Issues
Creating/transferring a LINE account
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If the error "Invalid phone number" appears, please wait 24-48 hours from the last time the error appeared before trying again.
For the steps to change your registered phone number on LINE to a number from a different country, see this Help article.
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Some devices automatically enter the verification code that is sent via SMS.
If you can see your friends and chats lists after starting LINE, it means your account has been successfully verified.
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If you didn't receive the password reset email, please check the following:
• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or another folder?
• Do you have spam filters set in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains?
If so, please add "line.me" to your list of accepted domains.
• Your registered email address does not conform to existing RFC standards. This includes email addresses with:
- A dot (.) just before the @ sign: abcd.@example.com
- More than one dot in a row: ab..cd@example.com
- A hyphen at the beginning: -abcd@example.com
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If you get an error when you try transferring your LINE account, the method to troubleshoot your issue will differ depending on the error.
See the following information for details.
• Unable to sign up.
• An unknown error occurred. Please try again later.
• Verification is temporarily blocked. Please try again later.
• Invalid phone number.
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