We respect your privacy above all else, and your sent/received messages and other information are treated with the highest level of security. LINE has established strict internal rules to ensure that your messages are protected.
Nothing you send or receive can be viewed by LINE or any third parties not participating in a chat.
The message you received is from the official account operated by LINE Corporation.
As part of our efforts to strengthen security, a message is sent when your account is transferred or tries to log in to LINE services.
If you received a notification but don't remember logging in, please check the following.
• If you can use LINE
Someone else may be trying to log in using the information registered to your LINE account.
To prevent others from logging in to your account, please change your password. For more information, see this Help article.
If you're still receiving messages after changing your password, please change the email address registered to your LINE account. See this Help article for more information.
• If you cannot use LINE
Your LINE account may have been stolen by a third party. Please contact us via the Inquiry Form.
The content of the notification message will differ depending on what your account is trying to do. For more information, please see the following Help articles.
You can report a user for sending spam or problematic messages from inside a chat.
Note: If you report someone, they won't be notified that you did so.
To report a chat:
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Report.
3. Select your reason for reporting the chat, then tap Agree & send.
We will investigate the matter based on your report. If we find that the user has violated our Terms and Conditions, we will take appropriate action.
Please understand that we cannot provide details regarding the results of our investigation or any actions taken. This is in order to protect the privacy of all of our users.
When you use LINE regularly, cached data and data from your chats start to build up. This data can cause the app to run slowly, so we recommend deleting it on a regular basis.
To delete the LINE app's cached data:
1. Tap the Home tab > Settings > Chats.
2. Tap Delete data > Cached data.
3. Tap Delete selected data > Delete data.
Note: You can also choose to delete photos, voice messages, and files that were sent in your chats.
To delete data from individual chats:
1. On the Chats tab, tap the chat you want to delete data from.
2. Tap the menu icon at the top of the chat screen.