Announcements
Updated: July 14, 2025
Starting July 14, 2025, we will gradually offer reactions in albums, allowing you to express how you feel about items.
For this reason, if a friend who's already using this feature reacts to an album item, users who don't have access yet might still receive a notification.
Even if you tap the notification to view the album, you will not be able to see their reaction.
Please wait until album reactions become available to more users.
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Updated: July 2, 2025
Support for versions up to 1.4.2 of LINE for Wear OS by Google (formerly Android Wear) is scheduled to end on July 22, 2025.
Please update the LINE app from the Google Play Store on your smartwatch.
Support for versions up to 1.4.2 of LINE for Wear OS by Google (formerly Android Wear) is scheduled to end on July 22, 2025.
Please update the LINE app from the Google Play Store on your smartwatch.
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Updated: June 10, 2025
As of June 10, 2025, support for macOS Monterey 12 has ended.
Although updates for the latest version of the LINE app are no longer supported on macOS Monterey 12, you can continue to use LINE versions 9.8.1 and earlier.
If you're using macOS Ventura 13 or later:
You can update the LINE app to version 9.9.0 or later.
If you're using macOS Monterey 12 to 12.7.6:
You can use LINE versions up to 9.8.1.
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Updated: December 19, 2024
The default LINE emoji that can be used in chats was updated on November 25, 2024.
To use the updated emoji, update LINE to the latest version.
Note: No action is required to start using the updated LINE emoji.
Useful infoWas this page helpful?
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Updated: May 9, 2025
This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
Attention
Any attempts to ask for your LINE registered information (phone number, email address, password) or verification code, or for you to enter it on a screen, are all scams. Your LINE registered information will not be used for any purpose other than transferring your LINE account yourself.
Topics covered
Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.
Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.
• Messages from someone pretending to be a delivery person, saying things like "You need to reschedule a delivery," "Delivery address unknown," or "Your package was kept on hold," trying to get you to access a URL.
Accessing the URLs in these messages may result in the installation of malicious apps or files, or redirect you to phishing sites posing as delivery services, potentially allowing remote access to your text messages. This unauthorized access poses the risk of third parties using your text messages to verify your phone number and create a LINE account without your consent.
• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.
• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.
• LINE-related phishing emails
Phishing scams are evolving with each passing day. Recently, there have been reports of scams that use threatening messages like "Your LINE account will be suspended if you do not verify your account again within 48 hours," to prompt users to tap on links in an attempt to steal their LINE account information.
Please keep the following important points in mind.
- Check the sender's email domain
The official email address used by LINE is "xxxx@line.me". Be cautious of any emails coming from domains other than "line.me".
- Pay attention to the email content
LINE will never suddenly ask users to verify their accounts again via email unless they have initiated the request themselves, such as for account transfers or when contacting LINE.
- Look for any unusual characters in the link address
The link in the email directing you to verify your account again might contain suspicious characters, such as those enclosed in square brackets or full-width alphabets. In such cases, do not tap on the link under any circumstances.
How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.
Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.
Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.
If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.
What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.
Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen
Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.
• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.
If you've been victimized, please contact the police immediately.
See also:
My LINE account was or may have been stolen
This Help article covers methods and examples of LINE account-stealing scams, as well as what to do when your account has been compromised.
AttentionTopics covered
- Methods and examples of LINE account-stealing scams
- How a LINE account can be stolen
- What to do if you accidentally logged in on a phishing site
- Actions to take if your LINE account might have been stolen
- Things that may occur if your LINE account is stolen
Methods and examples of LINE account-stealing scams:
This section covers specific examples of ways accounts are stolen, as well as sample messages or texts that are used in these scams. All of the following messages are scams. If you receive any of the following kinds of messages, do not respond to them.
Message content and examples
• Messages saying, "Your account has been restricted (or your LINE data has disappeared). Log in from the link below to help us lift the restriction on your account."
Accessing the links in these types of messages will redirect you to a fake LINE login screen. LINE does not use these types of methods to lift restrictions on accounts (due to violating our Terms of Use), or to restore lost data.
• Messages from someone pretending to be a delivery person, saying things like "You need to reschedule a delivery," "Delivery address unknown," or "Your package was kept on hold," trying to get you to access a URL.
Accessing the URLs in these messages may result in the installation of malicious apps or files, or redirect you to phishing sites posing as delivery services, potentially allowing remote access to your text messages. This unauthorized access poses the risk of third parties using your text messages to verify your phone number and create a LINE account without your consent.
• Messages impersonating a friend through LINE or social media, asking you for your phone number or verification code.
• A message urging you to take an online poll, saying something like, "Can you vote for my pet?"
Messages urging you to participate in an online poll, such as to vote for someone's pet, will lead you to a screen that prompts you to enter information such as your phone number and password registered with LINE.
• LINE-related phishing emails
Phishing scams are evolving with each passing day. Recently, there have been reports of scams that use threatening messages like "Your LINE account will be suspended if you do not verify your account again within 48 hours," to prompt users to tap on links in an attempt to steal their LINE account information.
Please keep the following important points in mind.
- Check the sender's email domain
The official email address used by LINE is "xxxx@line.me". Be cautious of any emails coming from domains other than "line.me".
- Pay attention to the email content
LINE will never suddenly ask users to verify their accounts again via email unless they have initiated the request themselves, such as for account transfers or when contacting LINE.
- Look for any unusual characters in the link address
The link in the email directing you to verify your account again might contain suspicious characters, such as those enclosed in square brackets or full-width alphabets. In such cases, do not tap on the link under any circumstances.
How a LINE account can be stolen:
Many unauthorized logins (thefts) of LINE accounts occur due to actions such as those mentioned below.
Your account can be stolen if you:
• Shared your phone number registered to LINE and verification code with a third party (including a friend or family member).
• Entered your phone number and verification code on a screen other than the one for transferring your LINE account.
Malicious acts of getting you to enter your LINE registered information (phone number, email address, password) or verification code into a fraudulent screen to steal your LINE account are called phishing. Phishing scams use various tactics, such as pretending to be one of your contacts or a company, or sending messages that create anxiety about your LINE account's security being compromised.
If you received a message like the ones above, do not open any links within the message or enter your email address and password on any login screen that appears after accessing a link. Even if you accidentally logged in, DO NOT enter the verification code under any circumstances.
What to do if you accidentally logged in on a phishing site:
If you accidentally logged in on a phishing site:
1. Change your LINE password.
2. Change your password for other companies' services.
Important: If you’re using the same password you registered on LINE with other companies' services, immediately change those passwords, as it’s possible the scammers will attempt to log in to those accounts as well.
3. Contact LINE.
Note: If you come across any suspicious emails or messages claiming to be from LINE, please report them.
Actions to take if your LINE account might have been stolen:
If it's possible your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen
Things that may occur if your LINE account is stolen:
When your LINE account is stolen, your family members and friends may experience the following issues.
• Your family and friends may be sent messages asking them to buy prepaid cards or WebMoney cards/tickets.
• Your email address and password registered to LINE changes.
• Money is withdrawn from a bank account linked to your LINE Pay account.
If you've been victimized, please contact the police immediately.
See also:
My LINE account was or may have been stolen
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Updated: May 26, 2025
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
If the phone number you have registered to LINE isn't the same as your current phone number, you may suddenly become unable to use LINE.
E.g.
You register phone number A to LINE, but then cancel or change it.
▼
You continue using LINE with the canceled phone number A still registered to it.
▼
A certain amount of time passes, and someone else makes a new contract with phone number A.
▼
The person newly contracted with phone number A registers it to LINE.
▼
Phone number A is removed from your LINE account, which then becomes inaccessible.
You register phone number A to LINE, but then cancel or change it.
▼
You continue using LINE with the canceled phone number A still registered to it.
