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LINE account was stolen/possibility of unauthorized logins

For information related to unauthorized logins and stolen LINE accounts, see the following sections.

If you can use your LINE account

If you're able to use LINE (e.g. send/receive messages) on your device, it means your account wasn't stolen. Please rest assured as you can continue using your LINE account.

If you got a login notification from the LINE official account or your account sent out messages that you don't remember sending yourself, it's possible:
• Someone else attempted to log in to your LINE account.
• Someone logged in from a PC or iPad using your LINE account.
• Someone used your device without permission.
• A message was unintentionally sent while your device was in your pocket.

If any of the situations above apply to you, be sure to:
• Change your password.
• Turn Allow login off.
• Check what devices are logged in to your LINE account and LINE services and log out of any unfamiliar devices.

If you got a message saying someone logged in to your LINE account on another device, be sure to also see this Help article.

If you can no longer use your LINE account

Contact us with the details of your issue via this Inquiry Form. We will delete the LINE account to prevent further abuse by the culprit.

Also, if you had any items, we can restore them after confirming they were on your old account.

The following can be transferred:
• The right to use your paid items such as your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
• Your Credit balance purchased from LINE STORE

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Unauthorized account login

LINE account was stolen/possibility of unauthorized logins

Preventing unauthorized LINE logins (account theft)