Purchasing/using items
Purchasing issues
Can't make purchases/send gifts
You may be unable to purchase items (e.g. stickers, themes, emoji) in the following cases.
• The item is only available for a limited period of time.
You won't be able to purchase the item after the period has expired.
• The item is not yet available.
Items may become available for purchase at different times on iOS and Android. Additionally, some items are only available from either the Sticker/Theme Shop in the LINE app or on LINE STORE.
• Your payment method is not accepted.
Google Play paid purchases are not supported in some countries/regions and on some devices. In this case, you will not be able to purchase any items from the Sticker/Theme Shop.
• The item isn't available in your country/region.
Some items are only available for purchase or download in select countries/regions. Sales of items have also ended in some countries/regions.
If the details page for an item says that it is not for sale, or if it doesn't appear in the Sticker/Theme Shop, you cannot purchase or download that item.
LINE Coin purchases are made through Google and Apple. If you see any errors or are unsure of passwords that you are required to enter when making a purchase, please contact Google or Apple directly.
If you were not issued Coins after purchasing them, please see the following Help article:
If the Send as gift button doesn't appear for the item (e.g. sticker set or theme) you've selected, it means that it cannot be sent as a gift.
You will also be unable to send an item as a gift if the recipient:
• Is using a version of the LINE app that doesn't support the item you want to send.
• Already has the same item.
• Is using a LINE account registered in a country or region where the item is not for sale.
• Hasn't registered a phone number to their account.
Note: In this case, the person can receive gifts if they verify their account with a phone number.
Duplicate payments/Cancelations
If you were charged for the same purchase multiple times, we can check your purchase history and cancel the duplicate payments. However, if you have already used the Coins or Credit, we may not be able to do so.
Please inquire below:
Note: If you made your purchase through Apple, we cannot check the purchase history. In this case, please contact Apple directly.
Didn't receive purchased items
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.
50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)
Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.
You can see your bonus Coin balance on the Coin management page.
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.
Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.
First, check your sticker purchase history by following the steps below.
1. Tap the Home tab > Settings > Stickers.
2. Tap Purchase history and check your past transactions.
Tap here to open the Settings menu from your smartphone.
If the stickers you thought you purchased don't appear in your Purchase history, it may be that you didn't complete the transaction after purchasing Coins.
If you're still having issues, please see this Help article.
First, check if the theme appears in your purchase history by following the steps below.
Note: Themes cannot be used on iPads or other tablet devices.
1. Tap the Home tab > Settings > Themes.
2. Tap Purchase history.
Tap here to open the Settings menu from your smartphone.
If you're still having issues, see this Help article.
Missing items
If you're unable to use your purchased items after changing devices, try the troubleshooting tips below.
To download your stickers again:
1. Go to the Home tab > Settings.
2. Tap Stickers > My Stickers > Download all.
To download your themes again:
1. Go to the Home tab > Settings.
2. Tap Themes > My Themes.
3. Tap Download next to each theme.
To check your Coin balance:
1. Go to the Home tab > Settings > Coins.
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
Tap here to go to the Settings menu from your smartphone.
If the tips above do not resolve your issue, it is possible that your account was not transferred successfully. In this case, the following data will not be carried over.
• Your item purchase history
• Your Coin balance
• The phone number registered to your LINE account
• Your friends and groups
• Your chat history
• The registered data of each app linked to your LINE account
It may still be possible to transfer some of your paid items. For more information, see this Help article.
If you were unable to transfer your account, we may be able to restore your purchased items.
We can restore:
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and LINE Point/Coin balance
Note: Coins cannot be carried over between different OSes, such as from iPhone to Android and vice versa.
- Your Credit balance charged from LINE STORE
Please apply to restore your items via the link below after installing the LINE app and creating an account.
Important: For LINE game items and data, please send an inquiry from within the relevant game app.