▼
A certain amount of time passes, and someone else makes a new contract with phone number A.
▼
The person newly contracted with phone number A registers it to LINE.
▼
Phone number A is removed from your LINE account, which then becomes inaccessible.
Once a certain amount of time passes after canceling your phone number, it can be contracted to and used by someone else.
Be sure to register your current phone number to LINE if it has changed.
Note: Changing the phone number you have registered to LINE does not affect your data (e.g. friend list, stickers, chat history) saved on LINE.
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Updated: April 11, 2025
As of March 20, 2025, the feature for suggesting hashtags when entering a hashtag (#) on a note in a chat has been discontinued.
You can continue to enter and search hashtags.
As of March 20, 2025, the feature for suggesting hashtags when entering a hashtag (#) on a note in a chat has been discontinued.
You can continue to enter and search hashtags.
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Updated: May 29, 2025
The LINE VOOM service in Hong Kong and Indonesia ended on February 14, 2025.
Note:
- This information does not apply to users of the LINE VOOM service in Japan, Taiwan, and Thailand.
- The LINE VOOM service outside of Hong Kong, Indonesia, Japan, Taiwan, and Thailand ended on September 7, 2023.
With the end of the service, we plan to proceed as follows:
• The Voom tab will be removed from the menu at the bottom of the LINE app.
• Your posts will become unavailable and you won't be able to create new posts.
• You won't be able to view posts from your friends and the users you follow.
• You won't be able to view or create stories.
On June 9, 2025, all post-related data is scheduled to be deleted.
Note: The exact date is subject to change. We will notify users in advance if there are changes to the above-mentioned dates.
You can apply to back up your own posts made on LINE VOOM in Hong Kong and Indonesia using the following page.
Application period: From January 10, 2025 to March 13, 2025
Application page: https://linevoom.line.me/backup
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Updated: May 12, 2025
With the merger of LINE and Yahoo! JAPAN, we combined our privacy policies on October 1, 2023, and informed users via LINE and Yahoo! JAPAN apps and services that they could wait before agreeing to it for a certain period.
Starting on May 2025, you will need to agree to the new LY Corporation Privacy Policy to continue using our services, as you will no longer be able to wait before agreeing to it.
If you haven't agreed to the new Privacy Policy yet, a screen prompting you to agree will appear when you log in to a service. Please follow the on-screen instructions to agree to the LY Corporation Privacy Policy.
For details and frequently asked questions about the combined Privacy Policy, please see the following page.
LINE Corporation and Yahoo Japan Corporation combined Privacy Policy details (Only available in Japanese)
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FAQs
You can use this feature on your main device (typically your smartphone).
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
When you try to verify your phone number, you may have issues, such as not being able to verify it, not receiving the verification code, or not receiving the phone call with the Call me instead option. These issues have various causes, including your ability to receive text messages and voice calls, filtering settings for text messages (e.g. spam filters, blocking text messages from other countries), and entering your information incorrectly.
This Help article explains the main reasons you cannot verify your phone number and how to solve these issues. Please check the section that matches your situation.
Topics covered
- Conditions for using phone number verification
- Details about issues and how to solve them
Conditions for using phone number verification:
When you register or change your phone number on LINE, you need a phone contract and a device that can receive text messages or voice calls to receive and confirm the verification code via text message or voice call.
Note: We do not recommend verifying your phone number with a landline phone or VoIP phone number.
Useful info
If you're using an MVNO, it's possible the plan you're contracted with doesn't let you receive text messages. Check if your mobile plan allows you to receive text messages by visiting your mobile service provider's website and checking your settings page, or by contacting their customer support.
Details about issues and how to solve them:
I see a message saying "Please wait XX day(s) then try again," "Please try again later," or "Invalid phone number"
These messages are shown in the following situations.
Be advised
We do not lift suspensions on features in any of the following situations. Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
• You exceeded the number of times you can try verifying a phone number.
• Your use of the service was suspended due to violating our Terms of Use.
You exceeded the number of times you can try verifying a phone number
If you tap Resend code too many times, you will exceed the limit for the number of times you can try to verify your phone number.
Your use of the service was suspended due to violating our Terms of Use
Your use of some features was suspended due to activity that violates our Terms of Use. Below are the main standards for what are considered violations.
• Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions.
• Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person.
• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
• Acts of planning or inviting minors to inappropriate meetings or assemblies.
For more details, see the following LINE Safety Center page.
Standards regarding posts on LINE
For security reasons, we do not provide details about our criteria for determining a violation of our Terms of Use, or why the service has been suspended.
I see a message saying "Sorry, text message verification isn’t available in your country" or "The region for that number doesn't allow adding phone numbers"
These messages are shown if you try to verify a phone number from some regions where phone number verification is unavailable. You will be unable to verify your phone number from the country or region you tried to do so.
I don't receive the verification code text message/I don't receive the phone call with the Call me instead option
If you entered your phone number, but didn't receive the verification code or you didn't receive the voice call with the Call me instead option, the issue may be caused by one of the following reasons.
2. Answer the call you receive on the phone number you entered.
3. Enter the verification code you received via the automated on-call guidance.
You entered your phone number incorrectly
Please make sure the phone number shown on the screen to confirm your phone number was entered correctly, then try to verify it again. However, if you try to verify your phone number too many times, the feature will be suspended. For this reason, please check your current phone number in advance.
You set up filtering for text messages
If you have filters in place to block certain text messages and voice calls, you may become unable to receive text messages or voice calls from LINE. Check if your mobile plan allows you to receive text messages by visiting your mobile service provider's website and checking your settings page, or by contacting their customer support.
You've blocked calls from phone numbers in other countries or unknown phone numbers
Verification codes are sent using a system designated by LINE. The phone number used may appear as either a domestic or overseas number.
For this reason, if you're blocking calls from phone numbers in other countries or unknown phone numbers, you may not be able to receive the verification code.
The problem persists after checking the above solutions
If you've checked all of the above information and tried the relevant solutions, but are still unable to receive the verification code or verify your phone number, you will not be able to register the phone number to a LINE account. Please try again after preparing a device and SIM card that can receive text messages or voice calls.
FAQ:
Q: What happens if I entered my phone number incorrectly?
A: If you entered your phone number incorrectly, the verification code may have been sent to the person using that phone number.
Note: If someone receives your verification code unintentionally, they will not be able to misuse it to perform unauthorized actions, such as stealing your LINE account.
If you entered your phone number incorrectly, close and restart the app, then proceed through the steps to verify your phone number again.
See also:
I'm having issues when transferring my LINE account
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
When you try to verify your phone number, you may have issues, such as not being able to verify it, not receiving the verification code, or not receiving the phone call with the Call me instead option. These issues have various causes, including your ability to receive text messages and voice calls, filtering settings for text messages (e.g. spam filters, blocking text messages from other countries), and entering your information incorrectly.
This Help article explains the main reasons you cannot verify your phone number and how to solve these issues. Please check the section that matches your situation.
Topics covered
- Conditions for using phone number verification
- Details about issues and how to solve them
Conditions for using phone number verification:
When you register or change your phone number on LINE, you need a phone contract and a device that can receive text messages or voice calls to receive and confirm the verification code via text message or voice call.
Note: We do not recommend verifying your phone number with a landline phone or VoIP phone number.
Useful infoDetails about issues and how to solve them:
I see a message saying "Please wait XX day(s) then try again," "Please try again later," or "Invalid phone number"
These messages are shown in the following situations.
Be advised• You exceeded the number of times you can try verifying a phone number.
• Your use of the service was suspended due to violating our Terms of Use.
If you tap Resend code too many times, you will exceed the limit for the number of times you can try to verify your phone number.
