Help Center

Do I need to worry about other people being able to see my chats? toggle

We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.

Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.

Was this page helpful?

Yes No

Unknown login notifications toggle

You'll receive a login notification whenever you log in to LINE, LINE STORE, or certain other services related to the LINE app.

If you received a notification but don't remember logging in, please see the information below for your situation.

• If you can use LINE:

Someone else may be trying to log in using the information registered to your LINE account. To prevent others from logging in to your account, please change your email address and password.

Changing your email address

How can I check or change my password?

• If you cannot use LINE:

Your LINE account may have been stolen by a third party. Please contact us here.

Was this page helpful?

Yes No

Setting URL previews toggle

To show URL previews for links shared in chats:

1. Tap More > Settings > Chats.

2. Turn ON the URL previews setting.

Previews will appear for links shared in chats after this setting is turned on.

Was this page helpful?

Yes No

Setting chat wallpaper toggle

To set a chat room's wallpaper:

1. From the Chats tab, select a chat room > tap the menu icon at the top right of the screen.

2. Tap Settings > Chat wallpaper.

3. Choose one of the options to set a wallpaper.

Was this page helpful?

Yes No

Reporting chats toggle

You can report a user for sending spam or problematic messages from inside a chat room.

Note: If you report someone, they won't be notified that you did so.

To report a chat:

1. Tap the menu icon at the top of the chat screen > Settings.

2. Tap Report.

3. Select your reason for reporting the chat, then tap Agree & send.

We will investigate the matter based on your report. If we find that the user has violated our Terms and Conditions, we will take the appropriate actions.

Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.

For the steps to report a post on Timeline, see here.

Was this page helpful?

Yes No

Taking screenshots of chats toggle

With LINE versions 9.5.0 and later, the "Capture" feature lets you take screenshots of chats. After taking a screenshot, you can doodle on them, share them, and save them to your device.

If you're using an older version of LINE and want to use this feature, update to the latest version of LINE here.

To take a screenshot of a chat:

1. Tap and hold the first chat message you want to include in the screenshot.

2. Tap Capture.

3. Tap the last message you want to appear in the screenshot.

Note: If you want to hide the display names and profile photos of your friends in the chat, tap Hide info.

4. Tap Capture.

Was this page helpful?

Yes No

Making LINE more efficient toggle

If you're using LINE regularly, cached data and chat data start to build up. This is one reason why the app may get bulkier or slower, so we recommend deleting such data from time to time.

To delete the LINE app's cached data:

1. Tap the Home/Friends or More tab > Settings > Chats.

2. Tap Delete data > Cached data.

3. Tap Delete selected data > Delete data.

To delete data from each chat:

1. On the Chats tab, tap the chat you want to delete data from.

2. Tap the menu icon at the top of the chat screen.

3. Tap Settings > Delete data.

4. Tap Delete selected data > Delete data.