Help Center

Starting the App

App Does Not Start or Crashes

If LINE doesn't start or closes suddenly (crashes), please try the following:

• Update the LINE app.

Issues may occur on older versions of the app, so please update to the latest version here.

• Restart your device.

Some issues can be resolved by restarting your device. The steps to restart (turning your device's power off and on) differ for each device. See your user manual for details.

• Update your OS.

Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below:

Go to your device’s Settings > General > Software Update.

• Check if you are using any web limiting or filtering services.

If necessary, disable any of your carrier's web limiting or filtering services.

• Check your network connection.

Try using the browser on your device to make sure there are no issues with your network connection.

• Delete any unnecessary apps and data on your device.

Your device may not function properly if there is not enough storage space left on it.

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Official Accounts

About Official Accounts

What are official accounts? toggle

Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle

To add an account from the Official accounts list:

1. Tap the Home/Friends or More tab > Official accounts.

2. Select the official account you want to add and tap Add.

To search for an official account ID:

1. Tap Friends > Add friends > Search.

2. Select ID, enter the account's ID with the "@" mark and tap the search icon.

3. Tap Add.

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I got a login notification from the LINE official account toggle

The account from which you received a message is the official account operated by LINE Corporation.

As part of our efforts to strengthen security, a chat message is sent when your account is transferred, or when it tries to log in to LINE services. The content of this message differs depending on what your account is trying to do.

Please check the Help article below for the chat message you received:

• If the message says "xxxx logged in to (or attempted to log in to) your account on the PC (iPad) version of LINE."

• If the message says "The version of LINE for PC you are attempting to log in to is no longer supported."

• If the message says "Someone logged in to your account on another device."

• If the message says "IMPORTANT, A request to verify your phone number was made from another device's LINe app."

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I got a message saying I logged in to (or attempted to log in to) LINE on a PC or iPad toggle

When the email address and password registered to your LINE account were used to log in to LINE for PC (or LINE for iPad), you'll receive a message saying "xxxx logged in to (or attempted log in to) your account on the PC (or iPad) version of LINE.

If the message says you attempted to log in, it means that a login attempt failed because the password entered didn't match the one registered to your account.

If the message says you logged in, it means that the email address and password entered matched those registered to your account, and the login was completed.

If you received either of these messages but didn't try logging in to your account, it may be because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or

• A third party tried logging in using your email address and password.

If you're having issues, please see this Help article and change your password.

Please note that if your Allow login setting is turned OFF, you won't be able to log in to LINE for PC even if your email address and password match.

Note: If the password entered doesn't match the one registered to your account, you'll still receive a message.

For more information about the Allow login setting, please see here.

If you're still receiving chat messages even after changing your password, please change the email address registered to your LINE account.

For more information about changing your registered email address, please see here.

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I got a message saying LINE for PC is no longer supported toggle

When you try logging in to an older version of LINE for PC, you may receive a message saying "The version of LINE for PC you are attempting to log in to is no longer supported." In cases like this, you won't be logged in to LINE for PC.

If you're trying to log in to LINE, please update LINE for PC.

If you aren't trying to log in to LINE, you may have received the message because:

• Another user with an email address similar to the one you have registered with LINE accidentally entered your address; or

• A third party tried logging in using your email address and password.

If you received this message but aren't trying to log in, please change your password by referring to this Help article.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying someone logged in to my LINE account on another device toggle

You'll receive this message when you use your email address and password registered to LINE to transfer your account or log in after reinstalling the app.

Note: The message may say “another device” even if you logged in on the same device.

If you received this message but aren't trying to log in, a third party may be trying to log in to your LINE account using your email address and password.

If you can currently use your LINE account, it means that a third party hasn't successfully logged in to it. Please see this Help article and change your password.

If you're still receiving messages even after changing your password, please change the email address registered to your LINE account. For more information about changing your registered email address, please see here.

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I got a message saying another device's LINE app requested to verify my phone number toggle

When the phone number registered to your LINE account is used in the phone number verification of another account, you'll receive a message saying "IMPORTANT, A request to verify your phone number was made from another device's LINE app."

If you didn't verify your phone number, you may have received this message because:

• A third party mistakenly entered your phone number to verify their account; or

• A third party tried using your phone number to verify an account.

Be sure not to share the verification code you receive with anyone else.

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I got a notification about a detected login toggle

If you've logged in to a site that uses LINE Login v2.1 and log in to another site using Single Sign On (SSO) authentication, the LINE official account will send you a notification as a security measure.