Your use of the service was suspended due to violating our Terms of Use
Your use of some features was suspended due to activity that violates our Terms of Use. Below are the main standards for what are considered violations.
• Posting content that is generally considered unacceptable, such as abusive language, obscene content, or any other obscene expressions.
• Exchanging personal information (e.g. phone number, address, LINE ID), or continually inviting or soliciting others to meet in person.
• Engaging in any unlawful acts, such as the illegal trading of banned substances, stocks, etc.
• Acts of planning or inviting minors to inappropriate meetings or assemblies.
For more details, see the following LINE Safety Center page.
Standards regarding posts on LINE
For security reasons, we do not provide details about our criteria for determining a violation of our Terms of Use, or why the service has been suspended.
I see a message saying "Sorry, text message verification isn’t available in your country" or "The region for that number doesn't allow adding phone numbers"
These messages are shown if you try to verify a phone number from some regions where phone number verification is unavailable. You will be unable to verify your phone number from the country or region you tried to do so.
I don't receive the verification code text message/I don't receive the phone call with the Call me instead option
If you entered your phone number, but didn't receive the verification code or you didn't receive the voice call with the Call me instead option, the issue may be caused by one of the following reasons.
Confirming the verification code via automated on-call guidance if you're unable to receive it via text message
1. Tap Call me instead at the bottom of the verification code input screen.2. Answer the call you receive on the phone number you entered.
3. Enter the verification code you received via the automated on-call guidance.
You entered your phone number incorrectly
Please make sure the phone number shown on the screen to confirm your phone number was entered correctly, then try to verify it again. However, if you try to verify your phone number too many times, the feature will be suspended. For this reason, please check your current phone number in advance.
You set up filtering for text messages
If you have filters in place to block certain text messages and voice calls, you may become unable to receive text messages or voice calls from LINE. Check if your mobile plan allows you to receive text messages by visiting your mobile service provider's website and checking your settings page, or by contacting their customer support.
You've blocked calls from phone numbers in other countries or unknown phone numbers
Verification codes are sent using a system designated by LINE. The phone number used may appear as either a domestic or overseas number.
For this reason, if you're blocking calls from phone numbers in other countries or unknown phone numbers, you may not be able to receive the verification code.
The problem persists after checking the above solutions
If you've checked all of the above information and tried the relevant solutions, but are still unable to receive the verification code or verify your phone number, you will not be able to register the phone number to a LINE account. Please try again after preparing a device and SIM card that can receive text messages or voice calls.
FAQ:
Q: What happens if I entered my phone number incorrectly?
A: If you entered your phone number incorrectly, the verification code may have been sent to the person using that phone number.
Note: If someone receives your verification code unintentionally, they will not be able to misuse it to perform unauthorized actions, such as stealing your LINE account.
If you entered your phone number incorrectly, close and restart the app, then proceed through the steps to verify your phone number again.
See also:
I'm having issues when transferring my LINE account
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If you can't add friends, refer to the section below based on your situation.
Useful info
If there are issues with the name of a friend or group, try the suggestions in The names of friends/groups appear as "Empty chat," "No members," or "Unknown".
You can check the main types of activity that constitute violations by referring to Standards regarding posts on LINE on the LINE Safety Center website.
If a friend can't be added via ID or phone number search, see the following information.
They haven't set a LINE ID
LINE accounts that have not set an ID will not appear in search results.
Contact the friend you want to add and ask them to check if they've set a LINE ID. If they haven't set a LINE ID, let them know they need to do so for you to add them via ID search.
Unable to search for IDs/phone numbers due to each other's settings
Note: Please follow the steps below on your main device (typically your smartphone).
To allow ID searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Profile.
3. Turn ON Allow others to add me by ID.
To allow phone number searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab > > Friends.
3. Turn ON Allow others to add me.
To use ID search, your friend needs to turn on the Allow others to add me by ID setting. Please ask them to have this setting turned on.
To use phone number search, your friend needs to turn on the Allow others to add me setting. Please ask them to have this setting turned on.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
The search feature has been restricted
The search feature may be temporarily restricted for the following reasons.
Note: For security reasons, we cannot provide details such as how long the restrictions will last.
• You exceeded the number of searches that can be made.
• You searched for the wrong LINE ID or phone number too many times in a row.
If you're still unable to add your friend after you've tried the methods above, try adding them using a QR code, a link to add a friend, or through a group member.
Useful info
To ensure the safety of our users, we restrict the LINE ID and phone number search features under specific circumstances.
Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned off the Allow others to add me setting on LINE from their main device.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.
Note: This only applies to accounts created with LINE versions earlier than 13.11.0 if they're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Your LINE account settings
The contact might have been added to your hidden or blocked accounts list.
To check:
Useful info
For information about the difference between main and sub devices, see Using the same LINE account on more than one device.
.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
.
2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
If your contact is in any of these lists, tap Edit or select the contact and tap Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden or Blocked accounts list.
If your contact is still not automatically added to your friend list after checking everything above, see the Help articles under How friends work on LINE and add them manually.
I thought I added a friend using a QR code, but they don't appear as a friend
To become friends with each other on LINE using a QR code, you both need to try the following steps to complete the process.
If you're scanning a friend's QR code (for the person who started the QR code reader):
By sending your friend a sticker or message after adding them as a friend, they can easily add you from their chat with you that appears on LINE.
If someone is scanning your QR code (for the person showing their QR code):
After your friend scans your QR code, tap the Home tab >
> and add them from under Friend recommendations from your LINE account. You can also have them send you a message on LINE and add them from the chat.
I see a message saying "User not found"
Scan the QR code again after it's been regenerated.
To regenerate your QR code:
1. Tap
on the right side of the search bar.
Note: The search bar appears at the top of the Home and Chats tabs.
2. Tap My QR code.
3. Tap Regenerate > OK or Confirm.
If you're still unable to add friends via QR code after following the above steps, please try a different method.
If the above error message appears, you will not be able to add the account in question as a friend.
Useful info"An unknown error occurred." appears
Your LINE account may have been suspended for a certain period of time due to violating our Terms and Conditions of Use. Please try adding a friend again after waiting one or two days.You can check the main types of activity that constitute violations by referring to Standards regarding posts on LINE on the LINE Safety Center website.
A friend can't be added using ID/phone number search
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.If a friend can't be added via ID or phone number search, see the following information.
They haven't set a LINE ID
LINE accounts that have not set an ID will not appear in search results.
Contact the friend you want to add and ask them to check if they've set a LINE ID. If they haven't set a LINE ID, let them know they need to do so for you to add them via ID search.
Unable to search for IDs/phone numbers due to each other's settings
Note: Please follow the steps below on your main device (typically your smartphone).
Your friend can't find you using ID/phone number search
If your friend can't find you via ID or phone number search, you need to turn on the Allow others to add me by ID or Allow others to add me settings.To allow ID searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Profile.3. Turn ON Allow others to add me by ID.
To allow phone number searches:
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Friends.3. Turn ON Allow others to add me.
You can't find your friend using ID/phone number search
If you can't find your friend via ID or phone number search, your friend needs to turn on the Allow others to add me by ID or Allow others to add me settings.To use ID search, your friend needs to turn on the Allow others to add me by ID setting. Please ask them to have this setting turned on.
To use phone number search, your friend needs to turn on the Allow others to add me setting. Please ask them to have this setting turned on.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
The search feature has been restricted
The search feature may be temporarily restricted for the following reasons.
Note: For security reasons, we cannot provide details such as how long the restrictions will last.
• You exceeded the number of searches that can be made.
• You searched for the wrong LINE ID or phone number too many times in a row.
If you're still unable to add your friend after you've tried the methods above, try adding them using a QR code, a link to add a friend, or through a group member.
