Help Center

You can back up your chats by selecting Backup Chat History from each chat room.

When you back up your chat history, backup files will automatically be created on the SD card or on your device. Before backing up your chat history, make sure you have enough free space on the SD card and your device.

To back up your chat history, please follow the steps below:

1. From the Chats tab, select the chat room with the chat you want to back up.

2. Tap the V icon at the top-right of the screen > Chat Settings.

3. Tap Backup Chat History.

If you want to restore your chat history at a later time, select Backup All and follow the steps above for each chat room.

Note:

- If you select Backup as a Text File, things such as stickers, photos, videos, and voice messages will not be saved and cannot be restored.

- If you select Backup All, you will be able to restore things such as your chat history and stickers for each chat room you selected this option for.

If you are viewing this page on your smartphone, tap this link to move to your chat list.

If you successfully carried over your account from the LINE User Login screen, you will be able to restore the chats that were saved by selecting Backup All.

For steps on how to restore your chat history, please refer to this article.

Important notes when changing devices:

- If your chat history was saved on your device, you will need to copy the backup file to an external device like an SD card.

For more information regarding issues with importing your chat history, please refer to the following Help article:

Problems importing chat history

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Restoring backed up chats on Android devices toggle

To restore (import) your chat history, you will need to select Backup All from the Backup Chat History option beforehand. For more information, please refer to the following Help article:

How do I back up my chats?

To restore your chat history, please follow the steps below along with making sure you have enough free space on the SD card and your device:

Using an SD card

1. Insert the SD card with the backed up files into your device.

2. Open the chat room that you want restore the chats for > tap the V icon at the top-right of the screen > Chat Settings.

3. Tap Import Chat History.

Note: If the Import Chat History option does not appear, please refer to the "If you are not using an SD card" below.

To restore the chat histories for multiple chat rooms, you will need to follow the above steps for each room.

If you are not using an SD card

If the Import Chat History option does not appear when importing your chat history, please refer to the following Help article:

Problems importing chat history

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Problems importing chat history toggle

If you encountered an error when importing your chat history, it may be that:

• You didn't download the saved file from Keep

If you saved the backup file to Keep on LINE, you'll need to download it from Keep and save it to your new device after transferring your account.

• The backup file wasn't saved in the right location

Files created by selecting Back up all data are saved on either the SD card or your device.

If you're unable to import (restore) your chats, you'll need to manually move the relevant file to the folder titled "LINE_backup" on the device you want to restore your chat history on.

Please use a file managing app or connect your device directly to your PC to access the backup files and move them.

Note:

- If this folder doesn't exist, please create one.

- If you did not select Back up all data from the Back up chat history option, you will not be able to restore your chats.

If you're not sure how to create folders or move files, please contact the manufacturer of your device.

• Your device doesn't have sufficient memory or your system specs are too low

The app may freeze or crash if your device doesn't have enough memory or the specs are too low. Please delete any unnecessary data and restart your device before trying again.

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How to back up and restore your chat history using Google Drive toggle

To back up and restore your chat history using Google Drive, please see the steps below.

Note: This feature is available on LINE version 7.5.0 and later.

Before backing up your chat history, make sure you have sufficient free space on your device and Google Drive. Be sure to try the following steps in an area with a strong network connection.

To back up your chat history:

1. Go to More > Settings > Chats.

2. Tap Back up and restore chat history.

3. Tap Back up to Google Drive.

For a video guide, see here.

Note: If the video doesn't play, try opening the link with a different browser.

To restore your chat history:

1. Go to More > Settings > Chats.

2. Tap Back up and restore chat history.

3. Tap Restore.

Note:

- The backup may not be completed properly if you don’t have sufficient free space on Google Drive, or if you tried the above steps in an area with an unstable network connection.

- The backup process may have failed even if an error message doesn't appear.

- Cache data is not backed up, so some photos and stickers in chats may not be restored. If there are any important photos you don’t want to lose, we recommend saving them to Albums or Keep on LINE beforehand.

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Backing up and restoring chat histories toggle

If you don’t back up your chat history beforehand, it will be deleted when you transfer your account after changing devices.

As chats are stored on your device, you’ll need to back them up before changing to a different one.

Important: You can only transfer your chats between devices running the same OS.

iOS users

You can use iCloud to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Android users

You can use Google Drive to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle

No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Searching through messages in every chat room toggle

You can search your chats using the search box on the Chats tab.

1. Pull the list of chats down or tap the search icon at the top right.
2. Enter the keywords you wish to search for in the “Search for Chats and Messages” box.

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