Chats/Calls/Notifications

Chat basics

Chat issues

Problems sending or receiving messages toggle

If you are having problems sending or receiving messages, please try the following steps.

1. Update your LINE app from the URL below.
http://line.me/update
2. Restart your device.
3. Go back to the list of chats, then open the chat you are having problems with again.

Please note that sometimes it may take a while for a chat message to show up after you receive the notification.

Was this page helpful?

My chat messages disappeared toggle

Your chat messages are saved in the LINE app on your device. For this reason, you cannot restore missing chat messages if:

• You deleted the chat they were in.

• Your device has changed (e.g. because you had it repaired or switched to a new device).

• You deleted (or uninstalled) the LINE app.

However, you can restore your chat messages if you backed them up beforehand.

If you backed up your messages, you can restore them even if they were deleted from a chat. To do so, uninstall and then reinstall the LINE app.

Note: When you uninstall the app, all of your chat messages are deleted from your device.

You cannot restore chat messages that weren’t successfully backed up, or that weren’t backed up at all.

We strongly recommend regularly backing up your important chats. For information about backing up and restoring your chat history, see this Help article.

Was this page helpful?

App crashes toggle

If the app crashes when you are in a chat, there may not be enough memory on your device. Please try the troubleshooting tips listed below.

• Close all running apps.

• Restart the LINE app.

• Restart your device.

• Ensure that you have more than 2 GB of free space on your device.

• Clear the LINE app's cache. (See here for information on how to do so.)

Was this page helpful?

Problems with images, videos, and audio messages toggle

It may take some times to send, receive, and display images, videos, and audio messages. Images are only stored on our servers for a certain period of time, after which they can no longer be received. We are unable to provide details about how long images are stored.

By tapping the thumbnail received in a chat, you can save the image in your LINE app. To save it in the default gallery app on your device, please tap Save after opening the image.

Images saved in the LINE app will become unavailable if you delete the app's cache using a cache clearing app.

For problems with images, videos, and audio messages, please try the following.

1. Close all running apps.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update
4. Update your OS.
5. Delete any unneeded apps and data on your device.

Was this page helpful?

I'm having issues with group chats toggle

If you're having issues with creating, inviting friends to, or leaving a group chat, please search this Help article. If your issue is with a group's notes or albums, please see this Help article.

If you're experiencing another issue with group chats, please try the following trouble shooting tips:

• Update the LINE app here.

• Restart your device.

• Go back to your chat list and reopen the chat room you're having issues with.

Was this page helpful?

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

Was this page helpful?

I received a chat message saying "Start chatting with your new friend now!" toggle

With LINE, chat rooms are automatically created for recently added friends. "Start chatting with your new friend now!" is always the first message in these chats.

Also, if you or your friend turn the "Allow others to add me" setting ON, your chat room may be recreated and appear at the top of your chat list.

If a chat with a friend you haven't messaged recently appears at the top of your chats, it may be because that friend turned their "Allow others to add me" setting ON.

Rest assured that this message does not mean an account is being impersonated or has been stolen.

Was this page helpful?

More Close

How chats work/Using chats

Taking screenshots of chats toggle

To take a screenshot of a chat:

1. Tap and hold the first chat message you want to include in the screenshot.

2. Tap Capture.

3. Tap the last message you want to appear in the screenshot.

Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.

4. Tap Capture.

After taking a screenshot, you can edit it with the doodle feature and save it to your device.

Was this page helpful?

About Unread messages below toggle

"Unread messages below" is a bookmark-like feature that appears in chats with one or more unread messages. It shows where your Read messages end and your Unread messages begin.

Note: "Unread messages below" does not appear in chats with LINE official accounts.

Was this page helpful?

Sending content other than text in chats toggle

In addition to text messages, you can send photos, videos, voice messages, your location, and even money (via LINE Pay) in LINE chats.

Note: Up to 50 photos/videos can be sent at once.

To send photos/videos:

1. Tap the Chats tab > the name of the chat you want to send content in.

2. Tap the photo icon next to the text box.

3. Choose the photos/videos you want to send and tap the paper airplane icon to send them.

Note:

- Tapping the icon at the bottom right of the photo/video selection screen lets you browse all of your photos/videos.

- The number of photos/videos you've selected appears at the bottom of the screen. Tapping this number lets you confirm and reorder them.

To send content other than photos/videos:

1. Tap the Chats tab > the name of the chat you want to send content in.

2. Tap "+" next to the text box.

3. Tap and send the content of your choice.

Was this page helpful?

Marking all unread messages as read toggle

Please follow the steps below to mark all unread messages in a chat room as read.

To mark a specific chat as read:

1. Tap Chats.

2. Tap and hold the chat in which you want to mark all unread messages as read.

3. Tap Mark as read.

To mark all chats as read:

1. Tap Chats.

2. Tap the options icon at the top right > Mark all as read.

3. Tap Mark as read.

Was this page helpful?

Sending voice messages toggle

The voice message feature lets you record and send audio to friends. You can send voice messages with the following steps.

1. Tap Chats.

2. Tap the name of the friend or group.

3. Tap and hold the microphone icon on the right side of the message input box.

4. Record your message while holding the microphone icon.

5. When you have finished recording, remove your finger from the microphone icon to send your message.

Note: If asked, please allow voice recording or microphone access permission, or turn your microphone ON from your settings.

Was this page helpful?

Sending your location via Chat toggle

To send your location via Chat:

1. Tap "+" next to the message input box, then tap Location.

2. Select your location and tap Share location.

If you can't find the location you want to send, you can search for its name or address in the search field on the location selection screen.

Was this page helpful?

Editing photos and videos before you send them toggle

To edit a photo or video before sending it:

1. Tap the photo icon next to the text box.

2. Tap the photo or video you want to edit.

3. Edit the photo or video any way you like and tap the paper airplane icon to send it.

You can use the following tools on the editing screen.

Filters (the three-ringed icon)

Choose from a variety of filters to alter the mood of your photos and videos.

