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Creating/transferring a LINE account
Account transfer
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General information

The "How to finish transferring your account" screen appeared

The way you can continue transferring your account depends on your situation.

If you can still use LINE on the smartphone you were using before changing devices, use either of the methods below.

• Turn on the Allow account transfer setting on your old smartphone:
1. On your old smartphone, turn ON the Allow account transfer setting.
Note: For details, see this Help article.
2. Tap Continue on the "How to finish transferring your account" screen that appears on your new smartphone.

• Use your old smartphone to verify your account transfer:
1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to your old smartphone from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you're using LINE for PC, follow the steps below.

1. Tap Get account transfer code on the “How to finish transferring your account” screen.
2. Check the account transfer code that's sent to you on LINE for PC from the LINE official account.
3. Enter the account transfer code on your new smartphone.
4. Tap OK.

If you can't use LINE on your old smartphone or LINE for PC, contact us via the Inquiry Form.

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Transferring your LINE account

If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your LINE account, you need to meet one of the following requirements.

• You can still use your previous device and log in to your LINE account.

• Your LINE account is registered with a phone number and password.

• A Facebook account, Apple ID, or Google account is linked to your LINE account.

Before transferring your account

If you can currently use your LINE account, make sure to refer to this Help article and prepare your account before transferring it.

Transferring your account

Once you're ready to transfer your account, you can do so using one of the following methods.

Easy transfer QR code

Phone number

Facebook account
Apple ID

Google account

For information on backing up your account, see this Help article.

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Transferring your LINE account with your Facebook account

Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.

To transfer your LINE account with your Facebook account:

1. Open LINE on your new device and tap Log in.

2. Tap Continue with Facebook > Log in with Facebook.

Note: For users in Thailand, check the box to confirm that you're 11 years of age or older.

3. When you see the message saying “You previously logged in to LINE with Facebook,” tap Continue.

4. Make sure the “Log in as XXXX” screen appears for your account, then tap Log in.

5. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

6. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- For the steps to set a backup PIN, see this Help article.

7. Confirm the “Regarding Usage of Your Information” consent screen.

Note: In some cases, this screen won't appear.

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Transferring your LINE account when restoring your iPhone from a backup

You still need to transfer your LINE account after restoring from an iTunes or iCloud backup. To do so, follow the steps below.

1. Start LINE.

2. Tap Verify on the identity verification required screen.

3. Enter your registered email address and password, then tap OK.

If you see the “How to finish transferring your account” screen

Follow the steps below for your situation.

• If you can still use your previous device:

Turn ON the Allow account transfer setting, then tap Continue on your new device.

• If you can’t use your previous device:

Tap Get account transfer code and enter the verification code that is sent to your registered phone number by text message.

If you see the Update notice screen

Tap Verify phone number or Log in with Facebook.

If you have any issues transferring your account, see the Help articles below.

I’m not receiving the account transfer code

I can’t use LINE after restoring from an iTunes or iCloud backup

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Transferring your LINE account when you can't receive text messages

If you can't receive text messages or phone calls (e.g. because you're using a data-only plan or a SIM card provided by a carrier other than LINE Mobile, or you don't have a contracted phone number), you can transfer your LINE account using one of the methods below.

Transfer your account with an easy transfer QR code

To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.

Note:

- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).

- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.

Transfer your LINE account with your Facebook account, Apple ID, or Google account

You can transfer your account with your Facebook account, Apple ID, or Google account by following the steps below.

1. Make sure you've linked your Facebook account, linked your Apple ID, or linked your Google account to LINE on your old device.

2. Turn Allow account transfer ON.

3. Back up and transfer your chat history.

4. Open LINE on your new device and transfer your account with your Facebook account, Apple ID, or Google account.

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Transferring your LINE account with a phone number

Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.

To transfer your LINE account with your phone number:

1. Open LINE and tap Log in.

2. Tap Log in with phone number.

3. Select your country, enter your phone number, and then tap the arrow > Send.

4. Enter the verification code you received via text message.

5. Tap Yes, that's my account.

6. Enter your password and tap the arrow.

7. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

8. Tap Restore chat history.

9. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- For the steps to set a backup PIN, see this Help article.

10. Choose whether to add friends from your device's contacts, then tap the arrow.

11. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

If your phone number will change when you transfer your LINE account, see this Help article.

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Transferring your LINE account with a different phone number

Before you transfer your LINE account with a phone number that's different from the number currently registered, be sure to:

• Turn ON the Allow account transfer setting.

• Register or confirm your email address.

• Set or confirm your password.

• Back up your chat history.

When you're all ready, transfer your LINE account by following the steps below:

1. On your new device, open LINE and tap Log in.

2. Tap Log in with phone number.

3. Select your country, enter your phone number, and tap the arrow.

4. Enter the six-digit verification code that's sent to you via text message.

Note: If you see a message that says "Welcome back, XXXX!" after verifying your phone number, tap No, that's not me.

5. On the "Do you already have an account?" screen, tap Yes, transfer my account.

6. Select a login method.

7. Enter the phone number or email address registered to your account, then tap the arrow.

8. Enter your password and tap the arrow.

9. Confirm the LINE account that is displayed and tap Log in.

10. Choose whether to restore your chat history, then tap Continue.

Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.

11. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

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Transferring your LINE account if your phone number has changed

Please see the information below for your situation.

