Service
Starting the App
App Does Not Start or Crashes
If LINE doesn't start or closes suddenly (crashes), please try the following:
• Update the LINE app.
Issues may occur on older versions of the app, so please update to the latest version here.
• Restart your device.
Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.
• Update your OS.
Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:
Go to your device’s Settings > General > Software Update.
• Check if you are using any web limiting or filtering services.
If necessary, disable any of your carrier's web limiting or filtering services.
• Check your network connection.
Try using the browser on your device to make sure there are no issues with your network connection.
• Delete any unnecessary apps and data on your device.
Your device may not function properly if there is not enough storage space left on it.
Official Accounts
About Official Accounts
Official accounts are accounts officially recommended by LINE.
Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.
By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.
Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.
By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.
To add an account from the Official accounts list:
1. Tap the Home/Friends or More tab > Official accounts.
2. Select the official account you want to add and tap Add.
To search for an official account ID:
1. Tap Friends > Add friends > Search.
2. Select ID, enter the account's ID with the "@" mark and tap the search icon.
3. Tap Add.
The account from which you received a message is the official account operated by LINE Corporation.
As part of our efforts to strengthen security, a chat message is sent when your account is transferred, or when it tries to log in to LINE services. The content of this message differs depending on what your account is trying to do.
Please check the Help article below for the chat message you received:
When the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad), you'll receive a message saying "xxxx logged in to (or attempted log in to) your account on the PC (or iPad) version of LINE.
If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.
If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.
If you received either of these messages but didn't try logging in to your account, it may be because:
• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.
If you're having issues, please see this Help article and change your password.
Please note that if your Allow login setting is turned OFF, you won't be able to log in to LINE for PC even if your email address and password match.
Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.
For more information about the Allow login setting, please see here.
If you're still receiving chat messages even after changing your password, please change the email address registered to your LINE account.
For more information about changing your registered email address, please see here.
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.
If you're trying to log in to LINE, please update LINE for PC.
If you aren't trying to log in to LINE, you may have received the message because:
• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.
If you received this message but aren't trying to log in, please change your password by referring to this Help article.
If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.
You'll receive this message when you use your email address and password registered to LINE to transfer your account or log in after reinstalling the app.
Note: The message may say “another device” even if you logged in on the same device.
If you received this message but aren't trying to log in, a third party may be trying to log in to your LINE account using your email address and password.
If you can currently use your LINE account, it means that a third party hasn't successfully logged in to it. Please see this Help article and change your password.
If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."
If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.
Be sure not to share the verification code you receive with anyone else.
If you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.
Note: SSO is an authentication shortcut that uses information from a website you've already logged in to so you can log in to a different site without entering your email address and password.
If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message.
If you log in to a site that doesn't use LINE Login v2.1, you'll just receive a regular login notification.
The content of SSO type login notifications will appear as follows:
We've detected a login to [service/site name].
Device: [iPad, Mac etc.]
IP address: [ww.xxx.yyy.zzz]
Login location: [Tokyo, Seoul, etc.]
If this wasn't you, tap the link below.
line://nv/connectedDevices/
Usage Environment
All of LINE's basic features can be used for free.
Note: Some items, such as Coins and Stickers, must be purchased to use in LINE.
Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier. You may be charged every time you connect to the service if you are paying for only the amount of data you use. For this reason, we recommend signing up for a flat-rate data plan if you don't already have one.
With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.
You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.
All of LINE's features can be used for free, even when used from another country. If you use LINE with a friend living overseas, you will not be charged any fees for international use.
Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier, even if you are using the app overseas.
If you plan to use your device outside of the country you are contracted in, international data usage fees may differ. Please refer to your mobile contract, or contact your mobile carrier for further information about international data usage fees.
Smartphones
• iOS: 11.0 or later
• Android OS: 5.0 or later
PCs
• Windows 7 or later
• Mac OS X 10.10 or later
• Chrome browser version 42 or later
iPads
• iPad 4 or later (iOS 11.0 or later)
Smartwatches
• Apple Watch: watchOS 4 or later
• Android Wear: Android OS 4.3 or later
Note: You cannot sign up for a new account on smartwatches.
Although not recommended, you can use the following versions of LINE on older OSes:
iOS
• iOS 10.0 to 10.3.4: LINE 9.16.1 and earlier
You cannot create a new account or transfer your existing LINE account if you're using iOS 9.3.6 or earlier. For details about account sign-up and login support ending for LINE 9.1.0 and earlier for iOS, see this Help article.
Android
• Android OS 4.4 to 4.4.4: LINE 9.10.2 and earlier
You cannot sign up for a new account or transfer your existing LINE account if you're using Android OS 4.3.1 or earlier. For details about account sign-up and login support ending for LINE 9.1.1 and earlier for Android, see this Help article.
