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Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

 

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

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I got a login notification from the LINE official account toggle
The message you received is from the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a message is sent when your account is transferred or tries to log in to LINE services.

If you received a notification but don't remember logging in, please check the following.

• If you can use LINE
Someone else may be trying to log in using the information registered to your LINE account.

To prevent others from logging in to your account, please change your password. For more information, see this Help article.

If you're still receiving messages after changing your password, please change the email address registered to your LINE account. See this Help article for more information.

• If you cannot use LINE
Your LINE account may have been stolen by a third party. Please contact us via the Inquiry Form.

The content of the notification message will differ depending on what your account is trying to do. For more information, please see the following Help articles.





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Setting URL previews toggle
To show URL previews for links shared in chats: 
1. Tap the Home tab > Settings > Chats.
2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.
Note: In order to generate URL previews, links shared in chats are also sent to LINE's servers.

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Setting chat wallpaper toggle
To set a chat room's wallpaper: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Chat wallpaper.
3. Choose one of the options to set a wallpaper.

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Reporting chats toggle
You can report a user for sending spam or problematic messages from inside a chat.
Note: If you report someone, they won't be notified that you did so.

To report a chat: 
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Report.
3. Select your reason for reporting the chat, then tap Agree & send. 

We will investigate the matter based on your report. If we find that the user has violated our Terms and Conditions, we will take appropriate action.

Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.

For the steps to report a post on Timeline, see this Help article.

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Taking screenshots of chats toggle
To take a screenshot of a chat:  
1. Tap and hold the first chat message you want to include in the screenshot.
2. Tap Capture.
3. Tap the last message you want to appear in the screenshot.
Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.
4. Tap Capture.

After taking a screenshot, you can edit it with the doodle feature and save it to your device.

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Making LINE more efficient toggle
When you use LINE regularly, cached data and data from your chats start to build up. This data can cause the app to run slowly, so we recommend deleting it on a regular basis. 

To delete the LINE app's cached data:
1. Tap the Home tab > Settings > Chats.
2. Tap Delete data > Cached data.
3. Tap Delete selected data > Delete data.
Note: You can also choose to delete photos, voice messages, and files that were sent in your chats.

To delete data from individual chats:
1. On the Chats tab, tap the chat you want to delete data from.
2. Tap the menu icon at the top of the chat screen.
3. Tap Other settings > Delete data.
4. Tap Delete selected data > Delete data.

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Announcing sent/received chat messages, polls, or events to other members toggle
You can "announce" things like messages you sent, polls you created, and events so they permanently appear at the top of a chat.

To announce messages:
1. Tap and hold the message you want to announce.
2. Tap Announce.

To announce polls:
1. Tap "+" at the bottom of the chat screen.
2. Tap Poll and then the poll you want to announce.
3. Tap Announce > OK.
Note: The Poll feature is available in group chats and multi-person chats.

To announce events:
1. Tap the menu icon at the top of the chat screen.
2. Tap Events and then the event you want to announce.
3. Tap Set as announcement > OK.

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