Help Center

Registering/deleting a credit card toggle

You can add or delete a credit card with the steps below.

Note:

- The Visa LINE Pay credit card and other credit cards can be added and deleted with the same steps.
- Before you can add a credit card, you need to set a passcode on LINE Pay. If you haven't set a passcode, please do so after agreeing to the Terms of Use.

To add a credit card:

1. From the LINE Pay main menu, tap Add Credit Card or tap Settings > Credit cards.

2. Enter the card number, expiration date, and the CVC.

You can add multiple credit cards to LINE Pay. You can also select the one you use most often as your main card.

For a list of cards that can be added to LINE Pay, see this Help article.

To delete a credit card:

1. From the LINE Pay main menu, tap Settings > Credit cards.

2. Tap "X" at the top right of the card you want to delete.

Note: Deleting a credit card will not delete its transaction history.

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How do I make payments with my card registered to LINE Pay? toggle

After choosing a product from a merchant that accepts LINE Pay (such as LINE STORE), select LINE Pay as the payment method when checking out. Then select the card you wish to use on the LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a LINE Pay passcode, you must set one after selecting the payment method.

We plan for the number of merchants where you can use LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept LINE Pay vary by country.

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Checking your credit card payment history toggle

You'll be notified by the LINE ウォレット (LINE Wallet) official account with the details of your LINE Pay transactions.

You can also see your payment history in LINE Pay by following the steps below:

1. From the LINE Pay main menu, tap History.

2. At the top of the screen, tap All and select the relevant credit card.

If you make payments without signing up for LINE Pay, check your payment details in the notices from the LINE ウォレット (LINE Wallet) official account.

You can also manage your credit cards and configure other features by going to Settings from the LINE Pay main menu.

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Cards that can be registered to LINE Pay toggle

Credit and debit cards can be registered to LINE Pay, including Visa and Mastercard brand cards.

Note: Depending on the merchant or country, some card brands cannot be used.

If you're using LINE with a Japanese phone number:

• You cannot register a LINE Pay card (JCB brand) or Visa LINE Pay prepaid card.

• American Express and Diners cards cannot be registered as new cards.

If you're using LINE with a phone number that is not a Japanese, Taiwanese, or Thai number:

• You cannot register a JCB card as a new card.

• Even if you've already registered a JCB card, it cannot be used with LINE Official Account or LINE STORE.

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I lost a credit card registered to LINE Pay toggle

If you lost a credit card that you use with LINE Pay, please contact your card company directly.

Once the card company cancels your credit card, making payments with it on LINE Pay will be restricted.

Note: You can still use any other credit cards that you have registered to LINE Pay.

If you find your credit card again after reporting that it was lost, please contact your card company again about reactivating it. If the card can be reactivated, you'll be able to use it on LINE Pay again.

In the case that you're issued a new card, make sure to add it as a new card on LINE Pay.

Note: If you lost your Visa LINE Pay credit card, see this Help article.

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My registered credit card expired toggle

You won't be able to make payments if your registered credit/debit card has expired.

If you have a new card, try registering it after deleting the expired card. For the steps to register/delete a credit card, see this Help article.

For assistance with having a new card issued or related inquiries, please contact your credit card company directly.

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I can't register a credit card toggle

If you were able to enter the information for a credit card without any issues but can't finish adding it, check the following things.

Note: If you can't register your Visa LINE Pay credit card, see this Help article.

• Does the card support online payments?

• Can the card be used overseas?

• Is the card a corporate card?

Note: Corporate cards can be used with LINE Pay, but there may be restrictions for some merchant types and online payments.

If you're unsure about any of the points above, please contact your credit card company directly.

To update the information (such as the expiration date) for a registered credit card, you need to delete the card and then add it again.

To delete a card:

1. From the LINE Pay main menu, tap Settings > Credit cards.

2. Tap "X" at the top right of the card.

If you receive a notice that says you've reached the maximum number of registration attempts, see this Help article.

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Why did I get a message saying that a payment was made when I added my credit card? toggle

The payment is a part of the verification process required when adding your credit card. Please be assured that you will not actually be billed for this.

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Accepted credit card types toggle

LINE Pay accepts three types of credit and debit cards: Visa, MasterCard, and JCB. You may not be able to use a card depending on the card type, country of issue, or merchant.

• Visa and MasterCard: Accepted at LINE-affiliated websites, such as LINE STORE.

• JCB: Accepted by some LINE-affiliated websites, but not all.

Note: There may be merchants that have restrictions on JCB cards issued from Korea.

In the future, we plan to have only the accepted card types for each merchant appear when making payments.

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How many credit cards or debit cards can I add? toggle

Each user can add up to four credit or debit cards.

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Why did I get a message saying I exceeded the number of times to add cards? toggle

To ensure the safety of the service, users may try up to five times to register a card every seven days. If you exceed that limit, you will have to wait another seven days after the fifth attempt before you can try adding a card.

We apologize for this inconvenience and thank you for your understanding.

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I can't add or pay with my debit card toggle

If you are unable to register or pay with a debit card after you entered all of the information correctly, please check the following.

1. Does the card you are trying to use support online payments?

2. Is overseas use enabled for the card you are trying to use?

3. Are there sufficient funds in the bank account linked to the card? If not, please deposit some money into the account first.

If you need further clarification, please contact your card company.

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LINE Pay credit card verification toggle

LINE Pay's credit card verification works in cooperation with the 3-D Secure systems offered by credit card companies in order to protect against any unauthorized use.

Once your card has been verified, it will be registered on LINE Pay. Afterwards, all you need to do to make a payment is enter your LINE Pay passcode.

Note: If you're using LINE Pay in Taiwan, see this page for details.

When verifying your card, LINE Pay uses a secure network to check that your card company uses the 3-D Secure system. Even if you've never signed up for 3-D Secure, you can sign up for it right away from LINE Pay as long as your card company offers it.

Each credit card company may have a different service name for their 3-D Secure system.

Additionally, you won’t be able to register a card on LINE Pay if the company for that card doesn't offer 3-D Secure.

When your card is verified, a very small payment will be charged to your credit card in order to check its validity. The payment will immediately be canceled and the amount for that payment will be refunded to your card.

If you are unable to verify your credit card, see this Help article.

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Why can't I verify my credit card? toggle

Please see the information below that corresponds to your situation.

A message saying “Unable to verify the card” or “Please try again with a different card” appeared:

The details of the 3-D Secure system may vary by card company. If you encounter an issue verifying your card, please inquire with your card company directly.

Additionally, cards issued by companies that do not provide 3-D Secure cannot be registered on LINE Pay.

For more information about LINE Pay’s credit card verification, please see this Help article.

I forgot the password to verify my credit card/I didn't receive the OTP (one time password):

LINE Pay’s card verification service uses the 3-D Secure system offered by your credit card company.

If you've forgotten your password or are unable to receive the OTP, please inquire with your credit company directly.

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Other credit cards