Note: Even if you're using Android OS 5.0 or later, you may not be able to install LINE from the app store offered by your device manufacturer or mobile service provider in some cases.
LINE is not supported on the following devices:
• iPod touch
• WALKMAN
• SmartTV BOX
• Fire OS devices such as Kindle
• PHS devices
• Simulators/emulators (virtual environments)
• Android tablets
• Devices with a custom OS
To change the LINE app language setting:
1. Tap More > Settings > Language.
2. Tap the language you want to use then Save.
All displays in the LINE app will prioritize the language you selected.
Note: Changing the LINE app language will not affect your device's language settings.
LINE Schedule
If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.
Messages sent from LINE Schedule can be received by following the steps below.
1. From LINE tap More > Settings > Notifications.
2. Turn ON Unauthorized Apps.
Poll
Please follow the steps below to create a poll:
1. Open the group or multi-person chat that you want to make a poll in.
2. At the bottom of the chat screen, tap "+" > Poll.
If you've created polls in the same chat before:
3. Tap "+" at the bottom right of the list to create a new poll.
If you want to let every chat member know about the poll you made, please see this help article.
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.
Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.
When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.
You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.
LINE Beacon
From information about new products and services to coupons and sales, LINE Beacon lets you receive special messages on LINE via the official accounts of stores and train stations that have beacons (Bluetooth transmitters).
For information on how you can use LINE Beacon, see this Help article.
To use LINE Beacon, you need to do the following:
• Turn Bluetooth ON in your smartphone settings.
• From LINE, tap Settings > Privacy > Provide usage data, and turn LINE Beacon ON.
Note: If you're viewing this article on your smartphone, tap here to go to the Provide usage data screen.
• From your smartphone settings, allow your location to be shared with LINE.
Note: Depending on your device, LINE Beacon's performance may be affected if you don't allow your location information to be shared. (The feature may be restricted in some cases on iOS devices, and will not be available for use on Android devices.)
• Make sure you're using a smartphone that meets our recommended specifications.
Note: This feature is not supported on iPads and Android tablets.
When you have the above settings configured and are near a store or station that uses LINE Beacon, you can get the following on LINE:
• Information on new products and services
• Special messages with coupons, information about sales, and more
Note: You need to add the relevant store or service's official account as a friend on LINE to receive this information.
If Bluetooth is enabled on your device, it will detect Bluetooth Low Energy (BLE) signals from nearby beacons, regardless of whether the LINE Beacon setting in the app is turned on or not. If a nearby beacon transmits a signal compatible with LINE Beacon, a banner will show up in the app.
In these cases, LINE will receive information including the detected device and contact date, but will not obtain internal identifiers or any information that can identify you.
LINE and the official account of the beacon operator will obtain your beacon contact information and internal identifiers only when both LINE Beacon and your device's Bluetooth are turned on. This allows us to share useful information and services related to the beacon you came into contact with.
If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.
The only data you can receive on LINE is LINE supported beacon data.
If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.
LINE Things
LINE LIVE
To send gift items:
1. Tap the gift icon at the top right of the screen.
2. Tap the gift item you want to send.
3. Make sure that you selected the correct gift item and tap it.
LINE Coins are used to purchase gift items. If you don't have enough Coins, please purchase more from Add Coins.
The type of Coins used to purchase gift items differs depending on which app you're viewing LINE LIVE from.
• If you're viewing LINE LIVE from the LINE app, you'll use LINE Coins.
• If you're viewing LINE LIVE from the LINE LIVE app, you'll use LIVE Coins.
Since the sales prices of LINE Coins and LIVE Coins also differ, the number of Coins needed to purchase gift items differs, too.
Paid broadcasts are live streams that viewers need to pay to watch. The price is paid for in Coins and specified by the broadcaster. LINE Points will be used if you don't have enough LINE Coins.
Note: The Coins used to watch broadcasts will differ depending on the app you are viewing LINE LIVE on. For more information, see this Help article.
LIVE Q is a quiz game in LINE LIVE in which broadcasters compete to see who can answer the most questions correctly.
Viewers can't answer questions directly, but they can send special gift items to broadcasters to narrow down the choices and make it easier for them to answer correctly.
LINE Trivia
To participate in LINE Trivia:
1. Start LINE.
2. Start viewing when LINE Trivia is scheduled to begin.
3. Read and agree to the Terms and Condition of Use.
4. Tap Join the game.
Note: You can't participate in LINE Trivia quizzes after they've started.
If you want to participate in LINE Trivia, we recommend adding the official LINE Trivia account as a friend. This lets you receive helpful information, such as when LINE Trivia quizzes are going on.
If you participate in LINE Trivia from the LINE LIVE app
Your profile image and nickname registered in LINE LIVE will appear in an announcement if you win.