Note: SSO is an authentication shortcut that uses information from a website you've already logged in to so you can log in to a different site without entering your email address and password.

If you don't remember logging in to the service or site mentioned, log out by using the link in the notification message.

If you log in to a site that doesn't use LINE Login v2.1, you'll just receive a regular login notification.

The content of SSO type login notifications will appear as follows:

We've detected a login to [service/site name].

Device: [iPad, Mac etc.]

IP address: [ww.xxx.yyy.zzz]

Login location: [Tokyo, Seoul, etc.]

If this wasn't you, tap the link below.

line://nv/connectedDevices/

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Usage Environment

Is LINE completely free? toggle

All of LINE's basic features can be used for free.

Note: Some items, such as Coins and Stickers, must be purchased to use in LINE.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier. You may be charged every time you connect to the service if you are paying for only the amount of data you use. For this reason, we recommend signing up for a flat-rate data plan if you don't already have one.

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Using the same account on more than one device toggle

With the smartphone version of LINE, the same account cannot be used on multiple devices. Only one phone number or email address can be used to verify one account per device. If you register the same phone number on a different device, the account on your previous device will automatically be deleted and you will no longer be able to use it.

You can use the same account on the PC and iPad versions of LINE by logging in with the same email address.

Using the PC version of LINE

Using the iPad version of LINE

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How can I check which version of LINE I am using? toggle

You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Can I use LINE overseas? toggle

All of LINE's features can be used for free, even when used from another country. If you use LINE with a friend living overseas, you will not be charged any fees for international use.

Please understand that you will need to pay for any data usage fees that you may be charged depending on the data plan you have with your mobile phone carrier, even if you are using the app overseas.

If you plan to use your device outside of the country you are contracted in, international data usage fees may differ. Please refer to your mobile contract, or contact your mobile carrier for further information about international data usage fees.

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Recommended system specifications for LINE toggle

Smartphones

• iOS: 11.0 or later

• Android OS: 5.0 or later

PCs

• Windows 7 or later

• Mac OS X 10.10 or later

• Chrome browser version 42 or later

iPads

• iPad 4 or later (iOS 11.0 or later)

Smartwatches

• Apple Watch: watchOS 4 or later

• Android Wear: Android OS 4.3 or later

Note: New accounts cannot be created on smartwatches.

Although not recommended, you can use the following versions of LINE on older OSes:

iOS

• iOS 10.0 to 10.3.4: LINE 9.16.1 and earlier

• iOS 9.0 to 9.3.6: LINE 8.13.0 and earlier

• iOS 8.0 to 8.4.1: LINE 7.16.0 and earlier

Android

• Android OS 4.4 to 4.4.4: LINE 9.10.2 and earlier

• Android OS 4.1 to 4.3.1: LINE 8.11.0 and earlier

Note:

- LINE cannot be installed from Google Play Store with Android OS 4.3.1 and earlier.

- If you are using an app store provided by your device manufacturer or mobile service provider, you can use LINE 8.11.0 and earlier.

LINE is not supported on the following devices:

- iPod touch

- WALKMAN

- SmartTV BOX

- Fire OS devices such as Kindle

- PHS devices

- Simulators/emulators (virtual environments)

- Android tablets

- Devices with a custom OS

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When will you add support for devices that are currently not supported? toggle

We are unable to provide information regarding which devices are planned to be supported in the future, or when support may be offered.

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Changing the LINE app language setting toggle

To change the LINE app language setting:

1. Tap More > Settings > Language.

2. Tap the language you want to use then Save.

All displays in the LINE app will prioritize the language you selected.

Note: Changing the LINE app language will not affect your device's language settings.

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LINE Schedule

Can I delete events? toggle

You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle

Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle

Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle

Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle

If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. From LINE tap More > Settings > Notifications.

2. Turn ON Unauthorized Apps.

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Poll

Creating polls toggle

Please follow the steps below to create a poll:

1. Open the group or multi-person chat that you want to make a poll in.

2. At the bottom of the chat screen, tap "+" > Poll.

If you've created polls in the same chat before:

3. Tap "+" at the bottom right of the list to create a new poll.

If you want to let every chat member know about the poll you made, please see this help article.

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What kind of polls can I create? toggle

On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle

Only the creator of an existing poll can edit the contents if no one has voted on it. It can no longer be edited once users have answered it.

Any member of the chat room can add more options to a poll.

