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Verification issues

I'm not receiving the verification code text message

If you don't receive the verification code via text message, first check to make sure your phone number can be used for verification.

If your phone number can be verified but you're still not receiving the verification code text message, try selecting Resend code or Call me instead.

Note: For more information about the Call me instead option, see this Help article.

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I get an error when entering the verification code

If an error message appears during the verification process, try restarting the app and your device. Staying on the verification screen for too long can cause an error message to appear when you try to proceed.

You may also be able to resolve the issue by checking the steps to create a new account in this Help article.

If the error message still appears after trying the suggestions above, contact us via the Inquiry Form.

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I don't see the screen to enter the verification code

Some devices automatically enter the verification code that is sent via SMS.

If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.

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Phone numbers that cannot be verified

You can only verify a phone number that can receive text messages or phone calls.

Landline phone numbers, numbers that start with 050, and virtual phone numbers cannot be used for verification, so be sure to use a phone number offered by a mobile service provider.

Note: If you verify a phone number that is already registered to another LINE account, the old account will be deleted.

For the steps to change your registered phone number on LINE to a number from a different country, see this Help article.

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Receiving text messages or phone calls from an unknown number

When you request a verification code, the LINE app will send you one via text message or phone call.

These verification codes are sent out using a system designated by LINE. The phone number used may appear as either a domestic or overseas number.

If you requested the verification code:

Please proceed with the verification process using the code that was sent to you.

If you received a verification code but didn't request one:

It’s possible someone entered your phone number by mistake. In this case, please disregard the text message or phone call.

Important: Even if you did not request a verification code, be sure to never share this code with anyone.

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I verified my phone number, but I see someone else's name

If the phone number you use for verification has been registered to a LINE account before, the name registered to that account will appear. This is for making sure that the correct LINE account will be transferred.

If the LINE account that appears isn't yours, please tap No, that's not me.

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Verification issues

I'm not receiving the verification code text message

I get an error when entering the verification code

I don't see the screen to enter the verification code

Phone numbers that cannot be verified

Receiving text messages or phone calls from an unknown number

I verified my phone number, but I see someone else's name