LINE

Registering an email address to your LINE account makes it possible for you to reset your password in case you forget it. To register, change, or check your email address, refer to the following sections.

There are a few reasons why you may not be receiving the email to reset your LINE password or the email to finish registering your email address.

Useful info

You will be restricted from registering your email address for a certain amount of time if you repeatedly have a verification code sent. In this case, please try again after at least 24 hours have passed.

To resolve the issue, please check all of the following details.

1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. You won't receive a password reset email if you don't have an email address registered to LINE. When you register an email address to LINE, you're sent an email containing a verification code with "LINE Email Address Verification Message" as the subject line.

Email address registration is completed by entering the verification code contained in the above email or tapping the enclosed link.

If you received an email with the above subject line and registered the email address to LINE, please enter the email address you received the above email at.

If you haven't received or can't confirm the email, it's possible you don't have an email address registered to LINE. If you don't remember your password and you don't have an email address registered, you won't be able to log in with your phone number. In this case, please try another login method.

2. Check if you entered your email address registered to LINE correctly. 

If the email address you entered is different from your email address registered to LINE, you won't receive the reset email. Enter your email address correctly while making sure that:

• You are careful entering characters that are similar (e.g. the letter "o" and the number "0").

• Uppercase and lowercase letters are entered correctly.

If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:

• You used full-width alphanumeric characters.

• There were spaces included.

• You used more than one dot in a row (e.g. ab..cd@example.com).

• You used a hyphen at the beginning (e.g. -abcd@example.com).

• You used a dot just before the @ sign (e.g. abcd.@example.com).

3. Check all of your email folders.
Check if the password reset email with "[LINE] Password reset for LINE" as the subject line, was misplaced in your spam folder or other non-inbox folder.

4. Check your email settings.
If you have filters in place, such as ones that block emails containing URLs or block emails from PCs, please try disabling them.

If you have domain filters in place, please add "line.me " to your list of accepted domains.

5. Resend the email.
After you check the potential issues above, send the password reset email again, and check if you receive it. If you don't receive the email, you won't be able to log in with your phone number. In this case, please try another login method.