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All my items (Coins, stickers, etc.) are missing after changing to a new device

If you're unable to use your purchased items after changing devices, try the troubleshooting tips below.

To download your stickers again:

1. Go to the Home tab > Settings.

2. Tap Stickers > My Stickers > Download all.

To download your themes again:

1. Go to the Home tab > Settings.

2. Tap Themes > My Themes.

3. Tap Download next to each theme.

To check your Coin balance:

1. Go to the Home tab > Settings > Coins.

Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

Tap here to go to the Settings menu from your smartphone.

If the tips above do not resolve your issue, it is possible that your account was not transferred successfully. In this case, the following data will not be carried over.

• Your item purchase history

• Your Coin balance

• The phone number registered to your LINE account

• Your friends and groups

• Your chat history

• The registered data of each app linked to your LINE account

It may still be possible to transfer some of your paid items. For more information, see this Help article.

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