Stickers/Emoji
Sticker issues
I can't download or use stickers
If you're unable to download or use stickers, try the troubleshooting tips below:
• Restart your device.
• Update the LINE app here.
• Check your network connection.
• Check how much free space you have on your device.
If you still cannot download or use your stickers, try downloading them again by following the steps below.
1. Tap the Home tab > Settings > Stickers > Sticker set order.
2. Tap "-" to the left of the relevant stickers > Delete.
3. Return to the Stickers screen and tap My Stickers.
4. Tap the download icon to the right of the relevant stickers.
If you're still having issues after trying everything above, please contact us via the Inquiry Form.
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.
1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.
If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.
If no suggestions for stickers or emoji appear when you enter text, try the steps below.
1. From the Home tab, tap Settings > Chats > Display suggestions > Languages.
2. At the top right of the screen, tap Edit > "-" next to the languages you're using > Delete.
3. Re-download the languages.
You won't be able to delete the language that is currently set on your device. Try deleting and re-downloading the language after setting a different language on your device. For information on how to change the language on your device, see this Apple Support page.
If the issue persists after you've tried the steps above, try:
• Updating the app to the latest version.
• Using your standard OS keyboard.
Using stickers
You can check which stickers will expire soon or have already expired from your sticker selection list in a chat.
Stickers with a yellow badge will expire within 10 days.
The number of days remaining will appear at the bottom of the sticker tab.
Stickers with a red badge have already expired.
They will be deleted automatically 20 days after the expiration date or when you tap the sticker tab and move to another tab.
You can edit the captions for custom stickers as many times as you like.
To edit a caption:
1. Choose the custom stickers you want to edit from your list of sticker sets in a chat.
2. Tap Edit caption at the bottom of the sticker set.
3. Enter a new caption and tap Done.
4. Tap Save new caption.
Note: The character limit for captions varies by sticker set.
Editing a caption does not affect stickers that have already been sent.
You can also edit captions from the Sticker Shop and My Stickers.
To purchase stickers, follow the steps below.
Note: You need to use Coins to purchase stickers in the LINE app. For steps on how to purchase Coins, see this Help article.
1. Tap the Home tab > Stickers.
2. Select the sticker set you want to buy.
3. Tap Purchase.
Tap here to go to the Sticker Shop page from your smartphone.
You can also tap and hold a sticker you received in a chat to go to the purchase screen.
Any sticker set with the Send as gift button on its purchase page can be sent to a friend as a gift.
To send stickers as a gift:
1. Tap the Home tab > Stickers.
2. Tap the sticker set you want to send.
3. Tap Send as gift.
4. Choose a friend and tap OK.
5. Confirm the sticker set and friend you selected, then tap OK.
Tap here to go to the Sticker Shop page from your smartphone.
Note: If custom stickers are sent as a gift, only the recipient can edit the caption.
If you transfer your LINE account or reinstall the app, you will need to download your stickers again.
To download stickers:
1. Go to the Home tab > Settings > Stickers.
2. Tap My Stickers.
3. Tap Download All at the bottom, or tap the download icon next to each sticker set.
Tap here to open the My Stickers page from your smartphone.
The suggest feature lets you quickly choose emoji and stickers that match the text you enter.
Note: Some paid stickers and emoji are not compatible with this feature.
To change the suggest feature settings:
1. From the Home tab, tap Settings > Chats.
2. Tap Display suggestions.
3. Turn the setting for Display suggestions ON or OFF.
Tap here to open the Display suggestions screen from your smartphone.
Tap here to open the Display suggestions screen from your smartphone.
Custom stickers let you personalize them by adding your own captions.
Note:
- You can use custom stickers with LINE version 9.5.0 and later.
- Update LINE here.
To purchase custom stickers:
1. Tap the Home tab > Stickers.
2. Tap the custom stickers you want to purchase.
3. Tap Enter caption.
4. Enter your text and tap Save.
5. Review your caption on the preview screen and tap Purchase.
Note: The character limit for captions varies by sticker set.
