Help Center

Making voice/video calls toggle

You can make voice and video calls with your friends on LINE.

To make a call from your friend list:

1. Tap the friend you want to call.

2. Tap Voice call or Video call.

3. Tap Start.

To make a call from a chat:

Use one of the methods below.

• At the top right of the chat, tap the phone icon > Voice call or Video call.

• Tap your friend's profile icon > Voice call or Video call > Start.

If you're using a 3G or 4G network, you may be charged for the data used during a call. We recommend using a flat-rate data plan.

If call quality is low, try using a Wi-Fi connection.

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Are all voice/video calls free? toggle

Voice and video calls in LINE are free.

Calling or chatting with users on different mobile service carriers is also free. LINE will not charge you, even if you are calling a friend in a different country or using the service while you are traveling.

However, like all other apps, you will be charged by your mobile service carrier for the data that you use. Depending on your price plan, you may be charged each time you connect to LINE, so we recommend using a flat-rate data plan.

Note: With a flat-rate data plan, you will generally not be charged additional data fees when using a 3G, LTE, or Wi-Fi connection. For more details, check with your mobile service provider.

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Using Bluetooth devices with LINE toggle

Bluetooth devices can be used with LINE. Please understand, however, that we cannot guarantee such devices will work properly, as they rely on the performance of your smartphone.

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Recommended system specifications for group video calls toggle

See below for the recommended system specifications for making group video calls.

Smartphones

• iOS 12.0 or later

• Android 5.0 or later (not available on some devices)

iPads

• iPad 4 or later (iOS 12.0 or later)

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Switching between friends in group video calls with seven or more people toggle

Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.

Note: Up to 500 people can participate in a video call.

Select and double tap a friend to see their full screen video. To switch another friend to full screen video, swipe left or right on the full screen video or the participants at the bottom of the screen.

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Starting group calls toggle

To make a call in a group or multi-person chat, follow the steps below.

To start a voice call:

1. Open a group or multi-person chat.

2. At the top right of the chat, tap the phone icon > Voice call.

To start a video call:

1. Open a group or multi-person chat.

2. At the top right of the chat, tap the phone icon > Video call.

3. Set a background, filter, or Avatar on the preview screen.

Note: If you haven't created an Avatar, see this Help article for information on how to create one.

4. Tap Join with video.

Note: Your profile photo will be displayed when you tap Join without video.

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How do I join an ongoing group call? toggle

Please follow either of the steps below.

- Tap the call icon at the top of the chat screen of the ongoing call > Join > OK.

- When you receive the message that the call is starting tap Join > OK.

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Sharing your screen in video calls toggle

To share your screen in a video call:

1. Tap the share screen icon at the bottom right of the screen.

2. Tap Your screen.

3. Tap Start Broadcast.

4. Go to the screen you want to share.

To stop sharing your screen, tap the red status bar at the top of the screen > Stop, or go back to the LINE app and tap End screen sharing > Stop Broadcast.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Changing your background in video calls toggle

To change your background in a 1-on-1 or group video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap the effects icon > Backgrounds.

3. Select a background photo.

You can set a photo saved on your device as your background by tapping "+". Choose a photo, edit it any way you like, then tap Done.

To remove a background, tap the effects icon > the background icon, then select the no background icon at the top left.

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Requirements for sharing YouTube videos or your screen in voice/video calls toggle

You can share your screen and YouTube videos in voice/video calls if your device meets the following requirements.

Sharing YouTube videos

In group voice/video calls: LINE version 10.11.0 or later for iOS and Android

1-on-1 video calls: LINE version 10.21.0 or later for iOS and Android

Sharing your screen

In group video calls:

• iOS: iOS 12 or later and LINE version 10.7.0 or later

• Android: LINE version 10.7.0 or later

Note: This feature cannot be used on some Android devices.

1-on-1 video calls:

• iOS: iOS 12 or later and LINE version 10.21.0 or later

• Android: LINE version 10.7.0 or later

Note: This feature cannot be used on some Android devices.

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Sharing a YouTube video in a voice/video call toggle

To share a YouTube video in a voice/video call, use one of the methods below.

Note: Some videos cannot be played.

Copy and share a URL

1. Exit the voice/video call screen and copy the YouTube video or playlist URL you want to share.

2. Go back to the voice/video call screen.

3. Tap the video that appears at the bottom of the screen.

4. Tap Share.

Search for a video and share it

1. Tap the share screen icon at the bottom right of the screen (and tap YouTube if you're in a video call).

2. Enter text in the search field and tap Search or the magnifying glass.

3. Tap the video you want to share.

4. Tap Share.

To stop sharing a YouTube video, tap "X" at the top right of the screen > Stop sharing.

