Help Center

I can't restore my chat history from iCloud toggle

If you're having issues restoring your chat history from iCloud, try the troubleshooting tips below.

Note: If you want to back up and restore from iTunes, please do so at your own risk.

• Update the OS of the device you want to restore your chat history on to the latest version.

• Restart your device.

• Sign in to iCloud.

• Uninstall the LINE app and then reinstall it from the App Store.

• Transfer your LINE account.

• Tap Restore chat history from backup.

Important: If you back up your chat history on a new device, the backup file will be overwritten without any chat history and cannot be restored.

If you've tried everything above but are still unable to restore your chat history, it may not have been backed up properly. Unfortunately, there will be no way to restore your chat history if it has been lost for any reason.

Please understand that backups and restorations made with iTunes or iCloud are not part of the LINE service, so we cannot offer support or guarantee that you’ll be able to recover your chat history properly.

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Copying chat messages toggle

You can copy a chat message using one of the methods below.

To copy an entire chat message:

Tap and hold the chat message you want to copy, then tap Copy.

To copy part of a chat message:

1. Tap and hold the chat message you want to copy, then tap Select and copy.

2. Choose the part of the message you want to copy.

3. Tap Copy.

You can paste the chat message you copied by tapping a message text box, note, or other place to enter text > Paste.

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Searching all of your chat messages toggle

You can search all your chats and messages for keywords by following the steps below.

1. Tap the search box at the top of the Chats screen.

2. Type what you're looking for in the box.

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Manually backing up chats to iCloud toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

To manually back up your chats to iCloud, follow the steps below.

Note: For information on enabling auto-backup, see this Help article.

1. From the Home tab, tap Settings > Chats.

2. Tap Chat history backup > Back up now.

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Backing up and restoring chat histories toggle

If you're an iOS user:

You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:

You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Searching messages in a chat toggle

To search the messages in a chat:

1. Tap the search icon at the top of the chat screen.

2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Can I transfer my chat history to a device running a different OS? toggle

No, you cannot transfer your chat history between devices running different OSes (e.g. Android to iOS or vice versa).

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Backing up chats as text files toggle

You can save the messages in a chat as a text file by following the steps below.

Note: You cannot restore your chat history on LINE from a text file backup.

1. Tap the menu icon at the top of the chat screen > Other settings.

2. Tap Export chat history and choose how you want to send the file.

For information on how to restore your chat history when transferring your account or reinstalling LINE, see this Help article.

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Restoring chats on iOS toggle

To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.

Note:

- You cannot restore your chats from the LINE app's Settings.

- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:

1. Turn iCloud Drive ON.

2. Transfer your LINE account to a new device.

3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.

Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.

1. From your iOS device, tap Settings > your name at the top of the screen.

2. Tap iCloud > turn iCloud Drive ON.

3. Turn LINE ON.

Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Deleting your chat history toggle

To delete the history for all your chats:

1. From the Home tab, tap Settings > Chats.

2. Tap Delete data.

3. Check the option for All chat data > tap Delete selected data > Delete data.

To delete a specific room’s chat history:

1. From the Chats tab, select a chat room > tap the menu icon > Other settings.

2. Tap Delete chat history > Delete.

Important: Deleted messages cannot be restored.

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Automatically backing up chats to iCloud toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

To automatically back up your chats to iCloud, follow the steps below.

Note:

- Auto-backup is available on iOS 13 and later.

- For information on manually backing up your chats, see this Help article.

1. Tap the Home tab > Settings > Chats.

2. Tap Chat history backup > Back up how often.

3. Turn ON Enable auto-backup.

4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device is plugged into an outlet.

• Your device is connected to the internet.

• The Background App Refresh setting on your device is ON.

Note: For details on how to turn ON Background App Refresh see this link.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article.

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Backing up chats to iCloud toggle

If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:

• Turn iCloud Drive ON.

• Update LINE and iOS to the latest versions.

Note:

- Auto-backup is available on iOS 13 and later.

- Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to iCloud.

Manually back up chats to iCloud

Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to iCloud

Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or iCloud drive. Be sure to regularly check how much free space you have and whether your chats were successfully backed up or not. For information on how to check your free space, see here.

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I received a notification saying an auto-backup to iCloud failed toggle

If an auto-backup fails because you don't have enough free space on iCloud or your device, the LINE official account will send you a chat notification.

Note: You will not receive a notification if an auto-backup fails for another reason.

If you receive this kind of notification, or if periodic backups on the LINE app haven’t been completed, make sure that you have enough free space on iCloud and your device, then see if next scheduled auto-backup is successfully completed. For information on how to check your free space, see here.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

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