To configure your general notification settings:
1. Tap the Home tab > Settings > Notifications. Note: Tap here to go to Notifications from your smartphone.
2. Turn Notifications ON.
3. Turn In-app sounds, In-app vibration, or any of the other settings ON or OFF as needed.
To configure your settings for incoming voice call notifications:
1. Tap the Home tab > Settings > Calls. Note: Tap here to go to Calls on your smartphone.
2. Turn Allow voice calls ON or OFF.
To configure your settings for chat notifications:
1. Tap the menu icon at the top of the chat screen.
2. Tap Mute or Unmute.
You can change your pop-up notification settings by following the steps below.
To show/hide message previews in pop-up notifications:
1. From the Home tab, tap Settings > Notifications. Note: Tap here to go to LINE's Notification settings on your smartphone.
2. Turn the Message previews setting ON or OFF.
Note: The profile icons of users that send you messages will appear in pop-up notifications on iOS 15 or later with LINE version 11.18.0 or later. Turn Show profile icons off to hide user profile icons in pop-up messages.
To configure how and where pop-up notifications appear:
1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.
I got a message from a company's official account that I didn't add as a friend
You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.
The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.
Notification messages let you receive helpful information without having to add the official accounts of individual companies.
Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. For the steps to change your consent settings for providing data, see this Help article.
Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.
How notification messages work
First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.
The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.
There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes details like your personal information.
Requirements for sending notification messages
Notification messages are sent when they meet the three requirements below:
• The phone number sent from the company matches one registered to an existing LINE account.
Note: We verify your phone number every 180 days for security.
• The LINE account has the Receive notification messages setting turned ON.
• The LINE account has not blocked the official account of the company sending the notification message.
If you received a message not from a company's official account but from someone you don't know, see this Help article for the steps to stop them from messaging you.