Useful infoI have Auto-add friends turned on, but my contacts weren't added
If you have Auto-add friends turned on, but a contact wasn't added to your friend list on LINE, both you and your contact need to check the settings.Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned off the Allow others to add me setting on LINE from their main device.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.
Note: This only applies to accounts created with LINE versions earlier than 13.11.0 if they're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Your LINE account settings
The contact might have been added to your hidden or blocked accounts list.
To check:
Useful infoOn your main device (typically your smartphone)
1. Go to the Home tab and tap.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
On your sub device (typically your tablet)
iPad
1. Tap Settings.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
Android
1. From the Home tab, tap.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
If your contact is in any of these lists, tap Edit or select the contact and tap Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden or Blocked accounts list.
If your contact is still not automatically added to your friend list after checking everything above, see the Help articles under How friends work on LINE and add them manually.
I can't add friends via QR codes
If you can't add friends using a QR code, the solutions vary depending on the situation.I thought I added a friend using a QR code, but they don't appear as a friend
To become friends with each other on LINE using a QR code, you both need to try the following steps to complete the process.
If you're scanning a friend's QR code (for the person who started the QR code reader):
By sending your friend a sticker or message after adding them as a friend, they can easily add you from their chat with you that appears on LINE.
If someone is scanning your QR code (for the person showing their QR code):
After your friend scans your QR code, tap the Home tab >
> and add them from under Friend recommendations from your LINE account. You can also have them send you a message on LINE and add them from the chat.I see a message saying "User not found"
Scan the QR code again after it's been regenerated.
To regenerate your QR code:
1. Tap
on the right side of the search bar.Note: The search bar appears at the top of the Home and Chats tabs.
2. Tap My QR code.
3. Tap Regenerate > OK or Confirm.
If you're still unable to add friends via QR code after following the above steps, please try a different method.
A message appears saying the LINE account I'm trying to add can't accept any more friends
There are limits to the number of accounts you can add as friends and the number of accounts that you can add you.If the above error message appears, you will not be able to add the account in question as a friend.
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Let us know if we can make it better.
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To continue using the same LINE account after changing your smartphone or restoring it to factory settings, you're required to transfer your LINE account. If you do not transfer your LINE account, all data, including your friends, groups, chat history, and purchase history, will be lost.
You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.
Account transfer methods:
There are several ways to transfer your account, in addition to using your phone number. If you couldn't transfer your account using your phone number, you may be able to transfer your account using the other methods.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Please see the information below that matches your current situation.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Checking/changing your phone number
Registering/checking/changing your email address and password
If you're planning to transfer your account in the future, please refer to the I want to know more about preparations for transferring LINE accounts section beforehand.
Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.
We recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.
If you can't use your LINE account on your previous device, you won't be able to make preparations to transfer it. In this case, please refer to the I want to know more about the methods for transferring LINE accounts section to check what account transfer methods are available to you.
Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
If your phone is lost or broken, you won't be able to use your previous device, which means you won't be able to make preparations to transfer your LINE account or check its registered information.
If you can still use the phone number, email address, Google account, or Apple ID that was registered to your LINE account, try transferring your LINE account by referring to the relevant section in I want to know more about the methods for transferring LINE accounts that matches your situation.
If none of the above information is registered to your LINE account or you can no longer use any of it, you will not be able to transfer your LINE account. In this case, please create a new LINE account.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
My friends or groups disappeared
My stickers, themes, or Coins disappeared
You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.
Account transfer methods:
There are several ways to transfer your account, in addition to using your phone number. If you couldn't transfer your account using your phone number, you may be able to transfer your account using the other methods.
Be advised| Transfer method | Previous device required | Password required | Phone number required | Main features |
|---|---|---|---|---|
| QR code | Yes | No | No | Display the QR code on the previous device and scan it with the new device. |
| Phone number | No | Yes | Yes | Complete text message verification on your new device, then enter your password. |
| Different phone number | No | Yes | Both previous and new numbers required | Complete verification using your previous phone number or email address and password. |
| Linked Apple ID/Google account | No | No | No | Must be linked to the LINE account beforehand. |
Please see the information below that matches your current situation.
I want to check the registered information for my LINE account
Check the following Help articles based on the information you want to check.
Be advisedRegistering/checking/changing your email address and password
If you're planning to transfer your account in the future, please refer to the I want to know more about preparations for transferring LINE accounts section beforehand.
I want to know more about preparations for transferring LINE accounts
If you can still use your LINE account on your previous device, you can make preparations to transfer your account.Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.
We recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.
If you can't use your LINE account on your previous device, you won't be able to make preparations to transfer it. In this case, please refer to the I want to know more about the methods for transferring LINE accounts section to check what account transfer methods are available to you.
I want to know more about the methods for transferring LINE accounts
The method for transferring your LINE account will differ depending on whether you can currently use the account on your smartphone.Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.
Be advised
No. |
Details |
 |
If you have your previous and new device and you can use LINE (e.g. send chat messages) on your previous device, you can transfer your LINE account with an easy transfer QR code. See Transferring your account with an easy transfer QR code and transfer your LINE account. |
 |
If you are transferring your LINE account using the same phone number as the one you registered previously, but you cannot use LINE (e.g. send chat messages) on your previous device or you no longer have your previous device, see Transferring your LINE account with a phone number. |
 |
If you are transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number. |
 |
If you are transferring your LINE account with an Apple ID/Google account, see Transferring your LINE account with your Apple ID/Google account. |
 |
We're sorry to say that in your situation, there is no way to transfer your LINE account. Since we do not offer individual responses, we ask that you create a new LINE account. |
I want to know how to transfer my LINE account if my smartphone is lost or broken
Be advisedIf you can still use the phone number, email address, Google account, or Apple ID that was registered to your LINE account, try transferring your LINE account by referring to the relevant section in I want to know more about the methods for transferring LINE accounts that matches your situation.
If none of the above information is registered to your LINE account or you can no longer use any of it, you will not be able to transfer your LINE account. In this case, please create a new LINE account.
I'm having issues when transferring my LINE account
Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.
Be advisedNo. |
Details |
|
If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. |
|
If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS.
Useful info |
|
|
An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. Note: We cannot tell you what your registered phone number is, or look into whether or not a linked Apple ID, or Google account is still valid.
Be advised |
|
If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my LINE account. |
|
If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
 |
If you're having issues on the "Enter verification code" screen, please see I can't verify my phone number/I don't receive the verification code text message. |
 |
If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.
|
 |
If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email. |
 |
If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
 |
The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
I'm having issues after transferring my LINE account
My chat history didn't get transferredMy friends or groups disappeared
My stickers, themes, or Coins disappeared
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
If you are having issues with LINE notifications (e.g. not receiving them, only arriving when LINE is open), there may be multiple causes.
This Help article contains all the notifications-related solutions. The issue you're having may be resolved by checking and configuring the settings detailed below.
Be advised
Before checking and configuring your notification settings, please review the following.
• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
Useful info
If someone sent you a message using the Silent messaging feature, you won't receive a notification. There is no way to tell on LINE if someone is using the Silent messaging feature or not.
If the issue remains after configuring the settings under the Notification settings and Solutions to common notification issues sections, please perform the actions under the Issues remain after trying all of the settings section in that order.
Note: The settings displayed may differ depending on your device.
Notification settings:
Turning LINE notifications ON
2. Tap LINE in your list of apps.
3. Turn ON Allow Notifications.
4. Scroll down and tap LINE Notification Settings.
5. Turn Notifications ON.
> Notifications.
2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.
I'm not receiving notifications unless the LINE app is open
If you're not receiving notifications even after configuring your notification settings, or only when LINE is open, you may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).
Be advised
Avoid force closing the LINE app on iOS or Android as doing so may cause notifications to be delayed or not arrive.
