LINE

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Service

Starting the App

App Does Not Start or Crashes

App does not start or crashes toggle
If LINE is unable to start or closes suddenly (crashes), please try the following.

1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
http://line.me/update

2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.

3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.

iOS: Go to your device’s Settings > General > Software Update.

4. Check your network connection.
Please check if your device is properly connected to the network using your browser.

5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.

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Official Accounts

About Official Accounts

What are official accounts? toggle
Official accounts are accounts officially recommended by LINE.

Some examples of official accounts include those for famous personalities (models, actors, celebrities, etc.), entertainment, news, and even translation.

By adding the official accounts of famous personalities as friends, you can also receive messages from your favorite celebrities.

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Adding official accounts as friends toggle
You can add official accounts as friends using the steps below. Please note that the steps may differ depending on your device.

Steps to Add Official Accounts from the Directory
1. Go to Add Friends and tap “see all” next to "Official Account Recommendations" to view the official accounts directory.
2. Select the official account you want to add, then tap Add.



Steps to Add Official Accounts Using ID Search
1. Go to Add Friends > “Search by ID,” then enter the ID including the "@" mark of the official account you want to add.
2. Tap Add.

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Usage Environment

Is LINE 100% free of charge? toggle
LINE provides free messenger and VoIP services on 3G and Wi-Fi networks. Users do not have to pay for these services. We also offer optional paid services such as Coins and some of the stickers.

As with any other apps, you may be charged a 3G usage fee by your mobile phone company if you do not subscribe to an unlimited data plan, or if you exceed the data usage limit of your plan.

- Depending on your current plan, you may not be able to use the VoIP service for free. Please contact your network carrier for more information.

We hope you enjoy using LINE!

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Can I use the same account on multiple devices? toggle

The same LINE account cannot be used on multiple smartphones. Each phone number and email address can only be used on one device. If you verify LINE on another device using the same phone number, the account on your previous device will be deleted automatically and you will no longer be able to access it.

 

You can use the same account you use on your smartphone on your PC or iPad by logging in with your email address on the respective versions for PC and iPad.

 

LINE for PC

LINE for iPad

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How can I check which version of LINE I am using? toggle
You can check which version of LINE you are using with the following steps.

1) Start up LINE
2) Open Settings
3) Tap About LINE
4) See the numbers displayed next to Current Version

We hope this helps.

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Is LINE available overseas? toggle
LINE is available anywhere in the world, as long as you can connect to a 3G or Wi-Fi network. You can use the service for free over Wi-Fi, however, as with any other apps, you may be charged a data usage fee on the 3G network, depending on your network usage.

Please check with your phone company about roaming fees before using LINE overseas on your Smartphone.

Of course, LINE is free and will not even charge you for international calls!

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Recommended system specifications for LINE toggle
We recommend the following system specifications for using LINE:

• iOS devices
Devices running iOS 8.0 or later
Note
- If you're using a version of LINE earlier than 6.0.0, you'll need to update the LINE app.
- Devices running a version of iOS earlier than 8.0 can use LINE up to version 6.7.0.

• Android devices
Devices running Android OS 4.1 or later
Note
- If you're using a version of LINE earlier than 6.0.0, you'll need to update the LINE app.
- Devices running Android OS 4.0.3 to 4.0.4 can only use LINE up to version 7.2.2.

• Windows Phone
OS 7.5 or later

• Tizen
OS 2.4 or later.

• Feature phone (non-smartphone mobile phones)
DoCoMo, Softbank, au
Note: Only available for use in Japan.

PC:
• Windows
Windows 7 and later

• Mac
OS X10.9 (Mavericks) and later

• Windows 10
Windows 10

• Chrome
Chrome browser version 42 or later

Recommended OSes
 • Windows: 7 and later
 • Mac: OS X10.9 (Mavericks) and later
 • Chrome OS

iPad
• iPad
iPad 2 or later (iOS 7 or later)

• Apple Watch
Watch OS 1.0 or later
Note:
- You cannot create a new account on Apple Watch.
- Please check to make sure the iPhone you are using for pairing is updated to iOS 9 or later.

• Android Wear
Android OS 4.3 or later
Note: You cannot create a new account on Android Wear devices.

The following devices are not supported:
- iPod touch
- WALKMAN
- SmartTV BOX
- Fire OS for Kindle, etc.
- PHS devices
- Simulators/ emulators (virtual environments)

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LINE Schedule

Can I delete events? toggle
You can only delete events that you created yourself. Please also note if an event is not updated within a month from the last day it was edited, it will automatically be deleted.

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Can anyone edit an event? toggle
Anyone that was invited to an event can make edits.

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Can anyone send invites to an event? toggle
Yes, anyone can send invites to an event.

You can also send up to 30 invites at once.

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What is Send Message to Respondents? toggle
Send Message to Respondents allows you to send a chat message to all your friends that replied to your event invitation. However, if a respondent is not your friend on LINE you will not be able to send them a chat message.

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The friends that were invited to an event are not receiving the message I sent toggle
If the friends that were invited to an event appear but are not receiving your chat message, it is possible that they have the Unauthorized Apps setting turned OFF.

