LINE

Chat history

Automatically backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance. To automatically back up your chat history to iCloud, follow the steps below.
Note:
- Auto-backup is available on iOS 13 and later.
- For information on manually backing up your chats, see this Help article.

1. From the Home tab, tap Settings > Chat history backup under Backup and transfer.
2. Tap Back up how often.
3. Select how often you want to back up your chats.

Your device will start doing auto-backups of your chats at the intervals you set if it meets all of the following conditions:
• The iOS Background App Refresh setting is turned on.
 Note: For details on how to turn on Background App Refresh, see this link.
• It's plugged into an outlet.
• It's connected to a Wi-Fi network.
• It's locked.

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more information about this notification, see this Help article.
Note: If you can't back up your chat history to iCloud or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

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Transferring your chat history (if you still have your old device) toggle
If you still have your old device, you can transfer your most recent chat history to your new device by backing it up.

Transferring your chat history to a new device running the same OS
First, check your old device to make sure that:
• iCloud is turned on.
• There is enough free space in iCloud.
• It's being used in an area with a strong network connection.

To back up your chat history:
1. From the Home tab, tap Settings > Chat history backup under Backup and transfer.
2. Tap Back up now.

If you cannot back up your chat history to iCloud, you can automatically transfer your history from the last 14 days by setting a backup PIN. See this Help article for details.

Transferring your chat history to a new device running a different OS
If your new device is running a different OS, you will not be able to transfer your chat history, even if you back it up on your old device. However, you can automatically transfer your chat history from the last 14 days if you set a backup PIN. For the steps to do so, see this Help article.


If you've already set a backup PIN, open LINE on your old device and tap the Home tab > Settings > Chat history backup under Backup and transfer > Backup PIN and display your backup PIN.

Depending on whether your new device runs the same OS as your old device, the data that can be transferred along with your account will differ. For details, see this Help article.

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About the backup PIN toggle
By registering a backup PIN beforehand, you can automatically transfer your chat history from the last 14 days when you transfer your LINE account, even if you can no longer use your old device due to loss or damage.
Note:
- To transfer your chat history in this way, you need to update LINE to version 12.13.0 or later.
- You can update the LINE app here.

To set a backup PIN:
1. From the Home tab, tap Settings > Chat history backup under Backup and transfer.
2. Tap Back up now or Create backup PIN and back up chat history.
3. Enter your backup PIN.
4. Tap the arrow.

Keep a memo of the backup PIN you set so you don’t forget it, as you'll need it to restore your saved chat history when you transfer your LINE account.

To prevent your backup PIN from being used by someone else without your permission, also make sure that it is difficult to guess.

Here are some tips for setting a hard-to-guess backup PIN:
• Don't use consecutive numbers (e.g. 123456).
• Don't use the same number repetitively (e.g. 111111).
• Don't make the PIN your birthday.

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I entered the wrong backup PIN on my new device toggle
You cannot restore your chat history with your backup PIN if you enter it incorrectly 10 times.

If you don't have any chat history backed up or you no longer have your old device and you enter your backup PIN incorrectly 10 times, there will be no way to transfer your chat history to LINE on your new device.

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I see an error when backing up my chat history toggle
If an error appears when you try to back up your chat history, check to make sure:
• You're signed in to your Apple ID. (See this Apple Support page for details.)
• iCloud is turned on.
• You're logged in to the right Apple ID.

If you've checked everything above but receive a notification that auto-backup to iCloud has failed, see this Help article.

If you can't back up your chat history with iCloud, see this Help article.

Even if you're unable to back up your chat history, you can restore your history from the last 14 days if you set a backup PIN beforehand. For the steps to do so, see this Help article.

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I can't restore my chat history from iCloud toggle
If you're having issues restoring your chat history from iCloud, try the troubleshooting tips below.
Note: If you want to back up and restore from iTunes, please do so at your own risk.

• Update the OS of the device you want to restore your chat history on to the latest version.
• Restart your device.
• Sign in to iCloud.
• Uninstall the LINE app and then reinstall it from the App Store.
• Tap Restore chat history from backup.

Important: If you back up your chat history on a new device, the backup file will be overwritten without any chat history and cannot be restored.

If you've tried everything above but are still unable to restore your chat history, it may not have been backed up properly. Unfortunately, there will be no way to restore your chat history if it has been lost for any reason.

Please understand that backups and restorations made with iTunes or iCloud are not part of the LINE service, so we cannot offer support or guarantee that you’ll be able to recover your chat history properly.

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Copying chat messages toggle
You can copy a chat message using one of the methods below.

To copy an entire chat message:
Tap and hold the chat message you want to copy, then tap Copy.

To copy part of a chat message:
1. Tap and hold the chat message you want to copy, then tap Select and copy.
2. Choose the part of the message you want to copy.
3. Tap Copy.

You can paste the chat message you copied by tapping a message text box, note, or other place to enter text > Paste.

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Searching LINE (for friends, chats, messages, groups, etc.) toggle
To search LINE:
1. Tap the search field at the top of the Home or Chats tab. 
2. Enter what you want to search for in the text box.
Note: To get the best search results, enter a keyword that's at least two characters long.

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Manually backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

To manually back up your chats to iCloud, follow the steps below.
Note: For information on enabling auto-backup, see this Help article.

1. From the Home tab, tap Settings > Chat history backup under Backup and transfer.
2. Tap Back up now.
Note
- If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
- If you can't back up your chat history to iCloud or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

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Backing up and restoring chat histories toggle
If you're an iOS user:
You can use iCloud to back up your chats.

