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Visa LINE Pay prepaid card
About the Visa LINE Pay prepaid card
The Visa LINE Pay prepaid card is a virtual prepaid card for use at online Visa merchants. Payments are made with the money that you add to your LINE Pay balance, so you don't have to worry about overdrafts.
By adding your card to Apple Pay or Google Pay, you can make various online payments, Visa contactless payments at physical stores, and iD payments at stores that accept them.
Related Help articles:
Applying for a Visa LINE Pay prepaid card
Applying for a Visa LINE Pay prepaid card
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Applying for a Visa LINE Pay prepaid card
To apply for a Visa LINE Pay prepaid card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Tap Create a Visa LINE Pay prepaid card.
Note: If you don't have a JCB brand LINE Pay card, skip to step 3.
3. Tap Create a virtual card.
4. Tap OK on the pop-up about the Terms and Conditions of Use.
5. Read the Visa LINE Pay prepaid card Terms and Conditions of Use, check the bubble, and tap Agree to Terms.
6. Enter your LINE Pay passcode.
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Conditions for creating a Visa LINE Pay prepaid card
Are there any issuing/annual fees for the Visa LINE Pay prepaid card?
Can I have multiple Visa LINE Pay prepaid cards?
Do I need to delete my LINE Pay card (JCB brand) to apply for a Visa LINE Pay prepaid card?
No, you can apply for and use a Visa LINE Pay prepaid card while continuing to use your JCB brand LINE Pay card. You can also use the prepaid card in conjunction with a Visa LINE Pay credit card.
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Adding your card to Apple Pay
To add your card to Apple Pay, follow the steps below.
Note:
- You can add your Visa LINE Pay prepaid card after you've created it.
- Cards cannot be added with the Apple Wallet app.
If you want to use your card with your Apple Watch, you need to add your card to your watch from the LINE app first, and then add the card on your iPhone.
To add your card to use with Apple Pay on your Apple Watch:
1. From the LINE Pay main menu, tap Prepaid card.
2. Tap Visa LINE Pay prepaid card > Apple Pay > Get started.
3. Enter your LINE Pay passcode.
4. Select Apple Watch.
5. Tap Next > Agree to the Terms and Conditions.
To add your card to use with Apple Pay on your iPhone:
1. From the LINE Pay main menu, tap Apple Pay.
2. On the Apple Pay introduction screen, tap Get started.
3. Agree to the Terms and Conditions and enter your LINE Pay passcode.
4. Follow the on-screen instructions and finish adding your card.
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Setting up Google Pay (iD) and Visa contactless payments
To set up Google Pay (iD) or Visa contactless payments, follow the steps below.
Note: Visa LINE Pay prepaid cards can be added as a payment method after they are created.
1. From the LINE Pay main menu, tap Google Pay > iD or Visa contactless payments.
2. Tap Add to Google Pay.
3. Enter your LINE Pay passcode, then tap Continue.
4. After being redirected to the Google Settings screen, follow the on-screen instructions and finish setting up contactless payments.
For online payments with Google Pay, you'll need to download the Google Pay app and register your information.
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Can I get a physical card issued?
Unfortunately, we are not issuing physical Visa LINE Pay prepaid cards. By adding your virtual card to Apple Pay or Google Pay, you can make iD and Visa contactless payments at stores that accept them.
If you want a physical card, please consider applying for the Visa LINE Pay credit card.
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I can't create a Visa LINE Pay prepaid card
If you're trying to create an additional card, you won't be able to because only one Visa LINE Pay prepaid card can be created per LINE account.
You may also be restricted from creating a card if you've deleted multiple cards within a certain period of time.
If you're trying to create a Visa LINE Pay prepaid card for the first time but are unable to do so, please contact Customer Care.
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Places where the Visa LINE Pay prepaid card is accepted
You can use your Visa LINE Pay prepaid card at online Visa merchants. By adding your card to Apple Pay or Google Pay, you can use it at merchants nationwide that accept iD and Visa contactless payments.
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Using your Visa LINE Pay prepaid card
You can use your Visa LINE Pay prepaid card at online Visa merchants.
To use your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your LINE Pay passcode to display your card details.
4. Tap the icon to the right of the 16-digit card number and copy it.
5. Paste the card number in the credit card number field on the merchant's website.
6. Enter the other necessary card information (e.g. CVV, expiration date, name).
Note: Enter your own name in the card holder field.
