Help Center

Starting the App

App Does Not Start or Crashes

If LINE doesn't start or closes suddenly (crashes), please try the following:

• Update the LINE app.

Issues may occur on older versions of the app, so please update to the latest version here.

• Restart your device.

Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.

• Update your OS.

Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:

Go to your device’s Settings > General > Software Update.

• Check if you are using any web limiting or filtering services.

If necessary, disable any of your carrier's web limiting or filtering services.

• Check your network connection.

Try using the browser on your device to make sure there are no issues with your network connection.

• Delete any unnecessary apps and data on your device.

Your device may not function properly if there is not enough storage space left on it.

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Official Accounts

About Official Accounts

Usage Environment

Is LINE completely free? toggle

All of LINE's basic features can be used for free.

Note: Some items, such as Coins and Stickers, must be purchased to use in LINE.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier. You may be charged every time you connect to the service if you are paying for only the amount of data you use. For this reason, we recommend signing up for a flat-rate data plan if you don't already have one.

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Can I use the same account on more than one device? toggle

With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.

Using the PC version of LINE

Using the iPad version of LINE

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How can I check which version of LINE I am using? toggle

You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Can I use LINE overseas? toggle

All of LINE's features can be used for free, even when used from another country. If you use LINE with a friend living overseas, you will not be charged any fees for international use.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier, even if you are using the app overseas.

If you plan to use your device outside of the country you are contracted in, international data usage fees may differ. Please refer to your mobile contract, or contact your mobile carrier for further information about international data usage fees.

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Recommended system specifications for LINE toggle

We recommend the following system specifications for using LINE:

• iOS devices
Devices running iOS 9.0 or later
Note:

- You can only use LINE up to the versions indicated below on older OSes.

- You will not be able to download the app on an older OS.

Any version of iOS 8: Up to LINE version 7.16.0

Earlier than iOS 8.0: Up to LINE version 6.7.0

• Android devices
Devices running Android OS 4.1 or later

Note:

- You can only use LINE up to the versions indicated below on older OSes.

- You will not be able to download the app on an older OS.

Android OS 4.0.3 to 4.0.4: Up to LINE version 7.2.2

• Windows Phone
OS 8 or later

• Tizen
OS 2.4 or later

• PC:

Windows
Windows 7 and later

Mac
OS X10.10 and later

Windows 10
Windows 10

Chrome
Chrome browser version 42 or later

Recommended OSes
• Windows: 7 and later
• Mac: OS X10.9 and later
• Chrome OS

• iPad

iPad 2 or later (iOS 7 or later)

• Smart Watches:

Android Wear
Android OS 4.3 or later

Apple Watch

watchOS 4 or later

Note: You cannot create a new account on a smart watch.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

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When will you add support for devices that are currently not supported? toggle

We are unable to provide information regarding which devices are planned to be supported in the future, or when support may be offered.

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Can I change the LINE app language setting? toggle

To change the LINE app language setting:

1. Tap More > Settings > Language.

2. Tap the language you want to use then Save.

All displays in the LINE app will prioritize the language you selected.

Note: Changing the LINE app language will not affect your device's language settings.

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LINE Schedule

Can I delete events? toggle

You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle

Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle

Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle

Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle

If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. From LINE tap More > Settings > Notifications.

2. Turn ON Unauthorized Apps.

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Poll

How to create polls toggle

To create a poll, please see the following steps:

1. Open a group or multi-person chat.

2. On the bottom of the chat screen, tap the + icon > Poll.

If you have created polls in the same chat before:

3. Tap the + icon on the bottom right of the list to create a new poll.

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What kind of polls can I create? toggle

On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle

Only the creator of an existing poll can edit the contents if no one has voted on it. It can no longer be edited once users have answered it.

Any member of the chat room can add more options to a poll.

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How can I view polls created by other users? toggle

When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle

A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle

You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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LINE Beacon

What is LINE Beacon? toggle

LINE Beacon is a new service that lets you receive coupons, information about sales, and special messages on LINE via the official accounts of stores outfitted with Beacons (Bluetooth transmitters).

You can receive beacon data with the following specifications.

- For Android users: OS 4.3 and later

- For iOS users: iOS 7 and later, as well as an iPhone 4S, iPad 3, or fifth generation iPod Touch and later.

- Be sure to turn ON Bluetooth on your device.

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How do I use LINE Beacon? toggle

To use LINE Beacon you need to configure the following settings.

1. On LINE, tap More > Settings icon > Privacy > turn ON Use LINE Beacon.

2. When you approach a LINE supported beacon, open the Chats or Friends tab.

3. Agree to the Terms of Service that appears on the specialty banner and add the official LINE account of the store or corporation that is outfitted with a beacon. Please note if you tap the X icon at the top right of the banner, the same beacon will not appear after a certain amount of time.

4. You will be able to receive special information from the official account.

You may receive push notifications from official accounts you have added as a friend when they send you a chat message. Please note that beacon information as well as user identifiers will be sent to LINE servers; however, we will not provide third parties information without user consent.

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I'm having issues with LINE Beacon toggle

If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.

The only data you can receive on LINE is LINE supported beacon data.

If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.

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LINE for PC

Using the PC version of LINE toggle

To use the PC version of LINE, you need to register your email address on the smartphone version of LINE.

1. Register your email address using your smartphone or tablet. For more details, see this article.

2. Download the PC version of LINE here.

3. Log in to the PC version using the email address and password you set in step 1.

Note: The PC version of LINE supports Windows, Windows 8, Windows 10, and Mac OS.

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Disallowing logins to the PC version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

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Checking if you're logged in to LINE for PC toggle

You can check if you're logged in to LINE for PC from your smartphone.

1. Go to the Friends or More tab > Settings > Account.

2. Tap Devices.

You can also open this menu by tapping this link from your smartphone.

You can also log out from the PC your account is currently signed in to by tapping Log out.

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LINE for iPad

Problems

Other

Checking what devices are logged in to your LINE account and LINE services toggle

You can check what devices are logged in to your LINE account and LINE services by following the steps below.

Note: With the smartphone version of LINE, the same account cannot be used on multiple devices. See here for details.

1. Go to the Friends or More tab > Settings > Account.

2. Tap Devices.

From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.

Tap Log out for any device you don’t want to be logged in to.

Note:

- If you don’t remember logging in to one or more of the devices listed on this screen, log out of those devices and then change your password.

- If you want to log out from all devices that are currently logged in to LINE services, tap Log out from all services.

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