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In order to be able to restore your chat history after changing devices, you need to back it up beforehand.

Before backing up your data, make sure you have:

• LINE version 6.4.0 or later

• iOS 8.1 or later

• iCloud Drive turned ON

Important: Images and stickers sent in chats cannot be backed up or restored. If there are images you do not want to lose, you can save them in an Album or Keep.

Check here for a tutorial video with the steps to back up your chat history.

To back up your chats:

1. Go to More > Settings > Chats.

2. Tap Chat history backup > Back up now.

See here for steps to restore your chat history.

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Backing up chats as text files (iOS) toggle

You can save chats as text files.

Note: You cannot restore your chats by saving them with the steps below.

To save a chat:

1. Select a chat.

2. Tap the V icon at the top right of the screen > Settings.

3. Tap Export chat history and choose how you want to send the file.

If you want to restore your chats, you need to first create a backup by following the steps in this Help article.

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Restoring chats (iOS) toggle

You must turn iCloud Drive ON before logging in to LINE in order to restore your chats. If you have already logged in, please reinstall the LINE app.

Note:

- You cannot restore your chats from the LINE app's settings.

- Images and stickers sent in chats cannot be restored.

To restore your chat history:

1. Turn iCloud Drive ON.

2. On your new device, transfer your account by tapping Log in on the startup screen.

3. If the screen to restore your chat history appears, tap Restore chat history from backup.

To change your iCloud Drive settings:

1. From your iOS device, tap Settings > your name at the top of the screen.

2. Tap iCloud > turn iCloud Drive ON.

3. Turn LINE ON.

Note:

- Make sure to log in to iCloud with the Apple ID you used to back up your chat history.

- Your display may differ depending on your OS version.

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Searching messages inside a chat room toggle

You can now search for messages in a chat room from LINE version 7.6.0.

To search through messages in a chat room:

1. Tap the V icon at the top right > Search.

2. Enter what you want to search for in the Messages field.

You can also search through messages for a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search through messages in all of your chat rooms, please see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle

No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Searching all of your chat messages toggle

You can search all your chats and messages for keywords by following the steps below:

1. Tap the search box at the top of the Chats screen.

2. Type what you're looking for in the box.

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Backing up and restoring chat histories toggle

If you don’t back up your chat history beforehand, it will be deleted when you transfer your account after changing devices.

As chats are stored on your device, you’ll need to back them up before changing to a different one.

Important: You can only transfer your chats between devices running the same OS.

iOS users

You can use iCloud to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

Android users

You can use Google Drive to back up your chats. For more details on how to back up and restore your chats, please see this Help article.

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Chat History