You can also edit captions for custom stickers after downloading them. For the steps to edit custom sticker captions, see this Help article.
To use custom stickers that were sent to you as a gift:
1. From the Home tab, tap Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Download.
Note: The character limit for captions varies by sticker set.
You can also make changes to captions for custom stickers after you've downloaded them. For the steps to edit captions, see this Help article.
Message stickers let you personalize them by adding full sentences (up to 100 characters, including spaces).
Note: Message stickers can be used with LINE version 10.3.0 and later. Update LINE to the latest version here.
To preview how your text will look in message stickers before purchasing them:
1. From the Home tab, tap Stickers.
2. Tap the message sticker set you want to purchase.
3. Tap the sticker you want to preview.
4. Select Enter message under the sticker being previewed.
5. Enter your text and wait for it to automatically appear on the sticker.
Note:
- Previewed messages won't be saved.
- When you purchase the message sticker set, it will be downloaded with sample text.
You can also edit the text in message stickers after downloading them. For the steps to edit message sticker text, see this Help article.
You can purchase stickers (including message stickers) by following the steps in this Help article.
You can change the text in message stickers as many times as you like.
To edit a message sticker:
1. Tap a message sticker set from your sticker selection list in a chat.
2. Tap the sticker you want to edit.
3. Tap the pencil icon at the top left of the sticker preview.
4. Enter your text and tap Save.
Note:
- You can enter up to 100 characters (including spaces).
- Editing text will not affect message stickers that have already been sent.
Your new text will be saved in the sent message sticker so it can be used again later. For information on how to edit message stickers without saving them, see this Help article.
To send a message sticker with edited text in a chat without saving it, follow the steps below.
1. Enter your sticker text in the text box and tap the sticker icon.
2. Tap the pencil icon in the list of stickers.
Note: The text you entered will be applied to all of your message stickers.
3. Tap the sticker you want to send.
4. Check the preview and tap the sticker to send it.
After you send the edited message sticker, its text will go back to how it was before.
For information on how to edit the text in message stickers and save it, see this Help article.
To react to a chat message:
1. Tap and hold the chat message you want to react to.
2. Tap a reaction.
Tap the reactions directly below a message to see the full list of who reacted to it.
To undo your own reaction, tap and hold the chat message you reacted to or tap the yellow face icon, then tap the same reaction again.
Note: You cannot remove your friends' reactions.
You can show how you feel about chat messages using special emoji reactions.
After someone sends a chat message, you can react to it for up to seven days.
Note: This feature is available with the latest version of LINE. You can update the app here.
For information on how to react to chat messages, see this Help article.
To reorder the sticker set icons that appear at the top of the chat text box (after you tap the stickers icon), drag and drop the sticker set icons where you want them.
Note: You cannot change the order of the stickers displayed in each set.
For information on how to organize your stickers, see this Help article.
Emoji issues
Try the following if you can’t download or use emoji:
• Restart your device.
• Update LINE here.
• Check your network connection.
• Delete any unnecessary apps and data on your device.
If you’re still experiencing issues after trying the above, we’ll look into it further. Please contact us via the Inquiry Form.
Using emoji
To purchase emoji, follow the steps below.
Note: You need to use Coins to purchase emoji in the LINE app. For steps on how to purchase Coins, see this Help article.
Note: You need to use Coins to purchase emoji in the LINE app. For steps on how to purchase Coins, see this Help article.
1. Tap the Home tab > Stickers.
2. Tap the Emoji tab.
3. Tap the emoji set you want to purchase.
4. Tap Purchase > OK.
You can also tap and hold emoji in a chat to go to the purchase screen.
Note: If you want to purchase several emoji sets used in a single message, you need to tap and purchase each set separately.
