I'm not receiving the password reset or email address registration completion email
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If you don't receive the email sent from LINE when you register an email address or reset your password, it may have been placed in a folder (e.g. spam folder) other than your inbox. Use the search feature and check all of your email folders.
The following are examples of email subject lines from LINE.
- LINE Email Address Verification Message
- [LINE] Password reset for LINE
If you've checked the information above, but still cannot find the email from LINE, check the following information that matches your situation in order.
1. Check if an email address is registered to LINE
The password reset email is sent to the email address registered to LINE. You can
confirm your registered email address by tapping the Home tab > 
> Account > Email
address.
If you're in the middle of transferring your LINE account
If you can't use LINE on your previous device, you will be unable to check your registered email address or reset your password.
If you've linked a Google account or Apple ID to your LINE account, transfer your account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID, you will be unable to transfer your account.
In this case, please create a new LINE account.
2. Check if you entered your email address correctly
Avoid common mistakes when entering your email address by making sure of the following.
- Similar characters weren't accidentally mixed up (e.g. the letter "o" and the number "0" or uppercase i "I" and lowercase L "l").
- Uppercase and lowercase characters were entered correctly.
If you see an error message, it may be for one of the reasons below.
- You used full-width alphanumeric characters.
- There were extra spaces included.
- You used more than one dot in a row (e.g. ab..cd@example.com).
- You used a hyphen at the beginning (e.g. -abcd@example.com).
- There was a dot just before the @ sign (e.g. abcd.@example.com).
Be advised
- If you repeatedly request a verification code when resetting your password, your account may become temporarily restricted.
- If your account is restricted, check all of the information in this Help article, and try resetting your password again after 24 hours have passed.
3. Check your email settings
If you have any email filters in place, please disable them for now. (This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.)
If you have domain filters in place, please add "line.me" to your list of accepted domains.
4. Have the email resent
After checking the information above, request to have the email sent again.
If you're resetting your password
Tap Forgot your password?.
If you're registering an email address
Tap Resend verification code.