Crop (the square icon)

For photos, tap the crop icon to trim them and focus on a certain area. For videos, tap the scissors icon to trim the part of the video you want to send.

Doodle (the pen icon)

Draw with pens of various colors and thicknesses or add shapes.

Pixelate & blur (the pixelate icon)

You can pixelate or blur photos by tapping the relevant icons.

Text (the "T" icon)

Add text to photos and videos in the color and style of your choice.

Stickers (the sticker icon)

Add emoji, the current date and time, your location, and stickers to your photos and videos.

Note: You can use the stickers listed below.

• Creators' stickers

• Some LINE official stickers

Avatars (the Avatar icon)

Add Avatars to photos and videos. You can use your own Avatars or ones that were shared by friends. For more information about Avatars, see this Help article.

Note: Avatars are not supported on Android-x86 or Android OS versions earlier than OS 6.

Was this page helpful?

Sharing messages, photos, and videos in chat rooms with friends toggle

To share messages, photos, or videos to friends or groups:

1. Tap the chat room with the message, photo, or video you want to share.

2. Tap and hold the message, photo, or video, then tap Share > Share.

Note: You can send multiple contents at the same time.

3. Select a recipient and tap Share, or choose an option at the bottom of the share screen.

You can send a message together with the content if you're sharing it with a friend or group. Just enter your message in the text box, then tap Share.

You can also share a single photo/video that was sent in a chat (or a group of multiple photos that were sent together) by tapping the Share with icon next to it.

Was this page helpful?

Chatting while making video calls or playing videos toggle

To chat while watching a video (for Android OS version 8.0 and later):

1. Tap a video that was shared in a chat.

2. Tap the square icon at the top right of the screen.

Note:

- The first time you use this feature, you'll need to turn on Allow permission.

- This feature does not support YouTube videos shared in chats.

To chat during a video call:

1. At the top of a chat, tap the call icon > Video call.

2. Tap the back icon on your device.

Move the floating window wherever you like, and tap the enlarge icon to make it full-screen again.

Was this page helpful?

Replying to specific chat messages toggle

To reply to a specific chat message:

1. Tap and hold or swipe left on the message you want to reply to.

Note: If you tap and hold the message, tap Reply.

2. Enter text/emoji or choose a sticker, then send your message.

Note: The steps above can only be used to reply to text, stickers, emoji, photos, or videos.

The Swipe messages to reply feature can be turned ON or OFF on Android devices.

To configure your settings:

1. Tap the Home tab > Settings > Chats.

2. Turn Swipe messages to reply ON or OFF.

Was this page helpful?

Taking/editing photos and videos in LINE toggle

With LINE, you can take photos and videos (using filters, effects, and Avatars, if you like) in chats or on LINE VOOM. There are also lots of other convenient features for editing your content. For information about editing photos and videos, see this Help article.

To take, edit, and send photos or videos:

1. Tap the Chats tab > the name of the chat you want to send content in.

2. Tap the camera icon next to the text box.

3. Tap the round shutter button at the bottom center of the screen.

Note: You can switch between photo, video, Avatar, and Text scan mode by tapping or swiping on your camera screen.

4. Edit the content any way you like and tap the paper airplane icon to send it.

You can use the following tools on the camera screen.

Flash (the lightning bolt icon)

Turn your camera's flash ON or OFF.

Effects (the glitter icon)

Apply a variety of effects, including ones that recognize and move with your face.

Note: You can select from many more effects by tapping the four-ringed icon.

Switch cameras (the rotating circle icon)

Switch between your rear-facing camera (for selfies) and forward-facing camera (for shots of the scene in front of you).

Was this page helpful?

Checking all of the photos, videos, links, and files shared in a chat toggle

You can check all of the content that has been shared in a chat at once. Just tap the menu icon at the top of the chat screen and select Photos & videos, Links, or Files.

From Photos & videos:

Tapping Select at the top right of the screen lets you choose photos and videos to share or delete. You can also save them to an album, your device, or Keep. It's also possible to save a group of photos in a chat all at once by tapping one of the photos > the save icon at the bottom of the screen.

Swiping left or right on the photo or video you're viewing lets you see other photos or videos in the chat.

You can also jump to the message in which a photo or video was sent by tapping the date at the top of it.

From Links:

Tap a link to go to that website. You can also tap "..." to the right of the link for the Copy link, Share, and Jump to message options.

From Files:

Tap "..." to the right of a file for the Share and Jump to message options.

You can check the content you sent to your Keep Memo chat on Keep.

For more information about Keep Memo, see this help article.

See this Help article for information about opening Keep.

Was this page helpful?

Reacting to chat messages toggle

To react to a chat message:

1. Tap and hold the chat message you want to react to.

2. Tap a reaction.

Tap the reactions directly below a message to see the full list of who reacted to it.

To undo your own reaction, tap and hold the chat message you reacted to or tap the yellow face icon, then tap the same reaction again.

Note: You cannot remove your friends' reactions.

Was this page helpful?

About reactions toggle

You can show how you feel about chat messages using special emoji reactions.

After someone sends a chat message, you can react to it for up to seven days.

Note: This feature is available with the latest version of LINE. You can update the app here.

For information on how to react to chat messages, see this Help article.

Was this page helpful?

I'm not sure if my chat message was received because it isn't showing up as read toggle

If a chat message you sent doesn't appear as read and nothing else appears by it, it may be due to one of the following reasons.

Your network connection is unstable

With an unstable network connection, it may take some time for a chat to show up as read.

The recipient didn't see the message due to their use of the LINE app

If the person you sent the chat message to changed devices, reinstalled LINE, or accidentally deleted their chat history before checking the chat, they may not have noticed that they received the message. If the read mark still doesn't appear after some time has passed, try sending the message again or asking the person if they received it using a method other than LINE.

If an icon appears next to the chat message you sent, check its status by referring to this Help article.

Was this page helpful?

Checking a chat message's sent status toggle

If there is an issue with a chat message that you sent, one of the following icons will appear. (Messages that were sent successfully will have no icon or the read mark next to them.)