To download emoji:
1. From the Home tab, tap Settings > Stickers.
2. Tap My Stickers.
3. From the Emoji tab, tap the emoji set you want to download.
4. Tap Download.
You can also download all emoji sets at once by tapping Download all at the bottom of your emoji list.
You can delete emoji or change the order in which they appear in your chats from Sticker set order.
1. Go to the Home tab > Settings > Stickers.
2. Tap Sticker set order.
3. Tap the Emoji tab.
Note: Tap here to go to Settings from your smartphone.
To reorder the emoji set icons that appear at the top of the chat text box (after you tap the emoji icon), drag and drop the emoji set icons where you want them.
Note: You cannot change the order of the emoji displayed in each set.
For information on how to organize your emoji, see this Help article.
Coins
Using Coins
Coins
Coins are a currency for purchasing stickers, themes, and emoji. You need to purchase Coins before you can use them to buy anything.
Note: For the steps to purchase LINE Coins, see this Help article.
Points
The LINE Points program lets you earn Points for using various LINE services and making purchases with LINE Pay. These Points can also be used to purchase stickers, themes, and emoji.
Note: For the steps to purchase items with Points, see this Help article.
Points are exchanged for Coins at a rate of one Coin for every two Points.
Note: The exchange rate may differ depending on the country you're using LINE in. See this Help article for details.
You can purchase LINE Coins (used for buying stickers and themes) by tapping Settings > Coins > Buy. For instructions on how to purchase LINE Coins, see this Help article.
Payments for LINE Coins are made through the App Store. Please visit the website below for more information on making payments.
Points
How to use Points
Coins
Coins are a currency for purchasing stickers, themes, and emoji. You need to purchase Coins before you can use them to buy anything.
Note: For the steps to purchase LINE Coins, see this Help article.
Points
The LINE Points program lets you earn Points for using various LINE services and making purchases with LINE Pay. These Points can also be used to purchase stickers, themes, and emoji.
Note: For the steps to purchase items with Points, see this Help article.
Points are exchanged for Coins at a rate of one Coin for every two Points.
Note: The exchange rate may differ depending on the country you're using LINE in. See this Help article for details.
The My Coins balance that appears on the sticker/theme/emoji purchase screen includes your purchased Coins and any Coins that you can get by exchanging your Points.
Points are exchanged for Coins at a rate of one Coin for every two Points.
Points are exchanged for Coins at a rate of one Coin for every two Points.
Note: The exchange rate may differ depending on the country you're using LINE in. See this Help article for details.
For the steps to purchase stickers, themes, and emoji with Points, see this Help article.
You may not be able to purchase an item with Points because you have an insufficient Point balance.
If the My Coins balance appears in red on the info screen of the item you want to purchase, it means you don't have enough Points. In this case, please consider purchasing the item using a different method (e.g. LINE Coins, LINE Credit).
For the steps to purchase LINE Coins, see this Help article.
For information about LINE Credit, see this Help article.
Points are exchanged for Coins at a rate of one Coin for every two Points.
Note: The exchange rate may differ depending on the country you're using LINE in. See this Help article for details.
Themes
Theme issues
Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.
1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.
If the content you reported violates our Terms and Conditions of Use, we will take appropriate action.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.
If you've updated the LINE app but are still unable to download or use themes, try the following troubleshooting tips.
Note: Themes cannot be used on iPads or other tablet devices.
• Restart your device.
• Check your network connection.
• Check how much free space you have on your device.
• Follow the steps below to re-download your themes.
Note: Apply the Original theme before trying these steps.
1. Tap the Home tab > Settings.
2. Tap Themes > My Themes > Edit.
3. Tap "-" > Delete > OK.
4. Go back to My Themes.
5. Tap Download.
6. Tap Apply.
If you're still having issues after trying the troubleshooting tips above, please contact us via the Inquiry Form.
Using themes
To purchase a theme, follow the steps below.
Note: Themes cannot be used on iPads or other tablet devices.
