LINE

FAQ

I receive the message “The account you are trying to add cannot accept any more friends.” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends.” appears when you try to add a user, it means they cannot be added as a friend because they have already been added by too many other users.

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Automatically adding friends from your contacts toggle
If you want to auto-add the contacts saved on your phone as friends, follow the steps below to configure your settings on your device and LINE.

To configure the privacy settings on your device:
1. Go to your device's Settings > Privacy > Contacts.
2. Turn LINE ON.

To auto-add friends on LINE:
1. Go to the Home/Friends or More tab and tap Settings.
2. Tap Friends.
3. Turn Auto-add friends ON.
Note: If Auto-add friends is already turned ON, tap the refresh icon next to the last auto-add date to manually sync your contacts.

Tap here to open the Settings menu from your smartphone.

If your contacts weren't added to your friend list, see this Help article.

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Re-adding deleted friends toggle
To re-add friends that you deleted, you need to add them manually via ID/phone number search or QR code.
Note: After you've deleted friends, you cannot add them again using the Auto-add friends feature. This includes going to the Home/Friends or More tab > Settings > Friends and tapping the refresh icon next to Last auto-add

Please add them again by searching for their LINE ID or phone number, or using a QR code.

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My friend's account appears, but a different person is using it toggle
If you synced LINE with your device’s contacts, your friend list on LINE will use the names registered in your device.
Note: When you open a friend's profile pop-up on LINE, the display name that they set will appear in a smaller font under their name from your contacts.

For this reason, if a phone number registered in your device's contacts was canceled or entered incorrectly, the LINE account belonging to the current owner of that phone number will appear under your friend's name in your friend list.

Please contact your friend via a method other than LINE to confirm their phone number if you are having any of the following issues.

Issues occurring on your device:
• A different account appears in your friend list under your own name
Check whether an old phone number is registered under your name in your device's contacts.

• Someone who doesn't use LINE appears in your friend list
Make sure the person's phone number is correct and current in your device's contacts list.

• The name of someone in your friend list suddenly changes
Check whether you changed their registered name in your device's contacts list.

• You meant to chat with a friend registered in your device's contacts list, but it was actually someone else
Check whether you've registered multiple phone numbers for your friend in your device's contacts.

Issues occurring on other people's devices:
• Your friend sees you on LINE even though you don't use the service
Check whether your old phone number or other information is registered in the contacts on your friend's device.

• Someone you don't know sees you on their LINE account when you register a newly contracted phone number
The previous owner of the phone number may be registered in the contacts of the device belonging to the unknown user.

• Your friend sees duplicates of your account on their LINE account
Check whether your old phone number or other information is registered under your name in the contacts on your friend's device.

If unknown users already appear in your friend list, please delete them after hiding or blocking them. For more information on removing friends, see this Help article.

If you're still having an issue after you've confirmed everything above, your device information may not be synced with the information on LINE's servers. For more information, see this Help article.

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My friends don't appear toggle

If all of your friends have stopped appearing

You may have minimized your friend list. Please tap the light gray bar that says "Friends (number)" on the Friends tab to display them all again.

 

If only some of your friends have stopped appearing

It may be for one of the following reasons:

• They deleted their accounts

• You blocked, hid, or deleted their accounts

 

For the steps to unblock an account, see here

For the steps to unhide an account, see here.

Note: You cannot undo deleting a friend. In this case, please add them again.

 

If your friends and groups disappeared after transferring your account, see this Help article.

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I have Auto-add friends turned ON, but my contact wasn't added toggle
If you have Auto-add friends turned ON but one of your contacts wasn't added to your friend list on LINE, check the information below.

Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned OFF the "Allow others to add me" setting.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.

Your LINE account settings
The contact might have been added to your Hidden accounts or Blocked users list.

To check:
1. Go to the Home/Friends or More tab and tap Settings.
2. Tap Friends.
3. Tap Hidden accounts or Blocked users.

If your contact appears in one of these lists, tap EditUnhide or Unblock.
Note: You won't be able to check your contact's account if it was removed from the Hidden accounts or Blocked users list. In this case, add them manually.

If your contact is still not automatically added to your friend list after checking the above, see this Help article and add them manually.

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