1. Tap your device's Settings > Cellular.
2. Tap Cellular Data Options > Data Mode.
3. Select Standard.
• Disable Low Power Mode
1. Tap your device’s Settings > Battery.
2. Turn OFF Low Power Mode.
• Turn OFF Focus/Do Not Disturb mode
Please see Turn on or schedule a Focus on iPhone.
1. Tap your device’s Settings > Battery.
2. Tap Battery Saver and turn OFF Use Battery Saver.
3. Tap the back arrow to return to the previous screen, then tap Adaptive preferences and turn OFF Adaptive Battery.
• Turn OFF Data Saver
1. Tap your device's Settings > Network & internet.
2. Turn OFF Use Data Saver.
• Turn OFF battery optimization
1. Tap your device's Settings > Apps > LINE.
2. Tap Battery > Unrestricted.
• Turn ON Background data
1. Tap your device's Settings > Apps > LINE.
2. Tap Mobile data & Wi-Fi.
3. Turn ON Background data and Unrestricted data usage.
• Turn ON Sounds
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn ON Sounds.
• Change your notification sound
1. In the LINE app, tap the Home tab > > Notifications.
2. Tap Sound.
3. Choose your desired sound.
If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.
• Switch Integrated calling on your iPhone OFF then ON
1. In the LINE app, tap Home > > Calls and turn Integrated calling OFF.
2. Turn this setting back ON after confirming that incoming call notifications appear when it's turned off.
1. Tap your device's Settings > Notifications.
2. Tap Do Not Disturb > TURN OFF NOW.
• Set your ringtone to ring
1. Tap your device's Settings > Notifications.
2. Tap App settings > LINE.
3. Tap Message notifications > Default.
• Change your device to sound mode
1. Press the volume button on the side of your smartphone.
2. Select the bell icon (the icon without a diagonal line going through it) at the top of the volume adjustment bar.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.
2. Tap Message notifications > Sound.
3. Choose your desired sound.
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Badges ON.
Some launchers won't display notification badges even with the settings below. For this reason, please see if the badges appear by changing to the original launcher.
• Show dots for all apps
1. Tap your device's Settings > Notifications.
2. Turn ON Notification dot on app icon.
• Show the dot for the LINE app
1. Tap your device's Settings > Notifications.
2. Tap App settings.
3. Tap LINE.
4. Tap Allow notification dot.
Issues remain after trying all of the settings:
If the issue persists even after you've tried everything above, please try the following actions.
• Update your OS to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
• Refer to the section based on your OS below and reinstall the LINE app.
2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
2. Delete the LINE app and then reinstall it from the Google Play Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Be advised
- If the issue persists after you've tried and confirmed everything above, it's possible that it is being caused by your device.
- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
See also:
I got a notification but didn't receive any messages
Basic notification settings
Convenient notification settings
This Help article contains all the notifications-related solutions. The issue you're having may be resolved by checking and configuring the settings detailed below.
Be advised• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
Useful infoNote: The settings displayed may differ depending on your device.
Notification settings:
Turning LINE notifications ON
iOS
1. Tap your device's Settings > Notifications.2. Tap LINE in your list of apps.
3. Turn ON Allow Notifications.
4. Scroll down and tap LINE Notification Settings.
5. Turn Notifications ON.
Android
1. In the LINE app, tap the Home tab > > Notifications.2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.
Turn notifications ON for each chat
If 
appears next to a chat's name, it means notifications are turned off.
To turn notifications ON:
1. Tap 
at the top of a chat.
2. Tap Unmute.
Unmute notifications
1. In the LINE app, tap the Home tab > > Notifications.
2. Tap Mute.
3. Tap Off or Unmute.
Configure notifications on LINE for PC
If you're using LINE for PC, please check the following setting. If you only use LINE on your smartphone, you don't need to do this.
1. Click 
at the bottom left of LINE for PC.
2. Click Settings > Notifications.
3. Click Turn off mobile notifications when logged in to the desktop version to uncheck it.
Note: Notifications will resume while Lock mode on LINE for PC is turned on or after three minutes of inactivity.
Solutions to common notification issues:
If you're experiencing the issues below after you finish configuring all the notification settings, review the settings that can be configured on your smartphone. Confirm which of the following issues you're having, then read the corresponding troubleshooting tips.
Issues
- I'm not receiving notifications unless the LINE app is open
- My phone doesn't ring when receiving notifications or voice calls
If you're not receiving notifications even after configuring your notification settings, or only when LINE is open, you may be able to receive notifications by reviewing your device's settings (e.g. Low Power/Do Not Disturb mode, Background data).
Be advisediOS
• Low Data Mode1. Tap your device's Settings > Cellular.
2. Tap Cellular Data Options > Data Mode.
3. Select Standard.
• Disable Low Power Mode
1. Tap your device’s Settings > Battery.
2. Turn OFF Low Power Mode.
• Turn OFF Focus/Do Not Disturb mode
Please see Turn on or schedule a Focus on iPhone.
Android
• Turn OFF Battery Saver and Adaptive Battery1. Tap your device’s Settings > Battery.
2. Tap Battery Saver and turn OFF Use Battery Saver.
3. Tap the back arrow to return to the previous screen, then tap Adaptive preferences and turn OFF Adaptive Battery.
• Turn OFF Data Saver
1. Tap your device's Settings > Network & internet.
2. Turn OFF Use Data Saver.
• Turn OFF battery optimization
1. Tap your device's Settings > Apps > LINE.
2. Tap Battery > Unrestricted.
• Turn ON Background data
1. Tap your device's Settings > Apps > LINE.
2. Tap Mobile data & Wi-Fi.
3. Turn ON Background data and Unrestricted data usage.
My phone doesn't ring when receiving notifications or voice calls
iOS
• Turn OFF Silent mode on your device• Turn ON Sounds
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn ON Sounds.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.2. Tap Sound.
3. Choose your desired sound.
If you have issues with the ringtone for voice calls, and only missed calls are shown in chats, please also check the following setting.
• Switch Integrated calling on your iPhone OFF then ON
1. In the LINE app, tap Home >
> Calls and turn Integrated calling OFF.2. Turn this setting back ON after confirming that incoming call notifications appear when it's turned off.
Android
• Turn OFF Do Not Disturb1. Tap your device's Settings > Notifications.
2. Tap Do Not Disturb > TURN OFF NOW.
• Set your ringtone to ring
1. Tap your device's Settings > Notifications.
2. Tap App settings > LINE.
3. Tap Message notifications > Default.
• Change your device to sound mode
1. Press the volume button on the side of your smartphone.
2. Select the bell icon (the icon without a diagonal line going through it) at the top of the volume adjustment bar.
• Change your notification sound
1. In the LINE app, tap the Home tab >
> Notifications.2. Tap Message notifications > Sound.
3. Choose your desired sound.
A notification badge doesn't appear on the LINE app icon
iOS
Turn ON Badges1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Badges ON.
Android
If you changed the launcher (the app that lets you customize your home screen), change it back to the one that was set when you purchased your device.Some launchers won't display notification badges even with the settings below. For this reason, please see if the badges appear by changing to the original launcher.
• Show dots for all apps
1. Tap your device's Settings > Notifications.
2. Turn ON Notification dot on app icon.
• Show the dot for the LINE app
1. Tap your device's Settings > Notifications.
2. Tap App settings.
3. Tap LINE.
4. Tap Allow notification dot.
• Update your OS to the latest version.
• Update LINE to the latest version.
• Restart your device.
• Delete unnecessary data from your smartphone (or SD card or other storage).
• Turn your 4G/5G/Wi-Fi off and on again.
