Help center

Using LINE for PC toggle

To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

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Removing locks on your smartphone's unlock method toggle

If you make too many failed attempts at using your smartphone's unlock method, you will be locked out from using it. To remove a lock on your smartphone's unlock method, follow the steps below for your device.

Removing locks on iPhones

If Touch ID or Face ID are locked, you'll be prompted to enter your passcode when logging in. Enter your passcode and log in again with Touch ID or Face ID.

Removing locks on Android smartphones

If there is a lock on your biometric authentication method (e.g. fingerprint, eye, face), you can remove it with the PIN code or unlock pattern you set on your smartphone.

Important: Be sure to use the passcode configured on your smartphone, which is not the same as the passcode lock for LINE.

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About using your smartphone's unlock method to log in to LINE toggle

You can log in to LINE more securely by using your own device unlock method that you've set up on your smartphone.

To use this login method, you must:

• Be using LINE version 10.18.0 or later.

• Be able to log in to LINE for iPad or LINE for PC (for Windows or Mac).

For the recommended system specifications, see this Help article.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it. The device unlock methods that are available depend on your OS, and include facial and fingerprint recognition.

Note: LINE will never save your unlock method.

Related Help articles:

Required settings for logging in to LINE for iPad or PC with your smartphone's unlock method

Logging in to LINE on your iPad or PC using your smartphone's unlock method

Disabling your smartphone's unlock method for logging in to LINE

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Business proposals/partnerships with LINE toggle

If you'd like to make a LINE-related business partnership or service proposal, please refer to LINE Partners.

For information on business-oriented services, such as LINE official accounts (for companies/corporations), product advertising, and sales promotion, please see LINE for Business.

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Accessing settings via search toggle

To access LINE settings by searching for them:

1. Tap the Home tab > Settings.

2. In the search field at the top of the screen, enter the name of the settings you want to search for.

3. Tap the settings that appear below the search field.

When you enter one letter in the search field, all of the settings that include it in their name will appear. (For example, you can enter the letter "M" to bring up the My Stickers settings.

The settings that you tap are automatically saved, and you can bring them up again just by tapping the search field.

If you don't want your search history to be saved automatically, tap Disable search auto-save under Recent searches > OK.

You can also delete the settings you've searched for and accessed by tapping the "X" icon next to each setting or Clear all.

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Opening the Settings menu toggle

To open the Settings menu, tap the cogwheel icon at the top of the Home tab.

You can also tap here to open the menu from your smartphone.

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Checking what devices are logged in to your LINE account and LINE services toggle

You can check what devices (PC and iPads) are logged in to your LINE account and LINE services by following the steps below.

Note: With the smartphone version of LINE, the same LINE account cannot be used on multiple devices. See here for details.

1. Tap the Home tab > Settings > Account.

2. Tap Devices.

From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.

Tap Log out for any device you don’t want to be logged in to. If you tap Log out from all services, all devices logged into LINE services will be logged out.

Note:

- LINE IAB stands for LINE Internal App Browser (the browser in the LINE app).

- If you see names of devices you don’t remember logging in to, log out from them and then change your password. See this Help article for details.

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Using specific features from your device's home screen toggle

You can use the features below by tapping and holding the LINE icon on your device's home screen.

• New chat

• My Code payment

• QR code reader

• Mute

Note: Depending on the launcher app, these features may not appear on Android devices.

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About Text scan toggle

This feature recognizes words in photos and converts them into text, which can then be copied, translated, and sent in chats.

To use Text scan when taking a photo:

1. Tap the camera icon next to the text box in a chat.

2. Swipe right on the shooting modes at the bottom of the screen and select Text scan.

3. Take a photo.

Note: You can also tap "[A]" after taking a photo.

To use Text scan with a photo shared in a chat:

1. Tap a photo that was shared in a chat.

2. Tap "[A]".

To use Text scan with a photo saved on your device:

1. Tap the photo icon next to the text box in a chat.

2. Tap the photo you want to use.

3. Tap "[A]".

To use Text scan from the QR code reader:

1. Tap the QR code icon on the right side of the search bar at the top of the Home, Chats, or News tab.

2. Tap Scan text at the bottom of the screen.

3. Take a photo.

For information on copying or translating text from a photo, see this Help article.

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About the QR code reader toggle

The QR code reader can scan QR codes for LINE and a variety of other QR code types. To use this feature, follow the steps below.

From the search bar:

Note: You can use the search bar on the Home, Chats, or News tab.

1. Tap the QR code icon on the right side of the search bar.

2. Tap Scan QR code.

From the add friends screen:

1. Tap the Home tab > the add friends icon at the top right.

2. Tap QR code.

From profile settings:

1. Tap the Home tab > Settings > Edit profile.

2. Tap QR code.

3. Tap Scan QR code.

The QR code reader can be used for:

• LINE Pay (My Code) payments

• Adding friends via QR Code

• Accessing URLs via QR code

• Displaying text via QR code

• Scanning barcodes

Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

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Copying/translating text with Text scan toggle

After you've used Text scan to convert text from a photo, see below for details about how to copy/translate it.

Note:

- For information on how to use Text scan, see this Help article.

- All of the text that was scanned will be automatically selected.

• To display translated text on top of the original on-screen text, tap Overlay translation.

• To change the area of text to scan and translate, trace the text that you want with your finger.

• To change the target language, tap the language at the bottom of the translation screen.

• To copy translated text, tap Copy. You can paste copied text anywhere you like, or tap Share to paste it in a chat text box, on LINE VOOM, or in Keep.