Left-pointing arrow icon

This icon may appear if your smartphone's network connection is unstable. Try sending your message in an area with a strong network connection.

Resend icon

If your message couldn't be sent due to a network error, a button to resend it will appear. After letting some time pass, try sending the message again by tapping the resend icon > Resend.

Exclamation point icon

This icon appears next to messages that were sent while an error was occurring with the server for sending/receiving messages. After letting some time pass, try sending the message again by tapping the exclamation point icon > Resend.

Was this page helpful?

More Close

Chat history

Backing up chats to Google Drive toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:

• Turn Google Drive ON.

• Update LINE to the latest version.

Note: Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to Google Drive.

Manually back up chats to Google Drive

Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to Google Drive

Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or Google drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information about clearing space on Google Drive, see this Google Drive Help page.

Was this page helpful?

I received a notification saying an auto-backup to Google Drive failed toggle

If an auto-backup fails because you don't have enough free space on Google Drive or your device, one of the following error messages will appear in a notification from the app or on the settings screen.

Note: You will not receive a notification if an auto-backup fails for another reason.

• "Backup failed at XXXX on XXXX. Not enough free space on Google Drive."

• "Backup failed at XXXX on XXXX. Not enough free space on your device."

If you receive a notification like the ones above, or if you find that you cannot do a periodic backup in the LINE app, make sure that you have enough free space on Google Drive and your device, then try again.

Note: For information about clearing space on Google Drive, see this Google Drive Help page.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

Was this page helpful?

Copying chat messages toggle

You can copy a chat message using one of the methods below.

To copy an entire chat message:

Tap and hold the chat message you want to copy, then tap Copy.

To copy part of a chat message:

1. Tap and hold the chat message you want to copy, then tap Select and copy.

2. Choose the part of the message you want to copy.

3. Tap Copy.

You can paste the chat message you copied by tapping a message text box, note, or other place to enter text > Paste.

Was this page helpful?

Searching LINE (for friends, chats, messages, groups, etc.) toggle

To search LINE:

1. Tap the search field at the top of the Home or Chats tab.

2. Enter what you want to search for in the text box.

Note: To get the best search results, enter a keyword that's at least two characters long.

Was this page helpful?

Backing up and restoring chat histories toggle

If you're an iOS user:

You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:

You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

Was this page helpful?

Backing up and restoring your chat history with Google Drive toggle

You can back up and restore your chat history with Google Drive by following the steps below.

Important:

- Before backing up your chat history, make sure you have enough free space on your device and Google Drive.

- Be sure to try the following steps in an area with a strong network connection.

- The Back up and restore chat history option is only available on devices that can use Google Drive.

To back up your chat history:

1. From the Home tab, tap Settings > Chats.

2. Tap Back up and restore chat history.

3. Tap Back up to Google Drive.

Images and stickers are not backed up with your chat history, so we recommend saving any important images in Albums or Keep. For details about automatically backing up your chats, see this Help article.

To restore your chat history:

1. Tap the Home tab > Settings > Chats.

2. Tap Back up and restore chat history.

3. Tap Restore.

Note: With LINE version 9.2.0 and later, you can also restore your chat history when you transfer your account.

Was this page helpful?

Searching messages in a chat toggle

To search the messages in a chat:

1. Tap the search icon at the top of the chat screen.

2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

Was this page helpful?

Transferring chat history to a device with a different OS toggle

To transfer your chat history to a device with a different OS (Android to iPhone/iPhone to Android), you need to transfer your account with an easy transfer QR code.

Note:

- You can only transfer your chat history from the last 14 days.

- To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.

Was this page helpful?

Backing up chats as text files toggle

To back up a chat's history as a text (.txt) file:

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Tap Export chat history and choose how you want to send the file.

Note: You cannot restore your chat history in LINE from a text file backup.

For information on how to restore your chat history when transferring your LINE account or reinstalling the LINE app, see this Help article.

Was this page helpful?

Deleting your chat history toggle

To delete the history for all your chats:

1. From the Home tab, tap Settings > Chats.

2. Tap Delete chat history > Delete.

To delete a specific room’s chat history:

1. From the Chats tab, select a chat room > tap the menu icon > Other settings.

2. Tap Delete chat history > OK.

Important: Deleted messages cannot be restored.

Was this page helpful?

Automatically backing up chats to Google Drive toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

To automatically back up your chats to Google Drive, follow the steps below.

Note: For information on manually backing up your chats, see this Help article.

1. Tap the Home tab > Settings > Chats.

2. Tap Back up and restore chat history.

3. Turn Enable auto-backup ON.

4. Select how often you want to back up your chats.

Your chats will be backed up automatically when you stop using your device and its screen has turned off.

Note:

- Your device needs to be connected to the internet and plugged into an outlet when the auto-backup refresh starts.

- If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article.

Was this page helpful?

More Close

Group/multi-person chats

Hiding/deleting chats

Displaying hidden chats toggle

To display a hidden chat, see the steps below.

For a one-on-one or group chat:

1. Tap the Home or Friends tab > the relevant group or friend under Groups or Friends.

2. Tap Chat from the pop-up.

You won't be able to display a chat with someone if they don't appear in your friend list for one of the following reasons:

• You haven't added them as a friend on LINE.

• You deleted them from your friend list.

• They deleted their LINE account.

For a multi-person chat:

You can participate in a multi-person chat again after having someone who was in the chat send you a message.

Was this page helpful?

Deleting chats toggle

To delete a chat: Note:

1. Tap the Chats tab > the menu icon at the top right > Edit messages.

2. Choose the chat room you want to delete.

3. Tap Delete > Delete.

Note:

- Chats cannot be restored after you delete them.

- You cannot delete the Keep Memo chat.

Was this page helpful?

Deleting chat messages toggle

You can delete messages in chats so they don't appear on your device anytime.

Important: Deleting messages by following the steps below will only delete them on your device, and they will still be visible to any other users in the chat room.

