LINE

Chat History

Backing up your chats on your device or SD card toggle
With LINE version 9.1.0 the way to back up and restore chats has been streamlined.

If you are using LINE version 9.1.0 or later, please see this Help article about how to back up and restore your history.

If you are using a version of line earlier than 9.1.0, you can back up your chat history on your device or SD card by following the steps below.

1. Tap the Chats tab.
2. Tap the chat you want to back up.
3. Tap "V" at the top right of the chat.
4. Tap Chat settings > Back up chat history.
Note:
- Selecting Back up text will not save stickers, photos, videos, and voice messages.
- If you select Back up all data, it will save the chat history as well as stickers and other data for that chat.
- If you want to restore the chat history for multiple chats after changing devices, you need to select Back up all data for each chat beforehand.

If you are viewing this page on your smartphone, tap this link to go to your chat list.

After selecting Log in as existing user and successfully transferring your account, you will be able to restore the chats that were saved by selecting Back up all data.

For steps on how to restore your chat history, please see this Help article.

Important notes when changing devices:
If your chat history was saved on your device, you will need to copy the backup file to an external device like an SD card.

For more information regarding issues with importing your chat history, please see this Help article.

Was this page helpful?

Yes No

Restoring chats backed up on your device or SD card toggle
With LINE version 9.1.0 the way to back up and restore chats has been streamlined.

If you are using LINE version 9.1.0 or later, please see this Help article about how to back up and restore your history.

If you are using a version of LINE earlier than 9.1.0 and want to restore (import) your chat history from a backup, you will need to select Back up all data from the Back up chat history option beforehand.


To restore your chat history, follow the instructions below for your situation.
Note: Make sure you have enough free space on your SD card/device.

If you're using an SD card:
1. Insert the SD card with the backed up files into your device.
2. Open the chat room that you want restore the chats for > tap "V" at the top right of the screen > Chat settings.
3. Tap Import chat history.
Note:
- If the Import chat history option does not appear, please see "If you are not using an SD card" below.
- If you want to restore the chat histories for multiple chat rooms, you need to follow the above steps for each room.

If you're not using an SD card:
Please refer to this Help article.

Was this page helpful?

Yes No

Issues with restoring chats from your device or SD card toggle
If you're having issues restoring your chat history, it may be due to one of the following reasons.

• The Import chat history option does not appear
From LINE version 9.1.0, there is no longer a feature to back up and import your chat history from inside a chat. If Import chat history does not appear, you won't be able to import chat history saved on an SD card or LINE Keep.

• You didn't download the backup file from Keep
If you saved the backup file to Keep on LINE, you'll need to download it from Keep and save it to your new device after transferring your account.

• The backup file wasn't saved in the right location
Files created by selecting Back up all data are saved on either an SD card or your device.

If you're unable to import (restore) your chats, you'll need to manually move the relevant file to the folder titled "LINE_backup" on the device you want to restore your chat history on.

Please use a file managing app or connect your device directly to your PC to access the backup files and move them.
Note:
- If this folder doesn't exist, please create one.
- You will not be able to restore your chats if you did not select Back up all data from the Back up chat history option.

If you're not sure how to create folders or move files, please contact your device manufacturer.

• Your device doesn't have sufficient memory or your system specs are too low
The app may freeze or crash if your device doesn't have enough memory or the specs are too low. Please delete any unnecessary data and restart your device before trying again.

Was this page helpful?

Yes No

Backing up and restoring your chat history with Google Drive toggle
If you're using LINE version 7.5.0 or later, you can back up and restore your chat history using Google Drive by following the steps below.
Note:
- Before backing up your chat history, make sure you have enough free space on your device and Google Drive.
- Be sure to try the following steps in an area with a strong network connection.

To back up your chat history:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Back up and restore chat history.
3. Tap Back up to Google Drive.

Note: Images and stickers are not backed up with your chat history, so we recommend saving any important images in Albums or Keep.

To restore your chat history:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Back up and restore chat history.
3. Tap Restore.

Note: With LINE version 9.2.0 and later, you can also restore your chat history when you transfer your account.

Was this page helpful?

Yes No

Backing up and restoring chat histories toggle
If you don’t back up your chat history beforehand, it will be deleted when you transfer your account after changing devices.

As chats are stored on your device, you’ll need to back them up before changing to a different one.
Important: You can only transfer your chats between devices running the same OS.

iOS users
You can use iCloud to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Android users
You can use Google Drive to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Was this page helpful?

Yes No

Searching messages inside a chat room toggle
To search the messages in a chat room:
1. Tap "V" at the top right > Search.
2. Enter what you want to search for in the Messages field.


You can also search through messages for a specific date by tapping the calendar icon at the top right of the keyboard.


If you want to search through the messages in all of your chat rooms, see this Help article.

Was this page helpful?

Yes No

Deleting your chat history toggle
To delete the history for all your chats:
1. From the Friends or More tab, tap Settings > Chats.
2. Tap Delete chat history > Delete.

To delete a specific room’s chat history:
1. From the Chats tab, select a chat room > tap “V” at the top > Chat settings.
2. Tap Delete chat history > OK.

Important: Deleted messages cannot be restored.

Was this page helpful?

Yes No

Backing up chats as text files toggle
You can save the messages in a chat as a text file by following the steps below.
Note: You cannot restore your chat history on LINE from a text file backup.

1. Select the chat room you want to back up.
2. Tap "V" at the top right of the screen > Settings or Chat settings.
3. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history after transferring your account or reinstalling LINE, see this Help article.

Was this page helpful?

Yes No

Searching all of your chat messages toggle
You can search all your chats and messages for keywords by following the steps below:

1. Tap the search icon (magnifying glass) at the top right of the Chats screen.
2. Type what you're looking for in the search box.

 

Was this page helpful?

Yes No

Help Center
TOP