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Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends.” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends.” appears when you try to add a user, it means they cannot be added as a friend because they have already been added by too many other users.

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I can't add friends using ID Search toggle
If you are having issues with adding friends using ID search, please check the following settings.

If Your Friend Cannot Find Your ID
1. Go to the More or “…” tab > Settings > Profile, or tap Profile below.
2. Turn on “Allow Others to Add by ID.”

Profile

If You Cannot Find Your Friend’s ID
Your friend may not have enabled “Allow Others to Add by ID.” Please ask them to check their settings.

To prevent abuse of the ID search feature, we suspend its use when you search too many times in a given period of time. We cannot provide any details about how long your account is suspended for due to security reasons.

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I can't add friends using "Shake it!" toggle
When using the "Shake it!" feature, your friend will not be added until “Friend Added!” appears after both you and your friend tap Add. Please see the following if you are having trouble adding friends using “Shake it!”.

Note: You need to turn on Location Services or GPS to use “Shake it!”. If your location is not shown correctly after doing so, please try restarting your device.

To add friends using “Shake it!”
1. Go to More > Add Friends.
2. Tap Shake it!.
3. Shake your phone with your friend at the same time, or just tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.
6. Make sure that “Friend Added!" appears.

Tap here to open the Add Friends menu from your smartphone.

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I can't add friends using QR code toggle
If you are unable to scan a QR code, please ask your friend to go to More > profile icon > QR code, tap the three dots at the top right of the page, then select Generate new QR code.

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