• Refer to the section based on your OS below and reinstall the LINE app.
iOS
1. Back up your chat history.2. Delete the LINE app and then reinstall it from the App Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Android
1. Back up your chat history.2. Delete the LINE app and then reinstall it from the Google Play Store.
3. Transfer your LINE account.
4. When the screen to restore your chat history appears, tap Restore chat history.
Be advised- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.
See also:
I got a notification but didn't receive any messages
Basic notification settings
Convenient notification settings
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Important: Details about phone number registration and verification only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
You can only use this feature on your main device (typically your smartphone) with the latest version of LINE installed. (Update the LINE app to the latest version.)
If the following screen saying "You've been logged out of your account" suddenly appeared, it may be for one of the following reasons.
Reasons:
• You haven't registered your currently contracted phone number to LINE
• You entered and verified the same phone number with LINE on another device
• Someone else entered your information (e.g. verification code, phone number, password, account transfer code) on another device
You haven't registered your currently contracted phone number to LINE:
If the phone number you registered to LINE isn't the same as your current phone number (e.g. you canceled your previous phone number and got a new one) you may suddenly be logged out of LINE.
Once a certain amount of time passes after canceling your phone number, someone else can receive a contract for it and use it.
With LINE, the same phone number cannot be registered to multiple LINE accounts. If the new owner of the phone number registers it to LINE, the LINE account previously registered with that number becomes unavailable.
See also:
Important: Make sure your current phone number is registered to LINE
The other person cannot steal your account or access your LINE data (such as your friends or chat history).
To prevent the same situation from occurring in the future, be sure to register your latest phone number to LINE if it changes.
As there is no way to transfer your previous LINE account, we ask that you create a new LINE account with your current phone number.
Depending on the results of our investigation, we may be able to transfer some paid items from your previous account to your new account. If you'd like us to look into your paid items, please contact us via the Inquiry Form.
The following data can be transferred:
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Contacting us via the Inquiry Form
Be advised- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
No
Please confirm the following important points before contacting us.
Be advised- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
You entered and verified the same phone number with LINE on another device:
The same phone number being registered to (verified with) more than one LINE account is causing the issue. With LINE, you can only register (verify) one LINE account with one mobile phone number. If you register (verify) a different LINE account using a phone number that is already registered to another LINE account, your previous LINE account will be automatically deleted.
Since there is no way to transfer your previous account, please continue using the account you currently have access to, or create a new one.
Depending on the results of our investigation, we may be able to transfer some paid items from your previous account to your new account. If you'd like us to look into your paid items, please contact us via the Inquiry Form.
The following data can be transferred:
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Contacting us via the Inquiry Form
Be advised- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
No
Please confirm the following important points before contacting us.
Be advised- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
Someone else entered your information (e.g. verification code, phone number, password, account transfer code) on another device:
If you don't think the scenarios above apply to your situation, it's possible someone else used your information and performed an unauthorized login on/stole your LINE account.
Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.
No. |
Details |
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If you linked an Apple ID/Google account to the LINE account you used, you can log in to the account again. To do so: 1. Tap Re-login. 2. Tap Continue with Apple/Continue with Google. 3. Tap Continue with Apple/Continue with Google and log in by following the on-screen information. 4. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in. |
|
|
You can transfer your LINE account with your phone number in the following situations. • If you remember the password you registered to your account • If you've registered an email address to your account |
|
If you're using the same phone number registered to the LINE account you used and know your password, you can log in to the account again. To do so: 1. Tap Re-login. 2. Tap Log in with phone number. 3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap Send. 4. Enter the verification code you received via text message. Note: - On some Android devices, the verification code is entered automatically. In this case, skip to the next step. - If you can't receive text messages, try the Call me instead option. 5. Enter your password and tap  . |
|
If you're using a different phone number than the one registered to the LINE account you used, remember your password for the account, and registered an email address to it, you can log in to the account again. To do so: 1. Tap Re-login. 2. Tap Log in with phone number. 3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap Send. 4. Enter the verification code you received via text message. Note: - On some Android devices, the verification code is entered automatically. In this case, skip to the next step. - If you can't receive text messages, try the Call me instead option. 5. On the "Phone number not found" screen, tap Log in with email. 6. Enter your email address and tap .7. Enter your password and tap . |
|
If you already deleted your LINE account by tapping Delete or there is no verification method to log back in to the LINE account you previously used, please create a new LINE account. Depending on the results of our investigation, we may be able to transfer some paid items from your previous account to your new account. Also, if the deleted LINE account was used without authorization, we will look into the matter. For more information, see the "Contacting us" section below. |
Contacting us:
If you were unable to log in again and tapped Delete, please send us the details via the Inquiry Form so we can look into the matter.
We will only look into the matter in the following two cases.
- If the account you tapped Delete on was used without authorization, we will definitely look into it.
- If there were paid items left on the account you tapped Delete on, we will look into it only if you want us to.
The following data can be transferred:
- Stickers, themes, and emoji (including those received as gifts)
- Your purchase history of paid items, along with your Coin and LINE Point balances
- Your Credit balance added on LINE STORE
Contacting us via the Inquiry Form
Be advised- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- If one of your family members or friends has their LINE account stolen, please report it.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
No
Please confirm the following important points before contacting us.
Be advised- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- If one of your family members or friends has their LINE account stolen, please report it.
- For questions that require you to fill in certain information or details about a situation or screenshots, make sure that you provide complete and accurate information relevant to your situation.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Your use of the service may have been restricted due to violating or being suspected of violating the Terms and Conditions of Use. For more information, see the following Help articles.
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
Issues with backing up or restoring your chat history
I suddenly became unable to use OpenChat
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
I suddenly became unable to send messages
I get an error when creating/deleting/inviting others to groups
If you're experiencing issues not listed above, please see the relevant sections of the following Help pages.
Notification issues
General issues
Issues with backing up or restoring your chat history
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can only use this feature on your main device (typically your smartphone).
Topics covered
- About your password
- About your email address
- [On the device you can access LINE on] Registering/changing/checking your email address
- [On the device you can access LINE on] Changing your password
- [When transferring your LINE account] If you forgot your password
- [When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears
About your password:
You are required to enter your password when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
Registering or changing your password:
When you create a LINE account, you will be asked to register a password.
To check the password registration status for your current LINE account:
1. From your main device, go to the Home tab.
2. Tap > Account.
If a password has not been registered, please register one.
If you want to change your password, see [On the device you can access LINE on] Changing your password. If you forgot your password when transferring your account, see [When transferring your LINE account] If you forgot your password.
If you forgot your registered password:
For security reasons, there is no way to check your registered password. In this case, please change your password.
Note:
- If you don't have a device you can access LINE on, you need the email address that was registered to your LINE account in advance in order to change your password.
- If you don't have a device you can access LINE on and also didn't register an email address in advance, you'll be unable to change your password.
Attention
You will not be able to restore your chat history with Premium Backup if:
- You reset your password on your device while transferring your LINE account.
- You don't have access to your previous device and don't know your password.
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
About your email address:
You are required to enter your email address when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
• You don't have a device you can access LINE on and wish to change your password.
You can register an email address anytime, as long as you have a device you can access LINE on.
If you forgot your registered email address, you can check and change your registered email address anytime, as long as you have a device you can access LINE on.
If you're using a LINE account created on a smartphone on LINE for PC (Windows, Mac, Chrome), you can check your email address on those platforms by clicking at the bottom of the main menu > Settings > Basic and it will appear next to Email.
[On the device you can access LINE on] Registering/changing/checking your email address:
Be advised
- You can only register, check, or change your email address when you have a device you can access LINE on.
- You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
2. Tap the Home tab >
> Account > Email address.
3. Enter an email address, then tap Next.
4. Enter the verification code, or tap the URL in the email you receive > OK.
Note: If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
2. Tap the Home tab >
> Account.
3. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap Next.
5. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
2. Tap the Home tab >
> Account.
