If you are not receiving Timeline notifications, please refer to this article regarding Timeline notification settings.
If you are unable to resolve your issue after checking the above article, please try these basic steps.
Help
Timeline and Home
Not Getting Notifications
Not Getting Notifications
If you are having issues with LINE, first please try the following:
• Close all running apps.
• Restart your device and the app.
• Update LINE to the latest version.
Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.
If you experience network errors or images do not appear properly, please try the following:
• Delete any unnecessary apps and data on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.
To clear the LINE app's cache:
1. On your device go to Settings > Apps > LINE.
2. Check under STORAGE > tap Clear data.
Note: The steps may appear differently depending on the device.
Timeline Crashes
Timeline Crashes
If the app crashes when you try to view the Timeline, there may be Unicode characters on it. Please register an email address to your account and check for any Unicode characters on the PC version of LINE using the following articles.
How do I register an email?
http://help.line.me/line?contentId=20000059
Download PC Version of LINE
http://line.me/
Please log in using the email address and password you registered to your LINE account.
If you find a post with the Unicode characters, please block the friend who posted it and see if it solves the issue.
If the above does not solve the issue, please try the basic steps.
How do I register an email?
http://help.line.me/line?contentId=20000059
Download PC Version of LINE
http://line.me/
Please log in using the email address and password you registered to your LINE account.
If you find a post with the Unicode characters, please block the friend who posted it and see if it solves the issue.
If the above does not solve the issue, please try the basic steps.
Issues with Posts
Issues with Posts
Posts will not be displayed in the following cases.
- The friend is added to your Timeline Hidden List, or was hidden at some point in the past.
- The friend has blocked you, or has blocked you at some point in the past.
- The friend has set the post’s privacy settings to Only Me.
Once you add someone to your Timeline Hidden List, all of their posts will be hidden from your Timeline.
Even if you remove the friend from the list by going to Settings > Timeline > Timeline Hidden List and tapping Show next to their name, hidden Timeline posts will not be unhidden. You will only be able to see new posts created after the friend was removed from the list.
- The friend is added to your Timeline Hidden List, or was hidden at some point in the past.
- The friend has blocked you, or has blocked you at some point in the past.
- The friend has set the post’s privacy settings to Only Me.
Once you add someone to your Timeline Hidden List, all of their posts will be hidden from your Timeline.
Even if you remove the friend from the list by going to Settings > Timeline > Timeline Hidden List and tapping Show next to their name, hidden Timeline posts will not be unhidden. You will only be able to see new posts created after the friend was removed from the list.
- If You Change to a New Device Without Carrying Over Your Account
Timeline posts on your old account are not displayed on your new account. Even if you add your friends again, posts that have disappeared from your Timeline will not be restored. You can still view older posts on your friends’ Homes.
- If New Posts by Friends are Not Showing
Please tell your friend to check their privacy settings.
Timeline posts on your old account are not displayed on your new account. Even if you add your friends again, posts that have disappeared from your Timeline will not be restored. You can still view older posts on your friends’ Homes.
- If New Posts by Friends are Not Showing
Please tell your friend to check their privacy settings.
Issues with Images
Issues with Images
If images are not showing, please try the following.
1. Check the storage space left on your device and SD card.
2. If it is a sticker that you are having issues with, try redownloading it using the steps below.
1. Tap My Stickers below.
2. Select the sticker set you are having issues with, then Remove > OK.
3. Tap Settings below.
4. Go to Stickers > Purchase History.
5. Select the sticker set and tap Download.
If the above does not solve the issue, please try the basic steps.
1. Check the storage space left on your device and SD card.
2. If it is a sticker that you are having issues with, try redownloading it using the steps below.
1. Tap My Stickers below.
2. Select the sticker set you are having issues with, then Remove > OK.
3. Tap Settings below.
4. Go to Stickers > Purchase History.
5. Select the sticker set and tap Download.
If the above does not solve the issue, please try the basic steps.
Post and Display Settings
Post Settings
You can post the following on Timeline:
• Text: Up to 10,000 characters per post.
• Photos and videos: Up to 20 per post.
• Regular stickers: Up to 20 per post.
• Sound, animated, and pop-up stickers: Up to 1 per post.
Note: These can't be posted with regular stickers.
• URLs and locations: Up to 1 each per post.
Timeline posts will also appear on your Home, and will be visible to your friends based on your Timeline privacy settings. If you don't want a post to be seen, you can limit the audience from the privacy settings before sharing it on your Timeline.
To make a post on your Timeline, please refer to either of the following methods:
• From your Home or Timeline, tap the pencil icon or Post.
• From the top of the Timeline page, tap What's New? or the sticker, camera, or link icons.
When someone Likes or comments on your post, a number will appear on the bell icon at the top of your Timeline. If you turn on Timeline notifications, you will also receive alerts on your smartphone’s notification screen.
