Help Center

About Keep toggle

Keep is a personal storage service that makes it easy for you to save content and share it with your friends. It lets you save chat messages (text), photos, videos, and voice messages.

To see your content saved in Keep, tap the Home/Friends tab > Keep at the top of the screen.

Opening Keep

Storage period/capacity for Keep

You can easily manage the items you sent to your Keep Memo chat on Keep. For information about Keep Memo, see this Help article.

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Storage period/capacity for Keep toggle

Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.

Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions

• Photos and files: No restrictions

• Videos: Up to 5 minutes

• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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I haven't reached my storage limit but still can't save files toggle

You may not be able to upload to Keep if you don't have enough storage space on your device. Please free up space on your device.

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I can't find my saved file toggle

Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.

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I can't open a saved file toggle

The file viewer feature is not available for iOS version 7.0.x. Please check which OS version your device is running.

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Sharing content saved in Keep to other apps toggle

To share photos, videos, and other content saved in Keep:

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.

2. Choose the content you want to share, then tap the share icon at the bottom right of the screen.

3. Tap Share in other app and select an app to share with.

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Pinning items in Keep toggle

You can pin items so they always appear at the top of a list in Keep.

To pin an item, use either of the following methods:

• Tap the menu icon at the top right of the item you want to pin > Pin.

• Tap the item you want to pin > the white pin icon at the top of the screen.

To unpin an item, use either of the following methods:

• Tap the menu icon at the top right of the item you want to unpin > Unpin.

• Tap the item you want to unpin > the black pin icon at the top of the screen.

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Deleting content from Keep toggle

To delete multiple items at once:

1. Go to the Home/Friends tab andtap Keepto the right of your profile icon.

2. Select either All, Photos & videos, Links, Memos, or Files to find what you want to delete.

3. Tap the options icon at the top right of the screen > Select items.

4. Select what you want to delete, then tap the trash can icon at the bottom left of the screen > Delete.

To delete items individually:

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.

2. Select either All, Photos & videos, Links, Memos, or Files to find what you want to delete.

3. Next to the content you want to delete, tap "..." > Delete.

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Adding content to Keep toggle

To add content to Keep, follow the steps below.

To add photos/videos:

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.

2. Tap "+" at the top right of the screen > Photo/Video.

3. Choose the photo or video you want to upload from the camera roll, then tap Choose.

Adding text:

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.

2. Tap "+" at the top right of the screen > Text.

3. Enter text directly, then tap Save.

To add files:

1. Go to the Home/Friends tab and tap Keep to the right of your profile icon.

2. Tap "+" at the top right of the screen > File.

3. Select the file you want to upload from the iOS Files app.

Adding links:

1. Copy the URL for a link, then open Keep.

2. Tap Add at the bottom of the screen.

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About collections toggle

Collections let you organize the items you've saved in Keep any way you like.

To add an item to a collection, use one of the methods below.

From Keep:

1. Choose the item you want to add and tap "+".

2. Select a collection.

From a chat:

1. Tap and hold the item you want to save > Keep.

2. Tap Save.

3. Tap Collection to the right of the "Saved in Keep" message.

To save items in a new collection, tap "+" on the "Add to collection" screen and create a new collection.

Note:

- You can create up to 100 collections.

- There is no limit to the number of items that can be saved in each collection.

- Rest assured that deleting a collection will not delete the items in it.

- Your Favorites collection cannot be deleted or renamed.

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