LINE

Help center

ENGLISH

ENGLISH
日本語
한국어
中文(简体)
中文(繁體)
ภาษาไทย
Español
Indonesia

Android
iOS
Windows
Mac
Chrome
iPad

Search Help articles

Help center
Chats/Calls/Notifications
Voice/video calls
Making voice/video calls

Issues
Creating/transferring a LINE account
Checking/changing your registered information
Purchasing/using items
Friends/Groups
- Friend basics
- Group basics
Chats/Calls/Notifications
LINE VOOM
- LINE VOOM basics
Get more out of LINE
Safety/Security
About Business Alliances
- Inquiries about Business

Making voice/video calls

You can make voice and video calls with your friends on LINE.

To make a call from your friend list:

1. Tap the friend you want to call.

2. Tap Voice call or Video call.

3. Tap Start.

To make a call from a chat:

Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.

• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Are all voice/video calls free?

Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Using Bluetooth devices with LINE

Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Switching between friends in group video calls with seven or more people

Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.

Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

About call diagnostics

To test whether your microphone, speaker, and camera are working properly:

1. Tap the Home tab > Settings > Calls.

2. Tap Call diagnostics.

Note: If you don't see the Call diagnostics setting, update LINE to the latest version here.

If you see an "x" next to anything, it means it's not working properly. Check whether you've given the necessary permissions by going to your device’s Settings and tapping LINE.

Tapping Test again will retest your system.

Important: All test calls are recorded, and their content is analyzed and used to improve call quality.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Starting group calls

You can make voice calls and video calls in group chats.

To start a voice call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:

1. Open a group chat.

2. At the top right of the chat, tap the phone icon > Video call.

3. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter, Avatar).

Note: If you haven't created an Avatar, see this Help article for information on how to create one.

4. Choose whether or not you want to use your mic and camera.

Note: Your profile image will be displayed if you tap Turn off camera.

5. Tap Join.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

How do I join an ongoing group call?

Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.

- When you receive the message that the call is starting tap Join > OK.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Sharing your screen in video calls

To share your screen in a video call:

1. Tap Share screen at the bottom right of the screen.

2. Tap Your screen.

3. Tap Start Broadcast.

4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Changing your background in video calls

To change your background in a 1-on-1 or group video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap the effects icon > Backgrounds.

3. Select a background photo.

You can set a photo saved on your device as your background by tapping "+". Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > Backgrounds, then select the no background icon at the top left.

Also, you can use the iPhone's Portrait mode (the mode that keeps you in focus and blurs the background) in video calls. On the video call screen, tap and hold the video call icon, tap System Video Effects, and turn Portrait ON.

Note: This feature is available on devices from 2018 or later running iOS 15 or later. See this page to check if your device supports Portrait mode.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Sharing a YouTube video in a voice/video call

You can share a YouTube video in a voice/video call using one of the methods below.

Note:

- If you're using LINE version 12.10.0 or later on a device running iOS version 16 or later, you will not be able to use the video URL copy and share feature.

- Some videos cannot be played.

To copy and share a video URL:

1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.

2. Go back to the voice/video call screen.

3. Tap the video that appears at the bottom of the screen.

4. Tap Share.

To search for a video and share it:

1. Tap Share screen at the bottom right of the screen > YouTube.

2. Enter text in the search field and tap Search or the magnifying glass.

3. Tap the video you want to share.

4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Can I stop a screen or video that's being shared in a video call?

There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Reporting people in LINE meetings

You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.

Note: Rest assured that if you report someone, they won't be notified that you did so.

To report someone in a meeting:

1. Tap and hold the person you want to report > Report.

2. Select the relevant reason > Report.

3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap the Report icon at the top of the screen.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Making high definition (HD) video calls

To make a high definition (HD) video call:

1. From the Home tab, tap Settings > Calls > Video call quality settings.

2. Turn ON HD on Wi-Fi only.

You can make HD video calls in group calls if:

• You've made a video call at least once before.

• You're using an iPhone XS or later.

To make HD group video calls, turn on HD group video call.

If you only want to make HD group video calls on a Wi-Fi connection, turn on HD on Wi-Fi only under Group video call.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Setting your ringtone

To set your ringtone:

1. Tap the Home tab > Settings > Calls.

2. Tap Ringtone.

3. Tap the ringtone you want to set.

Note: You can test out a ringtone by tapping the play icon next to it. To stop playing the ringtone, tap the stop icon.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Blocking calls

To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

I don't want LINE calls to appear in my iPhone's call history

To prevent LINE calls from appearing in your iPhone's call history:

1. Tap the Home tab> Settings > Calls.
2. Turn Integrated calling OFF.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Pressing the iPhone power button ends my call

If you don't want your calls to end when you press the power button on your iPhone, follow the steps below.