Note: You cannot use the screen sharing feature if someone else is already sharing their screen or a video.

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Can I stop a screen or video that's being shared in a video call? toggle

There is no way to stop a screen or video that someone else is sharing in a video call.

If you don't want to see a shared screen or video, hide it by tapping "V" at the top right of the screen.

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Reporting people in LINE meetings toggle

You can report someone in a meeting for inappropriate behavior or for sharing inappropriate photos/videos.

Note: Rest assured that if you report someone, they won't be notified that you did so.

To report someone in a meeting:

1. Tap and hold the person you want to report > Report.

2. Select the relevant reason > Report.

3. Choose whether or not to remove the person you reported.

You can also report someone by tapping the options icon at the top of the screen > Report. If a screen is being shared, tap the Report icon at the top of the screen.

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Using stickers in video calls toggle

To use a sticker in a video call:

1. Tap the video call screen.

2. At the bottom of the screen, tap Effects > Stickers.

3. Select the sticker you want to use.

You can use the following sticker types:

⋅LINE and BT21 official stickers

⋅Effect stickers

⋅Message stickers

⋅Custom stickers

⋅Big stickers

⋅Creators' stickers

⋅Animated stickers

⋅Pop-up stickers

Note: Sound stickers, emoji, and some other sticker sets cannot be used.

Stickers used in video calls appear on the screen for five seconds. Animated stickers appear until their animation finishes.

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Blocking calls toggle

To block voice or video calls:
1. Go to the Home tab > Settings > Calls.
2. Turn Allow voice calls OFF.

Tap here to open the Settings menu from your smartphone.

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We recommended the following system specifications for using video call effects and filters.

Smartphones

• iPhone 6S or later (with iOS 12.0 or later)

Note: Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

• Android 5.0 or later (not available on some devices)

iPads

• iPad mini 5th generation or later

• iPad Air 3rd generation or later

• iPad Pro

•5th generation or later of all other iPad models

Note:

- All iPad models should be running iOS 12.0 or later.

- Effects and filters are not available on devices equipped with processors earlier than the Apple A9.

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I don't want LINE calls to appear in my iPhone's call history toggle

To prevent LINE calls from appearing in your iPhone's call history:

1. Tap the Home tab> Settings > Calls.
2. Turn Integrated calling OFF.

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Pressing the iPhone power button ends my call toggle

If you don't want your calls to end when you press the power button on your iPhone, follow the steps below.

1. Tap the Home tab > Settings > Calls.

2. Turn Integrated calling OFF.

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About LINE meetings toggle

LINE meetings let you make group video calls with other LINE users by sharing a URL. It doesn't matter if you've added the users as friends or not.

Note: LINE meetings can be used with the latest version of LINE. You can update the app here.

For more details about using LINE meetings, see the Help articles below.

Creating, deleting, and inviting others to LINE meetings

Starting LINE meetings

Removing people from LINE meetings

Reporting people in LINE meetings

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Creating, deleting, and inviting others to LINE meetings toggle

You can make group video calls with other LINE users, regardless of whether you've added them as friends.

To create a meeting:

1. Tap the video call icon at the top right of your chat list.

2. Tap Create meeting.

The meeting will appear in the meeting list as "XXXX's meeting," with the user name of the person who created it. You can edit the meeting's name by tapping the pencil icon.

To delete a meeting:

From the meeting list, swipe left on the meeting you want to delete > Delete.

To invite someone to a meeting, use either of the following methods:

• Tap Invite and select the friend you want to invite.

• Tap Copy link and share it with the person you want to invite.

Note: Users that aren't your friends on LINE can also join the meeting from the invitation link.

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Starting LINE meetings toggle

To start a LINE meeting:

1. Tap the shared invitation link.

Note: The meeting's creator can also tap Start from the meeting list.

2. Set a background, filter, or Avatar on the preview screen.

Note: If you haven't created an Avatar, see this Help article for information on how to create one.

3. Tap Join with video.

Note: Your profile photo will be displayed when you tap Join without video.

4. Confirm that you agree to have your display name and profile photo shown.

When you tap the screen, a menu appears at the bottom which lets you:

• Add new users.

• Turn your audio/video ON or OFF.

• Set effects (e.g. backgrounds, filters, avatars).

• Share your own screen or a YouTube video.

To end a meeting, tap Leave at the top right of the group video call screen.

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Removing people from LINE meetings toggle

If the participant of a meeting is behaving inappropriately, you can remove them by following the steps below.

1. Tap the menu icon at the top of the group video call screen.

2. From Participants, select the person you want to remove.

3. On the confirmation pop-up, tap Remove.

If the person you removed keeps joining the meeting, please consider reporting them or deleting the meeting, creating a new one, and inviting the participants that weren't being disruptive.

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