Saved files will appear once all uploads are completed. If your saved file does not appear, it is possible the file has not completed uploading to the server. Please give it some time before checking again.
Photos, videos, and other files sent in chats (including Keep Memo) are only saved on our servers for a certain amount of time. After the storage period has ended, you will not be able to view, download, or send/receive the relevant content.
Note: We cannot disclose how long files are stored on our servers.
Content sent in Keep Memo will appear in your list of Keep items; however, it hasn't been saved in Keep yet. If you want to see the photos, videos, and files sent in Keep Memo without having to worry about the storage period, please save them in Keep.
For more information, see the Help articles below: