Help center

Harassment in chats and groups

If you find that you are the victim of harassment or other illegal activities, please discuss the matter first with your family and close friends.

Chats and information used on LINE are considered extremely private information and protected with the highest level of security possible. The right to privacy of communication is also applied by law.

In order to guarantee a way for our customers to freely communicate, we are not able to view the contents or exchanges within chats. That is why we cannot verify the facts ourselves. We appreciate your understanding.

Please check the following help links if you were added as friend by someone you do not know or if you received harassing messages through chats.

Chat Security

Please check the following help page if you are having issues with Unicode, such as special characters and symbols.

Issues with Special Characters and Symbols

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Issues caused by special characters or symbols

If you're experiencing issues caused by Unicode (e.g. special characters or symbols), you may be able to resolve them by using LINE for PC.

Note: If you haven't used LINE for PC before, see this Help article.

If you can use LINE for PC, try the troubleshooting tips below.

For issues in 1-on-1 chats

Delete the chat history of chat rooms that have Unicode in them:

1. From the Chat list, right-click on the relevant chat.

2. Click Delete.

For issues with group invitations

Decline the group invitation:

1. From the Group invitations list, right-click on the relevant group.

2. Click Decline.

For issues with group chats

Leave the group:

1. From your friend list, right-click on the relevant group.

2. Click Leave group.

For issues with your Friends list

Change your friend's display name:

1. From your friend list, right-click on the relevant friend(s).

2. Click Change friend’s name.

3. Click the name that appears, then edit and save it.