Be advised
- For inquiries related to the content of notification messages you received, please contact the relevant company via their official account or website.
- You cannot contact companies directly from this Help article.
- For requests such as redelivery, please contact the relevant delivery company via their official account or website.
About messages from the official accounts of companies you didn't add as friends
You may get notification messages from the official accounts of companies. These are messages for things like package delivery dates and fees.
A notification message will be sent if the phone number the company has on file matches your phone number registered to LINE.
About messages to verify your phone number
The message to verify your phone number is for verifying your phone number regularly (every 180 days) to confirm that the phone number registered to your LINE account is the same as your currently contracted phone number.
Note: Once verified, the message won't be sent again for 180 days.
The phone number shown in the phone number verification message is the one registered to your LINE account.
To protect your privacy, only part of your phone number is shown, along with the international calling prefix (e.g. a Japanese phone number of "070-0000-0000" would be shown as "+817****00000").
Turning off notification messages
If you don't want to receive notification messages, do either of the following.
- Turn off notification messages
-
Block the relevant official account
Note: The "LINE" official account is our system account and cannot be blocked.
Be advised
- This is a Help article about notification messages in LINE.
- You cannot contact companies directly from this Help article.
- For requests such as redelivery, please contact the relevant delivery company via their official account or website.