Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.
Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.
The following information will be encrypted:
• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.
If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.
For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.
Letter Sealing is turned on by default.
If you want to turn on Letter Sealing to protect your messages, follow the steps below.
Note: Be sure to follow the steps on the smartphone version of LINE. If you are accessing this Help article from your smartphone, tap here to move to the settings screen.
1. Tap the Home tab > Settings > Privacy.
2. Turn ON Letter Sealing.
When verifying your identity on the PC version of LINE, if the screen to enter the verification code for Letter Sealing does not appear on the smartphone version of LINE, try following the steps below.
1. Start the smartphone version of LINE.
2. Go to the Home tab > Settings > Privacy.
3. Turn Letter Sealing OFF, then turn it back ON again.
Afterwards, see the following Help article and try verifying your identity once again.
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.
If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.
Note: Key fingerprint confirmation is optional.
1. Tap the menu icon at the top of the chat screen.
2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.
If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.
To check whether a chat is protected with Letter Sealing, tap the menu icon at the top of the chat screen.
If Letter Sealing is enabled, you'll see "This chat is protected with Letter Sealing" at the bottom of the screen.
Note: You'll also see a lock icon at the beginning of the sentence.
If "This chat is protected with Letter Sealing" doesn't appear, see this Help article.