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I verified my phone number, but I see someone else's name

Verification that's required to transfer a LINE account

To transfer a LINE account, account transfer verification is required.

Useful info

If you turn on the Allow account transfer option beforehand, you can skip the account transfer verification process. For details, refer to Situations that require you to turn on the Allow account transfer setting.

If you see the "How to finish transferring your account" screen when transferring your LINE account, you can continue doing so with either of the following methods.

If you can use LINE on your previous device before changing to a new device

• Turn on the Allow account transfer setting on your old smartphone:
1. On your old smartphone, go to the Home tab and tap Settings > Account transfer.
2. Turn Allow account transfer ON.
3. On your new smartphone, tap Continue on the "How to finish transferring your account" screen that appears.

You need to transfer your account within 36 hours of turning this setting on. If you don't have enough time, turn the setting off and then back on to reset the timer to 36 hours.

• Use your old smartphone to verify your account transfer:
1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you are using LINE for PC

1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to you on LINE for PC from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you can't use LINE on either your old smartphone or on a PC

Please contact us via this Inquiry Form.

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Verifying your account

Verifying your phone number on a device unable to receive text messages

Receiving text messages or phone calls from an unknown number

I verified my phone number, but I see someone else's name

Verification that's required to transfer a LINE account