LINE

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LINE crashes or doesn't start toggle

If LINE closes suddenly (crashes) or doesn't start, try the following troubleshooting tips.

 

• Update the LINE app.

Issues may occur on older versions of the app. Update to the latest version here.

 

• Restart your PC.

Some issues can be resolved by restarting your device.

 

• Update your OS.

Issues may occur on older OSes. To check if there is a newer OS version available, go to Start > Settings > Update & Security.

 

• Check your security software.

Temporarily disable any security software you have (e.g. antivirus, firewall) and check if you can use LINE.

 

• Delete any unnecessary apps and data.

Your PC and the LINE app may not work as intended if your PC doesn't have enough storage space. Try using LINE again after deleting unnecessary data and freeing up some space.

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Login and performance issues toggle
If you're having login or performance issues, first check which version of LINE you can use on your PC here, then try the following:

LINE for Windows and Mac
• Uninstall LINE for Windows or Mac and then reinstall it.
• Restart your computer. 
• Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.
• Disable any resident or customization software such as WindowsBlinds.

LINE for Chrome
• Uninstall LINE for Chrome and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, please also try updating the OS.
• Disable background internet connected apps and extensions.
• Delete your cache and browsing history.

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I forgot my password toggle
If you forgot your registered password, there is no way to check it. Please change your password on the smartphone version of LINE.
Note: After setting your new password, be sure to keep it safely so you don't forget it.

1. Start the smartphone version of LINE.
2. Tap the Home tab > Settings > Account.
3. Tap Password.
4. Enter your new password, then tap Change password.
Note: In some cases, you may be required to enter your smartphone's unlock method.

If you're trying to transfer your account and don’t have access to your old device, see this Help article.

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An identity verification code appears toggle
We have added enhanced security to LINE for PC to prevent unauthorized LINE logins.

If you see a verification code when you log in to LINE for PC, you will need it to verify your identity on the smartphone version of LINE.

To verify your identity:
1. Start LINE for PC.
2. Log in using your email address or the QR code option.
Note: The verification code will appear on LINE for PC after entering your email address and password or scanning the QR code.
3. Start LINE on your smartphone and enter the verification code that appears on LINE for PC.

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Versions of LINE that can be used on PCs toggle
The following versions of LINE can be used on PCs.
Note: The version you can use depends on your OS.

Windows
• LINE for Windows
• LINE for Chrome

Mac
• LINE for Mac
• LINE for Chrome

You can download LINE here.
Note: You need to download the Google Chrome browser to install LINE for Chrome.

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