To delete a message:

1. Tap and hold the message you want to delete.

2. Tap Delete or Delete messages.

3. Tap Delete and confirm by tapping Delete once again.

You can unsend messages so that other users can no longer see them if 24 hours haven't passed since they were sent (regardless of whether they have been read or not). For more information about unsending messages, see this Help article.

Was this page helpful?

Will other people know if I delete a message or chat room? toggle

No one will be notified if you delete a message or chat room.

However, if a message is unsent, everyone will be able to see a notice saying “~ unsent a message” in the chat room.

Was this page helpful?

Hiding chats toggle

To hide a chat:

1. Tap the Chats tab.
2. Tap the menu icon at the top right of the screen > Edit messages.

3. On the Edit chats screen, select the chats you want to hide and tap Hide at the bottom right of the screen.

4. Tap Hide.

To hide chats individually, tap and hold the chat you want to hide on the Chats screen and then tap Hide > Hide.

Was this page helpful?

Preventing messages from strangers toggle

To stop strangers from messaging you:

1. From the Home tab, tap Settings > Privacy.

2. Turn Filter messages ON.

Note: Tap here to open the Privacy settings from your smartphone.

With the Filter messages setting turned on, you will no longer receive messages from strangers, but you also will not receive messages from any acquaintances that are in your Friend recommendations.

Was this page helpful?

Blocking LINE Game messages toggle

To block messages from LINE Game apps:
1. Go to the Home tab > Settings > Notifications > Authorized apps.
2. Tap the game you want to block messages from.
3. Turn off Messages and/or Notifications.
Note:
- If you turn off Messages, you will not receive messages but will continue to receive any gifts your friends send you.
- If you turn off Notifications, you will still receive LINE messages but will not be notified when they arrive.

Tap here to open the Authorized apps screen from your smartphone.

Was this page helpful?

Unsending messages toggle

You can unsend a message within 24 hours of sending it. This removes the message so that it can no longer be seen by anyone in the chat where it was sent, even after it has been read. To unsend a message, just tap and hold it, then select Unsend.

Important:

- Even if you unsend a message, everyone in the chat will still be able to see a notification saying that you unsent it.

- Anything (e.g. text messages, photos) deleted in a chat room cannot be unsent.

- We will not be able to recover or unsend anything deleted from a chat room.

You can unsend text messages, stickers, photos, videos, voice messages, songs shared from LINE MUSIC, URLs, contact information, location information, and files.

Note: This feature cannot be used for call histories from LINE version 9.17.0 and later for Android.

Was this page helpful?

I accidentally deleted a message instead of unsending it toggle

There is no way to unsend anything (e.g. text messages, photos) that has already been deleted from a chat.

Please also understand that LINE is unable to recover, delete, or unsend messages on your behalf.

Was this page helpful?

More Close

Letter Sealing

About Letter Sealing key fingerprints toggle

Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.

Note: The actual keys are kept secret and will not appear in LINE chats.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.

Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of a chat screen.

2. Tap This chat is protected with Letter Sealing at the bottom of the screen.

3. Compare the key fingerprints on your device and your friend's device.

Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

Was this page helpful?

The Letter Sealing identify verification screen isn't appearing toggle

If you're trying to verify your identity so you can use Letter Sealing on LINE for PC, but the verification code entry screen isn't appearing in LINE on your smartphone, restart the smartphone app and try verifying your identity again by referring to this Help article.

Was this page helpful?

The lock icon no longer appears at the top of a chat toggle

To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen. If Letter Sealing is turned ON, you'll see "This chat is protected with Letter Sealing."

Note: You'll also see a lock icon at the beginning of the sentence.

If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.

Was this page helpful?

About Letter Sealing toggle

Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)

• Location information

• 1-on-1 voice/video calls

Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC with Letter Sealing enabled on the smartphone version of LINE, you will be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

Was this page helpful?

Turning on Letter Sealing toggle

Letter Sealing is now turned on by default when you download LINE. As part of our efforts to strengthen the app's security, we've made it so this setting can no longer be turned off.

If you've been using LINE since before these specification changes were made and have Letter Sealing turned off, you can protect your messages by turning Letter Sealing on manually from the smartphone version of LINE.

To turn Letter Sealing on:

1. Tap the Home tab > Settings > Privacy.

2. Turn ON Letter Sealing.

Tap here to go to the Settings menu from your smartphone.

Was this page helpful?

"This message can't be decrypted" appears and I can't see sent/received chat messages toggle

If you see any of the following messages after transferring your account on a smartphone, you may not be able to view past chat messages.

- "This message can't be decrypted"

- "This message wasn't backed up and restored from your previous device. Unfortunately, there's no way to read it on your current device."

- "Unable to display message as it couldn't be decrypted."

If any of these messages appear and you cannot view your past chat messages, there is unfortunately no way to re-display them. In this case, please ask the other person in the chat to send you any old messages that you need.

The messages above appear when:

• You transfer your account to a device with the same OS (e.g. iOS to iOS) without backing up and restoring your chat messages.

Note: To view old chat messages on a new device, you need to back them up in advance and restore them.

⋅You transfer your account to a device with a different OS (e.g. iOS to Android).

Note: If you transfer your account to a device with a different OS, you cannot transfer your past chat messages.

⋅You receive chat messages while transferring your account.

Note: Any chat messages you receive while transferring your account cannot be transferred to your new device.

Related Help article:

What is Letter Sealing?

Was this page helpful?

More Close

Get more out of chats

Schedules

Can I delete events? toggle

You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

Was this page helpful?

Can anyone edit an event? toggle

Anyone that was invited to an event can make edits.

Was this page helpful?

Can anyone send invites to an event? toggle

Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

Was this page helpful?

What is Send Message to Respondents? toggle

Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

Was this page helpful?

The friends that were invited to an event are not receiving the message I sent toggle

If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. Go to the Home tab > Settings > Notifications.

2. Turn ON Unauthorized apps.

Was this page helpful?