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How can I view polls created by other users? toggle

When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle

A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle

You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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LINE Beacon

About LINE Beacon toggle

From information about new products and services to coupons and sales, LINE Beacon lets you receive special messages on LINE via the official accounts of stores and train stations that have beacons (Bluetooth transmitters).

For information on how you can use LINE Beacon, see this Help article.

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Using LINE Beacon toggle

To use LINE Beacon, you need to do the following:

• Turn Bluetooth ON in your smartphone settings.

• From LINE, tap Settings > Privacy > Provide usage data, and turn LINE Beacon ON.

Note: If you're viewing this article on your smartphone, tap here to go to the Provide usage data screen.

• From your smartphone settings, allow your location to be shared with LINE.

Note: Depending on your device, LINE Beacon's performance may be affected if you don't allow your location information to be shared. (The feature may be restricted in some cases on iOS devices, and will not be available for use on Android devices.)

• Make sure you're using a smartphone that meets our recommended specifications.

Note: This feature is not supported on iPads and Android tablets.

When you have the above settings configured and are near a store or station that uses LINE Beacon, you can get the following on LINE:

• Information on new products and services

• Special messages with coupons, information about sales, and more

Note: You need to add the relevant store or service's official account as a friend on LINE to receive this information.

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I'm still seeing banners even though LINE Beacon is turned off toggle

If Bluetooth is enabled on your device, it will detect Bluetooth Low Energy (BLE) signals from nearby beacons, regardless of whether the LINE Beacon setting in the app is turned on or not. If a nearby beacon transmits a signal compatible with LINE Beacon, a banner will show up in the app.

In these cases, LINE will receive information including the detected device and contact date, but will not obtain internal identifiers or any information that can identify you.

LINE and the official account of the beacon operator will obtain your beacon contact information and internal identifiers only when both LINE Beacon and your device's Bluetooth are turned on. This allows us to share useful information and services related to the beacon you came into contact with.

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I'm having issues with LINE Beacon toggle

If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.

The only data you can receive on LINE is LINE supported beacon data.

If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.

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LINE Things

About LINE Things toggle

LINE Things allows you to communicate and interact with the things around you by connecting them to LINE.

After linking your electronic devices to LINE using LINE Things, you can check and control them from LINE.

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LINE LIVE

About gift items toggle

Gift items are paid items you can send to broadcasters during live broadcasts. The gift items you send are displayed in the comments section during the broadcast.

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Sending gift items toggle

To send gift items:

1. Tap the gift icon at the top right of the screen.

2. Tap the gift item you want to send.

3. Make sure that you selected the correct gift item and tap it.

LINE Coins are used to purchase gift items. If you don't have enough Coins, please purchase more from Add Coins.

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Why is the number of Coins needed different on LINE and LINE LIVE? toggle

The type of Coins used to purchase gift items differs depending on which app you're viewing LINE LIVE from.

• If you're viewing LINE LIVE from the LINE app, you'll use LINE Coins.

• If you're viewing LINE LIVE from the LINE LIVE app, you'll use LIVE Coins.

Since the sales prices of LINE Coins and LIVE Coins also differ, the number of Coins needed to purchase gift items differs, too.

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Paid broadcasts toggle

Paid broadcasts are live streams that viewers need to pay to watch. The price is paid for in Coins and specified by the broadcaster. LINE Points will be used if you don't have enough LINE Coins.

Note: The Coins used to watch broadcasts will differ depending on the app you are viewing LINE LIVE on. For more information, see this Help article.

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About LIVE Q toggle

LIVE Q is a quiz game in LINE LIVE in which broadcasters compete to see who can answer the most questions correctly.

Viewers can't answer questions directly, but they can send special gift items to broadcasters to narrow down the choices and make it easier for them to answer correctly.

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LINE Trivia

About LINE Trivia toggle

LINE Trivia is a real-time quiz show broadcast on LINE LIVE in which you (the viewer) can participate. If you answer all of the trivia questions correctly, you can win cash prizes!

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Participating in LINE Trivia toggle

To participate in LINE Trivia:

1. Start LINE.

2. Start viewing when LINE Trivia is scheduled to begin.

3. Read and agree to the Terms and Condition of Use.

4. Tap Join the game.

Note: You can't participate in LINE Trivia quizzes after they've started.

If you want to participate in LINE Trivia, we recommend adding the official LINE Trivia account as a friend. This lets you receive helpful information, such as when LINE Trivia quizzes are going on.

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Information that's shared about winners toggle

If you participate in LINE Trivia from the LINE LIVE app

Your profile image and nickname registered in LINE LIVE will appear in an announcement if you win.

