email address
1. Tap the Home tab > > Account.Note: Tap here to go to your Account settings from your smartphone.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Checking your registered email address
1. Tap the Home tab > > Account.Note: Tap here to go to your Account settings from your smartphone.
2. Tap Email address.
3. Your email address will appear under Change your email.
If you're transferring your LINE account and no longer have the device you used before changing models
The device you can use your LINE account on is needed to register, change, or check your email address. If you no longer have the device you can use your LINE account on, refer to the following sections.If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
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Be advisedTo link your LINE account with your Apple ID/Google account, you need to be using the latest version of LINE. If you haven't done so, update LINE to the latest version.
To link your Google account to your LINE account:
1. From the Home tab, tap > Account.
> Account.Note: Tap here to go to the Account screen from your smartphone.
2. Tap Link next to Apple/Google.
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Important: Phone number registration only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
A phone number, email address, Apple ID, or Google account cannot be registered to more than one LINE account at the same time. When you register the same information to a new account, it is removed from the account it was previously used with.
A LINE account needs to be registered with a phone number, Apple ID, or Google account at all times. If an account is no longer linked with any of these after information has been removed, it will become inaccessible.
Note: When an account becomes inaccessible, its friends, chats, and other data is deleted and cannot be recovered.
Take care not to use the same information registered to an account you're currently using if you make an account on another device. If you want to create multiple LINE accounts, you need to register them with different information and use them on separate devices.
Note: Only one LINE account is meant to be used per device.
A phone number, email address, Apple ID, or Google account cannot be registered to more than one LINE account at the same time. When you register the same information to a new account, it is removed from the account it was previously used with.
A LINE account needs to be registered with a phone number, Apple ID, or Google account at all times. If an account is no longer linked with any of these after information has been removed, it will become inaccessible.
Note: When an account becomes inaccessible, its friends, chats, and other data is deleted and cannot be recovered.
Take care not to use the same information registered to an account you're currently using if you make an account on another device. If you want to create multiple LINE accounts, you need to register them with different information and use them on separate devices.
Note: Only one LINE account is meant to be used per device.
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