LINE

Official accounts

Staying safe when making calls on LINE toggle
We have received reports of blackmail occurring due to abuse of the video call feature.

Please take care not to make video calls of a private nature that could put you at any kind of risk, and refrain from calling or accepting calls from anyone you do not know or trust.

Example of how blackmail can occur:
Someone is persuaded to make a video call of a revealing or sexual nature. The other caller records the video session and threatens to show it to the person's family and friends if they don't pay money.

If you are asked to do anything that violates your privacy or find the content to be inappropriate during a call with an official account, please block and report the account.

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What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle
To add a LINE official account as a friend: 
1. Start LINE and tap the Home tab > Friends > Official accounts.
Note: On some devices, tap the More tab > Official accounts.
2. Find the official account by browsing the list or using the search icon, then tap Add.
Note: Official account IDs include the "@" symbol.

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I got a message saying I logged in to (or attempted to log in to) LINE on a PC or iPad toggle
This message is sent when the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad).

If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.

If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.

If you received this message but aren't trying to log in, it means a third party is trying to log in to your LINE account using your email address and password. Please refer to this Help article if you received a notification but don't remember logging in.

Even if your email address and password match, you will not be able to log in to LINE for PC and iPad if you've turned OFF Allow login.
Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.

For more information about the Allow login setting, see this Help article.  

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I got a message saying my version of LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you received this message but aren't trying to log in, it's possible that a third party is trying to log in to your LINE account using your email address and password.

Please refer to this Help article if you received a notification but don't remember logging in.

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I got a message saying someone logged in to my LINE account on another device toggle
This message is sent when the information you registered on LINE is used to transfer or log in to your account.

Please see this Help article for details about checking what devices are logged in to your LINE account and LINE services.

If you received this message but aren't trying to log in, it means a third party is trying to log in to your LINE account using your email address and password.

Please refer to this Help article if you received a notification but don't remember logging in.

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I got a message saying another device's LINE app requested to verify my phone number toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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I got a notification about a detected login toggle
When you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.
Note: SSO is an authentication shortcut that lets you log in to websites without entering your email address and password by using information from a website you've already logged in to.

If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message. 
Note: For sites that do not use LINE Login v2.1, you'll just receive a regular login notification.

SSO type login notifications will appear as one of the messages below.
Note: The first sentences in these messages may not appear.

For successful logins:
"We've detected a login to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can log out here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

For unsuccessful logins:
"We've detected an unsuccessful login attempt to {service/site name} on {iPad, Mac etc.}.
IP address: {ww.xxx.yyy.zzz}
Location: {country/region}
If this wasn't you, you can check which devices are logged into your account here: https://line.me/R/nv/connectedDevices/
We also recommend changing your password via the following link: https://help.line.me/line/?contentId=20000062"

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Starting voice/video calls with official accounts toggle
You can make voice and video calls to LINE official accounts in order to make reservations or ask questions.
Note:
- This feature can be used with LINE version 10.10.0 and later.
- Before starting a voice/video call, be sure to check the official account's name, profile, and verified badge color.

To make a call from an official account's profile page:
1. Check the profile of the official account you want to call.
2. Tap the phone icon.
Note: If the relevant official account can use free voice calls, you will see "Free" under the phone icon.
3. A call confirmation pop-up will appear.
4. Tap Start call to place your call.

To make a call from a chat:
1. You will receive a call request message from the official account.
2. Tap Call in the message.
3. A call confirmation pop-up will appear.
4. Tap Start call to place your call.

If a call seems inappropriate or does not match the content of the official account, please block and report the account.

Note:
- If you are using a 3G or 4G network, packet communication charges may apply during a call. We recommend using a flat-rate data plan.
- If call quality is low, try using a Wi-Fi connection.

For information on how to switch to a video call, see this Help article.

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Switching to a video call when calling an official account toggle
To switch to a video call when calling a LINE official account, follow the steps below.
Note: Before starting a voice/video call, be sure to check the official account's name, profile, and verified badge color.

1. Start a call from the official account's profile page or chat.
2. On the voice call screen, tap the video camera icon.

If a call seems inappropriate or does not match the content of the official account, please block and report the account.

Note:
- If the LINE official account administrator has not allowed video calls in their settings, you will not be able to switch to a video call.
- Face Play and effects cannot be used in video calls with LINE official accounts.

For more information on starting calls, see this Help article.

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