LINE

Help

Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends.” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends.” appears when you try to add a user, it means they cannot be added as a friend because they have already been added by too many other users.

Was this page helpful?

Yes No

I can't add friends using ID Search toggle
If you're not able to add friends using ID search, please check the settings below.

If your friend can't find you:
1. Tap More > Settings > Profile or Edit profile.
2. Turn ON "Allow others to add me by ID".
You can also go to the profile screen here.

If you can't find your friend:
Your friend may not have turned on "Allow others to add me by ID". Please ask them to check their settings.

To prevent the username search feature from being abused, the feature will temporarily be suspended if a username is searched for (or the wrong ID is entered) too many times. Please understand that we cannot provide any details about how long accounts are suspended for due to security reasons.

Was this page helpful?

Yes No

I can't add friends using "Shake it!" toggle
When using the "Shake it!" feature, your friend will not be added until “Friend Added!” appears after both you and your friend tap Add. Please see the following if you are having trouble adding friends using “Shake it!”.

Note: You need to turn on Location Services or GPS to use “Shake it!”. If your location is not shown correctly after doing so, please try restarting your device.

If you are using an iOS device, please also check your privacy settings by following the steps below:

1. On your device, go to Settings > Privacy > Location Services.
2. Tap LINE, then select While Using the App.
Note: If you cannot find LINE in Location Services, please restart your device. 

To add friends using “Shake it!”
1. Go to More > Add Friends.
2. Tap Shake it!.
3. Shake your phone with your friend at the same time, or just tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.
6. Check that “Friend Added!” appears.

Tap here to open the Add Friends menu from your smartphone.

Was this page helpful?

Yes No

I can't add friends using QR code toggle
If you are unable to scan a QR code, please ask your friend to go to More > profile icon > My QR code, tap the icon at the top right of the page, then select Generate new QR code.

Was this page helpful?

Yes No

Help Center