1. From the Home tab, tap Themes.
2. Tap the theme you want to purchase.
3. Tap Purchase.
Tap here to open the Theme Shop from your smartphone.
Any theme with the Send as gift button on its purchase page can be sent to a friend as a gift.
To send a theme as a gift:
1. From the Home tab, tap Themes.
2. Tap the theme you want to send.
3. Tap Send as gift.
4. Choose a friend and tap OK.
5. Tap Purchase gift.
6. Tap OK.
Tap here to open the Theme Shop from your smartphone.
Gifts
Sending/using gifts
For information on how to send stickers and themes as gifts, see the Help articles below.
Note: Coins cannot be sent as gifts.
You need to download stickers that are gifted to you in order to use them.
To download stickers:
1. Go to the Home tab > Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Download the stickers.
Tap here to open the Settings menu from your smartphone.
Some sticker sets are only valid for a limited time. The validity period for those stickers will start to count down from the day they are downloaded.
Note: If the above mentioned stickers are sent as a gift, their validity period will start to count down after 16 days from the day they were received.
LINE Stickers Premium
Service overview
LINE Stickers Premium is a flat-rate subscription service that gives you unlimited use of a variety of eligible stickers and emoji without having to purchase them.
LINE Stickers Premium offers Basic and Deluxe courses. For details, see this Help article.
LINE Stickers Premium offers Basic and Deluxe courses.
Basic course
Course details:
• Only eligible stickers can be used
• You can have up to five eligible sticker sets at a time
Plan details:
• Monthly plan: JPY 240 (tax included)
• Student plan: JPY 120/month (tax included)
• Yearly plan: JPY 2,400 (tax included)
Deluxe course
Course details:
• Get unlimited use of eligible emoji in addition to eligible stickers
• You can have up to 1,000 sticker sets and emoji at a time
Note: The number of sets you can have depends on how much storage is available on your device.
Plan details:
• Monthly plan: JPY 480 (tax included)
• Student plan: JPY 360/month (tax included)
• Yearly plan: JPY 4,800 (tax included)
Note: For more information on Student plans, see this Help article.
First-time subscribers can try out LINE Stickers Premium for free during a trial period. The length of the free trial period depends on when you subscribe, so be sure to check how long you have when you sign up.
Also, you can use the Basic course for free if you've subscribed to LINE MUSIC or LINEMO. For details, see this Help article if you have a LINE MUSIC subscription or this Help article if you're using LINEMO.
You can also change your course/plan at any time. For more information, see this Help article.
To purchase a LINE Stickers Premium plan:
1. From the Home tab, tap Stickers.
2. In the LINE Stickers Premium area at the center of the screen, tap Try it for free.
3. Select a plan and agree to the Terms and Conditions of Use.
4. Follow the on-screen instructions and continue with your purchase.
5. Tap OK.
If you've subscribed to LINE MUSIC or LINEMO, you can use the Basic course for free. For details, see this Help article if you have a LINE MUSIC subscription or this Help article if you're using LINEMO.
If you've subscribed to LINE MUSIC or LINEMO, you can use the Basic course for free. For details, see this Help article if you have a LINE MUSIC subscription or this Help article if you're using LINEMO.
Usage environment
LINE Stickers Premium can be used with the following system specifications.
LINE app version
Android and iOS devices: Version 11.10.0 or later
Note: LINE Stickers Premium cannot be used on LINE version 10.21.0 or earlier.
OS version
• iOS 12.0 or later
• Android 5.0 or later
This service is not supported on:
• Tablets.
• PCs.
• Devices that cannot support the use of the LINE app.
LINE Stickers Premium can only be used with LINE accounts that have been registered with an Indonesian, Japanese, or Taiwanese phone number.
Also, if you change your phone number (e.g. because you moved), you can continue using LINE Stickers Premium as long as your new number is for Indonesia, Japan, or Taiwan.
