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Making voice/video calls

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Making voice/video calls

You can make voice and video calls with your friends on LINE.

To make a call from your friend list:

1. Tap the friend you want to call.

2. Tap Voice call or Video call.

3. Tap Start.

To call a friend from a chat, use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.

• Tap your friend's profile photo > Voice call or Video call > Start.

If you're using a 3G, 4G, or 5G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

Note:

- If call quality is low, try using a Wi-Fi connection.

- You can use video call effects on devices equipped with the Apple A9 or later processors.

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Are all voice/video calls free?

Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Allowing/blocking calls

To allow or block voice/video calls:
1. Tap Settings > Calls.

Note: Tap here to open the Settings menu from your device.
2. Turn Allow voice calls ON or OFF.

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Using Bluetooth

When using external devices via Bluetooth, the performance of the external device is dependent on the main device. We cannot guarantee that they will function properly.

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Starting group calls

You can make voice calls and video calls in group chats.

To start a voice call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Video call.

3. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter).

4. Choose whether or not you want to use your mic and camera.

Note: Your profile image will be displayed if you tap Turn off camera.

5. Tap Join.

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How do I join an ongoing group call?

Please follow either of the steps below.

- Tap Join at the top of the chat screen of the ongoing call > OK.

- When you receive the message that the call is starting tap Join > OK.

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Inviting a friend to a group call

To invite a friend who hasn't joined a call in a group:

1. Start a group call or join an ongoing call.

2. Tap the menu icon at the top left of the call screen.

3. Tap Invite for the friends you want to invite.

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Changing your background in video calls

To change your background in a 1-on-1 or group video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap the effects icon > Backgrounds.

3. Select a background photo.

You can set a photo saved on your device as your background by tapping "+". Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > Backgrounds, then select the no background icon at the bottom left.

Also, you can use the iPad's Portrait mode (the mode that keeps you in focus and blurs the background) on video calls. On the video call screen, tap and hold the video call icon, tap System Video Effects, and turn Portrait ON.

Note: This feature is available on devices from 2018 or later running iPadOS 15 or later. See this page to check if your device supports Portrait mode.

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About LINE meetings

LINE meetings let you make group video calls with other LINE users by sharing a URL. It doesn't matter if you've added the users as friends or not.

For more details about using LINE meetings, see the Help articles below.

Creating, deleting, and inviting others to LINE meetings

Starting LINE meetings

Removing people from LINE meetings

Reporting people in LINE meetings

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Creating, deleting, and inviting others to LINE meetings

You can make group video calls with other LINE users, regardless of whether you've added them as friends.

To create a meeting:

1. Tap Chats > the speech bubble icon at the top right of the screen.

2. Tap Meeting > Create meeting.

The meeting will appear in the meeting list as "XXXX's meeting," with the display name of the user who created it. You can edit the meeting's name by tapping the pencil icon.

To delete a meeting:

From the meeting list, swipe left on the meeting you want to delete > Delete > Delete.

To invite someone to a meeting, use either of the following methods:

• Tap Invite and select the friend you want to invite.

• Tap Copy link and share it with the person you want to invite.

Note: Users that aren't your friends on LINE can also join the meeting from the invitation link.

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Starting LINE meetings

To start a LINE meeting:

1. Tap the shared invitation link.

Note: The meeting's creator can also tap Start from the meeting list.

2. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter).

3. Choose whether or not to use your mic and camera.

Note: Your profile image will be displayed if you tap Turn off camera.

4. Tap Join.

5. Confirm that you agree to have your display name and profile photo shown.

When you tap the screen, a menu appears which lets you:

• Add new users.

• Turn your mic and camera on/off.

• Set effects (e.g. stickers, face effects, filters, backgrounds).

• Share your own screen or a YouTube video.

To end a meeting, tap Leave.

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Removing people from LINE meetings

If the participant of a meeting is behaving inappropriately, you can remove them by following the steps below.

1. Tap the menu icon at the top of the screen.

2. Tap Participants.

3. Tap Remove next to the person you want to remove.

If the person keeps joining the meeting after you remove them, please report them or delete the meeting and create a new one with only the members you want.

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Reporting people in LINE meetings

You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.

Note: If you report someone, they won't be notified that you did so.

To report someone in a meeting:

1. Tap and hold the person you want to report > Report.

2. Select the relevant reason > Report.

3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap "!" at the top left of the screen.

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Sharing your screen in video calls

To share your screen in a video call:

1. Tap Share screen at the bottom right of the screen.

2. Tap Your screen.

3. Tap Start Broadcast.

4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Sharing a YouTube video in a voice/video call

You can share a YouTube video in a voice/video call using one of the methods below.

Note:

- If you're using LINE version 12.10.0 or later on a device running iPad OS version 16 or later, you will not be able to use the video URL copy and share feature.

- Some videos cannot be played.

To copy and share a video URL:

1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.

2. Go back to the voice/video call screen.

3. Tap the video that appears at the bottom of the screen.

4. Tap Share.

To search for a video and share it:

1. Tap Share screen at the bottom right of the screen > YouTube.

2. Enter text in the search field and tap Search or the Enter icon.

3. Tap the video you want to share.

4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Making high definition (HD) video calls

To make a high definition (HD) video call:

1. Tap Settings > Calls > Video call quality settings.

2. Turn ON HD on Wi-Fi only.

You can make HD video calls in group calls if:

• You've made a video call at least once before.

• You're using an iPad Pro 10.5 inch, iPad Pro 11 inch, or iPad Pro 12.9 inch (second generation or later).

To make HD group video calls, turn on HD group video call.

If you only want to make HD group video calls on a Wi-Fi connection, turn on HD on Wi-Fi only under Group video call.

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Setting your ringtone

To set your ringtone:

1. Tap Settings > Calls.

2. Tap Ringtone.

3. Tap the ringtone you want to set.

Note: You can test out a ringtone by tapping the play icon next to it. To stop playing the ringtone, tap the stop icon.

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