Help Center

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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How to report chats toggle

You can report a user for sending spam messages from the chat room they are sent in.

Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. From the chat screen, tap the V icon on the upper right of the screen.

2. Tap Chat settings.

3. Tap Report.

4. Select your reason for reporting the chat, then tap Agree & send.

For a video guide, see here.

Note: If the video doesn't play, try opening the link with a different browser.

We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions.

Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.

For the steps to report a post on Timeline, see here.

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Unknown login notifications toggle

You will receive a notification when you log in to LINE, LINE STORE or some of LINE’s related app services. If you received a login notification even though you did not log in to any of the above, we recommend that you take the following precautions.

Disable logins from other devices

By turning off Allow Login, you will not be able to log in to other versions of LINE such as PC, iPad, etc.

1. Go to the More tab > tap Settings > Accounts.

2. Turn off Allow Login.

Settings

We also recommend changing your password. To change your password, please see this article.

If you do not recall logging in to your LINE account, a third party may have entered your email address and password.

If you received notifications even though you did not log in to your account, please see the set of instructions below that correspond to your situation.

I. If you can still use your LINE account

A third party may have attempted to log in to your LINE account from another smartphone. Please change your password.

To change your password, please see this article.

II. If you can no longer use your LINE account

A third party may be using your LINE account. You can retrieve your LINE account by logging in to it again on the smartphone you have been using it on within 24 hours of receiving the notification.

To log in to your account, please follow the steps below.

1. Start LINE and tap Log in.

2. Enter the email address and password registered to your account and tap OK, or select Login with Facebook. Please change your password after logging in.