Note: You may no longer be able to use stickers and emoji that can only be purchased/downloaded in certain regions after changing your phone number. For details, see this Help article.
Please be aware that you will not be able to use LINE Stickers Premium if you change to a non-Indonesian/Japanese/Taiwanese phone number.
Linking with LINE
You will not be able to transfer any of your LINE Stickers Premium data (such as your plan purchase history and downloaded stickers/emoji) unless you reinstall the LINE app and transfer your account.
Also, your paid plan will continue to renew automatically even if you uninstall the LINE app during the plan period. If you don't want to use LINE Stickers Premium any more, you need to cancel your subscription.
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Deleting your LINE account will also delete your LINE Stickers Premium usage history (such as your plan purchase history and downloaded stickers/emoji). This data cannot be restored, so please be careful not to delete your LINE account by mistake.
Also, your paid plan will continue to renew automatically even if you delete your LINE account during the plan period. If you don't want to use LINE Stickers Premium any more, you need to cancel your subscription.
If you change devices, you can keep using all of your LINE Stickers Premium information by transferring your LINE account.
If you change to a device with a different OS (e.g. from iOS to Android or vice versa) and want to change your plan (course) or cancel your subscription, you need to cancel your subscription on your old OS before transferring your LINE account. To change plans after transferring your account, wait until your canceled subscription expires and then sign up for a new one.
Note:
- After canceling your subscription, you can keep using the plan (course) until its remaining days run out.
- For more information on canceling your subscription, see this Help article.
You can keep using your LINE Stickers Premium subscription on another LINE account by following the steps below.
Note: You need to use the same Apple ID as before.
To restore your subscription:
1. Tap the Home tab > Settings.
2. Tap Stickers > Manage subscription.
3. Tap Restore subscription.
Plans
To continue using LINE Stickers Premium after your student plan expires, you need to change your subscription to a Monthly or Yearly paid plan.
To go to the Manage subscription screen from your smartphone, tap here.
Note: If you are still a student, you can extend your student plan by updating your expected graduation date on the student verification screen.
Students currently attending a university, graduate school, junior college, vocational school, technical junior college, high school, or middle school in Japan are eligible for Student plans.
Note: If you're a minor, you need permission from a parent or guardian to subscribe to this service.
Student plans
• Basic course: JPY 120/month (tax included)
• Deluxe course: JPY 360/month (tax included)
First-time subscribers can try out LINE Stickers Premium for free during a trial period. The length of the free trial period depends on when you subscribe, so be sure to check how long you have when you sign up.
You can also change your plan (course) at any time. For more information, see this Help article.
First-time subscribers can try out LINE Stickers Premium for free during a trial period. The length of the free trial period depends on when you subscribe, so be sure to check how long you have when you sign up.
You can use all Premium stickers as soon as you purchase a plan.
To start your free trial:
1. From the Home tab, tap Stickers.
2. Tap the LINE Stickers Premium area in the center of the screen.
3. Select a plan (course) and tap Agree and continue on the Use of your information pop-up.
4. Follow the instructions on the payment screen.
5. Tap OK.
Note: You will not be charged if you cancel your subscription at least 24 hours before your free trial ends. If you continue using the plan (course) after your free trial is over, you'll automatically start to be charged for your subscription.
For details about canceling your subscription, see this Help article.
You can pay for your LINE Stickers Premium subscription through:
• The App Store
• Google Play
For details about making payments, please see the link below for your device.
LINE Stickers Premium offers Basic and Deluxe courses.
Basic course
Course details:
• Only eligible stickers can be used
• You can have up to five eligible sticker sets at a time
Plan details:
• Monthly plan: JPY 240 (tax included)
• Student plan: JPY 120/month (tax included)
• Yearly plan: JPY 2,400 (tax included)
Deluxe course
Course details:
• Get unlimited use of eligible emoji in addition to eligible stickers
• You can have up to 1,000 sticker sets and emoji at a time
Note: The number of sets you can have depends on how much storage is available on your device.
