We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.
Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.
You'll receive a login notification whenever you log in to LINE, LINE STORE, or certain other services related to the LINE app.
If you received a notification but don't remember logging in, please see the information below for your situation.
• If you can use LINE:
Someone else may be trying to log in using the information registered to your LINE account. To prevent others from logging in to your account, please change your email address and password.
You can report a user for sending spam messages from the chat room they are sent in.
Note: If you report someone, they won't be notified that you did so.
To report a chat:
1. From the chat screen, tap "V" on the upper right of the screen.
2. Tap Chat settings.
3. Tap Report.
4. Select your reason for reporting the chat, then tap Agree & send.
We will investigate the matter based on your report. If we find that the user is in violation of our Terms and Conditions, we will take the appropriate actions.
Please understand that we cannot provide you with the details regarding the results of our investigation or actions taken as it pertains to the privacy of our users.
For the steps to report a post on Timeline, see here.