Messages sent from LINE Schedule can be received by following the steps below.

1. From LINE tap More > Settings > Notifications.
2. Turn ON Unauthorized Apps.

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Poll

How to create polls toggle
To create a poll, please see the following steps:

1. Open a group or multi-person chat.
2. On the bottom of the chat screen, tap the + icon > Poll.

If you have created polls in the same chat before:
3. Tap the + icon on the bottom right of the list to create a new poll.

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What kind of polls can I create? toggle
On the poll creation screen, select Text to enter your own options. You can also create poll options using your own text and images.

Select the Date tab to create poll options for different dates. You can also allow users to vote anonymously and to select multiple options.

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Editing polls toggle
Only the creator of an existing poll can edit the contents if no one has voted on it. It can no longer be edited once users have answered it.

Any member of the chat room can add more options to a poll.

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How can I view polls created by other users? toggle
When a poll is created, a notification message will appear in the chat room. For group chats, it will also be automatically added in Notes.

You can view old polls by tapping the + icon on the bottom of the chat screen > Poll. For group chats, you can also check old polls in Notes.

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What happens when a poll ends? toggle
A message will appear in the chat room announcing that the poll has closed once the set closing date has ended, or if the creator of the poll chooses to end it.

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Can I delete a poll? toggle
You are only able to delete polls that you have created yourself. You cannot delete a poll created by another group member.

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LINE Beacon

What is LINE Beacon? toggle
LINE Beacon is a new service that lets you receive coupons, information about sales, and special messages on LINE via the official accounts of stores outfitted with Beacons (Bluetooth transmitters).

You can receive beacon data with the following specifications.
- For Android users: OS 4.3 and later
- For iOS users: iOS 7 and later, as well as an iPhone 4S, iPad 3, or fifth generation iPod Touch and later.
- Be sure to turn ON Bluetooth on your device.

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How do I use LINE Beacon? toggle
To use LINE Beacon you need to configure the following settings.

1. On LINE, tap More > Settings icon > Privacy > turn ON Use LINE Beacon.
2. When you approach a LINE supported beacon, open the Chats or Friends tab.
3. Agree to the Terms of Service that appears on the specialty banner and add the official LINE account of the store or corporation that is outfitted with a beacon. Please note if you tap the X icon at the top right of the banner, the same beacon will not appear after a certain amount of time.
4. You will be able to receive special information from the official account.

You may receive push notifications from official accounts you have added as a friend when they send you a chat message. Please note that beacon information as well as user identifiers will be sent to LINE servers; however, we will not provide third parties information without user consent.

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I'm having issues with LINE Beacon toggle
If you encounter any issues when using LINE Beacon, please try updating the LINE app to the latest version and restarting your device.

The only data you can receive on LINE is LINE supported beacon data.

If you have Bluetooth turned OFF, banners will not appear, even if you approach a beacon. Please be sure to check your settings.

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LINE for PC

LINE for PC

Using the PC version of LINE toggle
To use the PC version of LINE, you need to register your email address on the smartphone version of LINE.

1. Register your email address using your smartphone or tablet. For more details, see this article.  
2. Download the PC version of LINE here.
3. Log in to the PC version using the email address and password you set in step 1.

Note: The PC version of LINE supports Windows, Windows 8, Windows 10, and Mac OS.

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Disallowing logins to the PC version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

 

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

 

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Checking your login status on the PC version of LINE toggle
You can check your login status on the PC version of LINE from your smartphone.

1. Go to More > Settings > Account.
2. Tap Devices.
You can also open this menu by tapping this link from your smartphone.

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LINE for iPad

LINE for iPad

Disallowing logins to the iPad version of LINE toggle

Please configure your login settings on your smartphone using the steps below:

 

1. Go to More > Settings > Account.

2. Tap Allow Login.

You can also open this menu by tapping this link from your smartphone.

 

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Checking the login status for the iPad version of LINE toggle
You can check your login status for the iPad version of LINE on your smartphone by following the steps below:

1. Go to More > Settings
2. Go to Account.
3. Tap Devices.
You can also open this menu by tapping this link from your smartphone.

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Problems

General solutions toggle
If you are having issues with LINE, first please try the following:

• Close all running apps.
• Restart your device and the app.
• Update LINE to the latest version.

Additionally, issues may occur if you do not use LINE with the recommended system specifications. Please see here for the recommended system specifications.
Note: We do not offer support for devices that are jailbroken or rooted.

If you experience network errors or images do not appear properly, please try the following:

• Delete any unnecessary apps and data, and clear the cache on your device.
• Check if your network connection has any restrictions or filtering services in place.
• Clear the LINE app's cache.

To clear the LINE app's cache:
1. From the main menu tap More > Settings.
2. Tap Chats > Delete data.
3. Check the box next to Cached data > tap Delete selected data.

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How to contact us if you are having problems with LINE toggle
Many problems can be solved by referring to our Help articles. Before contacting us, please see if the issue you're having is addressed in an article on our Help page.
 
 
If you are unable to resolve the issue from a Help article, please contact us via the Problem Report Form.
Note: If you are having trouble with any LINE authorized apps (LINE@, LINE Camera, etc.), please contact us from this link.

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