LINE

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Privacy Policy

The "External app access" setting toggle
When your friends on LINE use external apps (e.g. apps offered by companies other than LINE), those apps ask LINE whether it can access your profile information. The External app access setting lets you allow or deny such access.
Note: Your profile information includes your LINE display name, profile photo, status message, and uniquely assigned internal identifier (a unique number that LINE gives each user).

If you enable this setting, external apps will be able to access your LINE profile information, which is used in the friend requests and display of names in rankings for those apps.

For your reference, LINE Games and other LINE services can access your profile information regardless of your External app access setting.

Please see here for more information about our privacy policy. 

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Changing the "External app access" setting toggle
Please follow the steps below to change the External app access setting:

1. On the Friends tab, tap Settings > Privacy.
2. Tap External app access.

Depending on which option you choose, the following settings will apply:

• Always allowed
Access to your profile information is always allowed to external apps.

• Only for people on your friend list
Access to your profile information is only allowed to external apps used by your friends on LINE.

• Never allowed
Access to your profile information is never allowed.

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Starting the App

App Does Not Start or Crashes

The app doesn't start or crashes toggle
If LINE doesn't start or closes suddenly (crashes), please try the following:

• Update the LINE app.
Issues may occur on older versions of the app, so please update to the latest version here.

• Restart your device.
Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.

• Update your OS.
Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:
Go to your device’s Settings > General > Software Update.

• Check if you are using any web limiting or filtering services.
If necessary, disable any of your carrier's web limiting or filtering services.

• Check your network connection.
Try using the browser on your device to make sure there are no issues with your network connection.

• Delete any unnecessary apps and data on your device.
Your device may not function properly if there is not enough storage space left on it.

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Official Accounts

About Official Accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle
Please follow the steps below to add official accounts as friends.
Note: The steps may differ depending on your device.

Add accounts from the Official accounts list
1. Display the Official accounts list by tapping the Add friends icon > See all next to Official account recommendations.
2. Select the official account you need and tap Add.



Search for account IDs
1. Tap the Add friends icon > Search, then enter @ followed by the ID of the official account you need.
2. Tap Add.

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I got a login notification from the LINE official account toggle
The account from which you received a message is the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a chat message is sent when your account is transferred, or when it tries to log in to LINE services. The content of this message differs depending on what your account is trying to do.

Please confirm the Help articles below based on the content of the chat message you received:




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I got a message saying I logged in to (or attempted to log in to) LINE on a PC or iPad toggle
When the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad), you'll receive a message saying "xxxx logged in to (or attempted log in to) your account on the PC (or iPad) version of LINE.

If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.

If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.

If you received either of these messages but didn't try logging in to your account, it may be because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you're having issues, please see this Help article and change your password.

Please note that if your Allow login setting is turned OFF, you won't be able to log in to LINE for PC even if your email address and password match.
Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.

For more information about the Allow login setting, please see here.

If you're still receiving chat messages even after changing your password, please change the email address registered to your LINE account.

For more information about changing your registered email address, please see here.

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I got a message saying LINE for PC is no longer supported toggle
When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you aren't trying to log in to LINE, you may have received the message because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or
• A third party tried logging in using your email address and password.

If you received this message but aren't trying to log in, please change your password by referring to this Help article.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying someone logged in to your LINE account on another device toggle
You'll receive this message when you use your email address and password registered to LINE to transfer your account or log in after reinstalling the app.
Note: The message may say “another device” even if you logged in on the same device.

If you received this message but aren't trying to log in, a third party may be trying to log in to your LINE account using your email address and password.

If you can currently use your LINE account, it means that a third party hasn't successfully logged in to it. Please see this Help article and change your password.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying another device's LINE app made a phone number verification request toggle
When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:
• A third party mistakenly entered your phone number to verify their account; or
• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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Usage Environment

Is LINE completely free? toggle
All of LINE's basic features can be used for free.
Note: Some items, such as Coins and Stickers, must be purchased to use in LINE.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier. You may be charged every time you connect to the service if you are paying for only the amount of data you use. For this reason, we recommend signing up for a flat-rate data plan if you don't already have one.

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Can I use the same account on more than one device? toggle
With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.

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How can I check which version of LINE I am using? toggle
You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Can I use LINE overseas? toggle
All of LINE's features can be used for free, even when used from another country. If you use LINE with a friend living overseas, you will not be charged any fees for international use.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier, even if you are using the app overseas.

If you plan to use your device outside of the country you are contracted in, international data usage fees may differ. Please refer to your mobile contract, or contact your mobile carrier for further information about international data usage fees.

