I'm not receiving notifications/I don't hear notification sounds or ringtones

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Notifications in LINE use the notification service/system provided by Apple or Google, so your device or your network connection may be affecting your LINE notifications. For this reason, we are unable to conduct a detailed investigation into these systems.


If you're having issues with notifications, you may be able to resolve the issue by checking your device and LINE settings.

Please check the following sections in order.

Notification settings

Turning on LINE notifications
  1. Tap your device's Settings > Notifications.
  2. Tap LINE in your list of apps.
  3. Turn on Allow Notifications.
  4. Scroll down and tap LINE Notification Settings.
  5. Turn on Notifications.
Turning on notifications for each chat

If speaker icon with a line through it appears next to a chat's name, it means notifications are turned off.

To turn on notifications, please follow the steps below.

  1. Tap menu icon at the top of a chat.
  2. Tap Unmute.
Unmuting notifications
  1. Tap the Home tab > Settings > Notifications.
  2. Tap Mute.
  3. Tap Off or Unmute.
Configuring notifications on LINE for PC

If you're using LINE for PC, please check the following setting. If you only use LINE on your smartphone, you don't need to do this.

  1. From the LINE for PC main menu, click Settings > Settings.
  2. Click Notifications.
  3. Under Mobile notifications, select Always.

Solutions to common notification issues

If the issue persists even after checking your notification settings, refer to the section that matches your situation.

I'm not receiving notifications

You may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).

1. Change the Low Data Mode setting
  1. Tap your device's Settings > Cellular.
  2. Tap Cellular Data Options > Data Mode.
  3. Select Standard.
2. Disable Low Power Mode
  1. Tap your device's Settings > Battery.
  2. Tap Power Mode and turn off Low Power Mode.
3. Turn off Focus/Do Not Disturb mode

Please see Turn on or schedule a Focus on iPhone.

My phone doesn't ring when receiving notifications or voice calls
1. Turn off Silent mode

Please see Silence iPhone.

2. Turn on Sounds
  1. Tap your device's Settings > Notifications.
  2. Tap LINE in your list of apps.
  3. Turn on Sounds.
3. Change your notification sound
  1. In the LINE app, tap the Home tab > Settings > Notifications.
  2. Tap Sound.
  3. Choose your desired sound.

If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.

Switch Integrated calling on your iPhone off then on
  1. In the LINE app, tap the Home tab > Settings > Calls and turn off Integrated calling.
  2. Turn this setting back on after confirming that incoming call notifications appear when it's turned off.
A notification badge doesn't appear on the LINE app icon
Turn on Badges
  1. Tap your device's Settings > Notifications.
  2. Tap LINE in your list of apps.
  3. Turn on Badges.

Issues remain after trying all of the settings

If the issue persists even after you've tried everything above, please try the following actions.

  1. Update your operating system (OS) to the latest version.
  2. Update LINE to the latest version.
  3. Restart your device.
  4. Delete unnecessary data from your smartphone or other storage (e.g. SD card).
  5. Turn your 4G/5G/Wi-Fi off and on again.
  6. Refer to the section based on your OS below and reinstall the LINE app.
  1. Back up your chat history.
  2. Delete the LINE app and then reinstall it from the App Store.
  3. Transfer your LINE account.
  4. Once the screen to restore your chat history appears, tap Restore chat history.