If you participate in LINE Trivia from the LINE app

Your profile image and name registered in LINE will appear in an announcement if you win.

Your registered profile image and name will also appear in pop-ups during broadcasts as well as on ranking pages.

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Checking prizes you've won toggle

If you participated in LINE Trivia from the LINE LIVE app, you'll receive a notification in LINE LIVE when you win a prize.

If you participated in LINE Trivia from the LINE app, you'll receive a notification from the LINE Trivia team via the official account in LINE when you win a prize.

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Claiming prizes toggle

In order to claim LINE Trivia prizes you've won, you need a LINE Pay account or a bank account. For more information about claiming LINE Trivia prizes, please see this page.

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LINE Search

How is the LINE Local Search score calculated? toggle

The LINE Local Search score is based on multiple types of data collected from LINE's tens of millions of users, including search results clicked, search queries entered, URLs accessed, and users' current locations.

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About the LINE Shared Ranking toggle

The LINE Shared Ranking is a ranking based on the number of site visits by LINE users.

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About the URL access information collected via the LINE app toggle

URL access information is collected only from users who have agreed to provide LINE chat usage data.

When collecting URL access information, we take the following measures to protect users' privacy:

• Only the domain name and the hashed variable part of the URL (path and parameters) is collected.

• Collected data is not linked to a user identifier.

It is very difficult to obtain an original URL from its hash, so we calculate our access ranking by hashing the URLs of widely used public sites and comparing the resulting hashes with the URL hashes we collected. We then calculate the number of site visits only for the sites with matching hashes.

We do not try to convert hashed URLs to the original URLs in any way.

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LINE for PC

Using LINE for PC toggle

To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

If you can't use LINE on your smartphone, you can sign up for a new account on LINE for PC. For more information, see this Help article.

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Disallowing logins to the PC version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

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Checking if you're logged in to LINE for PC toggle

You can check if you're logged in to LINE for PC from your smartphone.

1. Go to the Friends or More tab > Settings > Account.

2. Tap Devices.

You can also open this menu by tapping this link from your smartphone.

You can also log out from the PC your account is currently signed in to by tapping Log out.

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LINE for iPad

Problems

Other

Checking what devices are logged in to your LINE account and LINE services toggle

You can check what devices are logged in to your LINE account and LINE services by following the steps below.

Note: With the smartphone version of LINE, the same account cannot be used on multiple devices. See here for details.

1. Go to the Friends or More tab > Settings > Account.

2. Tap Devices.

From the Devices screen, you can see the name of the device logged into your account and how long it’s been logged in.

Tap Log out for any device you don’t want to be logged in to.

Note:

- If you don’t remember logging in to one or more of the devices listed on this screen, log out of those devices and then change your password.

- If you want to log out from all devices that are currently logged in to LINE services, tap Log out from all services.

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About OCR toggle

The OCR (optical character recognition) feature converts writing in photos to text. You can instantly translate the text, copy it, and share it with friends in chats.

To use OCR when taking a photo:

1. Tap the camera icon next to the text box in a chat.

2. Swipe right on the shooting modes at the bottom of the screen > select OCR > take a photo.

Note: If you took a photo without selecting OCR, you can still use it by tapping "[T]" at the top of the screen.

To use OCR with a photo shared in a chat:

1. Tap the menu icon at the top of the chat screen > Photos & videos.

2. Select the photo you want to use and tap "[T]".

To use OCR with a photo saved on your device:

1. Tap the photo icon next to the text box.

2. Select the photo you want to use and tap "[T]".

For information on copying/translating text converted from a photo, see this Help article.

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Copying and translating text that was converted using the OCR feature toggle

After you've converted text from a photo, you can copy/translate it by following the steps below.

Note: For information about using the OCR (optical character recognition) feature, see this Help article.

To copy text:

1. After using the OCR feature on a photo, drag your finger over the text to convert.

2. Tap the copy icon at the bottom left of the screen.

Note: If you tap Next, the converted text will appear in the text box.

To translate text:

1. After using the OCR feature on a photo, tap "V" at the top right of the screen and select the source language.

2. Drag your finger to select the text to translate.

3. Tap the globe icon.

You can switch the translation language by tapping the language at the bottom of the translation screen. To copy the translated text, tap the copy icon.

Note: If you tap Next, the text will appear in the text box of your chat.

If you don't see the option for OCR, update LINE to the latest version here.

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About LINE Labs toggle

The LINE Labs service offers you features that may be released as official services in the future on a trial basis.

