LINE

Checking/changing your email address and password

Checking your registered email address toggle
You can check your registered email address from the app by following the steps below:

1. Tap More > Settings > Account.
2. Tap Email address > Change your email.
3. Your email address will appear below the email address entry field.

If you are viewing this article on your smartphone, tap here to move to the Account settings screen.

If you haven’t registered an email address, see here.
If you wish to change your email address, see here.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. From the Friends or More tab, tap Settings > Account.
2. Tap Password.
3. Enter your new password two times, then tap OK.
Note: If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, please see this Help article.

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Changing your email address toggle
From LINE version 6.9.0 or later, you can change your registered email address by following the steps below.
Note: If you're using a version earlier than 6.9.0, please update the app to the latest version here.

1. From the Friends or More tab, tap Settings > Account.
2. Tap Email address > Change your email.
3. Enter a new email address, then tap OK.
4. Enter the verification code or tap the URL in the email that was sent to you.
5. Tap Verify email address.



Note:
- If you are unable to register your email address, make sure you didn't enter any extra spaces.
- If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your email address.

For help with not receiving the email address verification email, see here.

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I'm not receiving the password reset email toggle
If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains? If so, please add "line.me" to your list of accepted domains.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. Please tap the link below from within the LINE app of the relevant account.

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