More Close

Notes/Albums

Deleting albums toggle

To delete an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to delete, or tap the album > the options icon at the top right of the screen.

3. Tap Delete album > Delete.

To delete photos in an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap the album > the options icon at the top right of the screen > Select photos.

3. Select the photos you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

Note: If you want to select all of the photos, tap Select all.

Please keep in mind that once an album or photo is deleted, it cannot be restored.

Was this page helpful?

Adding photos to albums toggle

To add photos to an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. At the bottom right of an album, tap "..." > Add photos.

3. Select the photos you want to add, then tap Next > Add.

You can also add photos sent in a chat room to albums. To do so:

1. Tap and hold a photo in a chat, then tap Save to album > Save.

2. Choose the album you want to save the photo in, then tap Add.

Was this page helpful?

How many albums can I create? toggle

Up to 100 albums can be created per chat.

Additionally, a maximum of 1,000 photos can be added to each album (up to 300 photos at once).

Note: You can select up to 20 photos at a time when saving photos in a chat to an album by tapping and holding them.

Was this page helpful?

What should I do if I accidentally deleted an album? toggle

Once an album is deleted, it can’t be restored.

Your friends in the same chat room will also be unable to view the deleted album.

Was this page helpful?

Creating notes toggle

To create a shared note in a chat:

1. Tap the menu icon at the top of the chat screen > Notes.

2. Tap "+" at the bottom right of the screen > Write.

3. Enter the content you want to share, then tap Post at the top right.

You can also attach stickers, photos, videos, web links, and locations to your notes.

Note:

- Up to 20 stickers, photos, or videos can be attached per note.

- Only one location can be attached per note.

- Sound/animated stickers cannot be attached along with ordinary stickers.

- Only one sound/animated sticker can be attached per note.

Was this page helpful?

Creating albums toggle

To create an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "+" at the bottom right of the screen.

Note: If you're creating the first album in the chat, you can also tap Create album.

3. Select the photos you want to save and tap Next.

4. Enter an album name and tap Create.

Note:

- You can enter up to 50 characters for an album name.

- If you don't enter an album name, the name will be the date the album was created by default.

- The same album name cannot be used more than once in the same chat.

Was this page helpful?

Editing and deleting notes toggle

To edit or delete a note, follow the steps below.

Note: You can only edit or delete your own posts.

1. Tap "…" at the top right of the note you want to edit or delete.

2. Select Edit post or Delete > Delete.

Was this page helpful?

Saving photos from albums toggle

You can save specific photos or whole albums.

To save an album and its photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to save, or tap the album > the options icon at the top right of the screen.

3. Tap Download album.

To save specific photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Select an album and tap the options icon at the top right of the screen > Select photos.

3. Select the photos you want to save and tap the download icon at the bottom right of the screen.

Note: If you want to select all of the photos, tap Select all.

Was this page helpful?

Turning off Note notifications toggle

Notifications for notes are sent to you as push notifications. You can also check them from Notifications (the bell icon) on the Home tab.

To turn off Note notifications:

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Turn Note notifications OFF.

Was this page helpful?

Renaming albums toggle

To rename an album:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Tap "..." at the bottom right of the album you want to rename, or tap the album > the options icon at the top right of the screen.

3. Tap Rename album.

4. Enter an album name and tap Rename.

Note:

- You can enter up to 50 characters for an album name.

- The same album name cannot be used more than once in the same chat.

Was this page helpful?

Sharing photos in an album toggle

You can share photos saved in albums with friends/groups, on LINE VOOM, or with other apps.

Note: You can share up to 20 photos at a time.

To share photos:

1. Tap the menu icon at the top of the chat screen > Albums.

2. Select the album, and tap the options icon at the top right of the screen > Select photos.

3. Select the photos you want to share, then tap the share icon at the bottom of the screen.

4. Choose a friend/group and tap Share, or select Share on LINE VOOM, Share in other app, Save in Keep, or Share to stories.

You can send a message at the same time if you're sharing with a friend or group. Just enter your message in the text box, then tap Share.

Was this page helpful?

Searching chat room notes toggle

To search notes:

1. Tap the notes/albums icon at the top of the screen > Notes.

2. Type what you're looking for in the search box at the top of the screen.

You can search for:

• Text

• Members who created notes (by entering "@" followed by a username)

• Hashtags (by entering "#" followed by a keyword)

Note: The search bar only appears on the Notes menu screen.

Was this page helpful?

More Close

Polls

Creating polls toggle

To create a poll:

1. Open the group chat that you want to make a poll in.

2. At the bottom of the chat screen, tap "+" > Poll.

If you've created polls in the same chat before:

3. Tap "+" at the bottom right of the list to create a new poll.

If you want to let every group member know about the poll you made, see this help article.

Was this page helpful?

What kind of polls can I create? toggle

On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

Was this page helpful?

Editing polls toggle

If no one has voted in a poll yet, it can still be edited by the person who created it. After someone has answered a poll, it can no longer be edited.

You can allow anyone in the chat room to add poll options by checking "Allow new options" when you create a new poll.

Note: In this case, options can be added even after people have answered the poll.

Was this page helpful?

How can I view polls created by other users? toggle

When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

Was this page helpful?

What happens when a poll ends? toggle

A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

Was this page helpful?

Can I delete a poll? toggle

You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

Was this page helpful?

More Close

Other

Announcing sent/received chat messages, polls, or events to other members toggle

You can "announce" things like messages you've sent and received, polls you created, and events so they permanently appear at the top of a chat.

To announce messages:

1. Tap and hold the message you want to announce.

2. Tap Announce.

To announce polls:

1. Tap "+" at the bottom of the chat screen.

2. Tap Poll and then the poll you want to announce.

3. Tap Announce > OK.

Note: The Poll feature is available in group chats.

To announce events:

1. Tap the menu icon at the top of the chat screen.

2. Tap Events and then the event you want to announce.

3. Tap Set as announcement > OK.

Was this page helpful?