If you participate in LINE Trivia from the LINE app
Your profile image and name registered in LINE will appear in an announcement if you win.
Your registered profile image and name will also appear in pop-ups during broadcasts as well as on ranking pages.
If you participated in LINE Trivia from the LINE LIVE app, you'll receive a notification in LINE LIVE when you win a prize.
If you participated in LINE Trivia from the LINE app, you'll receive a notification from the LINE Trivia team via the official account in LINE when you win a prize.
LINE Search
URL access information is collected only from users who have agreed to provide LINE chat usage data.
When collecting URL access information, we take the following measures to protect users' privacy:
• Only the domain name and the hashed variable part of the URL (path and parameters) is collected.
• Collected data is not linked to a user identifier.
It is very difficult to obtain an original URL from its hash, so we calculate our access ranking by hashing the URLs of widely used public sites and comparing the resulting hashes with the URL hashes we collected. We then calculate the number of site visits only for the sites with matching hashes.
We do not try to convert hashed URLs to the original URLs in any way.
LINE for PC
LINE for PC
To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.
After registering an email address, download LINE for PC here.
Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.
If you can't use LINE on your smartphone, you can sign up for a new account on LINE for PC. For more information, see this Help article.
You can check if you're logged in to LINE for PC from your smartphone.
1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.
You can also log out from the PC your account is currently signed in to by tapping Log out.
LINE for iPad
LINE for iPad
You can check if you're logged in to LINE on an iPad from your smartphone.
1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.
You can also log out from the iPad your account is currently signed in to by tapping Log out.
Problems
If you are having issues with LINE, first please try the following:
• Close all running apps.
• Restart your device and the app.
• Update LINE to the latest version.
Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.
If you experience network errors or images do not appear properly, please try the following:
• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.
To clear the LINE app's cache:
1. From the main menu tap More > Settings.
2. Tap Chats > Delete data.
3. Check the box next to Cached data > tap Delete selected data.
Many problems can be solved by referring to our Help articles. Before contacting us, please see if the issue you're having is addressed in an article on our Help page.
If you are unable to resolve the issue from a Help article, please contact us via the Inquiry Form.
Note: If you are having trouble with any LINE authorized apps (LINE@, LINE Camera, etc.), please contact us from this link.
Note: If you are having trouble with any LINE authorized apps (LINE@, LINE Camera, etc.), please contact us from this link.
Other
You can check what devices are logged in to your LINE account and LINE services by following the steps below.
Note: With the smartphone version of LINE, the same account cannot be used on multiple devices. See here for details.
1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.
Tap Log out for any device you don’t want to be logged in to.
Note:
- If you don’t remember logging in to one or more of the devices listed on this screen, log out of those devices and then change your password.
- If you want to log out from all devices that are currently logged in to LINE services, tap Log out from all services.
OCR (optical character recognition) is a feature that recognizes words in photos and converts them into text, which can then be copied, translated, and sent in chats.
To use OCR when taking a photo:
1. Tap the camera icon next to the text box in a chat.
2. Swipe right on the shooting modes at the bottom of the screen to select OCR > take a photo.
Note: You can also tap "[T]" at the top left of the screen after taking a photo.
To use OCR with a photo shared in a chat:
1. Tap the menu icon at the top of the chat screen > Photos & videos.
2. Tap the photo you want to use.
3. Tap "[T]".
To use OCR with a photo saved on your device:
1. Tap the photo icon next to the text box in a chat.
2. Tap the photo you want to use.
3. Tap "[T]" at the top left of the screen.
To use OCR from the QR code reader:
1. Tap the QR code icon on the right side of the search bar at the top of the Home/Friends, Chats, or News tab.
2. Tap Convert text at the bottom of the screen.
3. Take a photo.
For information on copying/translating text converted from a photo, see this Help article.
After you've converted text from a photo with OCR, you can copy/translate it by following the steps below.
Note:
- For information on how to convert text with OCR, see this Help article.
- All of the text that was recognized with OCR will be automatically selected. You can drag your finger to select only a certain part of it.
To copy text:
Tap Copy.
To translate text:
Tap the globe icon.
Note: To change the target language, tap the language at the bottom of the translation screen.
You can also copy translated text by tapping Copy above the translation. Tapping Share will automatically paste copied text in a chat text input field. Copied text can also be shared on Timeline by tapping Post or saved in Keep by tapping Add on their respective screens. You can also manually paste the copied text anywhere you like.
If you don't see the option for OCR, update LINE to the latest version here.
The QR code reader can scan QR codes for LINE and a variety of other QR code types. To use this feature, follow the steps below.
From the search bar:
Note: You can use the search bar on the Home/Friends, Chats, or News tab.