Tap the comment you want to reply to, enter your reply, then tap Send.
To leave comments and Like Timeline posts, please refer to the following steps:
1. Tap your Timeline.
2. Tap the Like or comment icon under the relevant post.
Commenting on posts
You can use text or stickers to show how you feel about a post. You can also delete a comment you posted by swiping left or pushing and holding the post in question, then tapping Delete.
Liking posts
Choose from 6 LINE character faces to show how you're feeling at that moment.
If you Like a post that is set to public, it will be shared with friends on their Timeline.
To edit a Timeline or Home post, please refer to the steps below:
1. Tap the V or menu icon at the top right of the post you wish to edit.
2. Tap Edit.
3. After editing or updating the post, tap Post at the top right of the screen.
If you are using a version of LINE earlier than 6.6, you will not be able to edit or update an existing post with anything except for text.
Only a certain number of posts are shown on the Timeline. If you want to see all of a friend’s posts, please go to their Home.
Adding the # symbol in front of text (e.g. #LINE) when you make a post will create a hashtag.
When you tap a hashtag, you'll be able to view all posts that include the same hashtag.
Please note Public posts with hashtags can be searched for and viewed by users other than your friends.
Try using hashtags when you want to share your posts with a larger audience.
You can tag a friend by adding the @ symbol in front of their name (e.g. @Brown) when you make a post.
When you tag a friend, be sure to check the post's Privacy settings.
Note: If the post is not shared with them, they will be unable to view the relevant post.
When the post is completed, the friends you tagged will be notified.
You can choose your desired time to have a post automatically delete itself.
To set an auto-delete time, please refer to the following steps:
1. Enter the details for your post.
2. Tap "..." > Timer.
3. Choose the time you want the post to be deleted, then tap Post.
Please be aware that any Likes or comments on this post will also be deleted at the same time.
The relay feature gives you a separate place to post together with friends on Timeline. Just select Relay on Timeline, and you can share fun memories, secret places only you know, new clothes you bought, and other topics with your friends.
Anybody can make a relay on Timeline! Try using a fun theme and invite your friends to join.
You can set which friends can participate in a relay.
If you want to share with all of your friends, just choose Friends under Who can join. You can also share a relay with close friends only by choosing a group or custom list of friends.
When you start a relay you can choose to send notifications to friends to join.
You can change the settings to notify friends by tapping the person icon on the top of the relay creation screen.
If it's you or your friend’s birthday, you'll be able to send or receive a message in a special birthday card post.
You’ll have 48 hours to send your friend a birthday card once the post appears.
Note: Cards that were sent within the 48 hour period can be viewed at any time.
Your birthday post won't appear if you have the Show my birthday setting turned OFF.
To turn on this setting:
1. Tap More > Settings.
2. Tap Profile > Birthday.
3. Turn ON Show my birthday.
To post your location on Timeline:
1. Tap Share location on the Timeline post screen.
2. Select your location and tap Share location.
3. Tap Post.
If you can't find the location you want to post, you can search for its name or address in the search field on the location selection screen.
You can make videos (slideshows or GIF animations) out of multiple images and post them on Timeline.
What are slideshows/GIFs?
These features let you easily turn your favorite images into videos. A variety of effects are available to help you make the kind of video you want.
Note:
- With slideshows, you can trim images or add music, filters, and effects.
- With GIFs, you can change the image size and playback speed.
To make a slideshow or GIF and post it on Timeline:
1. On the post editing screen, tap the "…" (More) icon > Create GIF or Create Slideshow.
2. Select two or more images and tap Next.
3. Edit the images as you like, then tap Done > Post.
Display and Privacy Settings
You can hide a Timeline or Home post from certain friends using one of the methods below.
To hide a post when you make it (for LINE versions 6.6 and later):
Tap the privacy settings (Friends, Public, Only me, or Close friends) at the top of the post editing screen.
If you select Only me from the privacy settings, you'll be the only person who can see the post.
If you select Only me from the privacy settings, you'll be the only person who can see the post.
If you only want to share a post with certain friends, please see here.
To hide your posts from Settings:
1. Go to More > Settings > Timeline.
2. Tap the Included tab at the top of the Share settings screen.
3. Tap Exclude next to the name of the friend(s) you want to hide your posts from.
If you exclude a friend from your share settings, they will no longer be able to view any of your posts.
To share your posts again with someone you excluded:
1. Go to More > Settings > Timeline.
2. Tap the Excluded tab at the top of the Share settings screen.
3. Tap Include next to the name of the friend(s) you want to share your posts with.
You can limit who is able to see your posts on Timeline or Home by choosing a certain group to share with or creating a close friend list.
