General solutions for issues with LINE
If you're having issues with LINE, first see if there are issues with the version of LINE you are using by checking the following Help content.
If there is nothing wrong with the version of LINE you're using, please try the following troubleshooting tips for the platform you use LINE on.
Windows/Mac
• Uninstall LINE for Windows/Mac and then reinstall it.
• Restart your Windows PC or Mac.
• Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.
• Disable any resident or customization software, such as WindowBlinds.
Chrome
• Uninstall LINE for Chrome and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, try updating the OS as well.
• Stop all applications running in the background and disable browser extensions.
• Delete your cache and browsing history.
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Our Help articles are like a user guide for LINE. They answer questions about not only configuring LINE settings, but also about solving issues in an easy-to-understand manner.
To make the answers you're looking for easy to find, we have FAQs that answer common inquiries and a search box at the top of the page to enter your questions or relevant keywords and bring up potential answers.
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- We cannot respond to comments received from this form.