Plan details:
• Monthly plan: JPY 480 (tax included)
• Student plan: JPY 360/month (tax included)
• Yearly plan: JPY 4,800 (tax included)
Note: For more information on Student plans, see this Help article.
First-time subscribers can try out LINE Stickers Premium for free during a trial period. The length of the free trial period depends on when you subscribe, so be sure to check how long you have when you sign up.
Also, you can use the Basic course for free if you've subscribed to LINE MUSIC or LINEMO. For details, see this Help article if you have a LINE MUSIC subscription or this Help article if you're using LINEMO.
You can also change your course/plan at any time. For more information, see this Help article.
An auto-renewal subscription is a billing method that automatically charges you from the day you start making payments.
The period you are billed for will differ depending on your plan.
• Monthly plan
You are charged once a month from the day you start making payments.
• Yearly plan
You are charged once annually from the day you start making payments.
Once your billing cycle begins, you can enjoy using LINE Stickers Premium without having to worry about renewing your plan until you decide to cancel your subscription.
The LINE MUSIC free sticker plan lets LINE MUSIC subscribers use the LINE Stickers Premium Basic course for free.
Note:
- The LINE Stickers Premium Deluxe course is not available through this plan.
To use the LINE MUSIC free sticker plan, you need to subscribe from the registration screen in the LINE MUSIC app. You can find information about the LINE Stickers Premium course types in this Help article.
For more details about LINE MUSIC, see here.
If you already have a LINE Stickers Premium plan, please cancel it and subscribe to the LINE MUSIC free sticker plan after your canceled plan expires.
Note:
- If you cancel your LINE MUSIC subscription, you will not be able to use your LINE Stickers Premium plan after your canceled subscription expires.
- You cannot subscribe to the Deluxe course while you're using the LINE MUSIC free sticker plan.
- If you want to use the Deluxe course, subscribe from the Sticker Shop after canceling your LINE MUSIC free sticker plan.
When you cancel your LINE MUSIC free sticker plan, the cancelation will take place immediately. For more information about canceling your plan, see this Help article.
If you have a LINEMO subscription, you can use the LINE Stickers Premium Basic course for free with this plan.
Note:
- The LINE Stickers Premium Deluxe course is not available through this plan.
- You cannot subscribe to the Deluxe course while you're using the LINE Stickers Premium for LINEMO plan.
- If you want to use the Deluxe course, subscribe from the Sticker Shop after canceling your LINE Stickers Premium for LINEMO plan.
For details about LINE Stickers Premium courses/plans, see this Help article.
For more information about LINEMO, refer to this link. (Only available in Japanese.)
To use the LINE Stickers Premium for LINEMO plan, you need to access the application page from the LINEMO official account and sign up. If you already have a LINE Stickers Premium plan, you can sign up for the LINE Stickers Premium for LINEMO plan after canceling your current plan and letting it expire.
Note: If you cancel your LINEMO subscription, you will not be able to use the LINE Stickers Premium for LINEMO plan after your canceled subscription expires.
For the steps to cancel your LINE Stickers Premium for LINEMO plan, see this Help article.
Note: After you cancel your plan, the cancelation will go into effect immediately.
Changing/canceling/re-subscribing to plans
To use the stickers and emoji you were using before:
1. Tap the Home tab > Settings.
2. Tap Stickers > My Premium stickers.
3. Tap the download icon.
Note: If you canceled your plan and signed up again before the plan expired, you don't need to follow the steps above to keep using your stickers and emoji.
To cancel your subscription:
1. From the Home tab, tap Settings.
2. Tap Stickers > Manage subscription > Manage subscription.
3. Follow the instructions on the Manage subscription screen to cancel your subscription.
Note: If you subscribed to LINE Stickers Premium from LINE STORE, a pop-up will appear asking you to open LINE STORE. Please go there to cancel your subscription.
