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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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I got a login notification from the LINE official account toggle
The message you received is from the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a message is sent when your account is transferred or tries to log in to LINE services.

If you received a notification but don't remember logging in, please check the following.

• If you can use LINE
Someone else may be trying to log in using the information registered to your LINE account.

To prevent others from logging in to your account, please change your password. For more information, see this Help article.

If you're still receiving messages after changing your password, please change the email address registered to your LINE account. See this Help article for more information.

• If you cannot use LINE
Your LINE account may have been stolen by a third party. Please contact us via the Inquiry Form.

The content of the notification message will differ depending on what your account is trying to do. For more information, please see the following Help articles.





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Making LINE more efficient toggle
If the LINE app is performing slowly or frequently stops working, it may be that there is a buildup of cached (temporary) files.

To delete the LINE app's cached data:
1. Tap the Home/Friends or More tab > Settings > Chats.
2. Tap Delete files from chats > Delete.

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Setting URL previews toggle
To show URL previews for links shared in chats:

1. Tap Home/Friends > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

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Announcing sent/received chat messages, polls, or events to other members toggle
You can "announce" things like messages you sent, polls you created, and events so they permanently appear at the top of a chat.

To announce messages:
1. Tap and hold the message you want to announce.
2. Tap Announce.

To announce polls:
1. Tap "+" at the bottom of the chat screen.
2. Tap Poll and then the poll you want to announce.
3. Tap Announce > OK.
Note: The Poll feature is available in group chats and multi-person chats.

To announce events:
1. Tap the menu icon at the top of the chat screen.
2. Tap Events and then the event you want to announce.
3. Tap Set as announcement > OK.

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Setting chat wallpaper toggle
To set a chat room's wallpaper: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Chat wallpaper.
3. Choose one of the options to set a wallpaper.

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Reporting chats toggle
You can report a user for sending spam or problematic messages from inside a chat.
Note: If you report someone, they won't be notified that you did so.

To report a chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Report.
3. Select your reason for reporting the chat, then tap Agree & send

We will investigate the matter based on your report. If we find that the user has violated our Terms and Conditions, we will take appropriate action.

Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.

For the steps to report a post on Timeline, see this Help article.

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Sending chat messages in LINE with Google Assistant toggle
You can send 1-on-1 chat messages through Google Assistant without starting the LINE app. To do so, you need to allow the setting that adds your LINE friend information (names and profile photos) to your device's contacts.
Note: Turn ON Add LINE friends as contacts by agreeing to the pop-up that appears when you update the app or by following the steps under "Advance preparations" below.

This feature can be used with the following app and OS versions:
• LINE version 10.4.0 or later
• Android OS version 6.0 or later

Advance preparations
On your Android device:
1. Tap Settings > Accounts > LINE.
2. Tap Sync account and turn ON Sync Contacts.

In the LINE app:
1. Tap the Home/Friends tab > Settings > Google Assistant.
2. Check the box next to Add LINE friends as contacts.
Note: Users in your device's contacts will not be added as your LINE friends.

To send chat messages in LINE with Google Assistant from your Android device: 
1. Start Google Assistant and say "Send LINE".
2. Choose a recipient, enter your message, and then then say or type "Confirm." You can then check your sent message in LINE.
Note:
- English and Japanese are the only languages supported.
- The recipient's name will appear twice on the message pop-up: as it appears in your device's contacts on top, and as it's registered in LINE on the bottom.

To turn this feature off:
1. Start LINE and tap the Home/Friends tab > Settings > Google Assistant.
2. Uncheck the box next to Add LINE friends as contacts.
3. Tap Delete.

The LINE friends that were added to your device's contacts will be deleted, and you will no longer be able to send them 1-on-1 chat messages through Google Assistant.

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