Help center

Keep

About Keep

Keep is a storage service that lets you save photos, videos, text, and files in LINE. You can also easily share your saved content with friends.

To check the content you have saved in Keep, click the Friends tab > Keep at the top of the screen.

For information about how to open Keep, see this Help article.

For information on the storage period/capacity for Keep, see this Help article.

You can also use Keep to easily manage the content sent in Keep Memo.

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Storage period/capacity for Keep

Most items can be saved in Keep for any length of time.

There is a storage period of 30 days only for files larger than 50MB. The number of days remaining will appear on these files every day in your item list in Keep.

Note: After a certain amount of time has passed, you will no longer be able to save items (e.g. photos, videos, or other files) that were sent in Keep Memo.

Keep has a storage capacity of 1 GB.

Item restrictions

• Photos and files: No restrictions

• Videos: Up to 5 minutes

• Text: Up to 10,000 characters

If you can't save something in Keep, check your available storage capacity.

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Opening Keep

To open Keep, use any of the methods below.

• Click the Keep icon at the bottom of the main menu.

• Click Friends > the Keep icon to the right of your name.

• Click Chats > Keep Memo > the Keep icon at the top.

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Checking how much Keep storage is being used

To check how much Keep storage is being used:

1. Click the Keep icon at the bottom of the main menu.

2. Click the options icon at the top of the screen > Settings.

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Opening your hidden Keep Memo chat

To open your hidden Keep Memo chat:

1. Click "..." at the bottom of the main menu > Settings.

2. Click Chats.

3. From Hidden chats, click Keep Memo > Display.

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How to view your stored files

You can view your files stored in Keep with one of the following methods:

- Click the Keep icon from the main menu.

- Click the "…" icon > Keep.

- From the main menu, click the Friend icon > then click the Keep icon to the right of your name.

To check how much space you’re using:

1. Click the "…" icon > Settings.

2. On the left side of the screen, click Keep.

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I can't upload files

If you cannot upload files, please check the following:

- Check if you are over Keep's storage capacity of 1GB. Please allow for sufficient storage space in order to use Keep.

- Check whether the image file size is larger than 20GB or if the image quality is over 10,000 × 10,000 pixels. If the image exceeds those specifications, you will not be able to upload the file.

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The file I saved won't open

If you cannot open files from the file list, please download it to your PC, then open the file.

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Adding content to Keep

To add content to Keep, follow the steps below.

To add photos/videos:

1. Click the Keep icon at the bottom of the main menu.

2. Click "+" at the top right of the screen > Upload Files.

3. Choose the photo, video, or file you want to upload.

Adding text/links:

1. Click the Keep icon at the bottom of the main menu.

2. Click "+" at the top right of the screen > Text.

3. Enter text or the URL for a link.

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Sending content saved in Keep to chats

To send content saved in Keep to a chat:

1. From the main menu, click the Keep icon.

2. Select the content you want to send, then drag it to the chat list or chat room of your choice.

To send several contents at once:

1. Open the chat room you want to send the contents to.

2. Click the Keep icon at the top of the message entry field.

3. Choose the contents you want to send, then click Send.

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Pinning items in Keep

You can pin items so they always appear at the top of a list in Keep.

To pin an item:

1. Click the menu icon at the top of the screen > Pin.

2. Select the item you want to pin.

3. Click Pin.

You can also pin an item from a list by right-clicking it and selecting Pin.

To unpin an item:

1. Right-click the item you want to unpin.

2. Click Unpin.

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Keep Memo

Keep Memo is your own personal chat that only you can see.

Note: If you don't see the Keep Memo chat, update LINE to the latest version here.

Text, links, images, photos, videos, and other files sent in the Keep Memo chat will also be sent to Keep, where you can organize and manage them.

Note:

- Just sending content in your Keep Memo chat will not save it in Keep.

- For information on saving items from Keep Memo in Keep, see this Help article.

The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Note and Albums, and it cannot be deleted or duplicated.

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Saving items from Keep Memo in Keep

To save items that you sent in Keep Memo, use one of the methods below.

Saving an item from the Keep Memo chat:

Click Keep at the bottom of the item you want to save.

Saving an item from the Keep screen:

1. Click the Keep icon at the top of the screen.

2. Right-click the item.

3. Click Save in Keep.

Note: The "Save in Keep" option won't appear for items already saved in Keep.

If you pin an item or edit text in Keep, that content will be saved in Keep automatically. For more information about pinning items in Keep, see this Help article.

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Deleting items from Keep Memo

Deleting items from the Keep Memo chat also removes them from Keep.

Note: Items that have already been saved in Keep will only be deleted from the Keep Memo chat.

To delete an item from Keep Memo:

1. Right-click the item you want to delete.

2. Click Delete.

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Pinning your Keep Memo chat at the top of your chat list

To pin your Keep Memo chat at the top of your chat list:

1. Right-click the Keep Memo chat.

2. Click Pin chat.

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Help center

Search Help articles

Keep

About Keep

Storage period/capacity for Keep

Opening Keep

Checking how much Keep storage is being used

Opening your hidden Keep Memo chat

How to view your stored files

I can't upload files

The file I saved won't open

Adding content to Keep

Sending content saved in Keep to chats

Pinning items in Keep

Keep Memo

Saving items from Keep Memo in Keep

Deleting items from Keep Memo

Pinning your Keep Memo chat at the top of your chat list