About notification messages
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A notification message is a feature that allows you to receive information such as delivery schedules and fees from a company's official account.
By changing your settings, you can choose whether or not to receive notification messages from all companies.
Be advised
- For inquiries related to the content of notification messages you received, please contact the relevant company via their official account or website.
- You cannot contact companies directly from this Help article.
- For requests such as redelivery, please contact the relevant delivery company via their official account or website.
How notification messages work
Companies request to send messages on LINE based on their customers' phone numbers that they have on file.
A notification message will be sent only if we can confirm the following at the time of sending.
- The phone number the company has on file matches your phone number registered to LINE.
- Your LINE account allows notification messages.
- Your LINE account has not blocked the company's official account.
For security reasons, we use a special method to convert (encrypt) the phone numbers sent to us by companies. We only use the relevant information to send messages to the correct user, and delete the information immediately after finishing confirmation.
Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.
Note: You may need to verify your identity with your phone number via an official account that we operate to have these notification messages sent to you.
Useful info
- The name of a company's official account has a gray, blue, or green icon next to it, and the type can be distinguished by the icon color.
- When you receive a notification message, check the account name, whether there is an official account icon, and the icon's color.
Changing your settings for receiving notification messages
Turning Allow LINE notification messages off will make it so you are unable to receive notification messages from any company's official account.
If you don't want to get notification messages from a certain company, please block that company's official account.
- Open LINE on the main device your LINE account is registered to.
- Tap the Home tab >
. - Tap Privacy.
- Tap Provide usage data.
Note: If this option doesn't appear on your Android device, change the device language settings and then restart the device. - Tap LINE notification messages.
- Turn Allow LINE notification messages on or off.
Be advised
- This is a Help article about notification messages in LINE.
- You cannot contact companies directly from this Help article.
- For redelivery requests, please contact the relevant delivery company via their official account or website.