For details on how to back up your chats, see this Help article. For information on how to restore your chats, see this Help article.

If you're an Android user:
You can use Google Drive to back up your chats.

For details on how to back up and restore your chats, see this Help article.

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Searching messages in a chat toggle
To search the messages in a chat: 
1. Tap the search icon at the top of the chat screen.
2. Enter what you want to search for in the Messages field.

You can search the messages from a specific date by tapping the calendar icon at the top right of the keyboard.

If you want to search the messages in all of your chats, see this Help article.

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Transferring chat history to a device with a different OS toggle
When you transfer your LINE account to a device with a different OS (e.g. iOS to Android or vice versa), you can only transfer your chat history from the last 14 days.

To transfer your chat history to a device with a different OS you need to have either:
• Your previous device on hand.
• Already set up a backup PIN.

If you have your previous device on hand, see this Help article for the steps to transfer your LINE account.

For information on how to set up a backup PIN beforehand, see this Help article.

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Backing up chats as text files toggle
To back up a chat's history as a text (.txt) file:
1. Tap the menu icon at the top of the chat screen > Other settings.
2. Tap Export chat history and choose how you want to send the file.
Note: You cannot restore your chat history in LINE from a text file backup.

For information on how to restore your chat history when transferring your LINE account or reinstalling the LINE app, see this Help article.

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Restoring chats on iOS toggle
To restore your chats, turn iCloud Drive ON before transferring your LINE account. If you've already transferred your account, please reinstall the LINE app.
Note:
- You cannot restore your chats from the LINE app's Settings.
- Images and stickers that were sent in chats cannot be restored.

To restore your chat history:
1. Turn iCloud Drive ON.
2. Transfer your LINE account to a new device.
3. Once the screen to restore your chat history appears, tap Restore chat history.

To change your iCloud Drive settings, please follow the steps below.
Note: Make sure to log in to iCloud with the same Apple ID you used to back up your chat history.
1. From your iOS device, tap Settings > your name at the top of the screen.
2. Tap iCloud > turn iCloud Drive ON.
3. Turn LINE ON.
Note: If different screens appear on your device and you cannot follow these steps, please contact Apple directly.

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Deleting data from chats toggle
To delete all of the data from your chats 1. Tap the Home tab > Settings > Chats.
2. Tap Delete data.
3. Tap Delete next to the content you want to delete, or tap Delete all data > Delete.

To delete data from individual chats 1. Go to the Chats tab and tap the relevant chat > the menu icon > Other settings.
2. Tap Delete data.
3. Tap the All periods drop-down menu and select the period that you want to delete data for.
4. Tap Delete next to the content you want to delete, or tap Delete all chat data and messages > Delete.

You can also see a list of your chats in order of how much data they use (from most to least data) and delete their data from there. To do so, tap the Home tab > Settings > Chats > Delete data > Delete data by chat.

Note: Once data is deleted, it cannot be restored.

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Backing up chats to iCloud toggle
If you want to restore your chat history after changing devices, you need to back it up in advance.

Before backing up your chats, be sure to:
• Turn iCloud Drive ON.
• Update LINE and iOS to the latest versions.
Note:
- Auto-backup is available on iOS 13 and later.
- Photos and stickers sent in chats cannot be backed up or restored. If there are photos you'd like to save, consider saving them to Albums or Keep.

There are two methods available for backing up your chats to iCloud.

Manually back up chats to iCloud
Use this option to manually back up your chat history whenever you need to. For more information, see this Help article.

Automatically back up chats to iCloud
Choose how often you want your chats to be automatically backed up. For more information, see this Help article.

You won't be able to back up your chats if you don't have enough free space on your device or iCloud. Be sure to regularly check how much free space you have and whether your chats were successfully backed up. For information on how to check your free space, see this Apple Support page.

If you can't back up your chat history to iCloud or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

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I received a notification saying an auto-backup to iCloud failed toggle
If an auto-backup fails because you don't have enough free space on iCloud or your device, the LINE official account will send you a chat notification.
Note: You will not receive a notification if an auto-backup fails for another reason.

If you receive this kind of notification, or if periodic backups on the LINE app haven’t been completed, make sure that you have enough free space on iCloud and your device, then see if next scheduled auto-backup is successfully completed. For information on how to check your free space, see here.

We recommend regularly checking the app to make sure your chat history is successfully backed up.

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I can't back up my chat history on iCloud toggle
If you can't back up your chat history, try the following troubleshooting tips.
Note: We cannot take any responsibility for issues that arise when backing up and restoring from iTunes, so please do so at your own risk.

• Update the LINE app here.
• Update your iOS.
• Restart the app and your device.
• Delete any unnecessary apps and data on your device.
• Make sure you have enough space on iCloud.

If your chat history backup won't complete, try the following steps.

1. Go to your device's Settings and tap the Apple ID user name.
2. Tap iCloud > Manage Storage.
3. Tap LINE > Delete Data > Delete.
4. From the LINE app, tap the Home tab > Settings > Chat history backup under Backup and transfer.
5. Tap Back up now.

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Backing up your chat history toggle
To restore your chat history after transferring your LINE account, you need to back it up beforehand. For the basic ways to back up your chat history, see below.

iOS users:
You can use iCloud to back up your chats. See this Help article for details.

Android users:
You can use Google Drive to back up your chats. See this Help article for details.

Even if you can no longer use your old device (eg. because it was lost or damaged), you can enable your account to automatically transfer your chat history from the last 14 days. For the steps to do so, see this Help article.

If an error appears when you try to back up your chat history, see the Help articles below.

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