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The app doesn't start or crashes

If LINE doesn't start or closes suddenly (crashes), please try the following:

• Update the LINE app.

Issues may occur on older versions of the app, so please update to the latest version here.

• Restart your device.

Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.

• Update your OS.

Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:

Go to your device’s Settings > About phone > Software update.

Note: Depending on your device, there may be additional steps for confirming the update.

• Check if you are using any web limiting or filtering services.

If necessary, disable any of your carrier's web limiting or filtering services.

• Check your network connection.

Try using the browser on your device to make sure there are no issues with your network connection.

• Delete any unnecessary apps and data on your device.

Your device may not function properly if there is not enough storage space left on it. Free up space using the methods listed below.

Note: The steps to do the following differ for each device. See your user manual for details.

- Clear the LINE app's cache.

- Delete any unnecessary apps and data on your SD card.

- Remove and re-insert your SD card.

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I see an error that says LINE has stopped

I get a connection error and unable to access LINE

If you see an error message saying "Connection error. Please check your connection and try again," or "Unable to access LINE. Please check your connection and try again," and you cannot connect to LINE, please try all of the following troubleshooting tips.
Note: If you need assistance with your device, please consult with your mobile service provider.

Be advised

If your device is modified (e.g. it's jailbroken, rooted, or uses a custom ROM), we cannot guarantee that LINE or related apps will work properly. Please use LINE on a device that hasn't been modified.

For iOS users

• General solutions for issues with LINE
• Update your OS to the latest version.
• Try again in an area with a stable network connection.
• Switch your network connection (e.g. 3G, 4G, 5G, Wi-Fi) OFF and then ON again.
• Try again with any VPN connections temporarily disabled.
• Check if you can access other apps using the internet without any issues.

For Android users

• General solutions for issues with LINE
• Update your OS to the latest version.
• Try again in an area with a stable network connection.
• Switch your network connection (e.g. 3G, 4G, 5G, Wi-Fi) OFF and then ON again.
• Try again with any VPN connections temporarily disabled.
• Check if you can access other apps using the internet without any issues.
• Delete any unnecessary apps and data on your SD card.
• Remove and then re-insert your SD card by following the steps below.
Note: The steps and displayed screens may differ from those below depending on your device.
1. Go to your device Settings > Storage > Unmount SD card.
2. Remove and re-insert your SD card after you see the message saying “SD card will be unmounted.”

If you're experiencing issues when verifying your account, please confirm the issue that occurs when you do account verification.

If the issue persists after you've tried everything above, it may be resolved by reinstalling LINE.
Note: Be aware that if you didn't back up your chat history in advance, there will be no way to restore it.

LINE has stronger security measures in place compared to other apps to prevent conversations from leaking to a third party.

Due to the large amount of HTTPS used to protect your personal information, communication may fail at times.
Note: HTTPS is a system that encodes communications to prevent bugging and identity theft by any third party in the communication pathway.

We're always working hard to prevent such failures from occurring, and we ask for your understanding.

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App opening/crashing issues

The app doesn't start or crashes

I see an error that says LINE has stopped

I get a connection error and unable to access LINE