LINE

Notification issues

I got a notification but didn't receive any messages toggle
After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, try the following troubleshooting tips.

• Go back to the list of chats and then reopen the chat room you're having issues with.
• Restart your device.
• Update the LINE app to the latest version here.
• Check or disable any web limiting or filtering services you may have in place.
Note: Consult your mobile service provider for more information about web limiting and filtering services.

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Notifications are delayed or not received toggle
See the following Help articles and make sure your LINE notification settings are configured correctly.


If your notification settings are correctly configured and you're still having issues, try the following troubleshooting tips.

• Make sure you're using a strong network connection.
• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app to the latest version here.

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Issues with notification sounds and vibrations toggle
First, check if the setting for your notification sounds is configured correctly.


Please understand that on some devices, the default sound may be used instead.

If you're still having trouble after checking the information above, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app to the latest version here.

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Issues with the appearance of the "N" mark and notification badges toggle
Depending on the strength of your network or Wi-Fi connection, the badge icon may be delayed or not appear at all.

Usually, the badge or "N" icon will stay displayed until you start the app or check any new information that's been added.

If badge icons are not showing up properly, try the following troubleshooting tips.

• Delete any unnecessary apps and data on your device.
• Restart your device.
• Update the LINE app to the latest version here.

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I have notifications turned on but I'm not receiving them toggle
If you're not receiving LINE notifications, please refer to this Help article

If you're still not receiving notifications after checking the Help article above, it means that the issue is not with LINE and must be with Apple's push notification service (APNs).

In this case, we will work with Apple to help find a solution for the issue. In the meantime, try offloading and reinstalling the LINE app to see if it fixes the problem.

To offload and reinstall LINE:
1. On your phone, tap Settings > General > iPhone Storage.
2. Tap LINE in your list of apps.
3. Tap Offload App > Offload App.
Note: Only the app will be offloaded and your data will remain intact.
4. After offloading the app, tap Reinstall App.

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