LINE

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FAQs

What should I do if I forgot my password? toggle
The steps differ depending on the type of device you are using LINE on.

If you signed up for your account from the PC version of LINE
Reset your password by following the steps below:

1. Start the PC version of LINE.
2. Click Reset Password on the bottom of the login screen.
3. Enter your registered email address and click OK.

If you don't receive the password reset email, see here.

If you signed up for your account from the smartphone version of LINE
Please reset your password from the smartphone version of the app.


You can also reset your password from the PC version of LINE by following the steps below: 
1. Start the PC version of LINE.
2. Click Reset Password on the bottom of the login screen.
3. Enter your registered email address and click OK.

If you don't receive the password reset email, see here.

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How to scan a QR code toggle
Please check the following for the steps on each device.

For Android, iOS, and Windows Phone
To scan a QR code, from the Menu tab > tap Add Friends > QR Code.

For BlackBerry, Nokia, and FireFox
The QR Code scan feature is not available for these versions of LINE. 
Please login using your email address.

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Cannot read QR codes toggle
Move your device closer to the QR code. Make sure the entire QR code fills the screen.

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Nothing happens after I scan the QR code and click Log in toggle
Please try loging in once again with the QR code after force quitting the LINE app on your smartphone and restarting your device. If you are still unable to log in, please try switching off Wi-Fi and log in using a 3G or 4G connection.

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Which versions of LINE can I use on PC? toggle
You can use the following versions of LINE on PC. The versions of LINE available to you will vary depending on your OS, so make sure to only check the information relevant to the OS you're using.

Windows 7
Windows version of LINE
Chrome version of LINE

Windows 8.1
Windows version of LINE
Chrome version of LINE

Windows 10
Windows version of LINE
Windows 10 version of LINE
Chrome version of LINE

Mac
Mac version of LINE
Chrome version of LINE

You can download LINE here.

Note: You need to download the Google Chrome browser in order to install the Chrome version of LINE.

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