By adding your card to Apple Pay or Google Pay, you can use it at merchants nationwide that accept iD and Visa contactless payments.
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About your security code
You can check your three-digit security code from the LINE Pay main menu by tapping Prepaid card.
Note: The code may appear as "CVV," "CVC," or "CAV2" in some cases.
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Can I make installment or revolving payments?
You can only use your Visa LINE Pay prepaid card to make one-time payments. It cannot be used to make installment, revolving, two-time, or bonus payments.
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Using your Visa LINE Pay prepaid card overseas
With some exceptions, you can use your Visa LINE Pay prepaid card for online shopping at overseas merchants.
Note: You cannot use your card at overseas merchants with a LINE Cash account.
If your payment amount is in another currency, it will be converted to Japanese yen at the settlement rate specified when the payment is processed in Visa's payment center, plus an overseas transaction-related internal processing fee of 4.07% (tax included).
If you have a LINE Money account, you can also use your card to make overseas Visa contactless payments.
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Visa LINE Pay prepaid card spending limits
Your spending limit depends on what type of LINE Pay balance you have.
LINE Money account limits
Per transaction: JPY 1,000,000
No monthly limit
LINE Cash account limits
Per transaction: JPY 100,000
Monthly limit: JPY 100,000
To check your balance type, go to the LINE Pay main menu and tap Settings. Your balance type is displayed next to Balance Types and Limits.
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What happens to my balance when I use my Visa LINE Pay prepaid card?
Money you added to your LINE Pay balance in advance will be deducted when you use your Visa LINE Pay prepaid card.
However, some merchants do not immediately withdraw money, and there may be times when you have a negative balance. In such cases, please add enough money to give your account a positive balance.
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Checking the expiration date of your Visa LINE Pay prepaid card
The expiration date of your Visa LINE prepaid card is written on the face of the card.
To check the expiration date:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and confirm the expiration date (month/year) displayed for your card.
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Checking your Visa LINE Pay prepaid card history
You can check your usage history by going to the LINE Pay main menu and tapping History.
After you use your card, the merchant name will appear as a tentative Visa merchant name or "Visa LINE Pay Prepaid Card" until we receive the final payment confirmation. Once we receive final confirmation, the name of the merchant where you used your Visa LINE Pay prepaid card will appear.
Note: It can take up to two months for us to receive final confirmation.
Also, please keep in mind that some merchants may withdraw money from your LINE Pay balance at a later date, and not immediately after you make a payment.
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Can I get Points for using my Visa LINE Pay prepaid card?
As of 12:00 am on August 1, 2021, you get 1% of your Visa LINE Pay prepaid card payments back as Points at a later date.
Note: The last day for issuing Points has not been decided, but we will make an announcement in advance when the promotion ends.
When Points are issued
After using your Visa LINE Pay prepaid card for a month (from the first to the end of the month), Points will be issued to you in a lump sum three months later (around the middle of the month).
Examples:
- For payment made in August 2021, Points will be issued in the middle of November 2021 (usually between the 10th and 19th).
- For payments made in September 2021, Points will be issued in the middle of December 2021 (usually between the 10th and 20th).
Eligible payment methods
• Online shopping with your Visa LINE Pay prepaid card
• Online shopping with your Visa LINE Pay prepaid card registered to Apple Pay/Google Pay
• Contactless payments at iD merchants with your Visa LINE Pay prepaid card registered to Apple Pay/Google Pay
• Contactless payments at Visa merchants that let you tap to pay with your Visa LINE Pay prepaid card registered to Apple Pay/Google Pay
There are no restrictions on where you can make your purchases, what you can buy, or how much you can spend.
For more details, see the LINE Pay promotion page. (Only available in Japanese.)
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I can't make a payment with my Visa LINE Pay prepaid card
If you were unable to make a payment, your payment attempt will appear in your Notifications (the bell icon at the top of the LINE Pay main menu).
Note: In some cases, the reason why you couldn't make the payment will also appear.
If you don't see a payment attempt in your Notifications, it means that your card cannot be used at the merchant.
Some common cases of being unable to use your Visa LINE Pay prepaid card include:
• When you don't have enough money in your LINE Pay balance.
• When the Use card setting is OFF.