Notifications

Notification issues

Canceling your device's battery settings if you have notification issues toggle

If you're having issues with notifications, you may be able to resolve them by canceling your device's battery settings. To do so, follow the steps below.

Note: These steps and labels may differ depending on your Android OS version and device.

To turn OFF your battery saver schedule:

1. Go to your device's Settings, then search for and tap Battery saver.

2. Tap Set a schedule.

3. Select No schedule.

To remove background restrictions:

1. Go to your device's Settings, then search for and tap LINE.

2. Tap Background restriction.

3. Tap Remove.

To turn OFF battery optimization:

1. Go to your device's Settings, then search for and tap Battery optimization.

2. At the top of the screen, tap Not optimized, then select All.

3. Tap LINE > Don't optimize.

Was this page helpful?

I got a notification but didn't receive any messages toggle

After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, try the following troubleshooting tips.

• Go back to the list of chats and then reopen the chat room you're having issues with.

• Restart your device.

• Update the LINE app to the latest version here.

• Check or disable any web limiting or filtering services you may have in place.

Note: Consult your mobile service provider for more information about web limiting and filtering services.

Was this page helpful?

Issues with the appearance of the "N" mark and notification badges toggle

Depending on the strength of your network or Wi-Fi connection, badge icons may be delayed or not appear at all.

The badge or "N" icon will usually stay displayed until you start the app or check any new information that's been added.

If badge icons are not showing up properly, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.

• Restart your device.

• Update the LINE app to the latest version here.

Was this page helpful?

I'm having issues with notifications toggle

See the Help article below that best applies to your situation.

If you're not getting notifications, notification sounds are not playing, or you're having issues with vibration:

Canceling your device's battery settings

LINE notification settings

Configuring chat notifications

If you're getting notifications late:

General solutions

Was this page helpful?

Notifications are delayed or not received toggle

See the following Help articles and make sure your LINE notification settings are configured correctly.

LINE notification settings

Configuring chat notifications

Pop-up notification settings

If your notification settings are correctly configured and you're still having issues, try the following troubleshooting tips.

• Make sure you're using a strong network connection.

• Delete any unnecessary apps and data on your device.

• Restart your device.

• Update the LINE app to the latest version here.

Was this page helpful?

More Close

Notification settings

Configuring chat notifications toggle

To configure your chat notifications:

1. Tap the menu icon at the top of a chat screen.

2. Tap Mute or Unmute.

Was this page helpful?

I got a message from a company's official account that I didn't add as a friend toggle

You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.

Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. You can turn it off separately in your settings.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work

First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes your personal information.

Requirements for sending notification messages

Notification messages are sent when they meet the three requirements below:

• The phone number sent from the company matches one registered to an existing LINE account.

• The LINE account has the Receive notification messages setting turned ON.

• The LINE account has not blocked the official account of the company sending the notification message.

Was this page helpful?

Pop-up notification settings toggle

The way you configure pop-up notifications will differ depending on your version of LINE and your device's OS. Please see the table below for how to set up notifications on your device.

Note: Tap the image to enlarge it.

[A] LINE versions earlier than 8.17.0, or Android OS versions earlier than 7.0

• Displaying message previews in pop-up notifications

You can configure whether or not pop-up notifications show message previews by following the steps below.

1. Go to the Home tab > tap Settings.

2. Tap Notifications.

3. At the top of the screen, turn Notifications ON.

4. Under Notifications, turn Message previews ON or OFF.

• Pop-up notification display settings

You can choose whether or not to display pop-up notifications depending on the status of your screen.

1. Go to the Home tab > tap Settings.

2. Tap Notifications.

3. At the top of the screen, turn Notifications ON.

4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Tap here to go to your pop-up notification settings from your smartphone.

[B] LINE versions 8.17.0 and later, and Android OS versions 7.0 and later

The pop-up notification feature has been discontinued. Please configure the notification settings on your smartphone.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, please see this Help article.

Was this page helpful?

Authorized apps notification settings toggle

To configure notification settings for LINE authorized apps:

1. Tap the Home tab > Settings > Notifications > Authorized apps.

2. Select the app you want to configure notification settings for.

3. Turn Messages and Notifications ON or OFF.

Tap here to open the Authorized apps screen on your smartphone.

Was this page helpful?

Temporarily disabling notifications toggle

To temporarily disable notifications:
1. Go to the Home tab > Settings > Notifications
2. Tap Mute, then select Mute for one hour or Mute until 8 am.

Note: To enable notifications again, tap Mute again and select Unmute.

Tap here to open the Settings menu from your smartphone.

Was this page helpful?

Configuring LINE VOOM notification settings toggle

To configure your LINE VOOM notification settings:

1. Tap Voom > your icon at the top right of the screen > Settings.

2. Tap LINE VOOM notifications.

3. Turn All notifications ON or OFF.

Note: If you turn All notifications on, tap each item to configure its notification settings.

You can check your LINE VOOM notifications by tapping your icon at the top right of the LINE VOOM screen > Notifications.

Was this page helpful?

LINE Pay notification settings toggle

To configure your LINE Pay notification settings:
1. Go to the Home tab > Settings > Notifications.
2. Tap LINE Pay to switch notifications ON or OFF.

Tap here to open the Settings menu on your smartphone.

Was this page helpful?

LINE notification settings toggle

To set up LINE notifications, follow the steps below.

Note:

- These steps and labels may differ depending on your Android OS version and device.

- On some devices, the default sound may play instead of the LINE notification sound.

Android OS version 9.0 or later

LINE settings:

1. Tap the Home tab > Settings > Notifications.

2. Check the box next to Notifications at the top of the screen.

3. Tap Notification settings.

4. Turn Show notifications ON.

5. Tap Message notifications.

6. Turn Show notifications ON.

7. Turn each setting ON or OFF as needed.

Android OS versions 8.0 - earlier than 9.0

LINE settings:

1. Tap the Home tab > Settings > Notifications.

2. Check the box next to Notifications at the top of the screen.

3. Tap Notification settings.

4. Turn ON the setting at the top of the App notifications screen.

5. Tap Message notifications.

6. Turn ON the setting at the top of the Notification category screen.

7. Tap Importance and select Urgent.

8. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

Android OS versions earlier than 8.0

You need to configure notifications on both your device and LINE.