To enable the features offered in LINE Labs:

1. From the More or Friends tab, tap Settings > LINE Labs.

2. Turn the features you want to use ON.

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Using specific features from your device's home screen toggle

You can use the features below by tapping and holding the LINE icon on your device's home screen.

• New chat

• My Code payment

• QR code reader

• Mute

Note: Depending on the launcher app, these features may not appear on Android devices.

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Sharing content from other apps on LINE toggle

To share something from another app:

1. Tap the share icon on the screen you're viewing.

Note: If LINE doesn't appear, swipe left on the row of apps and tap More. On the Activities screen, turn ON the LINE app and tap Done.

2. Tap LINE.

3. Select who you want to share with, then tap Send.

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Privacy Policy

About the "Regarding Usage of Your Information" consent screen toggle

We're asking users to agree to updates regarding the usage of their personal information and our Privacy Policy. These updates will help improve the level of service provided to LINE users.

For more information on the changes to both our Privacy Policy and the usage of your information, please refer to the following links:

Privacy Policy

Regarding Usage of Your Information

We'll keep doing everything we can to provide the most convenient and secure experience possible with LINE, and will continue making improvements based on user feedback.

We appreciate your understanding and cooperation.

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What new personal information will LINE acquire? toggle

The following information will be acquired:

Information about chats between friends

This includes which friends were in the chat room, the date and time of sent/received messages, "Read" marks, data formats used, and information on the use of features (such as the use of the "unsend" feature and accessed URLs).

Please be assured that the content of your chat messages (including images and videos) and calls will NOT be used.

Chats with official accounts

This means communication in chat rooms, including chat content (text messages, images, and videos). However, the content of chats with accounts used for industries which are deemed by LINE as having a high possibility of containing sensitive information (personal information or other information of a private nature) will be exempt. This includes industries such as financial and political institutions, state institutions, and hospitals.

Timeline

This includes the content, date, and time of posts, data formats used, stickers posted in comments, time viewed, and number of times viewed. However, Timeline posts set to “Only me” will be excluded.

Use of the app, including LINE's in-app browser, save feature, and sharing

If the features for saving and sharing data are used, information including the data formats and when the data was viewed will be acquired.

Website browsing information

This includes information pertaining to URLs you have viewed and the source information of the URLs accessed via the LINE app.

We aim to use the above mentioned information to bring all of our users an even better experience when using LINE’s services.

For more information, please see here.

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What will my information be used for? toggle

Agreeing to the updated policies regarding the use of your information will allow LINE to offer further service improvements for all users. We appreciate your cooperation in agreeing to these changes.

When you agree to share your information, we can make improvements to our services in the following ways:

Prevent abuse and other fraudulent use of LINE services and features

This includes improving countermeasures against harmful activity such as harassment, spam, and account theft.

Improve services through continued research and development

This includes improving our AI services and creating more user-friendly screen layouts and designs.

Display more personalized content

By consenting to sharing your data, you can see content and ads that you're personally interested in.

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Changing your consent settings for providing data toggle

To change your consent settings:

1. On the More or Friends tab, tap Settings > Privacy.

2. Tap Provide usage data > turn Chat information ON.

3. Tap Agree or Decline on the "Regarding Usage of Your Information" screen.

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The "External app access" setting toggle

When your friends on LINE use external apps (e.g. apps offered by companies other than LINE), those apps ask LINE whether it can access your profile information. The External app access setting lets you allow or deny such access.

Note: Your profile information includes your LINE display name, profile photo, status message, and uniquely assigned internal identifier (a unique number that LINE gives each user).

If you enable this setting, external apps will be able to access your LINE profile information, which is used in the friend requests and display of names in rankings for those apps.

For your reference, LINE Games and other LINE services can access your profile information regardless of your External app access setting.

Please see here for more information about our privacy policy.

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Changing the "External app access" setting toggle

Please follow the steps below to change the External app access setting:

1. On the Friends or More tab, tap Settings > Privacy.

2. Tap External app access.

Depending on which option you choose, the following settings will apply:

• Always allowed

Access to your profile information is always allowed to external apps.

• Only for people on your friend list

Access to your profile information is only allowed to external apps used by your friends on LINE.

• Never allowed

Access to your profile information is never allowed.

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Service

Starting the App

App Does Not Start or Crashes

Official Accounts

About Official Accounts

Usage Environment

LINE Schedule

Poll

LINE Beacon

LINE Things

LINE LIVE

LINE Trivia

LINE Search

LINE for PC

LINE for PC

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