1. Tap the QR code icon on the right side of the search bar.
2. Tap Scan QR code.
From the add friends screen:
1. Tap the Home/Friends tab > the add friends icon at the top right.
2. Tap QR code.
From profile settings:
1. Tap the Home/Friends tab > Settings > Profile.
2. Tap My QR code.
3. Tap Scan QR code.
The QR code reader can be used for:
• LINE Pay (My Code) payments
• Adding friends via QR Code
• Accessing URLs via QR code
• Displaying text via QR code
• Scanning barcodes
Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
The LINE Labs service offers you features that may be released as official services in the future on a trial basis.
To enable the features offered in LINE Labs:
1. From the More or Friends tab, tap Settings > LINE Labs.
2. Turn the features you want to use ON.
To share something from another app:
1. Tap the share icon on the screen you're viewing.
Note: If LINE doesn't appear, swipe left on the row of apps and tap More. On the Activities screen, turn ON the LINE app and tap Done.
2. Tap LINE.
3. Select who you want to share with, then tap Send.
If LINE cannot be used because age restrictions are applied (e.g. on your child's device), you can change the age restriction setting for apps.
To do so, try following the steps below for your OS version.
Note: The steps will differ depending on which version of iOS you're using.
If you're using iOS version 12 or later:
1. On your device, tap Settings > Screen Time > Content & Privacy Restrictions.
Note: If you're asked for a Screen Time passcode, please enter the four-digit passcode set on the device.
2. Tap Content Restrictions > Apps.
3. Choose Allow All Apps, 12+, or another setting.
If you're using a version of iOS earlier than 12:
1. On your device, tap Settings > General > Restrictions.
Note: If you're asked for a restrictions passcode, please enter the four-digit passcode set on the device.
2. Tap Apps.
3. Choose Allow All Apps, 12+, or another setting.
If you don't know the passcode you're asked to enter when changing the age restriction setting, please refer to Apple's Support page.
Privacy Policy
We're asking users to agree to updates regarding the usage of their personal information and our Privacy Policy. These updates will help improve the level of service provided to LINE users.
For more information on the changes to both our Privacy Policy and the usage of your information, please refer to the following links:
We'll keep doing everything we can to provide the most convenient and secure experience possible with LINE, and will continue making improvements based on user feedback.
We appreciate your understanding and cooperation.
The following information will be acquired:
Information about chats between friends
This includes which friends were in the chat room, the date and time of sent/received messages, "Read" marks, data formats used, and information on the use of features (such as the use of the "unsend" feature and accessed URLs).
Please be assured that the content of your chat messages (including images and videos) and calls will NOT be used.
Chats with official accounts
This means communication in chat rooms, including chat content (text messages, images, and videos). However, the content of chats with accounts used for industries which are deemed by LINE as having a high possibility of containing sensitive information (personal information or other information of a private nature) will be exempt. This includes industries such as financial and political institutions, state institutions, and hospitals.
Timeline
This includes the content, date, and time of posts, data formats used, stickers posted in comments, time viewed, and number of times viewed. However, Timeline posts set to “Only me” will be excluded.
Use of the app, including LINE's in-app browser, save feature, and sharing
If the features for saving and sharing data are used, information including the data formats and when the data was viewed will be acquired.
Website browsing information
This includes information pertaining to URLs you have viewed and the source information of the URLs accessed via the LINE app.
We aim to use the above mentioned information to bring all of our users an even better experience when using LINE’s services.
For more information, please see here.
Agreeing to the updated policies regarding the use of your information will allow LINE to offer further service improvements for all users. We appreciate your cooperation in agreeing to these changes.
When you agree to share your information, we can make improvements to our services in the following ways:
Prevent abuse and other fraudulent use of LINE services and features
This includes improving countermeasures against harmful activity such as harassment, spam, and account theft.
Improve services through continued research and development
This includes improving our AI services and creating more user-friendly screen layouts and designs.
Display more personalized content
By consenting to sharing your data, you can see content and ads that you're personally interested in.
When your friends on LINE use external apps (e.g. apps offered by companies other than LINE), those apps ask LINE whether it can access your profile information. The External app access setting lets you allow or deny such access.
Note: Your profile information includes your LINE display name, profile photo, status message, and uniquely assigned internal identifier (a unique number that LINE gives each user).
If you enable this setting, external apps will be able to access your LINE profile information, which is used in the friend requests and display of names in rankings for those apps.
For your reference, LINE Games and other LINE services can access your profile information regardless of your External app access setting.
Please see here for more information about our privacy policy.
Please follow the steps below to change the External app access setting:
1. On the Friends or More tab, tap Settings > Privacy.
2. Tap External app access.
Depending on which option you choose, the following settings will apply:
• Always allowed
Access to your profile information is always allowed to external apps.
• Only for people on your friend list
Access to your profile information is only allowed to external apps used by your friends on LINE.
• Never allowed
Access to your profile information is never allowed.