How to contact us if you're having problems with LINE

We've prepared tools to help you solve the issues you're having with LINE.

You can solve many questions and issues by making use of our Help articles. Be sure to give them a look before contacting us.

To check our Help articles:

LINE Help center

Our Help articles are like a user guide for LINE. They answer questions about not only configuring LINE settings, but also about solving issues in an easy-to-understand manner.

To make the answers you're looking for easy to find, we have FAQs that answer common inquiries and a search box at the top of the page to enter your questions or relevant keywords and bring up potential answers.

To ask a question via our Inquiry Forms:

Inquiry Form for the LINE app

Inquiry Form for services other than the LINE app (e.g. LINE Official Account)

Note: If you can't log in to your LINE account, select Continue without logging in.

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The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.

Note:

- You can use My Inquiries if you contacted us from within LINE or a related service app, as well as from the Inquiry Form after logging in to LINE.

- You cannot access My Inquiries on LINE for PC.

- LINE Customer Care will also reply to the email address you enter when sending your inquiry.

- The Service Messages official account cannot be blocked, and notifications from it cannot be turned off.

Each of your inquiries will have one of the following statuses and will appear in your history for one year from the date it was received.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.

• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.

• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

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