To change your privacy settings:
1. From the main menu, tap Timeline > the pencil icon at the top right of the screen.
2. Tap the privacy setting at the top of the screen (Public, Only me, Friends, or Close friends).
Note: The privacy settings you set for a post will carry over to the next time you post something.
To choose which friends can view your posts:
1. From the main menu, tap Timeline > the pencil icon at the top right of the screen.
2. Tap the privacy setting at the top of the screen (Public, Only me, Friends, or Close friends).
3. Under Friends, tap the > icon next to All friends.
4. To choose who can view your posts, tap Include or Exclude next to your friends' names.
Video tutorial: How to set who can see your posts on Timeline
To use a close friend list:
1. From the main menu, tap Timeline > the pencil icon at the top right of the screen.
2. Tap the privacy setting at the top of the screen (Public, Only me, Friends, or Close friends).
The following steps will depend on if a list has already been created.
If you haven't create a list yet:
3. Under Friends, tap + Add close friend list.
4. Select the friends or groups you would like to share your post with, then tap Next.
5. Enter a name for the list, then tap Save at the top right of the screen.
If you have already created a list:
3. Under Friends, choose the list you want to share your post with.
If a new post is added on Timeline while the LINE app is in use, you will see a notification mark appear on the Timeline tab.
By default, Timeline and Home posts are automatically made visible to newly added friends. To change this, please follow the steps below.
1. Go to the More tab.
2. Tap Settings.
3. Tap Timeline.
4. Uncheck “Allow New Friends.”
1. Go to the More tab.
2. Tap Settings.
3. Tap Timeline.
4. Uncheck “Allow New Friends.”
Your friends' posts will appear on your Timeline.
If you do not want to see posts from certain friends, please refer to the steps below to hide them.
1. Tap the "..." icon at the top right of a post by the friend whose posts you want to hide.
2. Tap Hide all posts from this user > OK.
Note:
- If you have set to hide posts from a friend, all of their posts will be removed and new posts will not appear on your Timeline.
- Friends will not be notified when you hide them.
Please follow the steps below to unhide a friend and see their new posts.
Please follow the steps below to unhide a friend and see their new posts.
1. Tap More > Settings.
2. Tap Timeline > Timeline hidden list.
3. Tap Show next to the friend whose posts you want to see.
Note: If you choose to unhide the friend's posts, any posts that were previously hidden will not appear again.
If both you and a user added each other as friends on LINE, you will be able to see each other's posts on Timeline. However, posts on Timeline will not be visible to either user if only one of you has added the other as a friend.
Note: If you make a post on Timeline and set it to Public, your friends as well as other users who are not your friend will be able to view it.
Note: If you make a post on Timeline and set it to Public, your friends as well as other users who are not your friend will be able to view it.
Be sure to configure your Privacy Settings if you do not want a post to be viewed by certain friends. To hide your posts on Timeline from friends you add in the future, turn OFF the setting for Allow New Friends.
In More > Settings > Groups, you will see all groups and friends you have used the notes or albums features with in 1-on-1 chats or groups. You can also manage these groups by tapping the groups icon at the top right of your Timeline.
To hide a group from this list, tap the three dots at the top right of the My Groups page and select it. You cannot hide friends from My Groups.
To hide a group from this list, tap the three dots at the top right of the My Groups page and select it. You cannot hide friends from My Groups.
If your friend’s Timeline posts have stopped showing up, the following reasons may be possible.
• You blocked the friend.
• Your friend blocked you.
• Your friend was added to your Timeline Hidden List.
• Your friend configured their privacy settings to hide posts from you.
If you have signed up for a new account, please ask your friend to check their privacy settings.
If you have blocked your friend or added them to your Timeline Hidden List, you can see their Timeline posts again by unblocking or unhiding them.
• You blocked the friend.
• Your friend blocked you.
• Your friend was added to your Timeline Hidden List.
• Your friend configured their privacy settings to hide posts from you.
If you have signed up for a new account, please ask your friend to check their privacy settings.
If you have blocked your friend or added them to your Timeline Hidden List, you can see their Timeline posts again by unblocking or unhiding them.
The audience of a Timeline post can be limited using privacy settings. The human silhouette icon on a Timeline post means that only some users can see the post.
By tapping the icon, you can go to the note in the 1-on-1 or group chat that it is visible to.
By tapping the icon, you can go to the note in the 1-on-1 or group chat that it is visible to.
Posts you set to share with specific friends and yourself will also appear on your Home. However, the content of those posts will only appear on your device.
When you set the privacy settings for a post, it will not appear for friends whom you have set to Hidden in the Timeline privacy settings. Posts set to Only Me will not be visible to anyone but yourself.
Users who are not your friend on LINE, as well as users you have specified to hide a Timeline post from will only be able to see posts set to Public when they visit your Home.
Since anyone can view a post that has been set to Public, posts from users who are not your friends can be searched on your Timeline.