3. Tap Email address.
4. Your email address will appear under Change your email.
[On the device you can access LINE on] Changing your password:
Be advised
- To ensure the security of your password, there is no way to check the one you registered.
- If you don't know your password, please change it.
- You cannot change your password for 24 hours after transferring your LINE account for security reasons.
If you have a device you can access LINE on, see the information below.
If you forgot your password when transferring your account, see [When transferring your LINE account] If you forgot your password.
1. Open LINE from the main device you can access LINE on.
2. Tap the Home tab >
> Account.
3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
[When transferring your LINE account] If you forgot your password:
If you forgot your password when transferring your account, see the information below that corresponds to your situation.
Be advised
To ensure the security of your password, there is no way to check the one you registered.
Useful info
Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Account > Password.
3. Enter your new password twice, then tap Change password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
You can change your password using the email address registered to your LINE account.
Be advised
- You will not be able to reset your password or transfer your LINE account if you didn't register an email address to it.
- If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
- If you haven't linked a Google account or Apple ID, you will be unable to transfer your LINE account. Please create a new one. Useful info
If you are using a LINE account created on a smartphone on LINE for PC (Windows, Mac, Chrome), you can check your email address on those platforms by clicking
at the bottom of the LINE main menu > Settings > Basic and it will appear next to Email.
1. Open LINE on your new main device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap
> OK.
Useful info
• For LINE version 14.8.0 or later
- If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again.
- If you see a message saying "The email address you entered isn't registered to your LINE account" at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account. Useful info
• For versions of LINE earlier than 14.8.0
If you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 above.
[When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap Forgot your password? and an email address is not registered, a pop-up message will prompt you to register an email address.
Please see the information below that corresponds to your situation.
Be advised
To ensure the security of your password, there is no way to check the one you registered.
To register an email address:
1. From the main device you can access LINE on, tap the Home tab >
> Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.
To change your password:
1. On the same device, tap the Home tab >
> Account > Password.
2. Enter your new password twice, then tap Change password.
Useful info
- If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
- Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
After registering your email address and changing your password, try transferring your account again from the beginning by referring to the following Help articles.
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Transferring your LINE account with the same phone number
Transferring your LINE account with a different phone number
If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in the following Help content.
I'm having issues when transferring my LINE account
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
Topics covered
- About your password
- About your email address
- [On the device you can access LINE on] Registering/changing/checking your email address
- [On the device you can access LINE on] Changing your password
- [When transferring your LINE account] If you forgot your password
- [When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears
About your password:
You are required to enter your password when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
Registering or changing your password:
When you create a LINE account, you will be asked to register a password.
To check the password registration status for your current LINE account:
1. From your main device, go to the Home tab.
2. Tap
> Account.If a password has not been registered, please register one.
If you want to change your password, see [On the device you can access LINE on] Changing your password. If you forgot your password when transferring your account, see [When transferring your LINE account] If you forgot your password.
If you forgot your registered password:
For security reasons, there is no way to check your registered password. In this case, please change your password.
Note:
- If you don't have a device you can access LINE on, you need the email address that was registered to your LINE account in advance in order to change your password.
- If you don't have a device you can access LINE on and also didn't register an email address in advance, you'll be unable to change your password.
Attention- You reset your password on your device while transferring your LINE account.
- You don't have access to your previous device and don't know your password.
Note: Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
About your email address:
You are required to enter your email address when:
• You're transferring your LINE account (only with some methods).
• You're logging in to LINE on a device other than the smartphone version of LINE (e.g. iPad, PC).
• You're logging in to the browser version of a LINE service (e.g. LINE STORE).
• You don't have a device you can access LINE on and wish to change your password.
You can register an email address anytime, as long as you have a device you can access LINE on.
If you forgot your registered email address, you can check and change your registered email address anytime, as long as you have a device you can access LINE on.
If you're using a LINE account created on a smartphone on LINE for PC (Windows, Mac, Chrome), you can check your email address on those platforms by clicking
at the bottom of the main menu > Settings > Basic and it will appear next to Email.[On the device you can access LINE on] Registering/changing/checking your email address:
Be advised- You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
Registering an email address
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account > Email address.3. Enter an email address, then tap Next.
4. Enter the verification code, or tap the URL in the email you receive > OK.
Note: If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Changing your registered email address
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.3. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap Next.
5. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see the following Help article.
I'm not receiving the password reset or email address registration completion email
Checking your registered email address
1. Open LINE on the main device your account is registered to.2. Tap the Home tab >
> Account.3. Tap Email address.
4. Your email address will appear under Change your email.
[On the device you can access LINE on] Changing your password:
Be advised- If you don't know your password, please change it.
- You cannot change your password for 24 hours after transferring your LINE account for security reasons.
If you forgot your password when transferring your account, see [When transferring your LINE account] If you forgot your password.
1. Open LINE from the main device you can access LINE on.
2. Tap the Home tab >
> Account.3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
[When transferring your LINE account] If you forgot your password:
If you forgot your password when transferring your account, see the information below that corresponds to your situation.
Be advised Useful info- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
If you still have the device you can access LINE on
Try transferring your account again after changing your password from the device you can access LINE on.1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Account > Password.3. Enter your new password twice, then tap Change password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
If you don't have the device you can access LINE on
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.You can change your password using the email address registered to your LINE account.
Be advised- If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
- If you haven't linked a Google account or Apple ID, you will be unable to transfer your LINE account. Please create a new one.
Useful info
at the bottom of the LINE main menu > Settings > Basic and it will appear next to Email.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap
> OK. Useful info- If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again.
- If you see a message saying "The email address you entered isn't registered to your LINE account" at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think is registered to the relevant account.
Useful infoIf you see a message saying ”Incorrect password entered. Please try again" despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 7 above.
[When transferring your LINE account] If you can't proceed because a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap Forgot your password? and an email address is not registered, a pop-up message will prompt you to register an email address.
Please see the information below that corresponds to your situation.
If you still have the device you can access LINE on
From the device you can access LINE on, try transferring your account again after registering an email address and changing your password. Be advised1. From the main device you can access LINE on, tap the Home tab >
> Account > Email address.2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.
To change your password:
1. On the same device, tap the Home tab >
> Account > Password.2. Enter your new password twice, then tap Change password.
Useful info- Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Transferring your LINE account with the same phone number
Transferring your LINE account with a different phone number
If you don't have the device you can access LINE on
The device you can use your LINE account on is needed to register, change, or check your email address. If you no longer have the device you can access LINE on, refer to the following sections.If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in the following Help content.
I'm having issues when transferring my LINE account
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Useful infoIf you don't receive the email sent from LINE when registering your email address or resetting your password, it's often the case that the email was mistakenly sent to a folder (e.g. spam folder) other than your inbox. Use the search feature and check all of your email folders.
Useful info• LINE Email Address Verification Message
• [LINE] Password reset for LINE
• If you're resetting your password:
See the information from 1. Check if an email address is registered to LINE.
• If you're registering an email address:
See the information from 2. Check if you entered your email address correctly.
1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. Check your registered email address with the method below for your situation.
If you can use your previous LINE account
You can check your registered email address by tapping the Home tab > > Account > Email address.If you can't use your previous LINE account
You will not be able to reset your password or transfer your LINE account if you didn't register an email address to it.If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in the following Help content.
I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID, you will not be able to transfer your LINE account. Please create a new one.
2. Check if you entered your email address correctly.
Useful infoIf your account is restricted, check all of the information covered in this Help article and try resetting your password again after 24 hours have passed.
• You are careful entering characters that are similar (e.g. the letter “o” and the number “0”).
• Uppercase and lowercase characters are entered correctly.
If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:
• You used full-width alphanumeric characters.
• There were extra spaces included.
