LINE

Voice/video calls

Making voice/video calls toggle
You can make voice and video calls with your friends on LINE.

To make a call from your friend list:
1. Tap the friend you want to call.
2. Tap Voice call or Video call.
3. Tap Start.

To make a call from a chat:
Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.
• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Recommended system specifications for using video call effects and filters toggle
See below for the recommended system specifications for using video call effects and filters.

Smartphones
• iOS 12.0 or later 
• Android 5.0 or later (not available on some devices)

iPads
• iPad 4 or later (iOS 12.0 or later)
Note: Effects are not available on devices equipped with processors earlier than the Apple A9.

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Are all voice/video calls free? toggle
Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.
Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Blocking calls toggle
To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

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Using Bluetooth devices with LINE toggle
Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Starting group calls toggle
To make a call in a group or multi-person chat, follow the steps below.

To start a voice call:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:
1. Open a group or multi-person chat.
2. At the top right of the chat, tap the phone icon > Video call.
3. Set a background, filter, or Avatar on the preview screen.
Note: If you haven't created an Avatar, see this Help article for information on how to create one.
4. Tap Join with video.
Note: Your profile photo will be displayed when you tap Join without video.

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How do I join an ongoing group call? toggle
Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.
- When you receive the message that the call is starting tap Join > OK.

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Recommended system specifications for group video calls toggle
See below for the recommended system specifications for making group video calls.

Smartphones
• iOS 12.0 or later 
• Android 5.0 or later (not available on some devices)

iPads
• iPad 4 or later (iOS 12.0 or later)

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Switching between friends in group video calls with seven or more people toggle
Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Requirements for sharing YouTube videos or your screen in voice/video calls toggle
You can share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

Sharing YouTube videos
In group voice/video calls: LINE version 10.11.0 or later for iOS and Android

1-on-1 video calls: LINE version 10.21.0 or later for iOS and Android

Sharing your screen
In group video calls:
• iOS: iOS 12 or later and LINE version 10.7.0 or later
• Android: LINE version 10.7.0 or later
Note: This feature cannot be used on some Android devices.

1-on-1 video calls:
• iOS: iOS 12 or later and LINE version 10.21.0 or later
• Android: LINE version 10.7.0 or later 
Note: This feature cannot be used on some Android devices.

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Sharing a YouTube video in a voice/video call toggle
To share a YouTube video in a voice/video call, use one of the methods below.
Note: Some videos cannot be played.

Copy and share a URL
1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.
2. Go back to the voice/video call screen.
3. Tap the video that appears at the bottom of the screen.
4. Tap Start.

Search for a video and share it
1. Tap the share screen icon at the bottom right of the screen (and tap YouTube if you're in a video call).
2. Enter text in the search field and tap Search or the magnifying glass.
3. Tap the video you want to share.
4. Tap Start.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Can I stop a screen or video that's being shared in a video call? toggle
There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

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Sharing your screen in video calls toggle
To share your screen in a video call:
1. Tap the share screen icon at the bottom right of the screen.
2. Tap Your screen.
3. Tap Start now.

To share a website:
1. Exit the group video call screen and copy the URL you want to share.
2. Go back to the group video call screen.
3. Tap the website that appears at the bottom of the screen.
4. Tap Start now.

You can write on the screen you're sharing by tapping the pencil icon at the bottom right of the screen.

To stop sharing your screen, tap the stop button at the bottom right. Returning to the video call screen will automatically end the screen sharing session.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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