Device settings:

1. On your device, tap Settings > Application Management or Apps.

2. Tap LINE in your list of apps.

3. Check the Notifications settings.

Note: Make sure that Block all is turned OFF.

LINE settings:

1. Tap the Home tab > Settings > Notifications.

2. Check the box next to Notifications at the top of the screen.

3. Turn Sound, Vibrate, or any of the other settings ON or OFF as needed.

Note: Tap here to go to LINE's Notifications settings on your smartphone.

Was this page helpful?

Changing your notification sounds toggle

To change your notification sounds, follow the steps below.

Note: These steps and labels may differ depending on your device.

Android OS version 8.0 or later

1. Go to the Home tab and tap Settings.

2. Tap Notifications.

3. At the top of the screen, check the box next to Notifications, and turn Notification settings ON.

4. Tap Add LINE notification sounds to device > Allow.

Note: LINE notification sounds cannot be installed on some devices.

5. Tap Message notifications.

6. Configure each of the following settings:

• Turn Message notifications ON.

• Tap Importance and select High or Urgent.

• Tap Sound and select a notification sound.

To delete the LINE notification sounds added to your device, tap Remove LINE notification sounds from device > OK.

Android OS versions earlier than 8.0

1. Go to the Home tab and tap Settings.

2. Tap Notifications.

3. At the top of the screen, check the box next to Notifications.

4. Check the box next to Sound, then select a notification sound.

Tap here to go to LINE's Notification settings on your smartphone.

Was this page helpful?

Displaying message notifications on your lock screen (Android OS version 8.0 or later) toggle

To display message notifications on your device's lock screen, you need to turn lock screen preferences ON in your device's settings, and then turn LINE notifications ON. For the detailed steps, see below.

Note: Menu displays may differ depending on your device.

• Device settings:

1. On your device, tap Settings.

2. Tap Security & location.

3. Under Device Security, tap Lock screen preferences.

4. Select any lock screen notification settings other than Don't show notifications at all.

• LINE settings:

1. Go to the Home tab and tap Settings.

2. Tap Notifications.

3. At the top of the screen, make sure that the box next to Notifications is checked, and that Notification settings is turned ON.

4. Tap Message notifications.

5. Configure each of the following settings:

• Turn Message notifications ON.

• Tap Importance and select Medium or over.

• Tap On lock screen and select anything other than Do not show notifications.

Tap here to go to LINE's Notification settings on your smartphone.

Was this page helpful?

Turning notification messages on and off toggle

To change your settings for receiving notification messages, follow the steps below on the smartphone version of LINE.

1. Tap the Home tab > Settings.

2. Tap Privacy.

3. Tap Provide usage data.

Note: If you don't see Provide usage data, try restarting your device after changing its language settings (e.g. from the current language to Japanese and back).

4. Tap LINE notification messages.

5. Turn Allow LINE notification messages ON or OFF.

Turning off Allow LINE notification messages off will make it so you are unable to receive notification messages from any company's official account.

If you don't want to get notification messages from the official account of a certain company, please block that company's official account.

Was this page helpful?

Home Notifications toggle

By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.

You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.

In Notifications, you can check the following information.

Birthday updates

• Birthday messages from LINE

• Birthday cards and balloons from friends

• Birthday card likes

Friend updates

• Friends you've added/friends who have added you

• New friend recommendations

• Friends with birthdays

Updates about Favorited friends

• Changed display names

• New profile photos/profile cover photos

• Updated status messages

Note: To add someone to your Favorites, tap the star icon on their profile screen.

Group updates

• Group invites

• Groups you're in that all of the members have joined

• Groups you're in that new members have joined

• Likes and comments on note posts

• Invitations to note relays

Was this page helpful?

More Close

Voice/video calls

Voice/video call issues

I can't hear anything when I connect a Bluetooth device (Android OS version 12) toggle

If your smartphone is running Android 12 and you connect a Bluetooth device, you may experience issues such as:

• Being unable to hear friends in LINE calls.

• Being unable to make voice/video calls.

You may be able to resolve these issues by changing your Bluetooth permission settings. To do so, try following the steps below.

Note: The names in your settings and the order of these steps may differ depending on your device.

1. Go to your device's Settings > Apps.

2. Tap LINE > Permissions.

3. Tap Nearby devices > Allow.

If changing your Bluetooth permission settings doesn't resolve the issue, try the troubleshooting tips below.

• Pair the Bluetooth device with your device again.

• Turn your device's Bluetooth setting off and then back on several times.

• Turn off any other Bluetooth devices connected to your device.

• Recharge the battery on your Bluetooth device.

Note:

- We cannot guarantee that Bluetooth devices (e.g. smartphone accessories, earphones) will function normally, as this is dependent on the performance of your smartphone.

- If none of the troubleshooting tips above resolve the issue, please contact the manufacturer of your smartphone or Bluetooth device directly for further assistance.

Was this page helpful?

I can't make voice/video calls toggle

If you're experiencing issues with voice/video calls, it may be because:

• You're using an older version of LINE.

• You've blocked the friend you're calling, or they've blocked you.

• LINE's settings for Allow voice calls are turned OFF.

• You haven't added the person you're calling as a friend, or they haven't added you.

Note: Voice/video calls cannot be made if only one of you has added the other as a friend.

• Your device doesn't meet the recommended system requirements.

• The friend you're trying to call isn't using LINE.

If you've confirmed everything above but are still experiencing issues, try the troubleshooting techniques below:

• Update to the latest version of the LINE app here.

• Restart your device.

Was this page helpful?

My friend and I can't hear each other in calls toggle

This Help article is for Android users. For iOS users, see this Help article.

LINE voice and video calls are made over an internet connection, so make sure the connection you're using is stable.

If a call has no sound or is broken up, it may be because:

• You're connected to a Wi-Fi network being used by many people.