1. Tap the Home tab > Settings > Calls.

2. Turn Integrated calling OFF.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

About LINE meetings

LINE meetings let you make group video calls with other LINE users by sharing a URL. It doesn't matter if you've added the users as friends or not.

Note: LINE meetings can be used with the latest version of LINE. You can update the app here.

For more details about using LINE meetings, see the Help articles below.

Creating, deleting, and inviting others to LINE meetings

Starting LINE meetings

Removing people from LINE meetings

Reporting people in LINE meetings

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Creating, deleting, and inviting others to LINE meetings

You can make group video calls with other LINE users, regardless of whether you've added them as friends.

To create a meeting:

1. Tap Chats > the speech bubble icon at the top right of the screen.

2. Tap Meeting > Create meeting.

The meeting will appear in the meeting list as "XXXX's meeting," with the user name of the person who created it. You can edit the meeting's name by tapping the pencil icon.

To delete a meeting:

From the meeting list, swipe left on the meeting you want to delete > Delete.

To invite someone to a meeting, use either of the following methods:

• Tap Invite and select the friend you want to invite.

• Tap Copy link and share it with the person you want to invite.

Note: Users that aren't your friends on LINE can also join the meeting from the invitation link.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Starting LINE meetings

To start a LINE meeting:

1. Tap the shared invitation link.

Note: The meeting's creator can also tap Start from the meeting list.

2. On the preview screen, configure the options in Camera effects (e.g. face effect, background, filter, Avatar).

Note: If you haven't created an Avatar, see this Help article for information on how to create one.

3. Choose whether or not to use your mic and camera.

Note: Your profile image will be displayed if you tap Turn off camera.

4. Tap Join.

5. Confirm that you agree to have your display name and profile photo shown.

When you tap the screen, a menu appears which lets you:

• Add new users.

• Turn your mic and camera on/off.

• Set effects (e.g. stickers, face effects, backgrounds, filters, Avatars).

• Share your own screen or a YouTube video.

You can also use the iPhone’s Portrait mode (the mode that keeps you in focus and blurs the background) in video calls. On the video call screen, tap the Meeting settings icon (or tap and hold the video call icon) > System Video Effects, then turn Portrait ON.

Note: This feature is available on devices from 2018 or later running iOS 15 or later. See this page to check if your device supports Portrait mode.

To end a meeting, tap Leave.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Removing people from LINE meetings

If the participant of a meeting is behaving inappropriately, you can remove them by following the steps below.

1. Tap the menu icon at the top of the group video call screen.

2. From Participants, select the person you want to remove.

3. On the confirmation pop-up, tap Remove.

If the person you removed keeps joining the meeting, please consider reporting them or deleting the meeting, creating a new one, and inviting the participants that weren't being disruptive.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Requirements for sharing YouTube videos or your screen in voice/video calls

You can share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

Sharing YouTube videos

In group voice/video calls: LINE version 10.17.0 or later for iOS and Android

1-on-1 video calls: LINE version 10.21.0 or later for iOS and Android

Sharing your screen

In group video calls:

• iOS: iOS 12 or later and LINE version 10.17.0 or later

• Android: LINE version 10.17.0 or later

Note: This feature cannot be used on some Android devices.

1-on-1 video calls:

• iOS: iOS 12 or later and LINE version 10.21.0 or later

• Android: LINE version 10.17.0 or later

Note: This feature cannot be used on some Android devices.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Using stickers in video calls

To use a sticker in a video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap Effects > Stickers, or tap the face icon at the bottom left of the call screen.

3. Select the sticker you want to use.

You can use the following sticker types:

⋅LINE and BT21 official stickers

⋅Effect stickers

⋅Message stickers

⋅Custom stickers

⋅Big stickers

⋅Creators' stickers

⋅Animated stickers

⋅Pop-up stickers

Note: Sound stickers, emoji, and some other sticker sets cannot be used.

Stickers used in video calls appear on the screen for five seconds. Animated stickers appear until their animation finishes.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

LINE

Help center

Search Help articles

Making voice/video calls

Making voice/video calls

Are all voice/video calls free?

Using Bluetooth devices with LINE

Switching between friends in group video calls with seven or more people

About call diagnostics

Starting group calls

How do I join an ongoing group call?

Sharing your screen in video calls

Changing your background in video calls

Sharing a YouTube video in a voice/video call

Can I stop a screen or video that's being shared in a video call?

Reporting people in LINE meetings

Making high definition (HD) video calls

Setting your ringtone

Blocking calls

Recommended system specifications for using video call effects and filters

I don't want LINE calls to appear in my iPhone's call history

Pressing the iPhone power button ends my call

Recommended system specifications for group video calls

About LINE meetings

Creating, deleting, and inviting others to LINE meetings

Starting LINE meetings

Removing people from LINE meetings

Requirements for sharing YouTube videos or your screen in voice/video calls

Using stickers in video calls