Please note that posts that were set to Public can be shared by your friends.
You can configure the settings of your Timeline to display posts in order of most recent, most popular, etc.
To have your Timeline display posts in order of most recent, please refer to the following steps:
1. Tap More > Settings > Timeline.
2. Switch Show popular posts first OFF.
All of the friends who joined a relay can see the content posted to it.
After the relay period has ended, only the posting feature becomes unavailable. You can still see the posts that were made during the relay period.
You can change the relay period settings by tapping the person icon on the top of the relay creation screen.
Other Settings
The Basics
The Timeline and Home are places where you can communicate with other users.
Timeline
From the Timeline page, you can see text messages, images, videos, stickers, and other activity from your friends and yourself in real time.
You can also Like or comment on your friends’ posts on the Timeline, or reply to comments to your posts.
Home
The Home is a personal space where only your Timeline posts are displayed.
Your friends can visit your Home and Like or comment on your posts. You can also visit your friends’ Homes.
Posts on your Home are also visible on the Timeline, so your friends will be able to see them. If you do not want your friends to view a certain post, please refer to the Help article below.
Visibility of Timeline posts to others
Please note that users who are not your friends can visit your Home from hashtag search results. Only posts set to Public can be viewed by users who are not your friends.
Your Timeline and Home can be accessed on the smartphone version of LINE with devices running iOS or Android OS, as well as the Windows and Mac desktop LINE applications and LINE TIMELINE for web browsers on PC.
On the Windows Phone version of LINE, they can also be accessed using Windows 10 or Windows 7 or 8.
Note: If you are using Windows 7 or 8, you must use LINE version 4.0.0 or later.
You can access LINE TIMELINE for web browsers from the link below:
You can visit a friend’s Home using any one of the following methods.
- Tap the friend’s name on your friends list, then Home.
- Tap the friend’s icon in a chat, then Home.
- Tap the friend’s name or icon on the Timeline.
- Tap the friend’s name or icon in a comment or Like they left on your Home.
- Tap the friend’s name on your friends list, then Home.
- Tap the friend’s icon in a chat, then Home.
- Tap the friend’s name or icon on the Timeline.
- Tap the friend’s name or icon in a comment or Like they left on your Home.
You can see your Home using any one of the following methods.
- Tap your name on your friends list, then Home.
- Tap your name or icon on the Timeline.
- Go to More > Profile > Home.
- Tap your name on your friends list, then Home.
- Tap your name or icon on the Timeline.
- Go to More > Profile > Home.
Deleting Posts
To delete a post you made on Timeline or Home:
1. Tap "..." at the top right of the relevant post > Delete.
2. Confirm by tapping Delete once again.
Tap and hold the comment you want to delete > tap Delete.
Note: You cannot copy a comment on Android OS.
If you tapped Like on a post or comment, you can undo it by tapping Like once more.
Note: You cannot remove another user's Like.
You cannot delete Likes and comments left by an account no longer in use. Only the account owner can delete or hide them.
Other Settings
You can customize your Home and give it more personality by setting a Home photo.
Note: The large image at the top of your Home is your Home photo.
To change your Home photo, please refer to the following steps:
1. Tap More > Profile > Home.
2. Tap the Home photo.
3. Select either Take a Home Photo or Choose a Home Photo.
If you select Take a Home Photo, the camera app will start. Take a photo on the spot and set it as your Home photo. You may need to crop the photo before it can be used. When cropping, you can zoom into but not out of the photo.
If you select Choose a Home Photo, you can set a photo that is saved on your device or an external storage. You may need to crop the photo before it can be used.
You can turn off notifications sent to your device about Timeline activity using the steps below.
1. Go to the More tab > Settings > Notifications.
2. Configure the settings for Timeline Notification.
1. Go to the More tab > Settings > Notifications.
2. Configure the settings for Timeline Notification.
Even with notifications turned off, you can still check new activity on your Timeline posts by tapping the bell icon at the top of the Timeline.
To disable Timeline posts about changes to your profile, please refer to the steps below:
1. Tap More > Settings > Profile.
2. Turn off Share Profile Media Updates.
Please be aware that Timeline posts about changes to your Home photo cannot be disabled. Please delete these posts instead.
If you find something inappropriate on Timeline, you can report the user who posted it from the Timeline screen.
Note: If you report someone, they won't be notified that you did so.
To report a post:
1. Tap the "..." icon on the top right of the post you want to report.
2. Tap Report.
3. Select your reason for reporting the post, then tap Agree & send.
To report a comment:
1. Tap and hold the comment you want to report.
2. Tap Report.
3. Select your reason for reporting the comment, then tap Agree & send.
For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.
Other Issues
Other Issues
Please try the basic steps if you are having other issues with your Timeline or Home.