You may have issues making a payment because:
• The total is less than JPY 11.
• It is for a monthly payment or renewable contract.
• You did not select to make a one-time payment.
• You are trying to purchase or add money to a prepaid card/e-money service.
• It's for a cashable product.
• It's for an airline's in-flight sale.
• The merchant doesn't accept prepaid cards (e.g. utility companies, gas stations).
You may also experience other issues because:
• The total payment amount exceeds your spending limit.
• A LINE Pay administrator suspended your account.
Additionally, use of your Visa LINE Pay prepaid card may not be available due to the merchant's usage environment or our regulations.
If you cannot resolve the issue, please contact Customer Care.
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I received a notification about a failed payment for a certain amount of Japanese yen
Some merchants may check the validity of your card. In such cases, you may receive a notification saying that a payment for a certain amount of Japanese yen failed.
If you received such a notification, you may not be able to use your Visa LINE Pay prepaid card at that merchant. If you want to check whether or not your card can be used at a certain merchant in advance, please contact Customer Care.
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I was charged twice for a payment
If you were charged twice for a payment, it may be because:
• One of the payments was a deposit (i.e. security money for a payment).
• We received payment data from the merchant multiple times (e.g. because the amount was revised).
• The original purchase amount didn't match the amount of the finalized payment.
The duplicate amount will automatically be refunded and appear in your LINE Pay balance after 60 days have passed from the purchase date.
Below are some examples of payments you may be charged for twice.
• Hotel stay deposits
• Reserved items that haven't been shipped
• Plane ticket purchases
• Ticket lotteries
• Purchases with revised amounts
Note: You'll be refunded the original amount at a later date.
If you've been charged twice, please contact Customer Care.
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I made a payment with my Visa LINE Pay prepaid card, but my LINE Pay balance hasn't decreased
With some merchants, you may be charged for payments at a later date rather than at the time you use your card. For example, the payment amount for a pre-ordered product may be withdrawn from your LINE Pay balance when the product is shipped.
Make sure to keep enough money in your balance until the relevant amount is withdrawn.
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I didn't get a refund after returning/canceling my purchase
It takes around two weeks for the amount from a canceled payment to be refunded to your LINE Pay balance.
A refund cannot be issued until the cancelation has been processed by the merchant. You can check the cancelation status in your purchase history with the merchant.
Transactions that don't have a "Transaction complete" date in their payment details on LINE Pay will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap History.
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I didn't use my Visa LINE Pay prepaid card, but I received a payment notification
Some merchants do not charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.
Some examples of payments that you may be charged for later include:
• Purchases made on the iTunes Store or Amazon
• Monthly service fees (payment will begin once your free trial period has ended)
• Small payments to make sure your card is valid, such as when you sign up for a service
• Preorders of products scheduled for sale
• Transactions for which you received duplicate refunds
• Orders that are split up into separate shipments
Transactions that don't have a "Transaction complete" date in their payment details will automatically be refunded after 60 days.
Note: To check your payment details, go to the LINE Pay main menu and tap History.
If the merchant name appears:
Please contact the relevant merchant for details.
If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.
If you don't remember making a payment, please contact Customer Care.
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I have a negative LINE Pay balance
First, please check the charges made to your account by going to the LINE Pay main menu and tapping History.
Some merchants don't charge you for payments right when you use your card. In such cases, payment amounts may be withdrawn from your LINE Pay balance at a later date.
If the merchant name appears:
Please contact the relevant merchant for details.
If the merchant name doesn't appear:
Check whether you remember making the payment based on the amount or other details.
Note: It may take some time for the merchant name to appear.
If you don't remember making a payment, please contact Customer Care.
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Deactivating/deleting your Visa LINE Pay prepaid card
To deactivate or delete your Visa LINE Pay prepaid card, follow the steps below.
Note: When you deactivate or delete your card, you will no longer be able to make payments using Apple Pay or Google Pay.
To deactivate your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and turn Use card OFF.
4. Tap OK on the pop-up message.
To delete your card:
1. From the LINE Pay main menu, tap Prepaid card.
2. Select Visa LINE Pay prepaid card.
Note: If you haven't created a JCB brand LINE Pay card, skip to step 3.
3. Enter your passcode and tap Delete card.
4. Tap Delete card on the confirmation screen > OK.
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