If you can still use LINE on your previous device:

Change your registered phone number and transfer your account.

Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

Changing your phone number

How can I check or change my password?

Transferring your account with a phone number

If you don't have your previous device and didn't set a password for your LINE account:

In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:

You may be able to transfer your account by referring to this Help article.

If you forgot your password:

You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

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Transferring your LINE account with your Apple ID

Important: If you can currently use your LINE account, make sure to make the necessary preparations before transferring your account.

To transfer your LINE account with your Apple ID:

1. Open LINE on your new device and tap Log in.

2. Tap Continue with Apple > Continue with Apple, then follow the on-screen instructions and log in.

Note:

- To use LINE in Thailand, you must be at least 11 years old. Please put a check mark next to I am at least 11 years old to confirm your age.

- If the "You've prohibited account transfers" screen appears, see The "How to finish transferring your account" screen appeared. If you still can't resolve the issue, contact us via the Inquiry Form.

3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.

4. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

5. Enter your backup PIN.

Note: The backup PIN entry screen will appear if you have a backup PIN set on your old device. (Steps to set a backup pin)

6. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

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Data that can be transferred

See below for details about what data is carried over when you transfer your LINE account to a new device.

Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):

• Friends and groups

• Profile information

• Notes and albums

• Stickers, themes, and emoji

• Content saved in Keep (excluding content in your Keep Memo chat)

• Data registered to apps and services linked to your LINE account

• LINE Pay and LINE Point balances

• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)

• Chat history

Note: To transfer your chat history, you need to back it up in advance. You can also transfer your chat history with an easy transfer QR code.

Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):

• Friends and groups

• Profile information

• Notes and albums

• Stickers, themes, and emoji

• Content saved in Keep (excluding content in your Keep Memo chat)

• LINE Pay and LINE Point balances

• Chat history from the past 14 days (only if you use an easy transfer QR code)

If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

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Turning on the Allow account transfer setting

Be sure to turn on the Allow account transfer setting in the app before:

• Transferring your LINE account with a phone number that's different from the one registered to your account.

• Transferring your LINE account by logging in with your Facebook account.

• Transferring your LINE account by logging in with your Apple ID.

• Transferring your LINE account by logging in with your Google account.

• Restoring the LINE app from iCloud/iTunes.

To turn on the Allow account transfer setting:

1. From the Home tab, tap Settings > Account transfer.

2. Turn Allow Account Transfer ON.

You need to transfer your account within 36 hours of turning this setting on. If you don't have enough time, turn the setting off and then back on to reset the timer to 36 hours.

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Transferring your account with an easy transfer QR code

You can transfer your LINE account to a new device in a snap using an easy transfer QR code.

To transfer your account with an easy transfer QR code, you need to:

• Still be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

• Be using LINE version 12.10.0 or later. You can update the LINE app here.

• Have a network connection.

Restoring your chat history

If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer more than the last 14 days of chat history, refer to this Help article and back up your chat history before transferring your account.

If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer your account with an easy transfer QR code:

1. Open LINE on your new device and tap Log in.

2. Tap Log in with QR code > Scan QR code.

Note: If you're asked to allow photo or video access, you need to do so to proceed.

3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.

4. Scan the QR code on your previous device with your new device.

5. On the "Did you just scan this QR code?" pop-up, put a check next to Yes, I scanned the QR code myself and tap Continue.

Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.

6. On your new device, tap Log in on the Log in as [your profile name] screen.

7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.

Note: If your new device is running a different OS than your old one, tap Skip for now.

8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)

9. If your phone number has changed, update your registered phone number.

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Preparing to transfer your LINE account

Before transferring your LINE account, you need to make some preparations on your device.

Check your registered information

On the device you're currently using LINE on, make sure you have a current phone number, current email address, and password registered to your account. For the steps to check/change your information, see the Help articles below.

Changing your phone number

Checking your registered email address

Creating a password

Checking/changing your password

If you're going to transfer your LINE account with your Facebook account, Apple ID, or Google account, refer to the following Help articles.

Linking your Facebook account to LINE

Linking your Apple ID to LINE

Linking your Google account to LINE

Back up your chat history

To restore your chat history on your new device, you need to back up your chat history in advance.

Note: If you can't back up your chat history to iCloud Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.

Turn on the Allow account transfer setting

Turn on Allow account transfer only if you plan on transferring your account:

• With a phone number that's different from the one currently registered to your account.

• Using your Facebook account, Apple ID, or Google account.

For the steps to turning on the Allow account transfer setting, see this Help article.

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Transferring your LINE account with your Google account

Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.

To transfer your LINE account with your Google account:

1. Open LINE on your new device and tap Log in.

2. Tap Continue with Google > Continue with Google, then follow the on-screen instructions and log in.

Note:

- For users in Thailand, check the box to confirm that you're 11 years of age or older.

- If the "You've prohibited account transfers" screen appears, see this Help article.

3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.

4. Tap Yes, restore my chats > Continue.

Note: Tapping Continue will make your LINE account inaccessible on your old device.

5. Enter your backup PIN.

Note:

- The backup PIN entry screen will appear if you have a backup PIN set on your old device.

- For the steps to set a backup PIN, see this Help article.

6. Confirm the "Regarding Usage of Your Information" consent screen.

Note: In some cases, this screen won't appear.

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