Help Center

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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Unknown login notifications toggle

You'll receive a login notification whenever you log in to LINE, LINE STORE, or certain other services related to the LINE app.

If you received a notification but don't remember logging in, please see the information below for your situation.

• If you can use LINE:

Someone else may be trying to log in using the information registered to your LINE account. To prevent others from logging in to your account, please change your email address and password.

Changing your email address

How can I check or change my password?

• If you cannot use LINE:

Your LINE account may have been stolen by a third party. Please contact us here.

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Making LINE more efficient toggle

If the LINE app is performing slowly or frequently stops working, it may be that there is a buildup of cached (temporary) files.

To delete the LINE app's cached data:

1. Tap the Home/Friends or More tab > Settings > Chats.

2. Tap Delete files from chats > Delete.

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Setting URL previews toggle

To show URL previews for links shared in chats:

1. Tap More > Settings > Chats.

2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

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Announcing chat messages, polls, or events you've sent/received to members toggle

Please follow the steps below to "announce" (permanently display) messages, polls, or events you've sent/received/created at the top of a chat.

To announce messages:

1. Tap and hold the message you want to announce.

2. Tap Announce.

To announce polls:

1. Tap "+" at the bottom of the chat screen.

2. Tap Poll and then the poll you want to announce.

3. Tap Announce > OK.

Note: The Poll feature is available in group chats and multi-person chats.

To announce events:

1. Tap "V" at the top of the chat screen.

2. Tap Events and then the event you want to announce.

3. Tap Set as announcement > OK.

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Setting chat wallpaper toggle

To set a chat room's wallpaper:

1. From the Chats tab, select a chat room > tap “V” at the top.

2. Tap Chat settings > Chat wallpaper.

3. Choose one of the options to set a wallpaper.

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Reporting chats toggle

You can report a user for sending spam messages from the chat room they are sent in.

Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. From the chat screen, tap "V" on the upper right of the screen.

2. Tap Chat settings.

3. Tap Report.

4. Select your reason for reporting the chat, then tap Agree & send.

We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions.

Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.

For the steps to report a post on Timeline, see here.

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