• You used more than one dot in a row (e.g. ab..cd@example.com).
• You used a hyphen at the beginning (e.g. -abcd@example.com).
• You used a dot just before the @ sign (e.g. abcd.@example.com).
3. Check your email settings.
If you have filters in place, please try disabling them.
Note: This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.
If you have domain filters in place, please add “line.me” to your list of accepted domains.
4. Have the email resent.
After checking the information above, request to have the email sent again.
• If you're resetting your password, tap Forgot your password?
• If you're registering an email address, tap Resend verification code.
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You can access LINE on multiple devices by using a main device along with sub devices.
Topics covered
- About main and sub devices
- Differences between a main and sub device
- Allowing logins on sub devices
About main and sub devices:
Main device
Your main device (typically your smartphone) is the device you used to create your LINE account. On your main device, you can manage your LINE account information, such as your phone number, email address, and password. To change your main device and use the same LINE account when you change devices, you need to transfer your LINE account.
Be advised
If you register a new account using a phone number, Apple ID, or Google Account that is already verified on another main device, your previous LINE account will be automatically deleted. Please understand that we cannot restore an account after it is deleted.
Sub device
When you use the same LINE account as your main device on other devices (typically PCs or tablets), those devices are referred to as sub devices. By logging into a sub device with the LINE account information you registered on your main device, you'll be able to use the same account on both devices.
Useful info
- Logging in to LINE for PC
- Logging in to LINE for iPad
List of devices that can be used as a main or sub device
Refer to the table below for devices that can be used as a main or sub device. For example, an iPhone can only be used as a main device, and cannot be used as a sub device.
Differences between a main and sub device:
Some features are restricted when using LINE on a sub device but are available on your main device, including:
• Managing your LINE account information such as your phone number, email address, and password
• Transferring your LINE account
• Changing your Letter Sealing settings
• Backing up your chat history
Topics covered
- About main and sub devices
- Differences between a main and sub device
- Allowing logins on sub devices
About main and sub devices:
Main device
Your main device (typically your smartphone) is the device you used to create your LINE account. On your main device, you can manage your LINE account information, such as your phone number, email address, and password. To change your main device and use the same LINE account when you change devices, you need to transfer your LINE account.
Be advisedSub device
When you use the same LINE account as your main device on other devices (typically PCs or tablets), those devices are referred to as sub devices. By logging into a sub device with the LINE account information you registered on your main device, you'll be able to use the same account on both devices.
Useful info- Logging in to LINE for iPad
List of devices that can be used as a main or sub device
Refer to the table below for devices that can be used as a main or sub device. For example, an iPhone can only be used as a main device, and cannot be used as a sub device.
| Main device | Sub device | ||
|---|---|---|---|
| Smartphone | iPhone | Yes | No |
| Android | Yes | Yes | |
| Tablet | iPad | Yes | Yes |
| Android | Yes | Yes | |
| PC | Windows OS | No | Yes |
| macOS | No | Yes | |
| Chrome browser | No | Yes | |
Differences between a main and sub device:
Some features are restricted when using LINE on a sub device but are available on your main device, including:
• Managing your LINE account information such as your phone number, email address, and password
• Transferring your LINE account
• Changing your Letter Sealing settings
• Backing up your chat history
• Purchasing paid items (e.g. stickers, emoji)
Allowing logins on sub devices:
To allow logins to LINE on sub devices, refer to the steps below.
1. On your main device, tap the Home tab > > Account.
2. Turn Allow login ON.
Allowing logins on sub devices:
To allow logins to LINE on sub devices, refer to the steps below.
1. On your main device, tap the Home tab >
> Account.2. Turn Allow login ON.
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The method for creating a new LINE account differs depending on the country you live in. See either of the methods below.
Note:
- Even if your device can receive text messages, you will not be able to use virtual phone numbers or phone numbers that start with 050.
- Be sure to use a phone number offered by a mobile service provider.
If you're using a non-smartphone cell phone for children, you won't be able to create or use a LINE account. If you're using a smartphone for children and cannot receive text messages, either create a new LINE account with Call me instead or check your contracted plan with your mobile service provider.
Note: The above information does not apply to some countries.
Attention
If you verify a phone number that is already registered to another LINE account, that account will be deleted. If you want to transfer your previous LINE account, refer to Transferring your LINE account.
To create a new LINE account, refer to the steps below.
To create a new LINE account with text message verification:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
4. Tap No, create a new account.
5. Enter a name, set a profile icon, and tap the arrow.
6. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
7. Choose whether to add friends from your device's contacts, then tap the arrow.
8. For users in Japan, choose whether to verify your age.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Note: The Call me instead option is only available in some countries.
To create a new LINE account with the Call me instead option:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Tap Call me instead at the bottom of the verification code input screen.
4. Tap Continue.
5. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
6. Tap No, create a new account.
7. Enter a name, set a profile icon, and tap the arrow.
8. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
9. Choose whether to add friends from your contacts, then tap the arrow.
10. For users in Japan, choose whether to verify your age.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Related Help article:
I verified my phone number, but I see someone else's name
Attention
- If you want to transfer your previous LINE account, refer to Transferring your LINE account.
- LINE account creation using a phone number was discontinued from LINE version 13.11.0.
To create a new LINE account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your country and tap Continue with Apple or Continue with Google.
Note:
- Please select the country you actually live in.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile icon, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your contacts, then tap the arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.
Users that live in Hong Kong, Japan, Korea, Taiwan, or Thailand
You need a device that can receive text messages to create a LINE account. If you don't have a device that can receive text messages, you can verify your phone number with the Call me instead option if your device supports voice calls.Note:
- Even if your device can receive text messages, you will not be able to use virtual phone numbers or phone numbers that start with 050.
- Be sure to use a phone number offered by a mobile service provider.
If you're using a non-smartphone cell phone for children, you won't be able to create or use a LINE account. If you're using a smartphone for children and cannot receive text messages, either create a new LINE account with Call me instead or check your contracted plan with your mobile service provider.
Note: The above information does not apply to some countries.
AttentionTo create a new LINE account, refer to the steps below.
Creating a new LINE account with text message verification
Text message verification is a verification method that can be used on devices that can receive text messages.To create a new LINE account with text message verification:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
4. Tap No, create a new account.
5. Enter a name, set a profile icon, and tap the arrow.
6. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
7. Choose whether to add friends from your device's contacts, then tap the arrow.
8. For users in Japan, choose whether to verify your age.
9. Confirm the "Regarding Usage of Your Information" consent screen.
Creating a new LINE account with the Call me instead option
Selecting the Call me instead option on the phone number verification code input screen lets you verify your phone number by receiving an automated phone call.Note: The Call me instead option is only available in some countries.
To create a new LINE account with the Call me instead option:
1. Open LINE and tap Sign up.
2. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
3. Tap Call me instead at the bottom of the verification code input screen.
4. Tap Continue.
5. After receiving the automated phone call, enter the verification code you were given.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
6. Tap No, create a new account.
7. Enter a name, set a profile icon, and tap the arrow.
8. Create a password and tap the arrow.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
9. Choose whether to add friends from your contacts, then tap the arrow.
10. For users in Japan, choose whether to verify your age.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Related Help article:
I verified my phone number, but I see someone else's name
Users that live in other countries
Attention- LINE account creation using a phone number was discontinued from LINE version 13.11.0.
To create a new LINE account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then select your country and tap Continue with Apple or Continue with Google.
Note:
- Please select the country you actually live in.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
3. Log in to your Apple ID or Google account.
4. Enter a name, set a profile icon, and tap the arrow.
5. Create a password and tap the arrow.
6. Choose whether to add friends from your contacts, then tap the arrow.
7. Confirm the "Regarding Usage of Your Information" consent screen.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.