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Frequently asked questions about the Midorikuji promotion toggle
For this promotion that we are calling LINE Green Week, some users will be gifted a Midorikuji.

For more information, please see this official blog post (only available in Japanese).


This promotion will be held between 8 am on May 1, to 11:59 pm on May 7, 2017. During that time, Midorikuji will be sent to some LINE users.

Prizes will be issued to your LINE Pay account after May 8, 2017.


Those who have used LINE between March 1 and April 1, 2017 will be eligible to receive Midorikuji.

Please understand that you cannot request to have a Midorikuji sent to you if you were not eligible to receive one.


Please try to access the page once again after trying the following:

• Clear your cache
• Restart the app and your device
Note: The steps for the above will vary depending on your device.

If you're not sure how to do any of the above, please check the manufacturer’s website for your device, or contact them directly.


Yes, both of these are official accounts managed by LINE.


The LINE Green Week and LINE Pay Team official accounts send out important messages. That is why they cannot be blocked or deleted.


If you can’t send Midorikuji, it may be that:

• You are trying to send one to a friend you've previously sent before. You can only send one Midorikuji per person.
• You are trying to send one to a friend who is using a LINE account that was not registered with a Japanese phone number.
• You are trying to send one to a friend who is using a device other than iOS or Android.


You need to have a LINE Pay account in order to receive prizes for Midorikuji.

If you tap the button on the page that asks you to agree to the notes and terms of conditions when playing a Midorikuji, a LINE Pay account will be created.

For more information about LINE Pay, please see this official blog post (only available in Japanese).


You can use your LINE Pay balance to buy items on LINE STORE.

If you sign up for a LINE Pay card, you’ll be able to make purchases online, or at merchants all over Japan where JCB cards are accepted.

For more information, please see this official blog post (only available in Japanese).


When you play a Midorikuji, you'll be asked to agree to have a LINE Pay account set up for you.

If you don’t need the account, you can delete it from the Settings menu in LINE Pay.
Important: If you have an existing balance, please use it before deleting your account or agree to forfeit it.


The amount for the prize drawn by the person who received the Midorikuji will be split 50/50 between the person who drew the kuji and the person who originally sent it to them. (E.g. If a person draws a JPY 100 prize, the person who drew the kuji and the person who sent it will each receive JPY 50.)


Prizes will be totaled and then distributed to winners’ LINE Pay accounts after May 8, 2017.


If you’re not receiving a Midorikuji, it may be that:

• You've blocked the friend who is sending you a Mirdorikuji.
• You have the Filter messages (which rejects messages from people who are not your friend) setting ON, and the person sending you a Midorikuji is not your friend on LINE.

Note: Even in these cases, you will not be able to have the Midorikuji resent to you or check it after the fact.

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Some pages for LINE and other family apps are not displaying properly toggle
If you are using an Android device:
If some pages for LINE and other family apps are not displaying properly, please refer to the following steps:

1. Install the latest version of the Android System WebView from the Google Play Store.
2. If you still experience problems after installing Android System WebView, please try installing the latest version of the Chrome browser.


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How LINE Points are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE Points converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides End-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

Letter Sealing applies to messages sent in a chat room, location information, and one-on-one free voice calls. We plan to apply Letter Sealing to other types of messages in the future.

If you use the PC version of LINE after turning on Letter Sealing, you will be required to verify you identity the first time you send a message.

To verify your identity, please refer to the following Help article:


To use Letter Sealing, please update LINE to version 5.3.0 or later via this link.

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Data that can be transferred toggle
Please see the following for a list of what can and cannot be transferred.

Data that can be transferred:
- Your friends list (including groups)
- Notes and albums
- Profile settings (profile photo, display name, Status Message, ID)
- Timeline and Home posts
- Data saved in Keep (including images, videos, text, files)
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin and LINE Point balance

Note
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- Registration information for linked apps, such as LINE Game titles and LINE PLAY.

Data that cannot be transferred: 
- Your chat history

We recommend backing up your chat history beforehand when transferring your account by referring to the following Help article:

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How do I back up my chats? toggle
You can back up your chats by selecting Backup Chat History from each chat room.

When you back up your chat history, backup files will automatically be created on the SD card or on your device. Before backing up your chat history, make sure you have enough free space on the SD card and your device.

To back up your chat history, please follow the steps below:

1. From the Chats tab, select the chat room with the chat you want to back up.
2. Tap the V icon at the top-right of the screen > Chat Settings.
3. Tap Backup Chat History.

If you want to restore your chat history at a later time, select Backup All and follow the steps above for each chat room.
 Note:
- If you select Backup as a Text File, things such as stickers, photos, videos, and voice messages will not be saved and cannot be restored.
- If you select Backup All, you will be able to restore things such as your chat history and stickers for each chat room you selected this option for.

If you are viewing this page on your smartphone, tap this link to move to your chat list.


If you successfully carried over your account from the LINE User Login screen, you will be able to restore the chats that were saved by selecting Backup All.

For steps on how to restore your chat history, please refer to this article.

Important notes when changing devices:
- If your chat history was saved on your device, you will need to copy the backup file to an external device like an SD card.

For more information regarding issues with importing your chat history, please refer to the following Help article:

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Purchasing LINE Coins toggle
To purchase LINE Coins, please follow the steps below:

1. Go to More > Settings > Coins.
2. Tap Charge.
3. Tap the pack of Coins you wish to purchase.

Tap here to open the Settings menu from your smartphone.

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Transferring a LINE account toggle
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding transferring your account:

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I'm not receiving the verification SMS toggle
If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account. 

For detailed steps, please refer to the following articles:


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Using the PC version of LINE toggle
To use the PC version of LINE, you need to register your email address on the smartphone version of LINE.

1. Register your email address using your smartphone or tablet. For more details, see this article.  
2. Download the PC version of LINE here.
3. Log in to the PC version using the email address and password you set in step 1.

Note: The PC version of LINE supports Windows, Windows 8, Windows 10, and Mac OS.

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Before changing devices toggle

 

In order to transfer your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.

 

1. Have an email address registered to your LINE account.

To check your registered email address, please see this article.

 

2. Set a password when you registered your email address.

You will not be able to view your password on your device.

If you have forgotten your password, please see this article.

If your registered email address is no longer available and you have forgotten your password, please see this article.

 

3. Turn ON the Allow Account Transfer setting.

This step is not required if your registered phone number will not change.

For more information about the Allow Account Transfer setting, please see this article.

 

4. Back up your chat history.

How do I back up my chats? (Android)

Backing up and restoring chats (iOS)

 

Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).

 

After changing devices, please install the LINE app on your new device and select Log in to transfer your account.

 


 

See here for STEP 2

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Checking your Coin balance toggle
You can check your Coin balance by following the steps below: 

1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.

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