LINE

FAQ

Stopping GIFs from playing toggle
To stop GIFs from playing: 
1. Go to the Home tab > Settings > Photos & videos.
2. Turn OFF Auto-play GIFs.

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My chat messages disappeared toggle
Your chat messages are saved in the LINE app on your device. For this reason, you cannot restore missing chat messages if:
• You deleted the chat they were in.
• Your device has changed (e.g. because you had it repaired or switched to a new device).
• You deleted (or uninstalled) the LINE app.

However, you can restore your chat messages if you backed them up beforehand.

If you backed up your messages, you can restore them even if they were deleted from a chat. To do so, uninstall and then reinstall the LINE app.
Note: When you uninstall the app, all of your chat messages are deleted from your device.

You cannot restore chat messages that weren’t successfully backed up, or that weren’t backed up at all.

We strongly recommend regularly backing up your important chats. For information about backing up and restoring your chat history, see this Help article.

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Problems sending or receiving messages toggle
If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

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App crashes toggle
If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.
• Restart the LINE app.
• Restart your device.
• Ensure that you have more than 2 GB of free space on your device.
• Clear the LINE app's cache. (See here for information on how to do so.)

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I received a chat message saying "Start chatting with your new friend now!" toggle
With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

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Editing and deleting notes toggle
To edit or delete a note, follow the steps below.
Note: You can only edit or delete your own posts.

1. Tap "" at the top right of the note you want to edit or delete.
2. Select Edit post or Delete > Delete.

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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Problems with images, videos, and audio messages toggle
It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

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I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

 

If you're experiencing another issue with group chats, please try the following trouble shooting tips:

 

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with. 

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Sharing messages, photos, and videos in chat rooms with friends toggle
To share messages, photos, or videos to friends or groups:
1. Tap the chat room with the message, photo, or video you want to share.
2. Tap and hold the message, photo, or video, then tap Share > Share.
Note: You can send multiple contents at the same time.
3. Select a recipient and tap Share, or choose an option at the bottom of the share screen.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

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