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Changing your email address and password

Changing your email address toggle
You can change your email address by following the steps below: 

1. Tap More > Settings > Account.
2. Tap Email address > Change your email.
3. Enter a new email address, then tap OK.
4. Enter the verification code or tap the URL in the email that was sent to you.
4. Select Verify email address.

Note:
- If you can't register your email address, make sure you didn't enter any empty spaces.
- If your device is locked with a passcode or Touch ID, you will have to enter it when you change your email address.

For a video guide, see here.
Note: If the video doesn't play, try opening the link with a different browser.


If you forgot your password, see here.
If you are not receiving the email address verification email, see here.

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I'm not receiving the password reset email toggle
If you did not receive the password reset email, please check the following:

1. Was your registered email address entered correctly?
2. Did you enter a different email address from the one you registered?
3. Was the email sent to your spam, junk, or other folders?
4. Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers, etc.
5. Do you have settings in place to only receive emails from certain domains? If so, please add “naver.jp” to your list of accepted domains.
6. Does the email address you are using comply with RFC standards? The following are examples of email addresses that do not comply with RFC standards.
- Addresses with a dot (.) right before the @ symbol
E.g. abcd.@xxx.com
- Addresses with consecutive dots (.)
E.g. ab..cd@xxx.com
- Addresses that begin with a hyphen (-)
E.g. -abcd@xxx.com
7. Are you repeatedly trying to request a password reset email within a short period of time? If you are locked out of your account, please wait 24 hours before attempting once again.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. 

Please tap the link below from within the LINE app of the relevant account.

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Apply to cancel registered email address toggle
You can change your registered email address and password yourself from LINE versions 6.9.0 and later.


If you're using a version of LINE earlier than 6.9.0, you'll have to apply to cancel your email address.

To cancel your registered email address:
We will cancel the email address and password registered to your account. Please note that we will only cancel your email address and password. Things such as your friends, chat history, and purchase history will not be deleted.

To register an email address and password after your previous one is canceled:
You will have to register a new email address and password yourself after we cancel your email address.


If you are unable to access the relevant LINE account, you will not be able to register an email address or password after we cancel your previous email address. In this case, you will not be able to transfer your LINE account using an email address and password. If you have plans to change your device, please keep this in mind.

Note: You can only register an email address or password from the smartphone version of LINE. You cannot register an email address from the PC version.

To apply to remove your registered email address:
Be sure that the owner of the LINE account in question contacts us with the following steps from the account with the registered email address they want to cancel. If you are unable to access the relevant LINE account, you will not be able to apply to cancel your registered email address.

1. Start LINE and tap More > Settings > Help.
2. Tap Check/change registered information > Email address & password.
3. Tap I can't use my registered email address and I forgot my password under "Check your email address and password."
4. Tap Apply to cancel registered email address.
5. Answer the questions and tap SEND.

We will require some time to confirm all details to cancel your email address. Once the cancellation has been completed, we will contact you at the email address indicated in the Reply Email field on your contact form.

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