If the Text scan feature doesn't appear, update LINE to the latest version here.

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Disabling logins to LINE for PC and iPad toggle

To disable logins to LINE for PC and iPad, follow the steps below on your smartphone.

1. Tap the Home tab > Settings > Account.

2. Turn Allow login OFF.

Tap here to go to the Allow login setting on your smartphone.

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Required settings for logging in to LINE for iPad or PC with your smartphone's unlock method toggle

To be able to log in to your LINE account on an iPad or PC using your smartphone's unlock method, you need to:

• Set an unlock method on your smartphone.

• Allow your smartphone's unlock method to be used for logins in the LINE app.

Setting an unlock method on your smartphone

For iOS:

Use Touch ID on your iPhone or iPad

Use Face ID on your iPhone or iPad Pro

For Android:

Check your phone manufacturer's website for details on how to set an unlock method.

Note: LINE will never save your unlock method.

Allowing your smartphone's unlock method to be used for logins in the LINE app

1. Tap the Home tab > Settings > Account.

2. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Enable.

You'll know setup is complete when you see Unlink in the field for Face ID/Touch ID or your smartphone's unlock method.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it.

You can increase your account security even more by not allowing logins with an email address and password. To only allow your account to be logged in to with your smartphone's unlock method or a QR code, tap the Home tab > Settings > Account and turn Log in with password OFF.

Note: Turning Log in with password OFF will not log you out of any devices you're already logged in to.

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Disabling your smartphone's unlock method for logging in to LINE toggle

To disable your smartphone's unlock method for logging in to LINE:

1. Tap the Home tab > Settings > Account.

2. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Disable.

When you disable your smartphone's unlock method for logging in to LINE, you'll be logged out of your account on iPad and PC. To use your account on an iPad or PC again, log in with your email address and password or with a QR code.

Note: To log in to your LINE account using an email address and password, open LINE on your smartphone, tap the Home tab > Settings > Account and turn Log in with password ON.

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Pinning your favorite services to the Home tab toggle

To pin services to the Home tab:

1. Tap the Home tab > See all next to Services.

2. Tap Change.

3. Tap the services you want to add.

4. Tap Save at the top right of the screen.

Note:

- Services will appear on the Home tab in the order that they were pinned. You cannot change their order after pinning them.

- Some services are fixed and cannot be reordered.

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I see a screen prompting me to log in with my smartphone's unlock method toggle

This screen appears when you have logins with your smartphone's unlock method enabled and you log in to your LINE account from an iPad or PC.

If you don't remember logging in, follow the steps below to turn the Allow login setting OFF.

1. Tap the Home tab > Settings > Account.

2. Turn Allow login OFF.

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Changing the services pinned to your Home tab toggle

To change the services pinned to your Home tab:

1. Tap the Home tab > See all under Services.

2. Tap Edit.

3. Tap "X" on the services you want to remove under Pinned services, or select the services you want to add.

4. Tap Save at the top right of the screen.

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Sending birthday cards toggle

To send a birthday card:

1. From the Home tab, tap Notifications > your friend's birthday notification message.

2. At the bottom of the screen, tap Write birthday card.

3. Enter your message, then tap the send icon.

If you only want the card to be visible to you and the friend you're sending it to, choose Write in secret.

You can also select designs for the birthday card by tapping Select card design.

To send wish effects, tap the balloon icon at the bottom right of the birthday board. You can send up to 100 wish effects per friend, and they will only be seen by the friend you send them to.

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Checking birthday cards you received from friends toggle

To check the birthday cards you received from friends:

1. From the Home tab, tap your profile.

2. Tap LINE VOOM posts > Posts > Check it out! under your birthday post.

You can check the birthday cards you received on or after your birthday. After two days have passed, your birthday cards will only be visible to you.

For the steps to check the birthday cards you sent to friends, see this Help article.

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Checking birthday cards you sent to friends toggle

To check a birthday card that you sent to a friend, tap Home > Notifications > the birthday notification message for the relevant friend.

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My birthday post (birthday card) doesn't appear toggle

Your birthday post won't appear if you have the Show my birthday setting turned off.

To show your birthday:

1. From the Home tab, tap Settings.

2. Tap Profile > Birthday.

3. Turn ON Show my birthday.

Note:

- Birthday posts (birthday cards) do not appear on LINE VOOM.

- For the steps to check the birthday cards you received from friends, see this Help article.

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Setting a passcode lock on LINE toggle

Turning on the Passcode lock setting in LINE will prompt you for a passcode or biometric authentication every time you open the LINE app.

To set a passcode lock

1. From the Home tab, tap Settings > Privacy.
2. Turn ON Passcode lock.
3. Enter the passcode you want to set twice.

To change your passcode lock

1. From the Home tab, tap Settings > Privacy.
2. Tap Change passcode.
3. Enter your current passcode.
4. Enter your new passcode twice.

To remove the passcode lock

1. From the Home tab, tap Settings > Privacy.
2. Turn OFF Passcode lock.

Be sure to keep your passcode safe so you don't forget it. If you don't know your passcode, you'll need to delete and then reinstall the LINE app, resulting in any chat history that you haven't backed up being deleted.

Note:For the steps to back up your chat history, see this Help article.

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Configuring photo and video settings toggle

You can configure various settings related to photos and videos, including sent photo quality, auto-download for images, and auto-play for GIFs and videos.

To configure your photo and video settings:

1. Tap Home > Settings > Photos & videos.

2. Configure each setting.

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