We'd also like to ask for your feedback in order to make future improvements to the service. Please tell us why you are canceling your subscription in the LINE Sticker Premium Customer Satisfaction Survey. (Selecting the link will take you to the survey page.)
You can use your downloaded Premium stickers and emoji in chats. If you turn Display suggestions ON in your settings, you can also choose to use Premium stickers and emoji that you haven't downloaded when they appear as suggestions.
For more information about the suggest feature for stickers and emoji, see this Help article.
To change your course/plan:
1. From the Home tab, tap Settings.
2. Tap Stickers > Plan.
3. Tap Manage subscription.
4. Tap the plan name that appears and follow the on-screen instructions to change your plan.
If you've subscribed to LINE MUSIC or LINEMO, you can use the Basic course for free. For details, see this Help article if you have a LINE MUSIC subscription or this Help article if you're using LINEMO.
To cancel your LINE Stickers Premium For LINEMO plan:
1. Open LINE and tap the Home tab > Settings.
2. Tap Stickers > Manage subscription > Manage your LINEMO free sticker plan.
3. Log in from the LINEMO homepage and follow the on-screen steps to finish canceling your plan.
Features
With the Basic course, you can download up to five Premium sticker sets at a time.
If you want to use a different sticker set, you need to delete one of your current sets before you can download another.
Note: For the steps to delete a sticker set, see this Help article.
With the Deluxe course, you can download up to 1,000 Premium sticker and emoji sets at a time.
Note: The number of sets you can have will differ depending on how much storage is available on your device.
You can use your downloaded Premium stickers and emoji in chats. If you turn Display suggestions ON in your settings, you can also choose to use Premium stickers and emoji that you haven't downloaded when they appear as suggestions.
For more information about the suggest feature for stickers and emoji, see this Help article.
Other
Before sending an inquiry, check the other Help pages to see if you can find a solution there.
If you're still unable to resolve the issue, please contact us via the Inquiry Form.
Note:
- We look into inquiries in the order we receive them, and will work to address yours as quickly as possible.
- We may contact you again with additional questions if we need more information to conduct our investigation.
If the plan you subscribed to isn't showing up properly in the LINE app, try following the steps below to restore your subscription.
Note: You need to be using the same Apple ID that was used to subscribe to your plan.
1. From the Home tab, tap Settings.
2. Tap Stickers > Manage subscription.
3. Tap Restore subscription.
If you unsuccessfully try to sign up for the LINE Stickers Premium for LINEMO plan, you'll receive a text message from LINEMO with an error code. Check the details for your error code in the table below, then try signing up again.
Error code | Details |
|---|---|
| 2 |
You've already signed up for the LINE Stickers Premium for LINEMO plan.
|
| 3 |
You've already signed up for a LINE Stickers Premium plan.
If you want to use the LINE Stickers Premium for LINEMO plan, you need to sign up for it after canceling your current LINE Stickers Premium plan and letting it expire.
For the steps to cancel your LINE Stickers Premium plan, see this Help article.
|
4 or 5 |
You've already signed up for a LINE Stickers Premium plan, but your subscription has been suspended due to payment issues.
If you want to use the LINE Stickers Premium for LINEMO plan, you need to sign up for it after canceling your current LINE Stickers Premium plan and letting it expire.
For the steps to cancel your LINE Stickers Premium plan, see this Help article.
|
| 6 |
The version of LINE that you're currently using does not support LINE Stickers Premium. Update the LINE app to version 11.10.0 or later and try signing up again.
|
| 7 |
You cannot use the LINE Stickers Premium for LINEMO plan because a Japanese phone number is not currently registered to your LINE account.
To use the LINE Stickers Premium for LINEMO plan, register a Japanese phone number to your LINE account and try signing up again.
For the steps to change your phone number, see this Help article.
|
| 99 |
A server error occurred. Try signing up again after letting some time pass.
|