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Configuring LINE notifications

Temporarily disabling notifications

Changing your notification sound

I got a message from a company's official account that I didn't add as a friend

You may get notification messages from the official accounts of companies. These are messages for telling you things like package delivery dates and when monthly bills are due.

The name of an official company account has a gray, blue, or green icon next to it. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.

Notification messages let you receive helpful information without having to add the official accounts of individual companies.

Note: This feature is turned on when you tap Agree on the "Regarding Usage of Your Information" screen. For the steps to change your consent settings for providing data, see this Help article.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

How notification messages work

First, a company sends a message transmission request to LINE's servers based on a customer's phone number. A notification message is then sent to the account of the LINE user with that phone number registered.

The phone number sent from the company is hashed, and the information that LINE Corporation receives is only used for the purpose of verifying the message recipient, after which it is promptly deleted.

There may be times when we need to verify your identity via text message before we can send a notification or in order to confirm notification content which includes details like your personal information.

Requirements for sending notification messages

Notification messages are sent when they meet the three requirements below:

• The phone number sent from the company matches one registered to an existing LINE account.

Note: We verify your phone number every 180 days for security.

• The LINE account has the Receive notification messages setting turned ON.

• The LINE account has not blocked the official account of the company sending the notification message.

If you received a message not from a company's official account but from someone you don't know, see this Help article for the steps to stop them from messaging you.

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Turning notification messages on and off

Configuring chat mention notifications

Configuring pop-up notifications

To change your pop-up notification settings, see the steps for your device's OS below.

iOS

To show/hide message previews in pop-up notifications:

1. Tap the Home tab > Settings > Notifications.
Note: Tap here to open the Settings menu in the LINE app on your smartphone.
2. Turn Message previews ON or OFF.

Note:
- The profile icons of users that send you messages will appear in pop-up notifications on iOS 15 or later with LINE version 11.18.0 or later.
- If you want to hide user profile icons in pop-up messages, turn Show profile icons OFF.

To configure how and where pop-up notifications appear:

1. On your device, tap Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.

Android

Android OS versions earlier than 7.0

To show/hide message previews in pop-up notifications:
1. Tap the Home tab > Settings.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, turn Message previews ON or OFF.

To choose whether or not pop-up notifications will appear when your screen is on/off:
1. Tap the Home tab > Settings.
Note: Tap here to open the Settings menu in the LINE app on your smartphone.
2. Tap Notifications.
3. At the top of the screen, check the box next to Notifications.
4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Android OS versions 7.0 and later

You can configure pop-up notifications from your device's Notifications settings.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, see this Help article.