Note:

- We recommend using a 3G or 4G network.

- If you use a 3G or 4G network, you will be charged for the data used during calls.

• The signal is weak.

• You're updating apps or uploading/downloading files while on a call.

• Some router settings are affecting your connection.

If you've checked everything above but are still experiencing issues, try the following troubleshooting tips, and have your friend do the same.

• Update LINE to the latest version here.

• Restart your device.

• Close all running apps.

• Delete any unnecessary apps and data on your device.

• Try using a stronger network connection.

• Turn your 3G, 4G, or Wi-Fi OFF and ON again.

• Check if you can access the internet using other apps without any issues.

• Turn your speaker and mic OFF and ON.

• Try adjusting the volume on your device.

If you're unable to resolve the issue with the troubleshooting tips above, try each of the suggestions below in the following order.

• Uncheck Enable Full HD voice call (if this option is available).

• Tap Audio call mode > Normal mode.

• Uncheck Use OpenSL.

Was this page helpful?

Issues with receiving calls and notifications toggle

Notifications for incoming and outgoing voice and video calls may not appear correctly depending on the strength of your device's signal. Be sure to use a stable network connection.

You may also have issues if your notification settings are not configured correctly. For more information, see this Help article.

Was this page helpful?

No video appears in a video call toggle

If video doesn't appear properly in a video call, follow the steps below after restarting your device and the LINE app.

Note:

- Have the person you're trying to call follow these steps as well.

- Depending on the device you're using, the Use device's video codec option may not appear.

1. Tap the Home tab > Settings > Calls.

2. Tap Advanced call setting.

3. Uncheck Use device's video codec.

Was this page helpful?

More Close

Making voice/video calls

Making voice/video calls toggle

You can make voice and video calls with your friends on LINE.

To make a call from your friend list:

1. Tap the friend you want to call.

2. Tap Voice call or Video call.

3. Tap Start.

To make a call from a chat:

Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.

• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

Was this page helpful?

Are all voice/video calls free? toggle

Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

Was this page helpful?

Using Bluetooth devices with LINE toggle

Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

Was this page helpful?

Switching between friends in group video calls with seven or more people toggle

Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.

Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

Was this page helpful?

Starting group calls toggle

You can make voice calls and video calls in group chats.

To start a voice call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Video call.

3. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter, Avatar).

Note: If you haven't created an Avatar, see this Help article for information on how to create one.

4. Choose whether or not you want to use your mic and camera.

Note: Your profile image will be displayed if you tap Turn off camera.

5. Tap Join.

Was this page helpful?

How do I join an ongoing group call? toggle

Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.

- When you receive the message that the call is starting tap Join > OK.

Was this page helpful?

Changing your background in video calls toggle

To change your background in a 1-on-1 or group video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap the effects icon > Backgrounds.

3. Select a background photo.

You can set a photo saved on your device as your background by tapping "+". Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > the background icon, then select the no background icon at the top left.

Was this page helpful?

Can I stop a screen or video that's being shared in a video call? toggle

There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

Was this page helpful?

Reporting people in LINE meetings toggle

You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.

Note: Rest assured that if you report someone, they won't be notified that you did so.

To report someone in a meeting:

1. Tap and hold the person you want to report > Report.

2. Select the relevant reason > Report.

3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap the Report icon at the top of the screen.

Was this page helpful?

Using stickers in video calls toggle

To use a sticker in a video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap Effects > Stickers.

3. Select the sticker you want to use.

You can use the following sticker types:

⋅LINE and BT21 official stickers

⋅Effect stickers

⋅Message stickers

⋅Custom stickers

⋅Big stickers

⋅Creators' stickers

⋅Animated stickers

⋅Pop-up stickers

Note: Sound stickers, emoji, and some other sticker sets cannot be used.

Stickers used in video calls appear on the screen for five seconds. Animated stickers appear until their animation finishes.

Was this page helpful?

Making high definition (HD) video calls toggle

To make a high definition (HD) video call:

1. From the Home tab, tap Settings > Calls > Advanced call setting.

2. Turn ON HD on Wi-Fi only.

You can make HD video calls in group calls if:

• You've made a video call at least once before.

• Your device has the necessary hardware video codec (software that compresses and decompresses video).

To make HD group video calls, turn on HD group video call.

If you only want to make HD group video calls on a Wi-Fi connection, turn on HD group calls on Wi-Fi only under HD group video call.

Was this page helpful?

Blocking calls toggle

To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

Was this page helpful?

Recommended system specifications for using video call effects and filters toggle

We recommended the following system specifications for using video call effects and filters.

Smartphones

• iPhone 6S or later (with iOS 14.0 or later)

Note: Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

• Android 7.0 or later (not available on some devices)

iPads

• iPadOS 14.0 or later

• iPad mini 5th generation or later

• iPad Air 3rd generation or later

• iPad Pro

• 5th generation or later of all other iPad models

Note: Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

Was this page helpful?

Recommended system specifications for group video calls toggle

See below for the recommended system specifications for making group video calls.

Smartphones

• iOS 14.0 or later

• Android 7.0 or later (not available on some devices)

iPads

• iPadOS 14.0 or later

• iPad mini 5th generation or later

• iPad Air 3rd generation or later

• iPad Pro

• 5th generation or later of all other iPad models

Note: Group video calls are not available on devices equipped with processors earlier than the Apple A9.

Was this page helpful?

Sharing your screen in video calls toggle

To share your screen in a video call:

1. Tap Share screen at the bottom right of the screen.

2. Tap Your screen.

3. Tap Start now.

To share a website:

1. Exit the group video call screen and copy the URL you want to share.

2. Go back to the group video call screen.

3. Tap the website that appears at the bottom of the screen.

4. Tap Start now.

You can write on the screen you're sharing by tapping the pencil icon at the bottom right of the screen.

To stop sharing your screen, tap the stop button at the bottom right. Returning to the video call screen will automatically end the screen sharing session.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

Was this page helpful?