LINE

Account transfer

Email address and password

I want to transfer my account, but I don’t know my password toggle
Unfortunately, there is no way to check the password you need to transfer your account. If you don't know your password, please follow the steps below to reset it:

1. Tap Start.
2. Enter your phone number and tap the arrow.
3. Enter the six-digit verification code.
4. Tap Yes, that's my account.
Note: If you see Yes, transfer my account, tap it followed by Log in with previous number or Log in with email address, then enter your registered information.
5. Tap Forgot your password?
6. Enter the email address registered to your LINE account.

If you don't receive the password reset email, see here.
Note: You will not be able to reset your password if you haven't registered an email address to your LINE account.

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I want to transfer my account, but I'm not receiving the password reset email toggle

If you are not receiving the password reset email, please check the following:

 

• Is your registered email address entered correctly?

• Did you enter an email address different from the one you registered?

• Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.

• Was the email sent to your spam, junk, or other folders?

• Do you have spam filters in place? Please try disabling them.

• Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

• Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com

- Addresses with consecutive dots (.): ab..cd@xxx.com

- Addresses that begin with a hyphen (-): -abcd@xxx.com

 

If your LINE account is linked with Facebook, you will be able to transfer it using your Facebook account.

 

Transferring an account with Facebook

Not linked with Facebook

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Transferring your account

Transferring your LINE account toggle
If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your LINE account, you need to have one of the following:
• A phone number, email address, and password registered to LINE
• A Facebook account linked to LINE

Please make sure that your LINE account meets one of the requirements above.

For more information about checking or changing your phone number, email address, and password registered to LINE see the following Help articles:

For more information on linking your LINE account with Facebook, see this Help article.

For the steps to transfer your account, see the Help articles below:

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Transferring your account with Facebook toggle
To transfer your LINE account with Facebook, you need to have a Facebook account linked beforehand. Also, be sure to turn ON the "Allow account transfer" setting the day you transfer your LINE account.

After doing the above, you can transfer your account by following the steps below:

1. Tap Start.
2. Tap Log in with Facebook and log in to your Facebook account.
3. On the message saying "You previously logged in to LINE with Facebook," tap Continue.
4. Continue verification on the "How to finish transferring your account" screen.
Note:
- For details about the "How to finish transferring your account" screen, see here.
- This screen will not appear in some cases.
5. When the message saying "Another device is already using this account," appears, tap Delete & continue.

You'll see a phone number registration screen when following the steps above. We recommend registering your phone number, since it will make it easier to transfer your account in the future.
Note:
- For information about transferring your chat history, please see here.
- If you've checked the "How to finish transferring your account" screen details but can't continue verifying your account, please contact us here.

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Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline and Home posts
• Data saved in Keep (including images, videos, text, files)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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Transferring your LINE account (if you can't receive text messages) toggle
If you can't receive text messages or phone calls (because you're using a data-only plan or SIM card, don't have a contracted phone number, etc.), you can transfer your account by following the steps below.

Link your Facebook account to the mobile version of LINE before changing devices.

1. From the Friends or More tab, tap Settings > Account.
2. Tap Link next to Facebook.

Important: If you want to transfer your chat history as well, you need to back it up. For instructions on how to back up and restore your chat history, see this Help article.

Tap "Log in with Facebook" on your new device and transfer your LINE account.

For the steps to transfer your account, see the following Help article:

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Transferring your account with a phone number toggle
Before transferring your account with a phone number, please be sure to:

Once you've made these preparations, transfer your account by following the steps below: 
1. Tap Start.
2. Select your country, enter your phone number, and tap the arrow.
3. Enter the six-digit verification code (on Android devices, this code will be entered automatically).
4. Tap Yes, that's my account.
5. Enter your password, then tap the arrow > OK.
6. Choose whether or not to add friends from your contacts, then tap the arrow.
7. Choose whether or not to restore your chat history. 
8. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.

If your phone number will change when you transfer your account, see this Help article.