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Recommended system specifications for LINE toggle
We recommend the following system specifications for using LINE:

• iOS devices
Devices running iOS 9.0 or later
Note
- You can only use LINE up to the versions indicated below on older OSes.
- You will not be able to download the app on an older OS.

Any version of iOS 8: Up to LINE version 7.16.0
Earlier than iOS 8.0: Up to LINE version 6.7.0

• Android devices
Devices running Android OS 4.1 or later
Note
- You can only use LINE up to the versions indicated below on older OSes.
- You will not be able to download the app on an older OS.

Android OS 4.0.3 to 4.0.4: Up to LINE version 7.2.2

• Windows Phone
OS 8 or later

• Tizen
OS 2.4 or later

• PC:

Windows
Windows 7 and later

Mac
OS X10.10 and later

Windows 10
Windows 10

Chrome
Chrome browser version 42 or later

Recommended OSes
 • Windows: 7 and later
 • Mac: OS X10.9 and later
 • Chrome OS

• iPad
iPad 2 or later (iOS 7 or later)

• Smart Watches:

Android Wear
Android OS 4.3 or later

Apple Watch
watchOS 4 or later

Note: You cannot create a new account on a smart watch.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

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When will you add support for devices that are currently not supported? toggle
We are unable to provide information regarding which devices are planned to be supported in the future, or when support may be offered.

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Changing the LINE app language setting toggle
To change the LINE app language setting: 
1. Tap More > Settings > Language.
2. Tap the language you want to use then Save.

All displays in the LINE app will prioritize the language you selected.
Note: Changing the LINE app language will not affect your device's language settings.

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LINE Schedule

Can I delete events? toggle
You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle
Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle
Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle
Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle
If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. From LINE tap More > Settings > Notifications.
2. Turn ON Unauthorized Apps.

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Poll

Creating polls toggle
Please follow the steps below to create a poll:
 
1. Open the group or multi-person chat that you want to make a poll in.
2. At the bottom of the chat screen, tap the + icon > Poll.

If you've created polls in the same chat before:
3. Tap the + icon at the bottom right of the list to create a new poll.

If you want to let every chat member know about the poll you made, please see this help article.

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What kind of polls can I create? toggle
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle
Only the creator of an existing poll can edit the contents if no one has voted on it. It can no longer be edited once users have answered it.

Any member of the chat room can add more options to a poll.

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How can I view polls created by other users? toggle
When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle
A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle
You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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LINE Beacon

What is LINE Beacon? toggle
LINE Beacon is a new service that lets you receive coupons, information about sales, and special messages on LINE via the official accounts of stores outfitted with Beacons (Bluetooth transmitters).

You can receive beacon data with the following specifications.
- For Android users: OS 4.3 and later
- For iOS users: iOS 7 and later, as well as an iPhone 4S, iPad 3, or fifth generation iPod Touch and later.
- Be sure to turn ON Bluetooth on your device.

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How do I use LINE Beacon? toggle
To use LINE Beacon you need to configure the following settings.

1. On LINE, tap More > Settings icon > Privacy > turn ON Use LINE Beacon.
2. When you approach a LINE supported beacon, open the Chats or Friends tab.
3. Agree to the Terms of Service that appears on the specialty banner and add the official LINE account of the store or corporation that is outfitted with a beacon. Please note if you tap the X icon at the top right of the banner, the same beacon will not appear after a certain amount of time.
4. You will be able to receive special information from the official account.

You may receive push notifications from official accounts you have added as a friend when they send you a chat message. Please note that beacon information as well as user identifiers will be sent to LINE servers; however, we will not provide third parties information without user consent.

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I'm having issues with LINE Beacon toggle
If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.

The only data you can receive on LINE is LINE supported beacon data.

If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.

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LINE LIVE

About gift items toggle
Gift items are paid items you can send to broadcasters during live broadcasts. The gift items you send are displayed in the comments section during the broadcast.

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Sending gift items toggle
Please follow the steps below to send gift items:

1. Tap the gift icon at the top right of the screen.
2. Tap the gift item you want to send.
3. Make sure that you selected the correct gift item and tap it.

LINE Coins are used to purchase gift items. If you don't have enough Coins, please purchase more from Add Coins.

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The number of Coins needed differs for LINE and LINE LIVE toggle
The Coins used to purchase gift items differ depending on which app you're viewing LINE LIVE from.

- If you're viewing LINE LIVE from the LINE app, you'll use LINE Coins.
- If you're viewing LINE LIVE from the LINE LIVE app, you'll use LIVE Coins.

Since the sales prices of LINE Coins and LIVE Coins also differ, the number of Coins needed to purchase gift items differs, too.

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LIVE Trivia

About LIVE Trivia toggle
LIVE Trivia is a real-time quiz show broadcast on LINE LIVE in which you (the viewer) can participate. If you answer all of the trivia questions correctly, you can win cash prizes!

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Participating in LIVE Trivia toggle
Please follow the steps below to participate in LIVE Trivia:

1. Start LINE.
2. Start viewing when LIVE Trivia is scheduled to begin.
3. Read and agree to the Terms and Condition of Use.
4. Tap Join the game.
Note: You can't participate in LIVE Trivia quizzes after they've started.

If you want to participate in LIVE Trivia, we recommend adding the official LIVE Trivia account as a friend. This lets you receive helpful information, such as when LIVE Trivia quizzes are going on.

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Information that's shared about winners toggle
If you participate in LIVE Trivia from the LINE LIVE app and win, your profile image and nickname registered in LINE LIVE will appear in an announcement.

If you participate in LIVE Trivia from the LINE app and win, your profile image and name registered in LINE will appear in an announcement.

Your registered profile image and name will appear in pop-ups during broadcasts as well as on ranking pages.

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Checking prizes you've won toggle
If you participated in LIVE Trivia from the LINE LIVE app, you'll receive a notification in LINE LIVE when you win a prize.

If you participated in LINE Trivia from the LINE app, you'll receive a notification from the LIVE Trivia team via the official account in LINE when you win a prize.

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Claiming prizes toggle
In order to claim LIVE Trivia prizes you've won, you need a LINE Pay account or a bank account. For more information about claiming LIVE Trivia prizes, please see this page.

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LINE for PC

LINE for PC

Using the PC version of LINE toggle
To use the PC version of LINE, you need to register your email address on the smartphone version of LINE.

1. Register your email address using your smartphone or tablet. For more details, see this article.  
2. Download the PC version of LINE here.
3. Log in to the PC version using the email address and password you set in step 1.

Note: The PC version of LINE supports Windows, Windows 8, Windows 10, and Mac OS.

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Disallowing logins to the PC version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

 

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

 

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Checking if you're logged in to LINE for PC toggle
You can check if you're logged in to LINE for PC from your smartphone.

1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.


You can also log out from the PC your account is currently signed in to by tapping Log out.

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LINE for iPad

LINE for iPad

Disallowing logins to the iPad version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

 

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

 

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Checking if you're logged in to LINE on an iPad toggle
You can check if you're logged in to LINE on an iPad from your smartphone.

1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.


You can also log out from the iPad your account is currently signed in to by tapping Log out.

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Problems

General solutions toggle
If you are having issues with LINE, first please try the following:

• Close all running apps.
• Restart your device and the app.
• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, please try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.

To clear the LINE app's cache:
1. From the main menu tap More > Settings.
2. Tap Chats > Delete data.
3. Check the box next to Cached data > tap Delete selected data.

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How to contact us if you are having problems with LINE toggle
Many problems can be solved by referring to our Help articles. Before contacting us, please see if the issue you're having is addressed in an article on our Help page.

If you are unable to resolve the issue from a Help article, please contact us via the Inquiry Form.
Note: If you are having trouble with any LINE authorized apps (LINE@, LINE Camera, etc.), please contact us from this link.

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Other

About LINE Labs toggle
The LINE Labs service offers you features that may be released as official services in the future on a trial basis.

To enable the features offered in LINE Labs: 
1. From the More or Friends tab, tap Settings > LINE Labs.
2. Turn the features you want to use ON.

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Using specific features from your device's home screen toggle
You can use the features below by tapping and holding the LINE icon on your device's home screen.

• Mute notifications
• QR code reader
• My Code payment
• New chat

Note: Depending on the launcher app, these features may not appear on Android devices.

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Checking what devices are logged in to your LINE account and LINE services toggle
You can check what devices are logged in to your LINE account and LINE services by following the steps below.
Note: With the smartphone version of LINE, the same account cannot be used on multiple devices. See here for details.

1. Go to the Friends or More tab > Settings > Account.
2. Tap Devices.

From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.

Tap Log out for any device you don’t want to be logged in to.
Note:
- If you don’t remember logging in to one or more of the devices listed on this screen, log out of those devices and then change your password.
- If you want to log out from all devices that are currently logged in to LINE services, tap Log out from all services.

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Help Center