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Transferring your account with a different phone number toggle
Before you transfer your LINE account with a phone number that's different from your registered one, please be sure to:

Once you've made these preparations, transfer your account by following the steps below: 
1. Tap Start.
2. Select your country, enter your phone number, and tap the arrow.
3. Enter the six-digit verification code (on Android devices, this code will be entered automatically).
Note: If you see a message that says "Welcome back, [name]!" after entering the verification code, tap No, that's not me.
4. On the "Already have an account?" screen, tap Yes, transfer my account.
5. Select a login method, enter the phone number or email address registered to your account, and tap the arrow.
6. Enter your password and tap the arrow.
7. Continue verification on the "How to finish transferring your account" screen.
8. Confirm the account that is displayed and tap Log in.
9. Choose whether or not to add friends from your contacts, then tap the arrow.
10. Choose whether or not to restore your chat history.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screens mentioned in steps 7 and 11 won't appear.

Related Help articles:

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Transferring your account if your phone number has changed toggle
Please see the information below for your situation.

If you can still use LINE on your previous device:
Change your registered phone number and transfer your account.
Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

If you don't have your previous device and didn't set a password for your LINE account:
In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:
You may be able to transfer your account by referring to this Help article.

If you forgot your password:
You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

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Issues when transferring your account

I haven't received my password setup code toggle
Your password setup code will be sent in a chat message to the LINE account you're trying to transfer. Please start LINE on your previous device and check the password setup code in the message you received.
Note: If you're using the LINE account you want to transfer on LINE for PC or iPad in addition to your smartphone, you can also check for the chat message there.

If you can't confirm the password setup code, there will be no way to transfer your LINE account. In this case, please sign up for a new account.

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Issues with transferring your account toggle
If your account is not successfully transferred, your friends, groups, and other data will be deleted.
Note: For more information about your friends and groups disappearing after transferring your account, see this Help article.

Even if your account data is lost, we may be able to transfer your purchased stickers and some other types of paid items if you contact us. To do so, please create a LINE account and send an inquiry from the following link:


The following can be transferred:
• The right to use your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
• Your Credit balance purchased from LINE STORE

Note: Any account data that is not mentioned above (including your friends, chat history, and groups) cannot be transferred.

If you lost LINE Game items or data, please send an inquiry from within the relevant game app.

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I get an error when I enter my email address or password toggle
Please make sure that:
• Your password doesn't include any unnecessary spaces.
• You entered only half-width characters.
• You didn't accidentally enter a similar looking character.
For example:
- 1 (one), I (capital 'i'), and l (lower-case 'L')
- 0 (zero), o (alphabet 'O')
- 9 (nine), q (lower-case 'Q')
• You entered the password correctly.

If you've checked everything above but still see an error message, please try resetting your password and then entering it again.
Note: You will not be able to reset your password if you didn't register an email address to your LINE account.

For the steps to reset your password when transferring your account, please see this Help article.

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I get an error when I try to transfer my account toggle
Please see the instructions below the relevant error message that appears when you try transferring your account.

• Unable to sign up.
• An unknown error occurred. Please try again later.
• Verification is temporarily blocked. Please try again later.
Try again one to two days after the error occurs.

• Invalid password.
• We couldn't find any accounts registered to the email address you entered.
• Please enter a valid email address.
• Invalid email address or password.
Please refer to this Help article for details.

• Invalid phone number.
Please refer to this Help article for details.

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I got an error when I tried to transfer my account by selecting Log in with Facebook toggle
If you select Log in with Facebook and you see the error message "Failed to connect with external services. Please try again later," it's possible that the Facebook account you tried to log in with was different from the one registered to your LINE account. Please try logging in again after checking your Facebook account registered to LINE.

If you see this error message even though you didn't enter your Facebook login information, log out of your Facebook account from your device's web browser and the Facebook app, then try logging in with Facebook again.

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I got an invalid phone number error toggle
If the error "Invalid phone number" appears, please wait 24-48 hours from the last time the error appeared before trying again.

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My friends and groups disappeared when I tried to transfer my account toggle
If your friends and groups disappeared after transferring your account, it means that you did one of the following:

• Created a new account instead
• Transferred a different account by mistake

In either of the above cases, the account you had been using before will become inaccessible, and your data (including your friends and groups) will be deleted. We're sorry to say that this data cannot be restored.
Note: The same phone number and Facebook account can't be registered to multiple LINE accounts. If you use a phone number or Facebook account that’s already registered to LINE to create a new account or transfer a different one, the previous registration will be undone and the old account will become inaccessible.

Even if your old account data is lost, you can still continue using your purchased items, LINE Pay balance, LINE Points, and other billing information. For the steps to redownload your purchased items, please see this Help article.

For other issues with Timeline or Home, try the general solutions in this Help article.

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